CCC 14 SAN FRANCISCO, SEPTEMBER 25

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1 TAKE YOUR BUSINESS TO NEW HEIGHTS SPARK POWERFUL INSIGHTS BOOST BUSINESS AGILITY SHARPEN STRATEGIC VISION

2 WELCOME TO CCC 14 SAN FRANCISCO We have great pleasure in welcoming you to CCC 14 San Francisco. Our CCC 14 conference series, which kicked off in Orlando in May, celebrates the heroic job you do to meet the challenges of driving positive change across your business, whether you re a Customer Experience, Employee Engagement or Market Research Professional. We know that driving change within any organization takes vision, energy and courage. Each new challenge calls for a dynamic response from those with passion and expertise. These heroic qualities enable professionals to gain greater value for their organizations - by using more innovative ways to engage with customers, employees and other key audiences. With deeper insights, relationships can be enriched and organizations can thrive, staying ahead of the competition. Our speakers will also share their own stories, the battles they fought and the successes they accomplished! We hope these brave men and women will inspire you to take your business to new heights. Take your first step to becoming a hero! CCC 14 San Francisco is designed to help you: SPARK POWERFUL INSIGHTS Discover new ways to develop key capabilities BOOST BUSINESS AGILITY Respond and adapt quickly to change or opportunities SHARPEN STRATEGIC VISION See ahead to how industry trends will impact organizations

3 KEY TOPICS COVERED CCC 14 San Francisco is an excellent forum for you to network with peers, colleagues and the Confirmit team. Gain insight and share your views on a range of topics including: Digital customer experience trends in 2014 Using social media to improve quality control The mind of the mobile market In-the-moment data collection Is your employee engagement program strategic? Future trends and technologies in VoC and Market Research.

4 NETWORK, SHARE AND LEARN Share your ideas with and learn from: Industry experts in VoC and Customer Engagement Thought leaders in Market Research Customer Strategy and Experience professionals Market Research agencies and executives Organizations focused on B2B and B2C markets Confirmit executives, customer representatives, analysts and partners.

5 FEATURED SPEAKERS EQUINIX Lisa Nakano Director of Global Customer Experience NEWMEASURES, LLC. Dr. Leanne Buehler VP Consulting Services FORRESTER RESEARCH, INC. John Dalton VP, Research Director of Customer Experience NEWMEASURES, LLC. Steve Grant President & CEO KEVIN SHERIDAN, LLC Kevin Sheridan Leading Expert on Employee Engagement & Keynote Speaker RESEARCH NOW Roddy Knowles Director of Mobile Research NETAPP Tracie Scott Senior Director, Customer Listening & Analytics SIEMENS BUILDING TECHNOLOGIES Linette Myland Manager, Voice of the Customer SONY MOBILE COMMUNICATIONS Olle Hagelin Senior Manager, Field Data Management

6 CONFIRMIT SPEAKERS CONFIRMIT Henning Hansen President & CEO CONFIRMIT Dave King President, Americas CONFIRMIT Terry Lawlor EVP, Product Management CONFIRMIT Annette Franz Gleneicki Director of VoC Consulting

7 THE PROGRAM PRE-CONFERENCE WORKSHOP (Le Méridien Hotel) Wednesday, September pm 2.00pm Welcome and Registration The Mercantile Room, Le Méridien Hotel, San Francisco 2.00pm 6.00pm Pre-Conference Workshop For Confirmit clients and partners only 6.00pm 9.00pm Workshop Reception For Confirmit clients and partners only Park Grill Terrace, Le Méridien Hotel, San Francisco

