Privacy Policy AreaTen Pty Ltd

Transcription

1 Privacy Plicy AreaTen Pty Ltd AreaTen Pty Ltd respects yur right t privacy and is cmmitted t safeguarding the privacy f ur custmers and website visitrs. We adhere t the Australian Privacy Principles cntained in the Privacy Act 1988 (Cth). AreaTen privacy plicy explains what persnal data we cllect frm yu and hw we use it. This privacy plicy is applicable if yu visit AreaTen's crprate websites, scial media r ther web pages lcated n thirdparty websites, use any live chat r mbile applicatin(s) prvided by AreaTen. This privacy plicy als applies if yu use AreaTen s websites, hsted services, prducts, applicatins and/r cntent (cllectively, the "Services") directly r thrugh a AreaTen client (fr example, n a AreaTen client's website, live chat r mbile applicatin). What d we d? AreaTen prvides live chat services that enable digital cmmunicatin between ur business custmers and cnsumers thrugh chat n website, mbile and/r ther scial media channels. What infrmatin d we cllect frm yu? If yu engage with a cmpany that uses ur Services, we may cllect: Chat transcripts n behalf f the cmpany, Infrmatin n behalf f and/r requested by the cmpany, such as infrmatin related t yur brwsing, purchasing and nline behaviur and activities, and Autmatic infrmatin, such as IP address, perating system, gegraphic lcatin infrmatin and type f device used. Persnal infrmatin, like name, cntact details, and lcatin If yu visit ur websites r use ur apps, we may als cllect: The infrmatin yu prvide t us, including: Persnal infrmatin, such as yur name and cntact infrmatin, Surveys, transcripts, and recrdings f yur cmmunicatins with us, The infrmatin yu prvide n ur frums and blgs Autmatic infrmatin, such as: Web brwser and usage infrmatin, including IP address, brwser types, page view lgs, time spent n each page, page brwsing infrmatin, perating system, gegraphic lcatin infrmatin and type f device used. Hw AreaTen cllect infrmatin frm yu?

2 We cllect infrmatin when yu engage with a cmpany that uses ur Services, which may be enabled n the cmpany s website r in its mbile applicatins, SMS messaging capabilities, scial media page/prfile r ther digital engagement slutins. In additin, we may cllect infrmatin thrugh the fllwing methds if yu visit ur websites r use ur apps: Yur cmmunicatins with AreaTen, Yur requests fr infrmatin, news, and ther cntent, Yur participatin in ne r mre AreaTen frums r blgs, A technical supprt request yu submit, Yur participatin in a AreaTen prmtin, r Recruitment and jb applicatins. We may als cllect infrmatin frm ur direct interactins with yu (such as thrugh yur attendance at a trade shw r thrugh sales inquiries), publicly available data r data prvided by third-party surces, such as marketing pt-in lists. Use f infrmatin cllected by AreaTen We use the infrmatin we cllect t prvide and imprve ur services. If yu engage with a cmpany that uses ur Services, we cllect the infrmatin n behalf f the cmpany and use it as directed by the cmpany. Fr example, we may use yur infrmatin t determine whether t deply a chat buttn t allw the cmpany t engage with yu r t deply cntent, such as a banner ffering a cupn, n yur brwser. If yu visit ur websites r use ur apps, we may als use yur infrmatin fr the fllwing purpses: T deliver infrmatin requested by yu, fr example in respnse t technical supprt requests, T deliver marketing r ther materials t yu, Fr prmtins yu may enter int, r If yu submit a resume r CV, t cnsidering yu fr emplyment with AreaTen. AreaTen may retain yur infrmatin fr a perid f time cnsistent with the riginal purpse f cllectin. Fr example, if yu engage with a cmpany that uses ur services, we may retain yur infrmatin fr the perid f time agreed n with the cmpany. We may als retain yur infrmatin during the perid f time needed fr AreaTen t pursue ur legitimate business interests, cnduct audits, cmply with ur legal bligatins, reslve disputes, and enfrce ur agreements. We may als use yur persnal infrmatin t prtect the cpyright, trademarks, legal rights, prperty r safety f AreaTen Pty Ltd, GreeChat.cm, its custmers r third parties.

