City of Barrie "Open for Business" Survey

Transcription

1 City of Barrie "Open for Business" Survey 1. What does Open for Business mean to you? Please check all that apply. One-stop shop (accessing all the City services I require in person, on the phone or through smart phone apps) 57.3% 110 Clearly defined processes 44.3% 85 Online access to City services and municipal open data 44.8% 86 Efficient and timely processing of requests, permits, forms 68.8% 132 Consistent and fair application of regulations 54.7% 105 Concierge Services (one point of contact to facilitate information requests) 31.3% 60 Government transparency and accountability 40.6% 78 Other (please specify) 16.7% 32 answered question 192 skipped question 0 1 of 11

2 2. Please add any additional comments: 22 answered question 22 skipped question Please indicate your level of agreement or disagreement with each of the following statements: strongly disagree disagree neutral agree strongly agree Rating Average Rating "I can easily access any Barrie service that I need for my business." 2.5% (4) 9.5% (15) 49.4% (78) 36.7% (58) 1.9% (3) "I believe Barrie is striving to improve service quality." 2.5% (4) 8.9% (14) 30.4% (48) 49.4% (78) 8.9% (14) "When I last received service from Barrie I was treated fairly." 1.9% (3) 11.4% (18) 24.1% (38) 57.6% (91) 5.1% (8) "When I last received service from Barrie, staff went that extra mile to assist me." 1.9% (3) 20.9% (33) 46.2% (73) 24.1% (38) 7.0% (11) "When I last received service from Barrie, staff were knowledgeable, welcoming and answered all my questions." 2.5% (4) 13.3% (21) 38.0% (60) 39.2% (62) 7.0% (11) "Overall, I was satisfied with the amount of time it took to get the service I needed." 3.2% (5) 17.1% (27) 34.2% (54) 40.5% (64) 5.1% (8) "I believe Barrie is a good place to do business." 3.2% (5) 8.2% (13) 23.4% (37) 47.5% (75) 17.7% (28) "I believe the City of Barrie listens to businesses." 5.7% (9) 17.7% (28) 31.6% (50) 41.8% (66) 3.2% (5) "I believe the City of Barrie works well with its business partners." 5.7% (9) 12.7% (20) 41.1% (65) 36.7% (58) 3.8% (6) of 11

3 answered question 158 skipped question As a business owner/leader you interact with the City of Barrie for a variety of reasons. Have you used a City service (eg. Financial Services, Permits, Licenses, Economic Development Office, etc.) in the past year? Yes 61.8% 97 No 38.2% 60 answered question 157 skipped question 35 3 of 11

4 5. Please take a moment to review the following list, and if you have used the City service in the last year please rate the customer service you received. N/A very dissatisfied dissatisfied neutral somewhat satisifed satisfied Rating Real Estate Services 66.7% (62) 3.2% (3) 3.2% (3) 12.9% (12) 7.5% (7) 6.5% (6) Financial Services 50.5% (47) 4.3% (4) 9.7% (9) 11.8% (11) 9.7% (9) 14.0% (13) Building Permits 53.8% (50) 8.6% (8) 3.2% (3) 15.1% (14) 8.6% (8) 10.8% (10) Land Use Applications 71.0% (66) 1.1% (1) 3.2% (3) 9.7% (9) 7.5% (7) 7.5% (7) Economic Development Office 55.9% (52) 3.2% (3) 4.3% (4) 11.8% (11) 8.6% (8) 16.1% (15) Business Licenses 57.0% (53) 4.3% (4) 4.3% (4) 16.1% (15) 7.5% (7) 10.8% (10) Inspections (property standards / fire / building) 46.2% (43) 1.1% (1) 2.2% (2) 8.6% (8) 18.3% (17) 23.7% (22) Support Services (facility rentals, transit recreation) 51.6% (48) 3.2% (3) 3.2% (3) 16.1% (15) 6.5% (6) 19.4% (18) Other (please specify service and satisfaction level) 8 answered question skipped question 99 4 of 11

5 6. Please list up to three items that the City can do to improve your ability to conduct your business in Barrie. Please consider all aspects of the City services you encounter/interact with % % % 38 answered question 75 skipped question Some improvements potentially carry an additional cost to the City. How would you suggest the City fund these initiatives? 60 answered question 60 skipped question What is the City s biggest opportunity to make things easier for businesses to establish and thrive in Barrie? 63 answered question 63 skipped question of 11

6 9. Think about other municipalities you have conducted business with. What is one example of a positive business experience you had with that municipality? What did the municipality do to help make it positive? 47 answered question 47 skipped question How do you get your communications from the City? Please check all that apply. Radio 26.3% 30 TV 28.9% 33 Member of Council 14.0% 16 Economic Development Office 27.2% 31 Twitter 3.5% 4 Facebook 5.3% 6 Newspaper 51.8% 59 City of Barrie Website 55.3% 63 Personal interactions 37.7% 43 Newsletters (eg. Invest Barrie / Construction newsletters) 24.6% 28 Other (please specify) 18.4% 21 6 of 11

7 11. Is the information you receive effective? Yes 63.2% 72 No 9.6% 11 Unsure 27.2% How many employees does your business have? 1 to % 34 5 to % to % to % to % to % to % or more 3.5% 4 7 of 11

8 13. Are you the business owner? Yes 67.5% 77 No 32.5% 37 8 of 11

9 14. What is your industry? Arts, Entertainment & Recreation 3.5% 4 Educational Services 6.1% 7 Land Development 1.8% 2 Management of Companies and Enterprises 0.9% 1 Agriculture, Forestry, Fishing & Hunting 0.9% 1 Finance & Insurance 7.9% 9 Real Estate, Rental & Leasing 5.3% 6 Transportation & Warehousing 3.5% 4 Manufacturing 10.5% 12 Accommodation & Food Services 3.5% 4 Waste and Remediation Services 0.0% 0 Wholesale Trade 6.1% 7 Health Care and Social Assistance 7.0% 8 Scientific and/or Technology Services 7.0% 8 Construction 5.3% 6 Retail Trade 4.4% 5 Other Services 26.3% 30 9 of 11

10 15. How long have you been in business in Barrie? 0 5 years 8.0% years 20.5% years 27.7% years 43.8% 49 answered question 112 skipped question Do you have future expansion plans for your business? Yes No Unsure Rating Size 56.1% (64) 28.1% (32) 15.8% (18) 114 Services 55.3% (63) 31.6% (36) 13.2% (15) 114 Employees 64.9% (74) 16.7% (19) 18.4% (21) 114 Comments: of 11

11 17. Did you attend the Ideas in Motion interactive business even in June 2012? Yes 15.8% 18 No 84.2% Following the survey, we are interested in meeting with members of the business community to better understand some of the feedback. If you are interested in meeting with City of Barrie staff to discuss your ideas in person please provide your name, address and phone number below. We will contact you directly to make arrangements. Even if you're not interested in providing your contact information, please be sure to submit your survey answers by clicking "submit" below. Name: 97.9% 47 Business Name: 100.0% 48 Address: 97.9% 47 Phone Number: 100.0% 48 answered question 48 skipped question of 11