YPO GLOBAL PULSE THE BUSINESS IMPACT OF 10 DISRUPTIVE TECHNOLOGIES MARCH 2018 YPO.ORG/GLOBALPULSE

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1 YPO GLOBAL PULSE MARCH 2018 THE BUSINESS IMPACT OF 10 DISRUPTIVE TECHNOLOGIES

2 INTRODUCTION 842 CHIEF EXECUTIVES SURVEYED 71 COUNTRIES 28 INDUSTRY SECTORS REPRESENTED How is your business being impacted by disruptive technologies? The new YPO Global Pulse survey focuses on what s on the minds of chief executives around the world regarding topics that influence businesses and leadership, and impact the world. This first edition highlights disruptive and emerging technologies that are affecting businesses and the extent to which business leaders are engaging them. YPO is an independent organization with no inherent bias or issue advocacy agenda. Our new Global Pulse survey is statistically relevant across the globe, and not focused on a single country, industry or type of business. Because we do not focus on just the largest companies, our survey of chief executives provides perspectives across a wider portion of the global economy. 10 DISRUPTIVE TECHNOLOGIES; Artificial Intelligence (AI)/ Advanced Machine Learning Blockchain and Distributed Ledgers Cryptocurrencies Business Intelligence Chatbots Cloud Computing Cybersecurity and Adaptive Security Architecture Digital/Mobile Payment Applications Internet of Things (IoT) Virtual Reality (VR)/ Augmented Reality (AR) PAGE : 2

3 Cloud computing and business intelligence (BI) are priority technologies for chief executives now. 68% of CEOs surveyed said cloud computing is likely to impact their businesses and 62% believe it is likely to receive investment in the next 12 months highest among 10 technologies surveyed. 65% of CEOs surveyed said they believe business intelligence (BI) will impact their businesses and more than half (56%) say they are likely to invest in it in the next 12 months second highest among 10 technologies surveyed. Top 4 Cloud Computing, BI, digital/mobile payment applications and cybersecurity technologies serving core business operations were viewed by CEOs surveyed as most likely to impact their businesses and most likely to receive investment in the next 12 months. Likelihood of Technology Impact on Business/Investment in the next 12 months Likely Business Impact 100% Likely Business Investment 90% 80% Likelihood of Business Impact 70% 60% 50% 0% 10% 20% 30% 40% 50% 60% 70% 80% 90% 100% Cryptocurrency Blockchain Chatbots 40% Internet of Things (IoT) Artifical Intelligence 30% Virtual Reality Augmented Reality 20% 10% Digital/Mobile Payment Applications Business Intelligence Cybersecurity Cloud Computing 0% Likelihood of Business Investment MARCH PAGE : 3

4 MARCH Business intelligence, also referred to as big data has investment interest from chief executives globally in the next 12 months. 65% 56% of CEOs surveyed say that business intelligence (BI) technologies are likely to impact their businesses in the next 12 months. Top 7 Led by telecom, CEOs in seven industry sectors believe BI is likely to receive investment in the next 12 months: 90% in telecom 78% in technology of all CEOs surveyed and 60+% among industry sectors say they are likely to invest in BI in the next 12 months. 69% in transportation 64% in distribution/wholesale 63% in in retail 60% in financial services and healthcare PAGE : 4

5 Cybersecurity is an immediate concern for chief executives across most sectors and a priority investment this year. Chief executives surveyed worry that cybersecurity is one area where they can t learn enough, can t invest enough and can t have 100% peace of mind. They urge their peers to ensure that they have the right expertise and resources in place, and to verify that service providers have a speedy response time to a breach. Chief executives surveyed in the following sectors are most likely to invest in cybersecurity in the next 12 months: 67% in financial services 63% in telecom 63% in technology 60% in healthcare MARCH PAGE : 5

6 Virtual Reality (VR) / Augmented Reality (AR) have reshaped design-based and real estate industries. Now, other sectors are preparing to embrace them. YPO members with businesses in architecture, engineering and real estate have felt significant impact from VR and AR technologies. With VR technologies, members in architecture and engineering are able to provide clients with much greater detail on building design and construction to prospective clients over 2D renderings or 3D models. It is firmly entrenched in the design space and has significant importance to manufacturing, including graphics production. Respondents in development and real estate businesses are using VR and AR technologies as sales tools. For these members, the ability for potential clients to virtually walk through a property has an enormous impact on sales. Visual support for buyers is extremely important, noted one survey respondent. Outside of architecture, engineering and real estate, other YPO chief executives are using or plan to use VR and AR technologies to train employees. Leaders in a number of different industries including mechanical contracting, distribution and wholesale, manufacturing and textiles mention this application. The marketing and selling of products is expected to change significantly with the implementation of VR and AR. YPO chief executives in the retail sector look to VR and AR as tools to increase sales, while those in the automotive industry predict that vehicle sales will include VR marketing. PAGE : 6

7 CEOs are skeptical about the impact of cryptocurrencies on their businesses in the next 12 months. 56% of CEOs surveyed consider themselves only somewhat or not familiar with cryptocurrencies the lowest level of familiarity among the 10 technologies surveyed. 14% of CEOs surveyed believe cryptocurrencies are likely to have an impact on their business and only 9% of all CEOs surveyed believe they will invest in cryptocurrencies in the next 12 months. 22% of YPO CEOs in the financial services industry say they are likely to invest in cryptocurrencies in the next 12 months. Roughly one-half of chief executives surveyed can be characterized as extremely bullish to cautiously optimistic on the future of cryptocurrencies. A very small percentage are of the view that cryptocurrencies are tools that can be used to build new business models. For example, one YPO CEO suggests the use of the digital currencies in retail or restaurant rewards programs. The cautiously optimistic in the surveyed group suggested that the technology may have a significant role to play, but key to its legitimacy will be putting regulations in place and acceptance by central banks. MARCH PAGE : 7

8 ABOUT THE YPO GLOBAL PULSE MARCH 2018 The YPO Global Pulse focuses on topics that influence businesses, leadership and impact. The March 2018 edition highlights 10 disruptive technologies attracting attention and investment among CEOs globally, as well as impacting businesses over the next 12 months. The survey was conducted between 6-15 February 2018 and gathered insight from 842 YPO members across 28 industry sectors and 15 regions of the world. Q YPO Global Pulse: Number of Respondents, by Region Africa 26 Australia/New Zealand 30 Canada 52 Central US 48 East Central US 51 Europe 97 Latin America 73 Middle East/North Africa 35 North Asia 30 Northeastern US 79 Pacific US 106 South Asia 46 Southeast Asia 29 Southeast US and Caribbean 58 Western US 82 TOTAL 842 Q YPO Global Pulse: Number of Respondents per Industry Segment Aerospace/Aviation 7 Agriculture 14 Architecture/Engineering 13 Arts/Culture 1 Automotive 14 Chemical 8 Construction 54 Defense 5 Distribution/Wholesale 57 Education 12 Energy 18 Entertainment 6 Financial Services 76 Food/Beverage 40 Government 2 Healthcare 49 Hospitality 22 Legal Services 4 Manufacturing 126 Marketing/Media 21 Mining/Metals 7 Professional Services 30 Real Estate 61 Retail 43 Technology 51 Telecom 9 Textile 11 Transportation/Trucking/Railroad 23 Other Services 58 TOTAL 842 PAGE : 8

9 YPO GLOBAL PULSE MARCH 2018 THE BUSINESS IMPACT OF 10 DISRUPTIVE TECHNOLOGIES