3 AreaTen may cntact yu by a variety f measures including, but nt limited t telephne, , sms r mail. Use f Ckies We may use ckies and ther identificatin technlgies fr recrd-keeping purpses and t enhance yur experience if yu chse t visit ur websites r ur custmer s websites Ckies: Ckies are small text files stred n a visitr s web brwser and applicatins. Ckies are ften used t make web-brwsing easier by perfrming functins such as saving passwrds and maintaining lists f persnal preferences regarding the use f the website. Our websites, apps, and Services may use the fllwing types f ckies: Strictly Necessary Ckies these ckies are essential t enable yu t brwse ur websites, apps, and Services and use the available features. Perfrmance Ckies these ckies cllect infrmatin abut hw yu use ur websites, apps, and Services. Fr instance, these ckies track which pages yu visit mst. This data may be used t help ptimize ur websites, apps, and Services and make it easier fr yu t navigate within them. These ckies d nt cllect infrmatin that identifies yu; all infrmatin is aggregated and annymus. Functinality Ckies these ckies allw ur websites, apps, and Services t remember chices yu make while brwsing, such as gegraphic lcatin and preferences such as text size and fnts. The infrmatin cllected by these ckies will nt persnally identify yu. Other identificatin technlgies that may be used by AreaTen websites, apps and Services: Pixel tags (als called beacns r pixels) these are small blcks f cde installed n (r called by) a webpage r applicatin, which can retrieve certain infrmatin abut yur device and brwser, including device type, perating system, brwser type and versin, website visited, time f visit, referring website, IP address and ther similar infrmatin. Sftware Develpment Kits (als called SDKs) - functin like pixels and ckies, but perate in the mbile applicatin cntext where pixels and ckies cannt always functin. The applicatin develper can install pieces f cde (the SDK) int the applicatin t cllect certain infrmatin abut user interactin with the applicatin and infrmatin abut the user device and netwrk infrmatin. Third-party technlgies: AreaTen may use third-party service prviders wh are authrized t place ckies, pixel tags r similar technlgies n ur websites, apps, and Services with ur permissin. These technlgies help us cmpile metrics and analytics (withut cllecting persnally

4 identifiable infrmatin) t help imprve ur websites, apps, and Services. ckies and technlgies are cvered by the third party s privacy plicy. Third-party Yur chice: Web brwsers are usually set t accept ckies. Hwever, if yu prefer nt t receive ckies, yu typically have the ptin f setting yur brwser t refuse ckies. If yur brwser is set t refuse ckies, it is likely that sme f the functinality ffered by AreaTen will nt be available r will nt wrk as effectively fr yu. Fr further infrmatin abut ckies, including hw t see what ckies have been set n yur device and hw t manage and delete them, yu can visit andwww.yurnlinechices.eu. D Nt Track Varius brwsers, including Internet Explrer, Firefx, and Safari, currently ffer a "d nt track" r "DNT" ptin that relies n a technlgy that sends a signal t websites a user visits abut that user s brwser DNT preferences. While AreaTen attempts t hnur the DNT instructins received frm a user s brwser, AreaTen cannt guarantee that it will always respnd t such signals because a cmmn industry standard fr DNT has nt been adpted. AreaTen will cntinue t mnitr develpments in DNT brwser technlgy. Sharing f infrmatin cllected AreaTen des nt sell, trade r rent persnal infrmatin prvided by yu in any transcript, survey r recrding fr direct marketing r any ther purpse, except as prvided in this privacy plicy r with yur permissin. AreaTen des nt disclse the cntents f transcripts, surveys r recrdings ther than t service prviders perfrming services n behalf f AreaTen, ther than as prvided in this privacy plicy r with yur permissin. The cmpany yu have engaged with thrugh the Services If yu engage with a cmpany that uses ur Services, we may als share yur infrmatin with that cmpany. Fr legal reasns We may share yur infrmatin if we reasnably believe that it: (i) is necessary t cmply with a legal prcess (such as a curt rder, subpena, r search warrant) r ther legal requirements f any gvernmental authrity; (ii) wuld ptentially mitigate ur liability in an actual r ptential lawsuit; (iii) is necessary t enfrce this privacy plicy r any ther agreement in place between yu and AreaTen; (iv) is necessary t investigate and prevent unauthrized transactins r ther illegal activities; and/r (v) is therwise necessary r apprpriate t prtect ur rights r prperty r the rights r prperty f any persn r entity.

