Introduction to Seller Voucher

Transcription

1 Introduction to Seller Voucher

2 1. Introduction 2. Types of Seller Voucher 3. How to create a voucher 4. Financials 5. Frequently Asked Questions 2

3 Introduction Seller Voucher MYRXX Voucher Seller voucher is a tool that allows sellers to create self-funded vouchers to drive sales to their own store. Impact In campaign months, sellers can see up to MYR10 revenue generated for every MYR1 spent on voucher. 3

4 Introduction Seller to decide on the budget allocated to vouchers Sellers to create vouchers with unique codes Choose the products eligible for voucher use Buyers apply vouchers Voucher cost are charged to sellers directly in Seller Center 4

5 1. Introduction 2. Types of Seller Voucher 3. How to create a voucher 4. Financials 5. Frequently Asked Questions 5

6 Types of Seller Voucher Money Value Voucher Money Value Voucher allows the seller to create a voucher which deducts an amount off the final price of the product Criteria Sellers can define the promotion period, total number of vouchers issued, voucher code, discount value with a cap at MYR 50 and minimum spending Example MYR X off your product with a minimum spending of MYR Y. 6

7 Types of Seller Voucher Percentage Value Voucher Percentage Value Voucher allows the seller to create a voucher which deducts a percentage off the final price of the product Criteria Sellers can define the promotion period, total number of vouchers issued, voucher code, discount value (max. 30%), minimum spending and maximum discount value in MYR. Example MYR% off your product with a minimum spending of MYR Y, capped at MYR Z. 7

8 1. Introduction 2. Types of Seller Voucher 3. How to create a voucher 4. Financials 5. Frequently Asked Questions 8

9 How to create a voucher Click on Promotions > Seller Voucher 9

10 How to create a voucher Click on Add New Voucher to start creating voucher 10

11 How to create a voucher Select Percentage value voucher to give a percentage discount Enter a Promotion Name for you to identify your voucher Set the date range which you want for voucher to be valid Select Shop for your voucher to be valid at Shop level 5 Select the number of vouchers to be issued Enter a unique voucher code which buyers can key in to apply vouchers Enter the discounted value in percentage for the voucher Enter the minimum spending amount for the voucher to be applicable Enter the maximum amount eligible for the voucher discount Click on Add Product to exclude products from this voucher 11

12 How to create a voucher Select Money value voucher to give a fix amount discount Enter a Promotion Name for you to identify your voucher Set the date range which you want for voucher to be valid Select Shop for your voucher to be valid at Shop level 5 Select the number of vouchers to be issued Enter a unique voucher code which buyers can key in to apply vouchers Enter the discounted value in money terms for the voucher Enter the minimum spending amount for the voucher to be applicable Click on Add Product to exclude products from this voucher 12

13 How to create a voucher Check on the products you want to exclude for vouchers Test Click on Add to Promotion to save 13

14 How to create a voucher Test Click on Submit to save your voucher 14

15 1. Introduction 2. Types of Seller Voucher 3. How to create a voucher 4. Financials 5. Frequently Asked Questions 15

16 Financials Click on Finance > Account Statement All voucher charges will be done in Seller Center under this line item 16

17 1. Introduction 2. Types of Seller Voucher 3. How to create a voucher 4. Financials 5. Frequently Asked Questions 17

18 Frequently Asked Questions Question Answer Once all issued vouchers have been used, will my voucher automatically be deactivated? Yes, all vouchers will be deactivated once it reaches the end of the date range set or when the amount of redemption reaches the limit set. Upon deactivation, the code will no longer be shown to customers. Is voucher validity determined by transaction date or when products are added to cart? Voucher validity is based on the transaction date. This means that customers have to make the purchase with the voucher code before the voucher validity period ends. Can customers apply vouchers on a bundled product or discounted product? Yes, similar to current Lazada issued vouchers, customers will be allowed to apply your vouchers onto a bundled or discounted product After I create a voucher, how long will it take for the voucher to go live on the PDP? Once you create the voucher, it can be applied immediately on checkout. However, the display of the voucher code on your products might take up to 30mins to display. If you do not see your voucher codes appearing on your products after 30mins, please contact Partner Support. Can customers apply more than one seller voucher (from different sellers) in one basket? Can customers check out with Lazada voucher and seller voucher in one basket? No, customers can only apply one voucher code per order. Which department should I raise voucher-related disputes/bugs/questions to? PSC or Customer Service? Please direct all voucher related question to the relevant team, if a customer asks you a question regarding voucher usage, please direct them to as Customer Service if you are unsure. As a seller, you can direct all seller related voucher (e.g. creation, usage, editing) to Partner Support. 18

19 Thank you