HOW TO RENEW YOUR DC 12 CLUB MEMBERSHIP

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1 OW TO NW YOU 1 UB MMBIP IN-GM: ONIN: PON: MI: UIT 11 O T PNO UB 1UB./NW GUTVI@WWIZ. 1 UB MMB BNFIT: 1 UB MMB IV: PYOFF TN ONFN WTN ONFN Your POUTION GUIIN T 1 lub Membership includes Playoff Ticket ccess Guaranteed eat ocation Pay s OGO ON OO We Play Payment Option & Presales to purchase additional BKGOUN tickets much more than just a ticket to the game. s a member of the 1 lub you receive a host of ONFN FIN OGO OGO ON OO BKGOUN valuable benefits including: The lowest pricing available for your seat locations for both the regular season and all Wizards NB Playoff games Flexible payment options up to 1 months in length Price iscount owest price for your 1 lub PMY OGO Membership and Wizards NB Playoff Tickets NB ed Pantone m/65y 3r/3g/6b Wizards enewal weepstakes When you renew your 1 NB Blue Pantone c/56m 10g/18b Playoffs Navy Pantone 8 100c/68m/54k 45g/98b lub Membership automatically entered into the Playoffsyou Black are Pantone 8 30c/100k 35r/31g/3b Wizards enewal weepstakes for a chance to win a trip to the 0 NB ll-tar Game a shopping spree in the Wizards Team tore a road trip to a - Wizards away game and much more! The earlier you enter the more chances you have to win! NB Playoffs/onference Finals Official olors NOT: Black & White ogo Monumental ewards Points Get bonus Monumental ewards points just for renewing your 1removed lub Membership the stripe from the back of jerseys moved secondary logo to short waist and NB logo moved to back neck moved NB logo to back neck added championship tab and logo access to center waist.30 private events per year moved 1 lub secondary members enjoy to over WOMK XUIV 1 UB MMB VNT: This logo sheet is not for color. Please refer to Pantone and process breakdowns above. P NOT: These logos may only be reproduced in full color or in black and white if a single color version is necessary. No other coloration is allowed. ccess to purchase additional individual game regular season and Wizards NB Playoff tickets prior to the general public with priority access based on your membership tenure ccess to manage your tickets online via Monumental ports ccount Manager New for -: You choose PP or PTI- NW ll 1 lub Members will now have the choice to receive a digital ticket card O a season ticket booklet beginning with the - regular season. Both options still include full access to manage tickets online. New for -: Member On-ourt ecognition: ll 1 lub Members will have their names printed courtside on the Wizards playing floor! The NB and individual NB vent identifications are trademarks copyrighted designs and other forms of intellectual property of NB Properties Inc. Neither these identifications nor any other identifications for which NB Properties Inc. holds exclusive licensing rights may be used in whole or in part without the prior written consent of NB Properties Inc. NB Properties inc. ll ights eserved. including: nnual 1 lub Member Meet the Team Party Monthly Monumental Business eague vents Proper trademark usage: For proper trademark usage please contact NB Properties at n exclusive 1 lub Member Gift or Identityssurance@NB.com. opyright 013 NB Properties Inc. ll ights eserved. ccess to move or upgrade your 1 lub seat location prior to the general public at our annual elect-a-eat event with priority access based on membership tenure eceptions with special guests dedicated Wizards Guest ervices pecialist to handle all of your ticketing needs Insider halk Talks ccess to the Monumental ewards Program pecial events including summer movie night open gym sessions open skating sessions happy hours and more! omplimentary Monumental Business eague Membership Wizards 6th Man eferral Program: eceive credit on your account just for sending us your referrals! Guaranteed giveaway items Members-Only ed arpet arena entry lines I N //M@1UB N1.510W0 //TGUTVI@WWIZ.

