Goodwill Industries of Central Florida, Inc.

Transcription

1 Sample Evaluation. The evaluation goals provided are samples for you to edit and make specific to your employees who may need a similar goal. Please be sure to add specifics about your employee such as name and their specific information that may apply.. You still should and can create your own goals, this is just a guide. Any details provided are strictly examples and can be edited.. Be sure to add to each goal a statement of how you (management) will monitor or track the progress or completion of the goal. For example, management will monitor progress of this goal by or management will determine completion of this goal by. Category Attendance/Tardiness Attendance/Unplanned Absences Attitude Cash Handling Check Out time Correspondence Improve tardiness by improving your adherence to approved schedule. Your record through this review period indicates you reported to work after ten minutes of your starting time 10 times. Immediate improvement is expected by strict adherence to approved schedule will be expected and monitored by management throughout the next 30 days. Improve attendance by reducing unplanned absences through arranging all unavoidable absences with supervisor in advance in accordance with company policy. Your amount of unplanned days for the year is10 it needs to be no more than 3 by the end of the next review Improve attitude in the workplace by eliminating such actions as rolling of the eyes, smacking of the teeth, and raising of the voice in the workplace. In communicating with co-workers, program participants, customers, and supervisors maintain a professional and respectful attitude at all times. Management will monitor improvement by decline in complaints and observation throughout the next 90 days and improvement should be maintained going forward. 's cash handling has been unacceptable with an average of $ ; needs to do a better job with her handling of cash and credit cards. must make sure that she is counting all money given to her and all money given back to customers out loud and before entering numbers in the credit card machine double check the amount on the POS before entering the amount in the credit card machine. 's goal is to have an average of no more than a $1.00 over or short by her next review. 's overage/shortages will be check every 3 months to make sure she is in compliance. Reduce checkout time from 10 minutes to an average of five minutes per transaction. Manager on duty will monitor this throughout the next review period for improvement. Refrain from using unprofessional language or symbols in any s, letters, phone calls, or any other type of correspondence sent on behalf of Within the next 30 days, have a manager proof read documentation or any correspondence prior to submission. After 30 days, maintaining professionalism in all correspondence is expected 100% of the time through out this review 1

2 Customer Service Customer Service Customer Service Management Delegating Delegation Dissention in the Workplace Documentation Maintain consistent C.A.R.E. treatment with donors, customers and employees. Specifically focus on maintaining positive body language through smiling and being mindful of body posture and movement when speaking to those you serve. Ensure no customer complaints are received from non-compliance of the C.A.R.E. customer service model. Display improvement in customer greetings by going from not acknowledging the customer or client to making sure you provide eye contact, smile, welcome them to the location, and offer any assistance during their visit. Management will monitor and document specific cases where this was not done and review with you at the end of each shift within the next 30 day Improve customer relations by always informing customers of unavoidable delays, explain why his or her needs cannot be met, project an image of patience and expertise, follow-up on all oral agreements, and notify customers of any changes that will result in any inconvenience to them. Contribute at least two customer service improvement strategies within 90 days. Once reviewed and approved by management, implement the ideas and track results. Reduce customer complaints by 50% within the next review Within the next 12 months, continuously improve customer service of your location or department by providing documented feedback to each of your employees on his or her customer service handling at least once per month. Improve leadership skills by delegating the cleaning duties for the closing procedures within the next 90 day Keep working towards the follow up part of given tasks to the team because the delegation is good. Progress will be monitored by management reviewing the daily task list showing who assigned a task to and her follow up to ensure the task was completed. Throughout the next review period work with management on training new employees and being a team leader in answering questions and assisting in the development of new staff. After receiving training and working side by side with manager three times, you will be required to successfully complete on your own at least 5 times throughout the year. Submit 3 things you want to learn outside your immediate position to management within the next 30 days. Throughout the next review period, management will work with you on developing in those areas. Progress on your growth will be monitored and documented at the end of the review Assist in improving the working environment by not participating in gossip, rumors, or negative communication amongst co-workers and staff. Communicate all situations and incidents to management immediately that are creating a decline in your work productivity or ability to effectively do your job. This will be monitored by management throughout this next review Improve accuracy and submission of required documentation and/or reports in a timely fashion or by the appointed deadlines. Management will monitor notification of inaccuracy or lateness in meeting documentation deadlines throughout the next 90 days for improvement. 2

