the student staff recruitment pack 2017

Transcription

1 the student staff recruitment pack 2017 part of lead change

2 hello! We re delighted that you re considering working with us at UEA Students Union - uea(su). We employ over 500 students to work for us in a variety of roles. Our staff are dedicated to delivering the best services to our customers and we all work as a team to constantly improve. We provide great training and we believe in developing people to give them the best possible working experience as well as providing essential skills for their future career; whatever that may be! In this guide you will: - Learn a little about the organisation Understand the core qualities we re looking for from our teams Find job descriptions for our roles Understand the recruitment process We are a progressive employer and are always looking to encourage diversity within our organisation to reflect the diversity of the student population at UEA. We positively encourage applications from all students irrespective of their mode of study, gender, age, home country, ethnic background, sexuality, religious beliefs or disability. All candidates will be treated equally and all appointments will be made on merit. It s important to remember that the union operates equal opportunities and safe space policies and you will be expected to uphold these at all times. This means that every UEA student holds the right to feel free from risk of discrimination and prejudice. Everybody has the responsibility to create an environment that is accessible to all; sexist, racist, transphobic, ableist or homophobic behaviors will not be tolerated. The union also operates a zero tolerance to sexual harassment policy; behaviors such as unwelcome sexual comments, sexual gestures, wolf whistling or unwanted touching will not be tolerated. We are working hard to remove sexual harassment from our campus; as an employee of the union you are obligated to inform your line manager, team leader, supervisor or a student officer if you witness or are told about an instance of sexual harassment every time. Best of luck in your application. Warm Regards, India Edwards Welfare, Community & Diversity Officer 2017/18 2

3 about What we are: We re the heart of student life at UEA We re right in the middle of campus We re full of life, energy, passion and emotion We love UEA (it s wonderful), but we want UEA to be better We re an autonomous, integral part of UEA University = Head. Union = Heart University = Traditional. Union = Radical University = Formal. Union = Informal Our Purpose: The Big Idea That Shapes Us We re about students transforming We are students learning and developing through opportunities to do things We are a Union, run by students, and we change every year as students change We are students changing our course, our community and our world What we are We re a charity - any money we make is spent on students We re a mutual co-operative - we re run by students for students We re an independent part of the university - always on students side what we do Advocacy: we ve got your back We represent and campaign to give students power over their education We help students to help other students We sort (and prevent) students problems with help, advice and support Opportunities: beyond your degree The best range of student sports and societies in the UK, no argument Opportunities to learn skills, make friends and become more employable Student employment that s fun, well paid and transformative Enterprise: we own this Student bars, cafes and lounges - where everybody knows your name Housing for students - the most student focussed in Norwich A student run shop - things you want, prices you need and we are Live! Safe, great value nights out with friends for life The best, most diverse SU live music programme in the UK Supported student run events where you and your mates shine 3

4 10 student core qualities The following are the core qualities that uea su requires from all student colleagues regardless of department or role within the organisation: 1. Commitment 2. Enthusiasm 3. Ability to learn 4. Team-worker 5. Initiative 6. Communication Skills 7. Time Management Skills 8. Hardworking 9. Loyalty 10. Providing exceptional customer service at all times Rate of pay for all positions is 8.45 per hour plus 12.07% per hour holiday pay, paid at the end of each term. why work for the SU? Many students seek part-time employment to supplement their living costs whilst at UEA, and equally, many students prefer the convenience of a job based on campus. However, these should not be the only reasons for applying for a job at the union. The union is seeking students who are enthusiastic, can offer a real commitment to their job and the union, can deliver an excellent standard of customer service, and who are willing to develop within the role. In return, student staff gain skills through training, great work experience to put on their CV, a chance to meet new people and the opportunity to contribute to their students union as part of the student leadership programme. what opportunities are suitable for me? Please read through and study the job descriptions describing the various areas of work and duties. You must then decide which jobs most interest you and why. You need to think carefully about the skills and/or abilities you possess. Are they suited to the role as specified in the job description, and would you be able to further develop these skills in your preferred area of work? uea su does offer flexibility to student staff, but we also expect this in return. Virtually every role we offer requires late night, evening and weekend work as well as work during the day. 4

5 advocacy assistant Responsible to: Head of Education and Engagement Purpose of Post: To provide support for Student Officer Committee-related campaigns, projects and activities. The role will involve providing communications, research, operational and administrative support to the student officers and Advocacy department SPECIFIC DUTIES & RESPONSIBILITIES 1. Work with the teams that make up the Advocacy Department 2. Work with four other Research, Campaigns and Democracy Assistants to be part of a flexible and interchangeable team 3. Show an interest in Union policies, local and/or national campaigns, social research and/or event management 4. Work with Student Officers and career staff to produce event plans, reports, briefings, presentations, research and other written material as required 5. Create written copy on behalf of the Student Officers in relation to prioritised projects and policies 6. Liaise with other uea(su) staff and departments where cross-su coordination is required for projects, campaigns or events 7. Any other task as directed commensurate with the grade 5

