ACCESS EXPERIENCE INTERACT

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1 ACCESS EXPERIENCE INTERACT

2 Introducing 80% of college students reach for their phone first thing in the morning. 78% of college students spend 2+ hours a day on their smartphone 90% of college students say their devices never leave their sides Several technology platforms help us enhance a range of consumer touch points along the digital journey. As consumers interact with your dining program, personalized options allow them to tailor their experience to fit their unique needs and lifestyles.

3 Dynamic, Robust Technology Solutions with Powerful Benefits Consumers benefit from access to the latest information and offers. Our partners benefit from efficient, cost-effective solutions that help address quality of life and service enhancements on campus. And our on-site teams benefit by using the technology to deliver the best services and products possible.

4 Connecting with Consumers on Their Digital Journey WEB SOLUTIONS ACCESS MOBILE AND KIOSK ORDERING, DIGITAL SIGNAGE, MOBILE PAYMENT AND POINT OF SALE EXPERIENCE MYDTXT, SOCIAL MEDIA AND LOYALTY AND WELLNESS APPLICATIONS INTERACT

5 digitalu ACCESS.....[Web Solutions] Connecting with the Campus Any Time, Any Place Engaging Consumers Promoting Wellness and Sustainability digitalu ACCESS keeps customers engaged by making it easy to find information, learn about new offers and make purchases, at home or on-the-go.

6 digitalu ACCESS.....[Web Solutions] Mobile Access digitalu ACCESS Benefits Personalized Experiences Excellent back-end security safeguards your image and messaging to the community. We provide dedicated hosting, and our ecommerce follows PCI compliance standards. Easy Online Payments Making dining even more fun and convenient, customers can access the website at any time, from any computer or mobile device to browse menus, order a gift, purchase a meal plan or access information. The ease of use will increase student satisfaction and sales and help to create a benchmark dining program. Hassle-free Implementation The website is managed by a single point of data entry for both the full site and mobile site. Messaging is consistent and managed at multiple levels, from market-wide content to accountspecific information. There is no need for costly site maintenance, and the website can be updated from any computer. digitalu ACCESS keeps you connected. Our approach delivers greater levels of user and operator satisfaction while driving sales and participation.

7 digitalu EXPERIENCE.....[Ordering] Living in a Mobile World Mobile Ordering Across All Platforms Mobile Marketplace 35% of consumers have placed food orders via smartphone or tablet 81% of college students say it is important for businesses to have a mobile presence 74% of college students would utilize their smartphone to pre-order food

8 digitalu EXPERIENCE.....[Ordering] Skip Lines with Touchscreen Kiosk Ordering digitalu EXPERIENCE Benefits Today s students are connected to their devices, with more than 60% of website traffic coming through mobile devices. Students expect to be able to seamlessly place orders through their smartphones, and with our suite of offers, we can exceed that expectation. Turnkey Implementation and Support Your campus dining program has consistent branding and an experience familiar to your students. These digital features add to the consumer experience as your student engages with dining through technology. Our mobile communication systems help consumers stay connected to Sodexo with powerful, easy-to-use, opt-in solutions, from mobile web apps to text marketing solutions. Our mobile solutions increase participation and sales by reaching new consumers and driving increased visits and check averages by offering convenient add-on suggestions. We also help students save time and get exactly what they want.

9 digitalu EXPERIENCE.....[Digital Signage] Helping Consumers Make Informed Decisions digitalu EXPERIENCE Benefits Content dynamically changes to deliver a focused message to your target audience. Eliminating the need to print and distribute static signs each time your message changes. With our zoned approach, digital signage offers a versatile solution to deliver key messages at the right time. Powerful, Easy-to-use Tools Content is managed and distributed through software, ensuring your message plays as scheduled and on the screens you designate.

10 digitalu EXPERIENCE.....[Payment] Intelligent Payment Solutions Easy Mobile Payment A Single Database Harmonized for Optimal Results Dynamic Reporting More than Just Data Reaching up to the Cloud

11 digitalu INTERACT.....[Social Media] Creating a Rich, Multi-Dimensional Dialogue Simple, Effective Tools Drive Engagement Taking our strategy to the next level, we have partnered with expert social media consultants Hootsuite to help guide our platforms and evolve our social media strategy, implementation and analytics. The company s custom reports drill down to the social media metrics that matter most to achieve optimized results.

12 digitalu INTERACT...[Social Texting Wellness Loyalty] Access to Wellness and Nutrition digitalu INTERACT Benefits An Integrated Approach to Social Media Today s students are more connected than ever, and our mobile solutions make their lives easier. Busy consumers connect with us in a matter of seconds to learn about menus, and upcoming events and provide valuable feedback. Consumers can easily opt-in to and opt-out of our mobile solutions. They can love their favorite location on campus, tweet the dining team and optin to text messaging. Connecting with Busy, On-the-go Students Leveraging social media helps us listen and learn about student needs and provide better customer service. It is also increasingly becoming an important marketing and communication tool. Driving Loyalty with QBOT By integrating social tools into all of our digitalu technology platforms, we make it easier than ever for consumers to connect with us, helping to build a sense of community and a consumer-focused approach.

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