2 - NW FQUNTY K QUTION OW O I NW? In-Game: Bring your completed invoice to enewal uite 11 or visit the Planholder ub outside of section 1. Online: lick on the link in your personalized Wizards enewal -Brochure sent to you via or visit enew to renew online. Phone/Fax: ontact your Guest ervices pecialist directly or call Fax: Mail: When you renew by the deadline you will guarantee your same great seat location for the - season and NB Playoffs at the best price. You ll also continue to receive our 1 lub Member benefits package and qualify for - renewal incentives including the Pay s We Play playoff payment program an exclusive NB ll-tar Game commemorative item bonus Monumental ewards points and entry into the 1 lub enewal weepstakes program. My 1-month payment plan does not finish until March. Will I have to make two payments in March one payment for my 014- membership and also start paying for my - membership? Washington Wizards Guest ervices 601 F treet NW 3rd Floor Washington 0004 WT MY NW PYMNT OPTION? 1-Month Payment Plan: 1 equal installment payments made via credit card first payment made now subsequent payments on or about the th of each month from pril through February 0. NW What are the benefits of renewing my 1 lub Membership by the March deadline? New for -: For your added convenience your 1 lub Membership will now automatically renew on our 1-month payment plan until you opt out. Payment in Full: Made now via credit card or check payable to the Washington Wizards. 50/50 Payment Plan: First payment made now via credit card or check payable to the Washington Wizards; second payment due on ugust 1. Please note that the total cost of your - membership is calculated based on 41 regular season games and 3 pre-season games. ow do I make my first payment online? og on to to get started. Use your account number or address and online PIN to log in view your invoice select your payment method and make your first payment. Once we receive your renewal and payment information for your - 1 lub Membership we will charge your credit card for your first payment. I am enrolled in the uto-enew program. What do I need to do? uto-enew program members are automatically signed up with the same seats for the - season with the 1-Month Payment Plan and Pay s We Play for the NB Playoffs. We will automatically charge your credit card on file for your first monthly payment on March. Your second payment will be charged on pril. If you wish to update your credit card information decline your playoff seats or discontinue your membershipplease contact your Guest ervices pecialist directly or Wizards Guest ervices at Yes. Because the payment plan is a year-round cycle there will be some overlap in the payment plan process. If you are signed up for the 014- Monthly Payment Plan your final payment is March. Once we receive your renewal and payment information for your - membership we will charge your credit card for your first monthly payment immediately. The second payment for the - season will not be charged until pril. Our new 1-month payment plan cycle which runs March through February will eliminate any overlap in your membership payment plan for future seasons. an I use multiple cards for my 1-month payment plan or my NB Playoff tickets? No. We need one consistent credit card for payments. What happens if I miss a payment or my credit card is declined? You will be contacted by the Washington Wizards and asked to provide a valid credit card. Your online account manager privileges will be suspended until the payment is made and your tickets may be blocked. If you are unable to arrange for regular monthly installments you will be removed from the 1-month payment plan and will need to pay your remaining balance in full to avoid cancellation of your membership. Who do I contact if I need to update my credit card information? Please contact your Guest ervices pecialist directly or the Wizards Guest ervices epartment at or via at guestservices@washwizards.com. I N //M@1UB N1.510W0 //TGUTVI@WWIZ.

