TRAUMASOFT V3.1 DISPATCH USER GUIDE

Transcription

1 TRAUMASOFT V3.1 DISPATCH USER GUIDE

2 Browser/System Requirements Supported Browsers Microsoft XP, with Internet Explorer (IE) 8* Microsoft Vista, with IE 8 or higher* Microsoft Windows 7, with IE 8 or higher* Firefox 4.0 or higher Chrome 11 or Higher Safari 5 or higher Flash 10.0 or higher for TripViewer Chat Module for those using IE & Firefox Flash is not required for those using Chrome or Safari * Internet Explorer Users, please refer to the pages to enable additional security options.

3 Dispatch Traumasoft s CAD is a visual representation of your systems capacity that provides an easy way to see shift profile availability. At a high level, here are some of its distinguishing features: Easy to update drag & drop technology Manual or automatic GPS trip status updating CAD connections to Crew Scheduling/Fleet Maintenance/Virtual Classroom and other Traumasoft modules CAD-Dispatch visual grid Vehicle Longitude/Latitude connected to CAD grid v3.1 now includes: Trip Summary Window now displays: "Created By, PCS Requested, PCS Received, Can Sign PCS Short cut keys -- Ctrl I (Call Taking), Ctrl W (Unassigned Work), Ctrl E (Emergency Call) Labels in trip summary window are now bold Dispatch times now display on trip summary window Trip type letter in the grid now (ALS = A / BLS = B / Wheelchair = W / CCT = C)

4 Dispatch Daily Worksheet Screenshot on page 5 1. Schedule Filtering by template name 2. Date selector 3. Refresh page rate in seconds 4. Create new shifts on the fly 5. Daly Punch In log 6. Daily Time off: Sick/Vacation/LWOP log 7. Daily Open/Absent/Assigned Schedule 8. Vehicle assign dialog link 9. Shift profile dialog link 10. PTO hover information Daily Worksheet Vehicle assignment, listed vehicles display vehicles without a cost center assigned Daily Dispatch Dispatcher can Punch In/Out employees based on the time they push the button

5 Dispatch Daily Worksheet

6 Dispatch Screenshot on page 7 1. Emergency Calls are highlighted in Red within open work (short cut key CTRL+E). Emergency calls override trips if assigned to a Shift Profile and are given the statues of Assigned or Acknowledged. 2. On Trips tab when you left-click the row on that grid, it takes you to that zone s tab, highlights that trip and flashes it 5 times. 3. Change date, time and display range parameters. 4. Set time format to 24 hour or am/pm. 5. Laterally shift a trip in the same time row (Hold Shift Key down, left click colored box and move to another shift profile). 6. Trip Status legend is at bottom of dispatch grid. 7. Call Type Legend is at bottom of dispatch grid. 8. Right click menu only displays Unassigned Trip when a trip is in either "Assigned" or "Acknowledged" status. Advanced Timestamp/Previous Timestamp only display when a vehicle has been assigned to a Shift Profile. 9. Zone name 10. Sub-Zone name 11. Facility name *optional 12. Shift Profile name 13. Custom View menu 14. Unassigned work sorts by pickup date/time in descending order

7 Dispatch

8 Dispatch Trip Summary Screenshot on page 9 1. Dialog box displays "Created By, PCS Requested, PCS Received, Can Sign PCS 2. Dialog box displays Call Type and PCS Questions 3. Dialog box displays the last known timestamps for each trip status 4. Pickup ETA, Drop-off ETA and trip mileage pull from GPS 5. Driving Directions are a clickable link that display map and step-by-step directions to your location 6. Run Number and Patient information 7. Pickup information 8. Drop-off information 9. Appointment information 10. Billing information In v3.1, labels in trip summary window are now bold.

9 Dispatch Trip Summary

10 Trips List Complete list of all trips, including those requested and assigned. Create new legs directly from the trip list. Create multiply trips at the push of a button. Print trips in custom forms (complete history & detail of each trip, Access 2 Care and Logisticare templates also available). Multiple sort, filter, and search options. Daily s notifications listing the previous day s work. Trips Approval Status allows you to select approved/standby/cancelled and add notes to each trip.

11 Emergency Call Trips Complete list of emergency trips. Send multiple vehicles to one e-call. Multiple sort, filter, and search options. Track e-call entry times. Notifications sent automatically to managers when thresholds are exceeded. Auto send daily s with previous day s work.

