A to Z GUIDE L YOUR ALL-IN-ONE RESOURCE FOR ARENA POLICIES, PROCEDURES AND OTHER USEFUL INFORMATION M. hawks.com philipsarena.com

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1 to Z UI YOU -IN-ON OU O N OII, OU N O UU INOION

2 to Z UI I IN N OO N K UO VI Y IK /N OX OI IN OO ONIN VO/O NY XI NN I N IOK I I N I IN N O O ONU OO N V OU OUIN K K O IN N IIN ON O N OUN O O ON IK / NI O NI N NOVI KIN OU / -NY OIY YN YO IK OII I UIN IION IK OO OION & U UIY IIN N NIN OKIN OIY OI I UI N IK OIN IK XI VI OUNIN I

3 to Z UI I IN ans using wheelchairs, plus one companion, will be allowed to purchase our wheelchair accessible seats located in ows Y and U in various lower level sections and ow in the third level of hilips rena. o purchase these seats as a season ticket plan, the customer requiring the wheelchair must attend at least half of the games in the plan. If a wheelchair accessible location is needed for individual games, please contact your ervice xecutive directly in advance of the game to make arrangements. e have also made special accommodations for disabled eason icket olders who do not use wheelchairs. N lease keep us informed of any changes in addresses, phone numbers or contact names. o request a change please contact your ervice xecutive directly. OO lcoholic everages are strictly prohibited from entering into hilips rena. eer and alcohol will be sold at designated concession stands within the arena and will be served by vendors in the seating bowl area. Underage drinking will not be tolerated and offenders are subject to arrest. N K UO VI Visit the tlanta awks ales and ervice center, located on the ain oncourse across from ortal 9, if you have comments, questions, or concerns while you are at the game. On non-game days or before the beginning of the first period on game days, awks ervice xecutives may be reached at option 3 to address any ticket issues you may have. Y IK N teams, including the awks, do not handle public sale of tickets for road games. You may contact the host team directly for tickets. ost team contact information can be found by visiting N.com and navigating to the desired team link. /N ll persons entering the arena and their possessions are subject to a visual search and, if necessary, an electric wand scan. levated security concerns could prompt more search procedures. hose guests refusing to allow a search will be denied entry into the arena. OX OI he hilips rena ox Office is open onday-riday 9:30 a.m. to 5:00 p.m. On weekend game days, the ox Office will open at 12:00 p.m. and remain open until the completion of the third quarter. IN ll children two years of age and older are required to possess a ticket for entry into hilips rena. hildren under 24 months of age may enter without a ticket, provided they sit on the lap of their parent or guardian. OO ONIN or regular season tlanta awks and tlanta ream games, doors open 90 minutes before the start of the game. or family shows, including circus, ice shows and character shows, doors open 60 minutes before show time. or concerts, doors generally open 90 minutes before show time. VO/O ll elevators are accessible, and they can be found in the following locations: echwood levator located on the south end of the ain oncourse across from ortal 11, providing access to the ain oncourse, echwood ntrance, ox office and Upper evel oncourse. NN etter levators- located on the northeast side of the arena on the ain oncourse, across from ortal 7 by angtime ounge, and provides access to the ain concourse, hilips xperience, and Upper evel oncourse. levator- located at the north end of the ain oncourse, providing services to estaurant. or added convenience, guest escalators can be found in the following locations: hilips xperience scalator- located near the uest ales and ervice enter on the ain oncourse, providing transportation to hilips xperience and Upper evel oncourse. echwood scalator- located adjacent to the echwood ntrance, providing transportation to the echwood ntrance/ox Office and Upper evel oncourse. NY XI ll emergency exists are marked with an xit sign that is illuminated at all times. lease familiarize yourself with the exit near your seat. e are very interested in your safety as well as the safety of those around you. mergency exists may be found in the following locations: IN ONOU ll ain oncourse exits may be accessed to leave the building. U V ONOU Northwest tairwell xit- next to ortal 14 at doors 9/9 Northeast tairwell xit- between ortals 18 & 19 at doors 2/2 ast tairwell xit- across from ortals 21 & 22 at doors 3/3 outheast tairwell xit- inside ortal 27 at doors 6/6 outhwest tairwell xit- next to ortal 32 at doors 8

