UK Volunteering & Community Partnerships Manager. 28,966-32,182 per annum (plus London weighting if applicable)

Transcription

1 Job description Job title: Salary: Grade: UK Volunteering & Community Partnerships Manager 28,966-32,182 per annum (plus London weighting if applicable) E2 Hours per week: 35 Location: Accountable to: Accountable for: London or Bromsgrove Head of Volunteering and Community Partnerships Volunteer Development, Involvement Advisor - England Our Vision We want a world where there are fewer strokes and all those touched by stroke get the help they need. Introduction The Stroke Association is the leading UK stroke charity. We have been leading the fight against stroke for over 20 years. We influence and campaign to improve stroke care and support people to make the best possible recovery. We fund world-class research to develop new treatments and ways to prevent the devastation of stroke. Breakthroughs in treatment have halved the number of people dying from stroke in the UK but it is still the second biggest killer in the world. That is why we are involved in projects across the globe. Stroke is one of the greatest health challenges of our time with approximately one stroke happening every three and a half minutes in the UK. One in four strokes is fatal within the first year and it is the most common cause of complex adult disability. Over a third of the UK s 1.2 million stroke survivors are left dependent on others for everyday activities. The incidence of stroke is rising significantly among people of working age, and also affects more than 400 children each year. To realise a world where there are fewer strokes and all those touched by stroke get the help they need, we work with integrity, demonstrating our values as one 1

2 combined passionate, innovative, respectful and professional team within the Stroke Association. Together we can conquer stroke. Directorate Our Marketing and External Affairs Directorate plays a vital role in delivering our strategy. We provide strategic leadership for engagement and stewardship of key audiences through an integrated, results orientated approach. Working alongside Fundraising and Services we deliver leadership and expertise in marketing, public affairs, PR, event management, multimedia design, digital, volunteer engagement and community development to deliver our vision. Join us and help to achieve a world free of stroke. Purpose of role To implement key elements of the Volunteering and Community Partnerships strategy. To provide leadership in developing volunteering and supporting volunteer managers across the organisation. Focussing on volunteers working within our Services and support functions, this role will work in partnership with the Stroke Clubs and Community Partnerships Manager to: Support the ongoing growth in understanding our stroke community and volunteer audiences, helping to use the information in meaningful ways to improve the volunteer experience; Influence and support cultural change, inspiring enthusiasm and positivity around volunteering; Support and manage the development of a range of new volunteer roles and opportunities; Ensure that our volunteer managers are able to engage volunteers successfully and be confident and capable in their role; Manage and improve our recruitment and stewardship programmes; and Support ongoing work in understanding impact and improving quality. Key tasks of role 1. To implement the relevant elements of the Volunteering and Community Partnerships strategy, as outlined in the team work plans, including work on user involvment. 2. To manage the continued development of a robust training framework for volunteers, working closely with colleagues to ensure our training offering is cohesive, comprehensive and easy to access. 3. To work with colleagues to identify opportunities for working with volunteers, developing roles, and ensuring that new volunteer managers are appropriately trained and supported. 2

3 4. To support the development of improved data, insight and benchmarking in relation to volunteering, and to proactively engage with plans for using this information to influence behaviour and support colleagues. 5. To support the development of impact measures and ensure that data and information is available to populate these measures. 6. To ensure that our volunteering policies and procedures are up to date, reviewed as necessary and implemented across the organisation. 7. To ensure our database is fit for purpose with regard to volunteer data, taking responsibility for checking data quality, and working with colleagues across the organisation to ensure that data quality is high. 8. To keep abreast of developments across the sector with regard to volunteering, ensuring that the Stroke Association implements best practice and is in line with or better than sector norms, as appropriate. 9. To keep abreast of legislative and other changes as they pertain to volunteering and ensure that we are compliant. Other tasks and requirements 1. To undertake any other duties commensurate with the purpose and remit of the post. 2. To encourage people to support the Stroke Association. 3. To embrace our corporate values, mission and vision in everything we do. 4. To be willing to travel during the course of your duties with possible overnight stays away from home. 5. To follow the Stroke Association s Health and Safety policy and procedure to ensure that we work in a safe environment. 3

4 Person specification Education Good level of education to A-level or beyond Willingness to undertake training and continuing professional development Hold a qualification in Volunteer Management / Experience Demonstrable experience and knowledge of working with volunteers Experience of working with and supporting volunteer managers Experience and understanding of collecting and using data, audience insight and benchmarking information Experience of converting data and knowledge into strategy and practices designed to increase the volunteer/customer base and improve the volunteer/customer experience. Experience of understanding training needs, and developing and delivering training, ideally in a volunteering context Experience and understanding of dealing with the DBS process, ISA process, or any other relevant police check system Experience and understanding of dealing with POVA/POCA referrals Experience of using databases to record and monitor information Experience of working with diverse, geographically spread teams and supporters Abilities and competencies Ability to proficiently use a range of IT products Ability to absorb information, facts and working practices quickly and effectively Ability to cope with working under pressure and to strict deadlines 4

5 Ability to measure, understand and communicate data and information around impact and quality Excellent organisational skills and ability to prioritise workload Ability to work collaboratively as a team with colleagues within the Association as a whole Ability to work without direct supervision and use initiative Ability to form and maintain good working relationships with a wide variety of people at all levels Ability to interpret and apply government policy and procedure relating to DBS, ISA, POVA, POCA and volunteer issues and disseminate across a UK wide organisation Ability to adopt a considered and empathic approach to professional casework. Other requirements Ability to demonstrate an understanding and commitment to our corporate values To be committed to the principles of equal opportunities and diversity To have an understanding of Stroke This information will be used as part of the shortlisting process. 5