6 welcome desk administration assistants Responsible to: Operations Coordinator, Head of Operations Purpose of Post: To greet members and visitors, provide excellent customer service and administration support to the Welcome team SPECIFIC DUTIES & RESPONSIBILITIES 1. To provide the principle point of meet and greet at Reception 2. To answer general enquiries by phone, in person or via 3. To operate booking systems for rooms, stall, and other activities in Union House, processing payments as necessary 4. To sign post enquiries to our website 5. Sign in contracted workers into Union House, issuing permits where needed 6. To record and monitor lost property 7. Photocopying, ensuring a supply of forms for the reception and activities hub 8. To provide administration support to the Operations department including but not limited to data processing, data recording and filing 9. Issues keys as necessary 10. Receive post, parcel, laundry and other deliveries as necessary 11. To ensure LCR and bookable spaces are locked and unlocked as necessary 12. Any other task as directed commensurate with the grade 6

7 shop assistant Responsible to: Shop Manager, Assistant Shop Manager, Supervisors, Team Leaders Purpose of Post: To provide excellent customer service within our retail outlet. SPECIFIC DUTIES & RESPONSIBILITIES 1. To offer excellent customer service to our customers 2. Display and replace goods for sale within the shop rotating stock as necessary 3. Operate the till ensuring accurate transactions and maintaining daily records using the EPOS system. 4. As directed, undertake checks of cash and stock in accordance with the appropriate procedures. 5. Maintain the sales area, stock room and store rooms in a clean and tidy condition. 6. Carry out all transactions in accordance with the organisation s administrative, cash handling and credit control systems and standards. 7. Be responsible for own safety and ensure that their actions do not compromise the safety of other employees and customers. 8. To receive goods inwards, recording and processing in accordance with existing shop policies and procedures 9. To work within health and safety policies and procedures 10. To have a knowledge of the union, our values and campaigns. 11. Maintain and adhere to the standards for service as set by the Shop Manager in the Shop Standards 12. To attend meetings with the department manager as and when required 13. To attend training sessions and meetings as required 14. Undertake shifts in antisocial hours (such as on the Night Hatch) 15. To undertake any other reasonable duties as requested 7

8 coffee (unio) assistant Responsible to: UNIO Supervisor, Coffee Shop Manager, Team Leaders Purpose of Post: To provide excellent customer service within our Unio outlet. SPECIFIC DUTIES & RESPONSIBILITIES 1. To offer excellent customer service to our customers 2. Display and replace goods for sale within Unio rotating stock as necessary 3. To make beverages to the required standards 4. Operate the till ensuring accurate transactions and maintaining daily records using the EPOS system. 5. As directed, undertake checks of cash and stock in accordance with the appropriate procedures. 6. Maintain the sales area, stock room and store rooms in a clean and tidy condition. 7. Carry out all transactions in accordance with the organisation s administrative, cash handling and credit control systems and standards. 8. Be responsible for own safety and ensure that their actions do not compromise the safety of other employees and customers. 9. To receive goods inwards, recording and processing in accordance with existing Union policies and procedures 10. To work within health and safety policies and procedures 11. Carrying and lifting of heavy boxes 12. Maintain the standards for the service as set by the Retail Services Manager 13. To attend meetings with the department manager as and when required 14. To attend training sessions and colleagues meetings as required 15. To undertake any other reasonable duties in other retail and catering areas as requested 8

9 waterfront venues staff Responsible to: Team Leaders, Venue Supervisors, Venue Managers Purpose of Post: To work within the Venues team in a range of roles. At the Waterfront we are potentially operational from to Sunday Thursday, and Friday and Saturday, in which our shift work patterns vary dramatically. All staff would be expected to work their share of late, early, busy and quiet shifts. Certain staff roles will then be developed and training will be provided in specialist aspects for some staff to become experienced/experts in specific areas, including cloakroom and box office. SPECIFIC DUTIES & RESPONSIBILITIES 1. Attend all mandatory training and any other training your manager feels necessary. 2. To work well within a team, as well as on your own initiative, and report any issues to team leaders or venue supervisors 3. To have a knowledge of the SU, our values and campaigns. 4. Work unsociable hours and late. You may only work a maximum of 15 hours a week in term time. 5. Work well in pressured situations, with high volumes of customers. 6. To monitor any issues relating to UK licensing laws including ID checks, dealing with drunk customers and assisting customers with complaints in line with SU procedures. 7. To serve at the bar/cloakroom/box office/backstage in a polite, efficient and safe manner, upholding the best standards in customer care. 8. Operate the till system and handle cash responsibly in line with due procedures. 9. Ensure the venue is presentable at all times by cleaning and moving/organising furniture. 10. Ensure work area and bar are kept safe and clean at all times, adhering to protocols and checklists. 11. Clean up spills and accidents during events. 12. Restock fridges and move and organise stock, involving lifting cases. 13. Promote events and products to customers. 14. To prepare food safely and efficiently. 15. To adhere to and report any issues related to health and safety relating to yourself, your colleagues and your customers. 16. Undertake any reasonable task as requested by your line manager. 9

10 uea students union is a registered charity in the UK, no: company no: Student Union Services (East Anglia) Ltd company no: if you require this information in another format contact union.info@uea.ac.uk