5 T deliver and imprve the Services We may aggregate infrmatin s that it is nt persnally identifiable and use and share such aggregated infrmatin fr training and quality assurance purpses and t deliver and imprve ur Services. Service prviders We use a limited number f third-party service prviders t assist us in making ur websites and Services available t visitrs and users. Fr example, we may share data with third parties wh prvide services t us, such as credit card prcessing services, analytics, and data strage services. These third parties may access, prcess r stre persnal data in the curse f prviding their services. Business partners Frm time t time, we may partner with ther cmpanies t allw AreaTen and its custmers t ffer integratins with ur Services. If yu engage with a cmpany that uses ne f these integratins, AreaTen may share yur data with the third-party partner, receive data abut yu frm the third-party partner, and/r cmbine third-party partner data abut yu with infrmatin abut yu that we cllect. We d nt cntrl hw a thirdparty partner may use yur data. Use f yur infrmatin by the third-party partner there is gverned by its privacy plicies. If yu d nt wish fr yur infrmatin t be shared in this way, yu may pt nt t use such integratins. Affiliates We may share yur infrmatin with subsidiaries, parent cmpanies, r ther affiliates f the AreaTen crprate grup in rder t deliver and imprve the Services. Other third parties The Ckies sectin abve addresses the infrmatin AreaTen r third parties cllect thrugh ckies, pixel tags, SDKs, and similar third-party technlgies and hw yu can cntrl ckies thrugh yur web brwsers. AreaTen may als disclse yur persnal infrmatin t any third party with yur prir cnsent. Access and changes t persnal data If yu elect t engage in any cmmunicatin r engagement sessin with AreaTen r a custmer that uses ur Services, it is up t yu t decide what, if any, infrmatin t prvide during such sessin. Depending n yur request, it may nt be pssible fr us r ur custmer t address all f yur questins withut further infrmatin frm yu. Nevertheless, if yu d nt wish t prvide certain infrmatin, then yu shuld nt d s. Third-party integratins Frm time t time, we may partner with ther cmpanies t allw AreaTen and its custmers t ffer integratins with ur Services. If yu engage with a cmpany that uses

6 ne f these integratins, AreaTen may share yur data with the third-party partner, receive data abut yu frm the third-party partner, and/r cmbine third-party partner data abut yu with infrmatin abut yu that we cllect. We d nt cntrl hw a third-party partner may use yur data. Use f yur infrmatin by the third-party partner there is gverned by its privacy plicies. If yu d nt wish fr yur infrmatin t be shared in this way, yu may pt nt t use such integratins. Hw can I review, crrect, delete, r receive a cpy f my infrmatin with AreaTen r withdraw my cnsent frm AreaTen prcessing my persnal data? If yu have pted-in t receive AreaTen s marketing r advertising cmmunicatins, yu may, at any time, pt ut f receiving further cmmunicatins by clicking n the pt-ut link at the bttm f a marketing r advertising yu receive. Yu may als cntact us at privacy@areaten.cm t pt ut r t request changes t yur persnal infrmatin. Yu may request t review, crrect, delete, r receive a cpy f any f the persnal infrmatin yu ve prvided t a cmpany that uses the Services r withdraw yur cnsent t AreaTen prcessing yur persnal data by either cntacting the cmpany directly r by cntacting us at privacy@areaten.cm, and we will respnd within a reasnable perid f time and can help crdinate with and supprt the cmpany as needed t respnd t yur request. Hw des AreaTen keep my infrmatin secure? We use security measures designed t prtect against the lss, misuse, and alteratin f the infrmatin under ur cntrl. Fr certain AreaTen Services, chat/messaging transcripts are encrypted during transmissin. In additin, transcripts that we stre are maintained and archived n secure, hardened servers that are hsted n highly secure data centres. Access t this data is prtected by multiple layers f cntrls, including firewalls, rle-based access cntrls, and authenticatin mechanisms and mnitring. Data is backed up, and archives are stred ff-site in a secure lcatin. If yu are cmmunicating with a cmpany that uses ur Services, yu shuld review the privacy practices f that cmpany t understand which security measures they use. Additinal mbile cnsideratins In additin t the ther terms in this plicy, if yu use ur mbile applicatin(s), access ur mbile-ptimised websites r have a cnversatin with a AreaTen custmer that uses ur Services in its mbile applicatin(s), we may receive infrmatin abut yur lcatin and yur mbile device, including a unique identifier fr yur device. Mst mbile phnes allw yu t cntrl r disable lcatin services in the device s settings menu. If yu have questins abut hw t turn ff lcatin services, please cntact yur mbile phne manufacturer r mbile service carrier. Yu may als chse t allw ur mbile applicatin(s) t access features available n yur devices, such as the device s camera and micrphne, r t access the data stred n yur devices, such as phts and vides, t share such media while using the applicatin(s).

