Visitor Centre Assistants and Information Assistants

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1 Henry Moore (1967) photo: John Hedgecoe Visitor Centre Assistants and Information Assistants Full time and part time fixed term contracts from 28 March to 28 October 2018 Information for Candidates

2 1. Introduction The Henry Moore Foundation is a registered charity, established by one of the greatest sculptors of the twentieth century. At the Foundation, we would like as many people as possible to enjoy and appreciate sculpture and in particular the work of Britain s greatest sculptor, Henry Moore. We want to inspire and inform people of all ages and backgrounds, whether they have an interest in the arts, are studying sculpture or visiting with their family for a day out. We want to extend our reach to worldwide audiences through international touring of our collection; and to support the development of sculpture through our grants programme. 2. Henry Moore Studios & Gardens, Perry Green Perry Green is the small hamlet in rural East Hertfordshire where Henry Moore made his home. Moore lived in Hoglands with his family for nearly half a century and created his extraordinary sculptures, prints and drawings in the various studios within the grounds. In 1977 Perry Green became the headquarters of the Henry Moore Foundation. The sculpture gardens at Henry Moore Studios & Gardens Visitors to Henry Moore Studios & Gardens can experience Moore s home and studios and enjoy his monumental bronze sculptures sited in the natural environment as he preferred. From natural meadows and woodland to formal gardens, the landscape offers a beautiful setting in which visitors can enjoy Moore s work. There are 72 acres of beautiful countryside estate, encompassing five of Moore s former studios and the sixteenth century Aisled Barn which houses Moore s exceptional tapestries. In the heart of the estate, the Sheep Field Barn, a contemporary gallery, houses an annual exhibition of Moore s work. In 2018 the Foundation will present Out of the Block: Henry Moore Carvings. Carving was central to Henry Moore s practice throughout his career. This exhibition explores how for, nearly seven decades, Moore continually returned to direct carving to make some of his most imaginative and inspired work. Featuring over 30 sculptures dating from the 1920s through to the 1980s and a fascinating display of archive material, Out of the Block: Henry Moore Carvings is the first in a new series of thematic displays showcasing the riches of our collection. 2

3 ma 3. Job Opportunities VISITOR CENTRE ASSISTANT (see section 4 for job details) INFORMATION ASSISTANT/INVIGILATOR (see section 5 for job details) We invite you to apply to join the staff team at Henry Moore Studios & Gardens, Perry Green for the 2018 visitor season. This season marks the opening of our new exhibition Out of the Block: Henry Moore Carvings. Training will be given in all areas. Fixed term full time & part time job opportunities available from 28 March to 28 October or 5 May to 2 September Weekend only and July/August student holiday roles available. Up to 16,835 p.a. pro rata; full time roles 9.25 per hr; part time roles 8.78 per hr (includes holiday pay based on 28 days leave pro rata) Working on bank holidays paid at time and a half Employer s pension contribution of 2% paid to eligible job-holders Application deadline: 9am Monday 19 February. Interviews: Monday 26 & Tuesday 27 February. 4.1 VISITOR CENTRE ASSISTANT (Fixed term full time or part time positions) The Visitor Centre Assistant is part of the front of house team that welcomes visitors to Henry Moore Studios & Gardens, handling admissions and shop sales. The team provides an efficient customer service and does its utmost to make the experience of visiting our location as enjoyable as possible. Previous experience in a cultural or retail environment is desirable, but a warm personality coupled with an enjoyment of working with the public and willingness to help others is more important. We are looking to recruit: one full time Visitor Centre Assistant to work Wednesday to Sunday from 28 March to 28 October 2018, who will deputise for the Duty Manager (job share applicants would be considered for this role where both post-holders share weekend shifts). Hours: Wed/Thurs/Friday ; Saturday/Sunday/bank holidays Salary: 17,075 pro rata for 35.5 hr week or 9.25 per hr ( /hr paid holiday) includes paid breaks; plus time and a half for bank holidays. various part time Visitor Centre Assistant positions (2, 3, 4 or 5 days per week) are available throughout the season, largely in the period from 5 May to 2 September Hours: within the schedule Wednesday to Sunday and bank holidays , where all staff will be expected to work some weekend shifts. Pay: 8.78 per hr ( p/hr paid holiday) including paid breaks; plus time and a half for bank holidays. All successful candidates will be asked to attend two paid days training on Wednesday 28 and Thursday 29 March. The visitor seasons opens on Good Friday 30 March

