Find out exactly what your audience thought about you and your event with our free automated survey

Transcription

1 Find out exactly what your audience thought about you and your event with our free automated survey

2 What will the survey give you? We are empowering your audiences to give you insight into what they think! With fantastic automated features, all you need to do is watch the results come through, so you and your team can focus on other marketing activities at your organisation. What will the survey give you? Key facts Timely feedback on all your selected events from your customers Great response rates through a desktop and mobile optimised survey Driving social activity by giving customers the opportunity to tweet their comments Bi-lingual option Welsh version for all those venues requiring it Capturing those ghost bookers through our pass it on function to other members of the group From the horse s mouth - Access to all comments posted by customers for in-depth analysis Weekly results straight to your inbox 4,563,970+ INVITATIONS SENT 25% OPEN RATE 95% COMPLETION RATE 1,012,951 COMPLETED UK WIDE AUTO TWEET RESPONSES 2

3 What questions are asked? 'Did You Enjoy That?' asks audiences for feedback on the event, venue and value for money alongside key demographics. We also provide your audience the opportunity to tweet their comments and ask their party to also feedback. A huge amount of insight is waiting for you. Questions How many stars would you like to give the show? Write a review (Optional). We may use your comment anonymously for marketing purposes How would you rate the venue? Write a review (Optional). We may use your comment anonymously for marketing purposes Was the event value for money? Write a review (Optional). We may use your comment anonymously for marketing purposes *Demographic Questions Gender Age Family at home Work Status Ethnicity Disability The customer then will be asked to pass the survey onto their friends with which they attended the event and also the opportunity to Tweet their comment of the event. *These questions will only be asked once if the booker comes more than once even if to a different event. 3

4 What customers have said We are proud to be working with fantastic organisations who are already using 'Did You Enjoy That?' and benefiting from the comments from their audience members. Using the feedback in your marketing and reporting couldn t be easier. Ladysmith Black Mambazo A moving, interesting show with exceptional dancing and music. Not enough of the focus on the singing for me. Absolutely wonderful and life enhancing!! So glad we experienced this once in a lifetime performance. Vivid and moving performance with flawless musical magic coursing throughout. A taste of African joy in the heart of Bristol. Stephen Fry Fantastic show, Stephen, as ever was funny, erudite and fascinating. A show I ll always remember. A wonderful show by a wonderful man in a wonderful venue! Kite Runner That was one of the best and most intense productions I have EVER SEEN!!! Powerful and mesmerising drama at the Kings theatre. Don t miss it. 4

5 How to sign up Signing up and activating the survey is free for all venues. All you need to do is specify the events and we do the rest. Sign up by following this link and an automated will confirm the show we will be surveying and the ne t steps Click here to sign up now SIGN UP What next? Sign up by clicking on the link and we will get in touch. Once you are up and running, you will receive a weekly with up and coming events and access to a dashboard with a summary of responses. Use the comments in the survey and via Twitter to promote your show to others and use the demographic information to see who is coming to your venue. YOUR VENUE IS ACTIVATED MANAGE YOUR EVENTS WEEKLY UPDATES VIEW DASHBOARD REPORTS 5

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