7 If yu have pted-in t receive SMS messages frm AreaTen, yu may pt-ut by fllwing the pt-ut instructins that we prvide r by cntacting us at privacy@areaten.cm If yu have pted-in t receive SMS messages frm ne f ur custmers, yu may pt-ut by fllwing the pt-ut instructins prvided by the cmpany yu are cmmunicating with r by cntacting the cmpany. Yu may als cntact us at privacy@areaten.cm, and we can help put yu in tuch with the cmpany regarding yur request. AreaTen frums and blgs Infrmatin that yu share n AreaTen frums r blgs becmes publicly available and therefre may be read, cllected, cpied and used by ther users fr any purpses at their discretin. Because this infrmatin is publicly available, AreaTen s privacy bligatins utlined in this privacy plicy d nt apply t yur use f any such frums r blgs. Internatinal data transfers If yu are lcated utside f Australia, please nte that we may transfer yur persnal data utside yur cuntry f rigin. By prviding r making available yur persnal data, yu cnsent t that transfer. Based n applicable laws in yur cuntry f residence, yu may have certain rights with respect t yur persnal data that we retain. We will take steps t ensure that yur data is subject t apprpriate safeguards required under this privacy plicy, applicable data prtectin laws, and apprpriate legally recgnized data transfer adequacy mechanisms which may include entering int Eurpean Cmmissin-apprved standard cntractual clauses related t transfers f persnal infrmatin (available at internatinaltransfers/transfer/index_en.html) Fr residents f the Eurpean Ecnmic Area and Switzerland, AreaTen will execute standard cntractual clauses amng AreaTen affiliates fr the purpse f its lawful transfers f persnal data t Australia. We use a limited number f third-party service prviders t assist us in making ur websites and Services available t visitrs and users. Fr example, we may share data with third parties wh prvide services t us, such as credit card prcessing services, analytics, and data strage services. These third parties may access, prcess r stre persnal data in the curse f prviding their services. We currently maintain cntracts with these third parties restricting their access, use, and disclsure f persnal data. AreaTen is respnsible if these third parties prcess persnal data in vilatin f the privacy principles (unless AreaTen can prve that it s nt respnsible fr the third party s actin that vilated the privacy principles). EU individuals have the right t access persnal data abut them, and t limit use and disclsure f their persnal data. AreaTen has cmmitted t respect thse rights. Because ur persnnel has limited ability t access persnal data ur custmers submit thrugh ur Services, if yu wish t request access t r t limit the use and/r disclsure f yur persnal data, please cntact us with the name f the AreaTen custmer thrugh which yu used ur Services. We will refer yur request t that custmer and will supprt them as needed in respnding t yur request.

8 Infrmatin that we cllect may frm time t time be stred, prcessed in r transferred between parties lcated in cuntries utside f Australia. These may include, but are nt limited t Australia, USA, India, Philippines. Any enquiries r cmplaints regarding ur data privacy practices r cmpliance may be directed t privacy@areaten.cm. We will respnd within 30 days and prvide apprpriate recurse at n cst t yu. Children The Services are nt directed t individuals under 18. If yu are under the age f 18, yu may nt use the Services r prvide any persnal infrmatin t us. AreaTen des nt knwingly cllect persnal infrmatin frm individuals under the age f 18. If yu are a parent f an individual under 18 and believe yur child has prvided persnal infrmatin t AreaTen, please cntact us at privacy@areaten.cm Miscellaneus We recmmend that yu review this privacy plicy peridically, as we may update it frm time t time. Yur use f ur websites, apps, and Services, as applicable, cnstitutes yur cnsent t the new privacy plicy t the fullest extent permitted by law. We recmmend that yu review this privacy plicy peridically, as we may update it frm time t time. We encurage yur use f ur websites, apps, and Services, as applicable, cnstitutes yur cnsent t the new privacy plicy t the fullest extent permitted by law. We are nt respnsible fr and d nt cntrl the privacy practices f any f ur custmers r any ther third party. We encurage yu t review the privacy practices f each third party. We welcme yur feedback n ur privacy plicy. Please send any cmments r questins t privacy@greechat.cm 15 May 2018