A COMPREHENSIVE SERVICES SUITE FOR VESTA NEXT GENERATION SYSTEMS

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1 A COMPREHENSIVE SERVICES SUITE FOR VESTA NEXT GENERATION SYSTEMS Project Management Network Engineering Field Engineering Provisioning Training Network & Security Operations Center

2 ENSURE INTEGRITY FROM THE START AND FOR THE LONG TERM WITH THESE VITAL SERVICES At Motorola Solutions, we help people be their best in the moments that matter. Our goal is to ensure you have everything you need when using our Next Generation (NG9-1-1) systems. And, we stand ready to provide it at implementation and beyond with our VESTA Services solution. Using one or any combination of our service components puts the integrity of your emergency communications in good hands, as well as in good company - with the thousands of Public Safety entities that rely on us.

3 GET STARTED ON THE RIGHT FOOT WITH VESTA SERVICES FOR IMPLEMENTATION PROJECT MANAGEMENT The move to NG9-1-1 and its open-standards IP infrastructure adds to the complexity of new system implementations. Yet, through Motorola Solutions Project Management offerings, you eliminate the guesswork using our highly organized, dedicated team. Let us assign an experienced project manager as your primary point of contact to manage the details and understand PSAP requirements, as well as those for NG Two options are available to best meet your needs. These are: LEAD PROJECT MANAGEMENT - Trust one of our expert project managers to lead all aspects of your project s management, from configuration to cutover. SUPPORT PROJECT MANAGEMENT - Look to us to provide remote or on-site support to your project manager, acting as the go-to for all Motorola Solutions responsibilities. NETWORK ENGINEERING The methods citizens use to request assistance continue to evolve, adding to the complexity, size and type of traffic call takers must handle. These changes require new ways to design and manage NG9-1-1 networks. To help ensure these networks can handle the critical job at hand, Motorola Solutions provides Network Engineering solutions to include: NETWORK DESIGN - Get expert help with the custom design of your LAN/WAN network infrastructure, including: Traditional network planning Technology research Site and equipment selection NETWORK ENGINEERING - Request our assistance to troubleshoot network issues and QoS test failures for faster resolution. As the voice for your implementation, our project management expertise will provide guidance in the planning of a successful installation, cutover and, ultimately, use of the VESTA NG9-1-1 solutions.

4 FIELD ENGINEERING Once your plans for the VESTA solution are finalized with your Motorola Solutions sales engineer, it s time to put them in place. Who better to do that than the highly-qualified personnel of Motorola Solutions? Again, we offer options to address your unique needs: EXPRESS FIELD ENGINEERING Remote configuration and testing of VESTA products On-site cut support On-site post-cut support 27% cost savings over Standard option STANDARD FIELD ENGINEERING On-site configuration of VESTA products On-site testing On-site cut support On-site post-cut support No matter which you select, your field engineer will implement your plans for NG9-1-1, network requirements and the security necessary at all levels, with the greatest expertise. We will stay in close contact while configuring and testing the system. And, you can expect to receive support during the system cutover, as well as any immediate post-cut support, from the same individual. Further, consultative services for third-party installations include remote auditing to validate efforts or troubleshoot issues. It s all to ensure a start on the right foot. PROVISIONING In the mission-critical Public Safety environment, identifying issues before systems go live is crucial to success and why we offer Quality of Service (QoS) Network Verification. This testing: Ensures proper allocation of bandwidth on a VoIP network Gives priority to real-time traffic Confirms voice call quality will be maintained during peak busy hours In addition to QoS Verification, keeping the VESTA system s software up to date is necessary to optimize its functionality and performance. Should you need to allocate time and resources to other tasks, Motorola Solutions stands ready to keep the software current. QoS VERIFICATION Saves time and money through remote testing Provides peace of mind by identifying network issues before they happen TRAINING Our knowledgeable product specialists welcome the opportunity to deliver Technical, Administrator, End User or Train-the-Trainer instruction and give your team the knowledge they need to be successful. We offer comprehensive, yet flexible courses that provide a well-founded understanding of VESTA NG9-1-1 solutions, empowering any individual to use these systems as intended and to their fullest potential. Our highly-rated educational offerings are tailored to ensure channel partners and PSAPs alike can participate based on their schedules and needs. These flexible options are available: IN OUR TRAINING CENTERS - State-of-the-art facilities in Temecula, CA and Brentwood, TN offer conducive environments to learn technical aspects of the VESTA products. AT YOUR SITE - Solution experts travel to your site to deliver the exact end user training your personnel need. We can also bring our technical training to you using our mobile unit. ON YOUR COMPUTER - Online courses let students learn at their own pace and at their convenience from the comfort of their own desks.

5 MAINTAIN CONTINUITY THROUGH OUR NETWORK & SECURITY OPERATIONS CENTER Once the VESTA solution is up and running, our support doesn t end there. Let us provide the following services from our integrated Network & Security Operations Center (NSOC), dedicated to Public Safety 7/24/365, to ensure continuity of operations and maximum system performance. SERVICE DESK Report an incident by contacting Motorola Solutions by phone or . Get expert assistance from one of our skilled technicians. Rest assured, we ll manage your incident from inception to resolution via secure, remote access to your site. NETWORK MONITORING & MANAGED SERVICES Minimize risk and save time and resources related to network connectivity issues, ongoing cyber threats and other concerns. Count on our skilled network team to provide: Advanced network monitoring Hardware and application monitoring Virus protection, patch management and disaster recovery TECHNICAL SUPPORT Let our expert Technical Support team address complex issues escalated by the Service Desk. Have peace of mind knowing they are on standby to assist you day and night for issues threatening call takers abilities to provide the highest levels of emergency communications.

6 Learn why so many trust the Motorola Solutions team and our VESTA Services solution to protect their technology investment and, more importantly, keep citizens safe. We welcome the opportunity to do the same for you. Experience the VESTA difference. Call VESTA HIGHLIGHTS Our comprehensive, state-of-the-art VESTA portfolio encompasses Next Generation and Emergency Notification and supports public and private operations globally. VESTA solutions are deployed in more than two-thirds of the most populous U.S. cities. This gives our team unmatched industry experience in deploying and servicing systems of any size. Over 60% of all calls in the U.S. are received by VESTA call handling solutions. More than 100,000 call takers interact with our equipment every day to protect over 200 million people 24/7. Use of our VESTA Emergency Notification solutions spans over 20 countries and over 20 industries. They help our corporate users ensure operational resiliency and human continuity, as well as to share non-critical information daily. Nearly 150 VESTA call handling systems are in service at Federal and Military installations worldwide, and our VESTA Communicator solution is the emergency notification solution of choice for many Federal Civil agencies. In fact, VESTA supports the communications needs of the Department of Defense and other Federal agencies in 12 countries. For more information, please visit us on the web at: Motorola Solutions, Inc. 500 West Monroe Street, Chicago, Il U.S.A. motorolasolutions.com MOTOROLA, MOTO, MOTOROLA SOLUTIONS and the Stylized M Logo are trademarks or registered trademarks of Motorola Trademark Holdings, LLC and are used under license. All other trademarks are the property of their respective owners Motorola Solutions, Inc. All rights reserved Vesta Solutions, Inc. is a wholly owned subsidiary of Motorola Solutions, Inc. VESTA is a registered trademark of Vesta Solutions, Inc PE