4 to Z UI NN lub walkway bridge located in NN parking deck awk alk/nn enter- located where the NN enter atrium meets hilips rena International oulevard- located at north end of awk alk - located at the southeast corner of the ain oncourse echwood- located on entennial Olympic ark rive I N IOK irearms and fireworks are not permitted within hilips rena, the surrounding area or parking lots. I I N I IN or guests in need of assistance, a irst id tation is located on the ain oncourse across from ortal 9. or immediate assistance, contact your usher or concierge.. N O O ONU he National asketball ssociation, tlanta awks, and hilips rena are committed to creating a safe, comfortable, and enjoyable sports and entertainment experience. N fans have the right to expect an environment where: layers respect and appreciate each and every fan. uests will be treated in consistent, professional, and courteous manner by all arena and team personnel. uests will enjoy the basketball experience free from disruptive behavior, including foul or abusive language or obscene gestures. uests will consume alcoholic beverages in a responsible manner. Intervention with an impaired, intoxicated or underage guest will be handled in a prompt and safe manner. uests will sit only in their ticketed seats and show their tickets when requested. uests who engage in fighting, throwing objects or attempting to enter the court will be immediately ejected from the game. uests will smoke in designated smoking areas only. here will not be any obscene messages on signs or clothing. uests will comply with requests from arena staff regarding arena operations and emergency response procedures uests will be responsible for their own good time by reporting inappropriate behavior. OO N V ood or beverages may not be brought into hilips rena. oncession stands located throughout the arena provide a diverse selection of food, alcoholic, and non-alcoholic beverages. OU OUIN roups of 20 or more can enjoy special prices and benefits, as well as a night of fun at an N game with the tlanta awks. ontact your ervice xecutive directly for additional information on group seating opportunities. K K ocated on the ain oncourse between ortals 5 & 6, awk alk provides an extensive array of some of the best food and beverage concessions available in a sports arena. ee the full list of hilips rena oncessions for descriptions of the food and beverage options available on the awk alk. O IN N IIN ON hildren or adults separated from their parents/guardians or parties are taken to hilips rena uest ales and ervice enter located across from ortal 9. O N OUN ll lost and found items that are discovered during the game will be taken to the hilips rena uest ales and ervice enter, located across from ortal 9. Once the event has concluded, items will be taken to the ecurity Office and held for 30 days. fter 30 days hilips rena donates the items to charity. uests may inquire about lost items by contacting hilips rena at (404) O O ON IK eason tickets that are lost, stolen, or destroyed may be replaced with new tickets. police report is required to reprint entire season ticket plans that are stolen and written documentation must be provided for season ticket plans deemed lost. lease treat your ticket like cash, and do not leave them unsecured in your office or home. lease contact your ervice xecutive directly to let us know how we can assist you. / NI ans are encouraged to use public transportation to awks games. he ast-est ail ine offers a stop at hilips rena, just one stop west of the ive oints station. ontact for schedule and route information at: (404) or O he tlanta awks are privileged to have two mascots: arry the awk and ky awk.

5 to Z UI NI N NOVI he latest in tlanta awks merchandise is available for sale at the eam ear tore, located across from the NN enter ntrance on the ain oncourse. dditional merchandise stands can be found across from ortals 2, 5, 12 and between ortals 24 and 25. he eam ear tore is open onday aturday from 10:00 a.m. 5:00 p.m. On event days, the store will be open until 3:30 p.m. You may enter the store through the entrance located on International rive across from the eorgia orld ongress enter. eason icket olders receive a discount at the eam ear tore by presenting a discount card. ull eason icket olders receive 20% off and alf eason icket olders receive 10% off regularly priced items. lease contact your ervice xecutive with any questions. KIN arking is available in the various lots around the arena including the NN ecks and entennial arage located on entennial Olympic ark rive across from the arena. NN ecks and entennial arage may be entered from pring treet. ccessible parking is available in both lots. eason icket olders are eligible to receive discounted parking for ull or alf eason lans. lease contact your ervice xecutive with any questions. OU / -NY OIY ans are not permitted to exit and re-enter hilips rena during a awks ame. No temporary passes will be issued. YN he tlanta awks accept merican xpress, iscover, asterard and Visa for season ticket payments. hecks made out to the tlanta awks are accepted. ayments may also be made online by visiting yawksccount.com. icket payments can be mailed to: tlanta awks eason icket epartment 101 arietta treet, N, uite 1900 tlanta, YO IK If the awks are in playoff contention, we will automatically invoice eason icket olders for a complete playoff plan. fter receiving payment for your playoff plan, we will send your playoff tickets to the mailing address of the eason icket older of ecord. If we have not received payment for the playoffs by the announced deadline, your playoff seats will be removed from your account. If you do not wish to purchase the playoff plan for your seats, you must wait until awks playoff tickets go on sale to the public in order to purchase the best available seating. OII I or the comfort and safety of all guests, the following items are not permitted to enter into the arena: ir horns lcoholic everages ackpacks/large bags/purses over size of 12 x 12 anners or signs that obstruct view of guests, obscure advertising or impede the operation of hilips rena, contain objectionable subject matter or are commercial in nature. ans, bottles or other beverage containers hains/spiked wrist or neck bands / spiked belts onfetti oolers lectronic noise-making devices ireworks lag poles Ice chests Illegal drugs or paraphernalia aser pens and pointers Outside food and drink epper spray and mace rojectiles illy string Video cameras or recording devices Vuvuzelas eapons (guns, knives, etc.) hile baby strollers are prohibited in the general seating area, if you enter hilips rena with a stroller, you may store it inside the hilips rena uest ales and ervice center located across from ortal 9. aby diaper bags containing diapers may also enter the arena when accompanied by a baby. UIN IION IK lease contact your ervice xecutive directly to order additional singlegame and/or season tickets. here are no service charges for eason icket olders to purchase individual game tickets through the awks office. eat locations are subject to availability. Orders for specific games are accepted until 1:00 p.m. on the day of the game. ll weekend requests must be placed by 1:00 p.m. riday. OO ll restrooms are accessible and most contain baby-changing stations. amily restrooms are located at ortals 13, 20, and 27. estrooms may be found in the following locations: omen ain oncourse en ain oncourse omen Upper evel oncourse en Upper evel oncourse