3 Employee Employee Relations Following Directions Maintenance of Work Area Managing Unmet Expectations Organization Overtime Work with other managers, department leaders, and Training Manger on developing at least two employees this year for future growth within the company. At the end of the year success will be monitored by employees ability to qualify for future growth opportunities within the company if possible. Improve communication with employees by speaking in a more pleasant tone, listening to what employees have to say, provide constructive and not personal criticism when needed, and include employees in problem solving whenever possible. Within the next 30 days meet with each staff member to discuss your expectations, ask each employee if they have any suggestions or ideas that may add value to the team, and remind each employee of the open door policy and your willingness to be of assistance to them. These meetings need to be documented and signed off on. Submit all information to supervisor by the end of the 30 days. Improve on ability to follow directions by listening, writing things down, asking questions about instructions that are not clear. In the next 30 days maintain a question log, be sure to mark when you asked the question and who provided you with the answers. Submit the completed log to management at the end of 30 days. Submit an idea to creatively identify recalled items to manager within the next 30 days. Management will meet with you about your idea and how we can possibly make it work. Take the initiative to direct the program participants on specific jobs. Create a list of specific jobs program participants can assist with in accordance with all regulations and guidelines and decide who is going to do what when working with multiple participants. This will assist you in improving communication of job needs to participants. Management will monitor progress by documenting improved participant/employee relations. Identify at least three possible methods of communication between the sales floor and the processing area to flag what and where merchandise is needed on the sales floor. Present these to management prior to the next review Submit two cost savings ideas to department leader or supervisor with details of expenses, planning, and implementation involved within the next 60 days. 's goal is to continue to expand his knowledge of how to properly process special item pricing, Shopgoodwill and Winter Park items and its efforts on increasing revenue to supply Goodwill programs on a day to day basis. This will be tracked using the processing/shipping reports and reviewed quarterly with. Consistently maintain the clean and neat appearance of the cashier area whenever possible during scheduled shifts. This can be accomplished by ensuring that all items left at the cashier area are returned daily to the sales floor in a timely manner. Improve reaction to unmet expectations or violations of policy by addressing performance problems early so they do not escalate into major problems. Management will monitor this by your adherence to following the company progressive discipline process. Organize the recall book at the register making the book more user friendly and get your fellow teammates involved in keeping recalled items off the sales floor. Reduce overtime hours by 25% within the next 6 months. 3

4 Processing Production Project Management Reception Reception Reporting Unethical Conduct or Violations of Policy & Procedures Setting Setting /Communication Setting /Follow-up Setting Individual Staying Focused Teambuilding 's goal is to process four crates of textiles per shift. Currently processes three crates per shift, which is company standards. This will be monitored by management reviewing the Pieces Hung reports and will be reviewed with quarterly to ensure she is striving to reach her goal. Within 30 days, increase levels of production in textiles, wares, pricing and speed. Increase textile production from your current average of 60 pieces an hour to the standard of 125 pieces an hour. An average increase of pieces per week will be expected and monitored by management through out the 30 day Ensure that all major projects are completed according to planned estimates. Inform all visitors of approximate wait time, accuracy within 10 minutes. Greet all visitors within 30 seconds of arrival. Immediately report observation of any unethical conduct or violations of company policies and procedures every time. At no time should you withhold information from your supervisor or department leaders about conduct occurring that jeopardizes the company any individuals associated with the company. Wear and use all safety equipment required 100% of the time. Report all equipment problem to maintenance as soon as possible to reduce down time. Management will monitor this by the difference in the time the equipment went down and the time it took to be notified. Conduct all required safety meetings and submit accurate safety documentation as proof on a monthly basis. Management will monitor this by review of monthly documentation submitted. After receiving necessary training, successfully complete the Captain Duties throughout the next review Ensuring all documentation and safety inspections are done accurately and within the allotted timeframes given. Improve goal setting by setting performance goals for employees in compliance with company format. Management will monitor this by the acceptance of evaluations without any problems with goals submitted. Inform all employee of major work-unit goals prior to the process of setting goals. Management will monitor this by the acceptance of evaluations without any problems with goals submitted. Improve follow-up on employee goals by marking all follow-up dates on your outlook calendar as soon as you set the deadlines. Keep track of all deadlines on a monthly basis and submit to management the completion of all follow-up on a monthly basis. Management will monitor this by notifications of missed deadlines received from Human Resources. Improve goal setting by taking into account each employees strengths and weaknesses and making sure all employees understand their major job responsibilities. Management will monitor this by the acceptance of evaluations without any problems with goals submitted. Work to stay focused on the assigned tasks at all times and not be distracted by improper use of cell phone and other non-work related communications. Ability to meet all aspects of the job description must be demonstrated on a daily basis. We will follow up on your progress in 30 days. Within the next review period, conduct at least 3 team building exercises with your staff. Management will monitor this by submission of information after completion of exercises and following up with staff afterwards. 4

5 Teamwork Teamwork/Assisting Others Teamwork/Organization Time Management Training Requirements Turnover Work-Unit Planning Implement a plan with other inspectors on how we can better locate recalled items, and document results of any, by the next review Immediate improvement in being a better team player is expected by asking management if there is anything you can do if you have completed all of your assigned duties of tasks prior to the ending of your scheduled work shift. At no time, throughout your scheduled work shifts are you to be doing nothing to contribute to the overall success of the team. This will be monitored by management staff throughout the next 30 days for immediate improvement and should be maintained throughout the rest of the review Work with your teammates in keeping the store merchandised daily. Our customers are usually daily shoppers so they recognize when merchandise is changed, causing them to shop more. Improve productivity through improving your time management skills. Within the next 30 days, maintain a daily list of tasks that need to be done. Rate each task in order of importance and identify which tasks can be delegated to supporting staff for improved efficiency. Submit the lists to your supervisor at the end of 30 days for evaluation of time management decision improvement. Ensure all required trainings are met for your staff as soon as possible. Management will monitor this through the training summary for your locations. Identify reasons for high staff turnover in the work unit and develop a plan for reducing it by 15% within the next year. Ensure that the vehicle never goes into service with any mechanical problems that might affect safety. Make sure daily pre & post trip inspections are completed. Receive no more than one validated complaint about vehicle operation in any calendar year. Receive zero tickets for speeding or other traffic violations within this review Reduce vehicle repair costs by 10% within the next year. Stay up to date with industry trends by attending at least 5 informative learning sessions (webinars, seminars, conferences, workshops, etc.) in regards to the industry and or department development this year. Proof of attendance must be submitted to the Training Department upon completions. After attending each session provide information or strategies we can use to improve our business. Management will monitor improvements as a result of knowledge received. 5