WSBI INNOVATION WORKSHOP ISTANBUL

Transcription

1 WSBI INNOVATION WORKSHOP ISTANBUL Innovation in Banking - Deepening the customer relationship through technology & collaboration 26 October 2018 Istanbul FOR MORE INFORMATION CONTACT: INNOVATION@WSBI-ESBG.ORG

2 Vers. 1.9 WSBI Innovation Workshop Istanbul Programme Overview 25 October 2018 (Optional) Study Visit to selected banks exploring the Digital Banking and Innovation ecosystem in Turkey Meeting Point at hrs Aktif Bank HQ (Buyukdere Cad. No:163, Esentepe/Sisli- Istanbul) Opening Dinner hrs Restaurant Portaxe (Baltalimanı Cad. No: 60, Baltalimanı/İSTANBUL) Transfer to Restaurant at 19.00hrs Meeting Point: Wyndham Grand Istanbul Levent Lobby 26 October 2018 WSBI Innovation Workshop hrs Venue Wyndham Grand Istanbul Levent (Esentepe Mah, Büyükdere Cd. No: , Şişli/İstanbul) Join us for the Innovation Workshop in Istanbul, home of a highly active financial sectors when it comes to digitalisation, FinTech and banking services innovation. The workshop will aim to depict regions that are not yet on everyone s radar (Turkey, CEE, CIS, UAE, MENA, ) but that are a bright spot for financial industry transformation gathering traditional and new players. Key topics will include how to take the best from new technologies and set up useful collaborations to deepen the customer relationship, build customer centricity & engagement. We will discuss new disruption areas (such as SME Banking), Open Banking, cooperation models, customer centric digital transformation and much more. What to expect? Read more about previous events here (Brussels) & here (Hong Kong). This event is open for WSBI Members & Partners. In cooperation with: 2

3 WSBI Innovation Workshop - Istanbul 26 October hrs Venue: Wyndham Grand Istanbul Levent Moderated by Natalie Staniewicz, WSBI Manager Innovation & Business Development From 8.30 Registration & Coffee Opening & Welcome Opening Remarks by Chris De Noose, Managing Director, WSBI Welcome by Mehmet Usta, Deputy Chairman Aktif Bank & Chairman BKT Introduction to the Day & Setting the Scene Natalie Staniewicz, WSBI Key topics of the day will center around how to take the best from new technologies and set up useful collaborations to deepen the customer relationship, build customer centricity & engagement. We will discuss new disruption areas (such as SME and Business Banking), Open Banking, cooperation models, customer centric digital transformation and much more New Disruption Areas & How to remain customer centric? Jalal Douame, Senior Expert Group Digital Governance, Erste Group Followed by Guided Roundtable Exchange on Participants Experiences and Best Practices (20min) Insights from Turkey: According to many experts, financial innovation in Turkey has thrived because it has been focused highly on customer-centricity and succeeded at enabling a co-operation culture. Major banks in Turkey and FinTech players have embraced change as an opportunity for improvement and have understood the value of partnering to be more innovative. What can other stakeholders and regions learn from this experience? Building digital solutions that bring added-value to customers Betügül Toker, Digital Banking and Payment Systems - Executive Vice President, Aktif Bank Insights into the Turkish Innovation ecosystem & the Innovation journey of Albaraka Türk Yakup Sezer, Head of Business Excellence and Innovation, Albaraka Türk Followed by Guided Roundtable Exchange on Participants Experiences and Best Practices (20min) Coffee Break 3

4 Breakout Session: Workgroup Discussions Participants will split into workgroups and will be given a specific disruption area / business segment to discuss in depth which trends are affecting banking, challenges that need to be overcome for innovation to thrive and steps ahead to provide customers with value-added offers Networking Lunch Insights from the CEE region: Role of Laboratories in Innovation Management steps to build a successful system German Vasenin & Anton Remnev, Strategy & Development, Sberbank Followed by Guided Roundtable Exchange on Participants Experiences and Best Practices (15min) Insights from the UAE region: Scaling fast a crucial factor for success Mohamed Desouky, Mashreq Bank Followed by Guided Roundtable Exchange on Participants Experiences and Best Practices (15min) Wrapup & Closing 4

5 OPTIONAL: 25 October 2018 Study Visits Afternoon from hrs Study Visits to gain insights into innovation strategies and the local ecosystem with examples from Turkish financial institutions. Meeting Point at hrs: Aktif Bank Headquarters (Buyukdere Cad. No:163, Esentepe/Sisli- ISTANBUL). The study visit will start at 13.30hrs sharp. Aktif Bank (From hrs) Crowned with 72 international awards in the last years in various categories, Aktif Bank operates successfully with what they call a next generation banking approach through alternative distribution channels and constant innovation to create customer-centric services. Its Retail Banking offers service 6.6 Million customers and are supplemented with various investment activities in several industries. Technology and innovation play a vital role in Aktif Bank s maintenance and promotion of this model with new ideas. We will hear more about experiences of Aktif Bank and its subsidiaries as innovators in the Turkish market, brand positioning, ecosystem and various industry involvements and innovation in banking through alternative distribution channels. Denizbank (From hrs) A frontrunner in innovation in banking, Denizbank has won several innovation awards in recent years, including the 2018 BAI Global Innovation Award in Marketing and being named under the top Top 10 Institutions worldwide for the 2017 Efma Accenture Distribution & Marketing Innovation Awards. As a strong leader in retail and commercial banking, Denizbank adds a particular focus in segments such as consumer, SME and agricultural lending through strong brand perception, innovative products and advanced technologies. Denizbank will share its views on the new wave in customer behavior as DigiSapiens, finance and FinTech. We will hear about the Denizbank digital ecosystem (including Walltes, IoT and Ecosystem Banking) and how Denizbank is building an innovation culture. 25 October 2018 Opening Dinner 20.00hrs, Restaurant Portaxe (Baltalimanı Cad. No: 60, Baltalimanı/İSTANBUL) Transfer to Restaurant at 19.00hrs Meeting Point: Lobby of Wyndham Grand Istanbul Levent 5

6 Practicalities Participation: WSBI Members & Partners: Free Participation. Not a WSBI Member but interested to attend innovation@wsbi-esbg.org outlining your interest as the event is invitation only. Please register via the online registration form on the website: Workshop main language: English. Russian or French translation can potentially be provided in case of sufficient amount of translation requests in case of need send an to: innovation@wsbi-esbg.org Hotel: Please note that participants should book the accommodation themselves. We propose to reserve Wyndham Grand Istanbul Levent as this is the same venue where the workshop will take place. You can book directly through their website or using the contact details below. Wyndham Grand Istanbul Levent Address: Esentepe Mah, Büyükdere Cd. No: , Şişli/İstanbul, Turkey +90 (212) reservation@wyndhamgrandlevent.com 6