4 N.B Please state clearly in your application the days of the week for which you are applying to work, including weekends and bank holidays, and dates when you are available from/to and any pre-booked holidays. 4.2 Visitor Centre Assistant: Job Description Welcome all visitors to Henry Moore Studios & Gardens, including schools, groups and personal tours, and ensure that the visitor centre is attended at all times Process admission tickets, including Gift Aid; and encourage take up of Friends membership Liaise with volunteer guides, booking tours as required Operate electronic till system Monitor shop stock levels, notify manager of any shortages and report product feedback to manager Assist visitors with disabilities and special needs and oversee loan of mobility scooters and wheelchair End of day clean shop floor and restock merchandise Check toilets and clean as necessary; check bins in public areas and empty as required Provide cover for reception lunch breaks as required Assist with car parking and invigilation in the studios and gallery as required Any other duties that may reasonably be required, including filing and administrative tasks during quieter periods. Additionally the full time, full season Visitor Centre Assistant will deputise for the Duty Manager and undertake the following tasks: Act as duty manager and cash up when the Visitor Services & Retail Supervisor or designated Duty Manager is absent or attending to special events Oversee sign-in process for Information Assistants/Invigilators and daily issuing of keys in the absence of the duty manager. 4.3 Visitor Centre Assistant: Person Specification Excellent customer service Retail experience and sales orientated Ability to operate electronic tills or willingness to learn Confident in face to face and telephone communications Punctual Numerate Ability to work under pressure Multi-tasker Smart appearance (jeans, shorts and trainers are not acceptable) Willingness to take on extra tasks as required Experience of working in a heritage or cultural organisation desirable 4.4 Visitor Centre Assistant: Line Management Visitor Services Assistants report to the Visitor Services & Retail Supervisor or Events Coordinator, who are the regular Duty Managers. The Visitor Services team is part of the Enterprise Department. 4

5 5.1 INFORMATION ASSISTANT / INVIGILATOR (Fixed term full time or part time weekend positions) The Information Assistant is part of the invigilation team responsible for the protection of the collections on display in the gallery, studios, gardens and Hoglands house. Post-holders are encouraged to engage with visitors, responding to their questions relating to the life and work of Henry Moore and the exhibition Out of the Block: Henry Moore Carvings. When working in Hoglands, invigilators will give guided tours. Appropriate information and training will be given. Invigilators are required to do their utmost to make the experience of visiting our location as enjoyable as possible. Previous experience in a cultural environment is desirable, but a warm personality coupled with an enjoyment of working with the public and willingness to help others is more important. We are looking to recruit a number of weekend and full time Information Assistants (Wednesday to Sunday) but will consider making up the roles with part time working. Positions are offered during the period from 28 March to 28 October The fixed term employment for these roles is 28 March to 28 October 2018 inclusive. Working days and hours will be within the following schedule: In studios, gallery and sculpture grounds: Wednesdays to Sundays In Hoglands house: Wednesdays to Sundays All members of the invigilation team will be expected to work some weekend shifts Salary: full time Information Assistants working a 32.5 hour week across all areas (Studios, Gallery, Hoglands and sculpture grounds) 5 days a week from Wednesday to Sunday will be paid a salary of 15,633 pro rata or 9.25 per hr ( /hr paid holiday) includes paid breaks; plus time and a half for bank holidays Pay: part time Information Assistants will be paid 8.78 per hr ( p/hr paid holiday) including paid breaks; plus time and a half for bank holidays. All successful candidates will be asked to attend two paid days training on Wednesday 28 and Thursday 29 March. The visitor seasons opens on Good Friday 30 March Please state clearly in your application the days of the week for which you are applying to work, including bank holiday weekends, and dates/times when you are available from/to and any pre-booked holidays. 5.2 Information Assistant: Job Description Ensure the studios and gallery are open to the public promptly at 11am (Hoglands house at 11.30am) and ready to welcome visitors Ensure that the relevant key and a radio are collected for each space at the beginning and returned at the end of each shift as appropriate Ensure the space is opened up, fire doors unlocked and that the surrounding grounds are presentable and free of litter/hazards Be attentive to all visitors as they enter and while in the studio/gallery/house Provide visitors with information about the studio/gallery/house, their contents and Henry Moore; in Hoglands, guide visitors around the house in groups of up to 8 people Ensure assigned studio/gallery/house/gardens are staffed at all times; and always lock an unattended space Ensure the security of the buildings and contents/works of art whilst open to the public 5

