Communications Officer. Purpose of the Role

Transcription

1 Role: Responsible To: Location: Communications Officer Communications Manager Liverpool Purpose of the Role The Communications Officer will support the Communications Manager in planning and delivering communications to key target audiences, including customers, clients, staff, stakeholders and eternal media. The post holder will create, edit, co-ordinate and publish content across all communications channels (including websites, social media, and print and online marketing materials) to protect and enhance the organisation s reputation and support the wider delivery of the LMH Group Communications Strategy. They will liaise directly with internal clients to implement proactive marketing & communications activities and will lead on the delivery of commissioned projects whilst progressively improving organisational understanding of what works for different audiences. Specific Responsibilities & Accountabilities 1. Provide support to the Communications Manager as a front-line contact for internal clients and liaising with eternal suppliers to discuss and clarify technical requirements. 2. Develop and lead on the delivery of a range of eternal and internal communications activity throughout the year, promoting key services and outcomes to customers, businesses, stakeholders and staff. 3. Work proactively with multiple stakeholders and provide clients with epert help and advice in relation to communications projects, including digital platforms and film. 4. assist in the production, organisation, promotion and delivery of customer events and publications. 5. Support the delivery of an efficient reactive media management service for LMH. 6. Develop positive relationships with the local media and industry press and ensure media enquiries are dealt with in accordance with LMH policy. 7. To support the Customer Communications Manager in ensuring that the corporate identity is used appropriately across LMH. 8. To provide ecellent customer service eplaining technicalities of web based services, formats and advising on timescales, deadlines and project feasibility. 9. To maintain a high level of consistency across the electronic design process. 10. To assist in the production, organisation, promotion and delivery of customer events and publications.

2 11. To contribute to the continuous development and management of the organisation s intranet and web site to maimise customer focus and relevance of content. 12. Provide writing and editing support for electronic communications. 13. To contribute to the overall creative team working to achieve a uniform and quality style and standard of work. 14. To effectively manage workload with other departments maintaining a client booking system and managing multiple client request for web/intranet services monitoring timescales and delivery dates. 15. To ensure a positive profile for LMH through effective relationships with partners and stakeholders. To carry out such other duties and responsibilities as are consistent with the concept of the role. Corporate Responsibilities 1. Have knowledge of LMH s vision and promote the values of the organisation at all times. 2. To maintain a comprehensive knowledge of LMH departments, services, policies and procedures in relation to the role & to be responsible for maintaining effective working relationships with internal services, eternal agencies and organisations. 3. Comply at all times with all LMH policies and relevant legislation including Data Protection, Equality & Diversity, Health & Safety and financial regulations 4. To understand the key business priorities and performance indicators throughout LMH. 5. To have an understanding of equality and diversity, to enable the promotion of positive practices in all LMH activities. 6. Risk management is every member of staff s responsibility and everyone has a role in carrying out appropriate Risk Management by adhering to the LMH Risk Framework and contributing to risk identification, assessment and control eercises 7. Support the delivery of value for money services, providing cost-effective, efficient, quality services to meet eisting and potential customers needs.

3 Continuous mprovement 1. Contribute to the development of the Service business planning process to ensure the vision and outcomes of LMH are delivered effectively. Signature of post holder: Date: Signature of manager: Date:

4 Role: Responsible To: Location: Communications Officer Communications Manager Liverpool Essential Desirable Method of Assessment (see list below) Education and Qualifications Degree or equivalent NVQ in related disciplines or equivalent related eperience. Formal project management qualification or equivalent eperience. AF/ CQ AF/ CQ Evidence of continuing professional development. AF/ CQ Eperience, Skills & Knowledge Eperience and ability in managing projects. Understanding of housing services within Liverpool. Relevant eperience in a service with strong customer focus. Eperience of partnership working and managing eternal agencies Contributing to a successful performance culture involving target setting and performance monitoring. Ability in preparing reports, briefings etc Delivering tangible outcomes and meeting targets/objectives Ecellent written/oral communications skills. Ecellent negotiation and inter-personal skills. Eperience in media relations and stakeholder management Ability to operate successfully and provide highest standards of service within tight timescales and a demanding working environment. AF/ Up to date knowledge of current multi-media

5 communication tools Awareness of relevant legislation and health and safety requirements. Competencies Able to anticipate and respond to changing customer needs through consultation and by acquiring feedback. Able to proactively communicate by considering appropriate style for situation, actively listening and building report. Has ability to apply knowledge to practical decision making within own area of work in order to contribute to cost efficiencies business needs Able to consult with colleagues, encourage team cooperation and make positive contributions to team activities. Key AF Application Form nterview (may include presentation or occupational test where appropriate) CQ Certificate of Qualification R References