12 Call Taking - Dispatch Dispatch Intake form complete with Patient, Pickup and Drop-off information. Capture billing info, nature, level of service, call type, priorities, and transport status. Custom Comments/Alerts per patient. Connected to GPS to give you real-time vehicle location information. Added estimated time on trip creation. Date of Birth on CAD intake form. CAD-Call Taking Added Medicare, Medicaid, Private Insurance to Billing Tab, added admitted date to Dispatch Tab. Schedule Reoccurring Trips. CAD-Intake Ability to create patients/facilities on the fly (Config ON/OFF).

13 Call Taking - Emergency Calls Capture Caller, Incident, and Trip Information. Elapse time counter with color coded visuals. Notifications sent automatically to management when thresholds are exceeded. Notifications sent to authorized personnel of previous day s work. City, State required. Zip code not required.

14 Call Taking - TripViewer Approve Status viewable by TripViewer users. Add Patients and Facilities on the fly (Config On/Off). PCS Questions to determine call type and medical necessity.

15 Patients Manage your all your patients demographics from this page. Linked to the Call Taking page. Note: Patients can also be added manually on the Schedule a Trip page. Reoccurring trips show on patients edit popup, dates are colored coded by status -- red = cancelled, orange = standby, green = scheduled.

16 Facilities Manage all of your facilities information from this page. Linked to the Call Taking page. Note: Facilities can also be added manually on the Schedule a Trip page.

17 Paging Auto page call and/or trip information to crew members.

18 GPS GeoFences Create custom GeoFences that match your actual coverage area, in addition to circles, squares and rectangles. Notification/alerts when vehicles enter/leave Geofences. Notification/alerts when Geofence is below minimum vehicle thresholds (Post Planning).

19 GPS Regions Create GeoRegions by combining GeoFences. Create Minimum Vehicles per GeoRegion. Notification/alerts by color shading for visual display. Notification/alerts when Geofence is below minimum vehicle thresholds (Post Planning).

20 GPS Groups Create Groups with descriptions Associate colored icons per group

21 GPS Settings Set up Un-Safe Speeds Set up Caution Speeds Set default search City and State

22 GPS History View history of one vehicle or compare multiply vehicles, and show each route with a unique color on the map.

23 TripViewer Custom TripViewer Login page with custom messages Logisticare trigger on facility scheduled trip intake. If Medicaid number present, an is sent to Config Value. Added IP Whitelist. Facility Chat direct to a dispatcher (added Chat flash check for IE users). Patients list now filtered by ordering facility (if only 1 facility, facility list is hidden). Patient edit page includes room number. Room number now auto-populates on intake screen.

24 Internet Explorer Security Settings Microsoft Internet Explorer users must enable the Display mixed content setting within the Security tab in Internet Options. To enable this setting, follow these steps: 1. Launch Internet Explorer and click on the Tools or Gear icon found in the upper right hand corner. 2. Click on the Internet Options from the drop-down menu.

25 Internet Explorer -- Security Settings From the Internet Options pop-up, click on the security tab, then the Internet globe, and finally the Custom level button.

26 Internet Explorer Security Settings From the Security Setting Internet Zone, use the scroll bar to find the Display mixed content section and make sure the radio button next to Enable is checked. Once this button is checked, click Save.

27 TripViewer Grid TripViewer is a visual display of your service provider s availability. To schedule transportation, left click on a white box next to the time you would like the patient picked up at your facility. Once you left click, you will be taken to the schedule a trip page. Trip status updates in real-time and is color coded (see legend at bottom of Trip Viewer page).

28 Trips List The Trip List page is a complete list of trips scheduled by your facility. Filter by pick-up date, patient name and trip status. Sort by run #, trip #, shift profile, patient, pick-up and drop-off date and location. Real-time trip status is displayed on the right hand side of the page.

29 Schedule Trip Schedule transportation for your patients in less than 60 seconds with real-time confirmation. To begin, fill out the required information. Add new patients/facilities on the fly. Answer PCS questions to determine medical necessity and call type. Schedule patient transports in the future.

30 Patients Manage all patients demographics from the Patients page. Note: Patients can also be added manually on the Schedule a Trip page.

31 Facilities Manage all facility information from the Facilities page. Note: Facilities can also be added manually on the Schedule a Trip page.

32 Chat Click on the Chat feature to connect with the Service Provider. The Chat feature allows for real-time communication with your ambulance service dispatch center.