6 to Z UI OION & U o relocate or upgrade your season ticket seating location, the tlanta awks host a elect--eat event every year. eason icket olders are invited to view available seats in hilips rena, and choose whether or not they would like to move their seat location. If you cannot attend elect- -eat, but would like to consider relocation or upgraded seat location of your season tickets, please contact your ervice xecutive directly. UIY o instantly report any incidents that occur during any game or event, you may notify uest ervices and/or ecurity personnel by sending a text to (404) 996-1X (1898) from your mobile phone. IIN N NIN o ensure guest safety and enjoyment at all games, sitting or standing in the aisles or portals or in ramps and stairways, is not permitted. tanding on hilips rena seats is also prohibited. OKIN OIY In an effort to promote a healthy game environment, smoking is not allowed inside hilips rena. esignated accessible smoking areas are located outside the arena. lease ask the nearest usher or staff member for directions. OI I acebook.com/awks Instagram UI N et the awks help you with your next social or business gathering, birthday party, or any other special event that will make a long-lasting, exciting impression on your clients, prospects, employees, family or friends. ontact your ervice xecutive for more information. IK OIN tlanta awks eason icket olders can their tickets to friends, family, clients, or anyone else. Once the recipient receives his or her tickets by , the recipient can print his or her ticketast -generated tickets from any standard printer. (Note: Once a ticket has been forwarded, the original season ticket will no longer be valid.) hen you forward tickets, there may be per ticket charges for authentication and ticketast delivery. Visit yawksccount.com and select y awks ccount anager for information on how to forward tickets. IK ull eason icket olders (with the exception of shared accounts) may sell their tickets on tlanta awks icketxchange. If a ticket is sold, your account will be credited 90% of the ticket s osting rice. he osting rice is an amount that you will be able to set, subject to a minimum and maximum set by the team. You will receive a credit in your season ticket account that may be used towards season ticket renewals for next season or for the purchase of individual game tickets during the current season. or more information regarding ticket resale and how to resell your tickets on y tlanta awks ccount anager, please visit yawksccount.com. XI VI axi cab service will be permitted to drop-off guests at the entrance located on entennial Olympic ark rive. axi cabs can be found following a game at the ellhop tand at the Omni otel. OUNIN ater fountains may be found at the following locations: ain oncourse between ortals 1 & 2, 3 & 4, 11, 13 Upper evel oncourse between ortals 23 & 24, 28, 32 I he ill all windows are located at the main entrance to hilips rena on the entennial Olympic ark rive. valid form of picture identification and the credit card used to charge tickets is required to pick up tickets at ill all. he ill all windows open one hour prior to tipoff and close five minutes before the end of the third period.

7 to Z UI II N tairs to by Kia levator to by Kia by Kia tairs to by Kia levator to by Kia tairs to by Kia levator to by Kia eorgia s Own re eorgia s Own redit Union lub IIN.O K.O