3 NB PYOFF FQUNTY K QUTION PYMNT OPTION 1. Pay as We Play: This renewal incentive allows you to pay for the NB Playoffs at the conclusion of each playoff round. This means no upfront payment for games that might not be played. You are charged only if the Wizards play a home game during that round. To qualify you must renew your 1 lub Membership for the - season by March. The Wizards reserve the right to cancel your - membership if you default on any Pay s We Play payments. Pay in Full for ounds 1 through 4: You may choose to purchase your seats for all four playoff rounds up front ( possible games). efer to the seating diagram for pricing information. ny money from unplayed playoff games will be credited to your Wizards account for the - season. If you choose not to renew your - Membership you can still purchase your seats for the playoffs using the Pay in Full option for all four rounds. ow do I sign up for Pay s We Play? an I use my 014- NBTickets.com Marketplace resale credits towards my playoff payments? No. ny resale credit accrued by the resale of 014- regularseason tickets and NB Playoffs can only be used towards the - regular season. esale credit for tickets sold prior to January 3 will be noted on your - renewal invoice. esale credit for tickets sold on or after January 3 will automatically be applied prior to your July payment for your membership. ow will I receive my NB Playoff tickets? NB Playoff tickets will be loaded onto your online ccount Manager prior to the start of the first round. The default method of entry will be your igital Ticket ard. You will be able to use the same ccount Manager functions from the 014- season including transfer printing within hours of the game and selling on the NBTickets.com Marketplace. By renewing you are eligible to be enrolled in Pay s We Play for the NB Playoffs. Be sure to select Pay s We Play on your invoice or online renewal. Please note that if you default on your payments for the Playoff Pay s We Play program the Wizards reserve the right to automatically cancel your - Membership and remaining playoff tickets. What if I don t want to purchase playoff tickets? What forms of payment will be accepted for Pay s We Play playoff program? dditional Wizards Playoff Tickets will be made available to 1 lub Members prior to the general public. More information on pricing and availability will be communicated at a later date. The only form of payment accepted for Pay s We Play is a major credit card. We accept all major credit cards (merican xpress Visa Masterard iscover). o I have to use the same credit card for both the 1-month payment plan and Pay s We Play? Yes. We will automatically charge the credit card we have on file for the 1-month payment plan on or about the th of each month for your 1 lub Membership. t the end of each playoff round the same card will be charged for any home games played during that round. We hope you will join us for the excitement of Wizards playoff basketball. owever you may choose to only renew your 1 lub Membership for the - regular season. an I buy additional playoff tickets through the Wizards? Who do I contact if I need to update my credit card information? Please contact your Guest ervices pecialist directly or the Wizards Guest PYOFF ervices epartment at or via WTN TN ONFN ONFN at guestservices@washwizards.com. OGO ON OO BKGOUN What if I do not wish to renew but would like to purchase NB Playoff tickets? If you do not renew you must pay in full up front for all potential home playoff games. You ll still be eligible to receive the discounted 1 lub Member rate. PMY OGO NB Playoffs/onference Finals Official olors NB ed Pantone m/65y NB Blue Pantone c/56m Playoffs Navy Pantone 8 100c/68m/54k Playoffs Black Pantone 8 30c/100k 3r/3g/6b 10g/18b 45g/98b 35r/31g/3b I N //M@1UB N1.510W0 //TGUTVI@WWIZ.

4 Get bonus points when you renew by March Monumental ewards is the first points-based loyalty program available to Monumental ports & ntertainment clients. Whether you want to participate in unique and exclusive experiences or collect one-of-a-kind memorabilia Monumental ewards provides an easier way for you as our most valued fans to customize your membership experience. GTTING TT W TOG OVVIW s a valued Wizards 1 lub Member you re already a Monumental ewards member and there are already points in your account. To log in to your account simply visit and click og In. Use the same account number and PIN you use to manage your 1 lub Membership via your Online ccount Manager. The Monumental ewards catalog is constantly updated throughout the year. We will have different items available each week but here are a few highlights: NING POINT You earn points by simply doing the things that you have already been doing as a 1 lub Member! Just by being a member you earn base points calculated by your ticket spend and tenure (points are added to your account as payments are received). You can also earn bonus points by arriving to games early linking your Facebook and Twitter accounts and posting about the Wizards and entering promotional codes that are displayed during Wizards road games heard on the radio and seen in many other locations. uctions Behind-the-scenes experiences utographed items from your favorite players or team uite tickets for Verizon enter concerts shows and events affles nter our raffles for the opportunity to win truly unforgettable experiences. oncessions edeem your points for food and beverage credits at Wizards or apitals games MING POINT edeeming your Monumental ewards points is quick and easy as well. imply log in to your Monumental ewards account and click on the atalog tab at the top of the screen. From there navigate around the catalog and decide which items or experiences are best for you. dd these items and experiences to your art and check out just like shopping online. You will then receive an with confirmation of your purchase then head to our Monumental ewards hub located by section 433 to pick up your order at any Wizards or apitals home game. Partners pecial offers and access from our partners and sponsors xclusive items and merchandise I N //M@1UB N1.510W0 //TGUTVI@WWIZ.

5 NW OFF FO MN XP MMB enew your - Washington Wizards 1 lub Membership with any merican xpress ard and receive a framed commemorative item from merican xpress - a framed photo and replica miniature alternate jersey featuring Wizards enter Marcin Gortat*. imit one (1) item per 1 lub Membership account. Offer valid until the - enewal eadline of March. ligible Wizards 1 lub Members will be notified by or traditional mail when item is available for pick-up at designated areas within Verizon enter**. Offer is available to all merican xpress ard Members. 1 lub Membership must be purchased with an merican xpress ard. tandard service charges apply. *nticipated availability starting Winter 0 **stimated timing of notification is November -February 0 vailability and notification is subject to change