8 THE PROGRAM CONFERENCE (The Banking Hall, Bently Reserve) Thursday, September am 9.30am Registration and Coffee 9.30am 9.40am Opening Comments Dave King, President, Americas, Confirmit 9.40am 10.00am Welcome to CCC 14 Henning Hansen, President and CEO, Confirmit 10.00am 10.45am Digital Customer Experience Trends 2014 John Dalton, VP, Research Director of Customer Experience, Forrester Research, Inc am 11.10am 11.10am 11.40am 11.40am 12.10pm 12.10pm 12.40pm 12.40pm 1.50pm Networking Coffee Break Building a Magnetic Culture Kevin Sheridan, Leading Expert on Employee Engagement & Keynote Speaker, Kevin Sheridan, LLC The Mind of the Mobile Market Roddy Knowles, Director of Mobile Research, Research Now Five Ways Marketing and Sales Need to Collaborate to Build a World-Class B-to-B Customer Experience Program Lisa Nakano, Director of Global Customer Experience, Equinix Industry Lunch Roundtables Park Grill Restaurant, Le Méridien Hotel 1.50pm 2.20pm Be Smart and Get Rich Quick Terry Lawlor, EVP, Product Management, Confirmit 2.20pm 2.50pm Customer Journey Mapping Insights into Action Tracie Scott, Senior Director, Customer Listening & Analytics, NetApp 2.50pm 3.20pm Engineering Innovative Experiences Linette Myland, Manager, Voice of the Customer, Siemens Building Technologies 3.20pm 3.50pm Networking Coffee Break 3.50pm 4.20pm Is Your Employee Engagement Program Strategic? Steve Grant, President & CEO & Dr. Leanne Buehler, VP Consulting Services, NewMeasures, LLC. 4.20pm 4.50pm How to Use Social to Improve Quality Control and Save Money Olle Hagelin, Senior Manager, Field Data Management, Sony Mobile Communications 4.50pm 5.40pm Driving Innovation & Business Success Panel Discussion moderated by Annette Franz Gleneicki, Director of VoC Consulting, Confirmit 5.40pm 5.50pm Confirmit ACE Awards Ceremony 5.50pm 6.00pm Prize Draw and Closing Remarks Dave King, President, Americas, Confirmit 6.00pm 9.00pm Cocktail Reception Bently Reserve Terrace, Bently Reserve

9 VENUE AND LOCATION The Bently Reserve, San Francisco We have great pleasure in welcoming you to our conference at the Bently Reserve and Conference Center in San Francisco. The Bently epitomizes San Francisco, combining stunning architecture with modern elegance. It truly is the Financial District s most distinguished building. CONFERENCE AREA The conference sessions will take place in the Banking Hall at Bently Reserve, where refreshments will also be served. LUNCH Lunch will be held in the Park Grill Restaurant at Le Méridien Hotel, a luxury hotel in the heart of the Financial District. NETWORKING Pre-Conference Workshop Reception, 6pm, Wednesday, September 24 Park Grill Terrace, Le Méridien Hotel For Confirmit clients and partners only We invite you to join us at the Park Grill Terrace at Le Méridien Hotel for an evening of drinks and canapés. Conference Reception, 6pm, Thursday, September 25 Bently Reserve Terrace Like all other events in the CCC 14 series, our San Francisco conference gives you the perfect opportunity to network with your peers, colleagues and Confirmit staff in an informal environment. Join us for a cocktail reception in the Bently Reserve Terrace.

10 TAKE PART IN OUR FABULOUS PRIZE DRAW! Participate for your chance to win the latest must-have gadget, the GoPro HERO3 HD Camera. Be sure to fill out each Session Survey via the CCC 14 mobile app after every session you attend to be entered into a prize draw to win an all new GoPro HERO3 HD Camera. WIN The prize draw will be held at the end of the day on September 25 and you must be present at the time of drawing to be eligible. If the randomly selected winner is not there to collect his or her prize, we will draw again until we have a winner! VISIT US AT THE CONFIRMIT BOOTH AND DEMO STATIONS Take a look at the latest VoC and MR solutions from Confirmit Test our range of mobile offerings Discuss your technology and industry questions

11 #ConfirmitCC info@confirmit.com Confirmit reserves the right to use any photograph/video taken at any event sponsored by Confirmit, without the expressed written permission of those included within the photograph/video. Confirmit may use the photograph/video in publications or other media material produced, used or contracted by Confirmit including but not limited to: brochures, invitations, books, newspapers, magazines, television, websites, social media sites, etc. To ensure the privacy of individuals, images will not be identified using full names or personal identifying information without written approval from the photographed subject. If you d prefer not to be included, please us at community.conference@confirmit.com. Thank you for your understanding and cooperation. Copyright 2014 Confirmit