6 Ensure that visitors follow the code of conduct Season Staff Handbook and refrain from: (i) touching or photographing indoor works; (ii) climbing or sitting on outdoor works; (iii) eating or drinking in the studios/gallery/house; (iv) picnicking on the sculpture lawns Check paid admissions on entry to studios/gallery/house Record and report any damages or incidents to the Visitor Services & Retail Supervisor/Duty Manager in accordance with procedures in the Season Staff Handbook Assist disabled visitors with access as required Check visitor toilets on the estate and clean or close as necessary; check bins in public areas and empty as required Assist with duties in the visitor centre and car parking as required Any other duties that may reasonably be required. Additionally full time Information Assistants may be asked to undertake a co-ordination role within the invigilation team, such as coordinating breaks or other administrative duties (as itemised in specific contracts of employment) 5.3 Information Assistant: Person Specification Active interest in the arts Excellent customer service Observant Strong communicator, particularly in face to face situations Multi-tasker Punctual Smart appearance (jeans, shorts and trainers are not acceptable an HMF top will be provided to wear when on duty) Willingness to take on extra tasks as required Experience of working in a heritage or cultural organisation desirable. 5.4 Information Assistant: Line Management The Information Assistant reports to the Visitor Services & Retail Supervisor or Events Coordinator, the regular Duty Managers. The Visitor Services team is part of the Enterprise Department. 6. Basic Terms and Conditions This is a fixed term full time or fixed term part time position. The selected candidate(s) will be required to provide a passport and proof of address or other evidence, such as a work permit/visa, to show that s/he is eligible to work in the UK; The selected candidate(s) will be required to undertake a DBS (Disclosure and Barring Service) check formerly known as a CRB (Criminal Record Bureau) check before employment is confirmed at the end of the probationary period; employment will not be unreasonably withheld, but if the DBS check discloses any findings that are relevant to the employment and which were not declared on the job application form or at the time of an offer of employment, then this may result in the withdrawal of an offer of employment or dismissal; 6

7 Hours will be worked as stated in the contract of employment and as determined by job role from Wednesday to Sunday, plus bank holidays. Pay will be calculated on the basis of hours worked per employee at either 9.25 per hour ( % paid holiday/ 1.00) for 5 day week contracts or 8.77 per hour ( 7.83 per hour % holiday pay/94p) for part time contracts. Holiday pay is calculated and paid per hour on the basis of 28 days pro rata (20 ordinary leave days and 8 bank holidays per year); therefore any requested days off will be unpaid. Reasonable breaks taken within working hours will be paid. Bank holidays are paid at time and a half. Discounts of 10% in the visitor centre café and Hoops Inn and 20% in the visitor centre shop, plus an allocation of free admission tickets for family and friends. New employees who are eligible and qualify to be auto-enrolled into a pension scheme will be joined after the first three months in post. The Employee will contribute 3% and the Employer will contribute 2% in to the NEST pension scheme. All employees are advised to make contributions into a pension scheme. You may opt out if you chose to do so. Further details will be given to appointed candidates. Probationary period of 1 month. Notice period of one week or 3 days during the probationary period. The place of work is the Henry Moore Foundation, Henry Moore Studios & Gardens, Perry Green, Much Hadham, Hertfordshire, SG10 6EE. 7. Practicalities of Working at Perry Green Henry Moore Studios & Gardens is set in a beautiful rural location but this means that it is necessary to have your own transport to get to work. The local bus service is extremely infrequent and the nearest bus stop is 1.5 miles away. There are no shops in Perry Green so employees usually bring their own lunch to work. 8. Application Process If you are interested in any of these positions and, having read the job specification, you have the skills and aptitude to meet the requirements of the roles, we would be delighted to receive an application from you. A recruitment pack and application form are available at: When completing the application form, please address the requirements of the person specification and don t forget to tell us which is your preferred job role and availability for work. Thank you. Please return your completed form to Terry Millson at terry.millson@henry-moore.org by 9am on Monday 19 February Interviews will take place for shortlisted candidates in Perry Green on Monday 26 or Tuesday 27 February Full season contracts will start from 28 March Training will take place on Wednesday 28 & Thursday 29 March. We receive a large number of applications for vacancies at the Henry Moore Foundation and we are sorry that if we have not been in touch with you by 16 March then your application has not been taken forward on this occasion and we thank you for your interest in the Foundation. The HR Team, Henry Moore Foundation 7