SKIDATA.Care Pack The modular service contract! Expert Services

Transcription

1 SKIDATA Pack The modular service contract! Expert Services

2 SKIDATA Pack Module overview* The uninterrupted operation of your SKIDATA systems is essential for your business success. With the modular SKIDATA Pack you get the optimal service specific to your needs. Together, we will find the best balance between costs and benefits. You take care of your core business; SKIDATA will take care of the smooth operation of your system. Benefits with a SKIDATA Pack: Troubleshooting Prioritization Hotline Connect Upgrade Maintenance Protect Spare Parts One single agreement for operational services A plannable fee for operational services Exactly defined scope of service: clarity about included services Maximized system availability due to preventive measures Options: select only needed services Get added-value services, like Anti-Virus as service Reactive Preventive Components * Availability of modules and services depends on local service organizations.

3 Hotline We are within reach whenever you need us! Prioritization Higher priority for your support cases! Troubleshooting Take precautions with a predefined support contingent! Connect Connect your access system to SKIDATA experts! Want guaranteed availability of the SKIDATA support team? Just say when. You choose the timeframe, even if it is outside of normal office hours, and we will make ourselves available according to your requirements. The proper operation of your system is mission critical for your business? Interruptions should be resolved as quickly as possible? Building on the Hotline module, SKIDATA provides a guaranteed handling of the reported incident within a specified time. Cover the expenses incurred for troubleshooting measures and service calls in advance. Your support costs are already included in the contract. You can take care of your core business - SKIDATA takes care of your access solution. With Connect SKIDATA offers options for efficient support including remote monitoring. On-demand remote connection in case of an issue Secure remote connection for fast and efficient troubleshooting Remote Monitoring Availability of modules and services depends on local service organizations. Further information are available at the respective factsheet.

4 Future-proof Transparent Modular Flexible Cost Optimized Availability

5 Maintenance Be prepared with targeted maintenance! Upgrade Keep your system on the state of the art! Protect Preventive security services to avoid system downtimes! Spare Parts We have the right spare parts solution for you! The experience of SKIDATA experts and precise maintenance procedures guarantee optimum cost and benefit to you. Regular consultation Hardware maintenance Software maintenance In addition to maintenance of the software within the same software release, SKIDATA offers with the module Upgrade options to be always up-to-date regarding software and IT equipment. Latest software release including installation Cyclic IT hardware exchange System downtime because of virus infections! Malware on USB Sticks! Lost data because of malicious software! With Protect SKIDATA offers services to avoid these scenarios. Initial basic security check Managed Anti-Virus service Availability of spare parts is essential for the smooth operation of your facility. Determine how quickly you want to receive spare parts and when they are required. Receive spare parts based on local and central stock levels Receive spare parts as a priority, exchange in advance or substitute equipment Annual flat fee for spare parts, with the option to include wear parts Availability of modules and services depends on local service organizations. Further information are available at the respective factsheet.

6 Choose the option (Basic, Extended, Premium, Premium Plus) per modul that fits best to your needs. The option Basic is the standard service and valid if no other option has been chosen. Module* Short service description Basic Extended Premium Premium Plus Hotline Contact SKIDATA within standard office hours on working days Basic amount of troubleshooting included Contact SKIDATA outside standard office hours on working days Contact SKIDATA on weekends and public holidays Contact SKIDATA 24/7 Prioritization Standard interaction times (reaction, on-site, resolve) Fast interaction times with prioritization Faster interaction times with prioritization Fastest interaction times with prioritization Troubleshooting Basic amount of troubleshooting according to Hotline Helpdesk/remote working time for troubleshooting included On-site working time for troubleshooting included Travel expenses for troubleshooting included (excl. flights) Module* Short service description Basic Extended Premium Premium Plus Connect On-demand remote connection Static, high security remote connection Standard remote monitoring Individual remote monitoring Maintenance Regularly scheduled maintenance consultation Hardware maintenance [Level 1, Level 2] Software maintenance [Level 1, Level 2] Upgrade Information about the latest software and hardware n/a Latest software release including installation n/a Cyclic IT Hardware exchange n/a Protect Initial basic security check according to security guideline n/a n/a n/a Anti-Virus as a service n/a n/a n/a Spare Parts Provide spare parts within a defined time Exchange in advance Spare parts (excl. wear parts) included Wear parts included * Availability of modules and services depends on local service organizations. Exact values, local availability of SKIDATA service teams, as well as potential interaction times are specified in the contract.

7 Untersbergstrasse Grödig / Salzburg Austria tel fax info@skidata.com 2017 SKIDATA AG. All rights reserved. This promotional brochure contains general information and is not part of a contract unless explicitly agreed otherwise. The content provided herein is subject to change and possible editorial errors. SKIDATA and sweb are registered trademarks of SKIDATA AG in the United States, the European Union and other countries. Product specifications are available at your local authorized SKIDATA distributor. /skidata /skidata /skidata /company/skidata-ag