Veeam Availability Console & ConnectWise Integration

Transcription

1 Veeam Availability Console & ConnectWise Integration ConnectWise - Bill Morgan, Senior Solutions Architect Veeam - Anthony Spiteri, Global Technologist, Product Strategy

2 Simplified setup Core functionality Core Easily deploy, manage and monitor your customers entire Veeam backup environment Functionality Flexible discovery and deployment Remote monitoring and management Reporting and billing Automate and integrate Multi-tenant self-serviceability

3 Core functionality Cloud Enabled! Easily deploy, manage and monitor your customers entire Veeam backup environment Built for VCSPs Cloud-enabled platform built specifically for VCSPs and resellers looking to launch a managed services business Ability to remotely provision, manage and monitor virtual, physical and cloud-based Veeam environments without any direct connectivity requirements Simplified Setup allowing on-premises installs for Remote backup agent management and monitoring Web-based multi-tenant portal Native billing and RESTful APIs Remote discovery and deployment with enhanced support for Veeam Cloud Connect

4 Veeam Availability Console with Remote Monitoring and Management Customer A Remote management and monitoring Veeam Backup & Replication (server) (workstation) Service Provider Customer B Veeam Availability Console Cloud gateway Veeam-powered services Single port (no VPN) TLS-secured (workstation) Customer C Veeam Backup & Replication (workstation)

5 Veeam Availability Console with Veeam Cloud Connect Backup Customer A Remote management and monitoring Backup/recovery Veeam Backup & Replication (server) (workstation) Service Provider Customer B Veeam Availability Console Cloud gateway Veeam-powered services Single port (no VPN) TLS-secured (workstation) Customer C Veeam Cloud Connect repository Veeam Backup & Replication (workstation)

6 Veeam Availability Console with Veeam Cloud Connect Replication Customer A Remote management and monitoring Replication Veeam Backup & Replication Veeam Backup & Replication Veeam Backup & Replication Service Provider Customer B Veeam Availability Console Cloud gateway Veeam-powered services Single port (no VPN) TLS-secured (workstation) Customer C Cloud Connect Host/Hardware Plan Veeam Backup & Replication Veeam Backup & Replication

7 Veeam Availability Console with Veeam Cloud Connect plus s* On-Premises Remote management and monitoring Backup/recovery Service Provider Veeam Backup & Replication Or Linux (server) (workstation) Veeam Cloud Connect repository Veeam Availability Console Cloud Gateway Veeam Cloud Connect Single port (no VPN) TLS-secured Public Cloud Veeam Backup & Replication Infrastructure as a Service (server) for Microsoft Linux (server) (server) for Linux (server)

8 Enhanced monitoring support Greater scalability New user role ConnectWise Manage integration

9 Enhanced Monitoring Support Achieve greater insights into your customer environments with monitoring support for s managed by Veeam Backup & Replication including for Linux.

10 Greater Scalability Grow your business with greater scalability support for remotely managed virtual, physical and cloudbased workloads.

11 New User Role Increase security with the addition of new roles, including an operator role with delegated access for monitoring and managing of specific customer data, policies and workloads.

12 ConnectWise Manage Integration Simplify monitoring and management by consolidating all managed services data into a single pane of glass through native ConnectWise Manage integration.

13 Creating a Resilient Business in an Ever Changing Ecosystem

14 Services managed HTG comparison Figure 4: organisation all HTG (31) 5 different services managed, on average 14 different services managed, on average Analysis of respondents who say which managed services their provides to business customers, asked to all non-htg (150) and respondents Cloud services (SaaS, IaaS, PaaS) Server support/management Security services Network and connectivity services Data storage, back-up and recovery Remote monitoring Endpoint support/troubleshooting Mobile device support and remote Web services System integration Updating/patching Telecommunications Helpdesk support Cloud service monitoring Managed print services Internal IT department Compliance and auditing support VAR/reselling 30% 27% 27% 27% 13% 25% 21% 21% 19% 18% 15% 9% 7% 6% all non-htg respondents 41% 38% 23% 56% 53% 55% 52% 58% 67% 65% 61% 87% 84% 87% 81% all HTG respondents 100% 97% 97% 100% 100% 100% 100%

15 Future offerings Cloud service monitoring Endpoint support/troubleshooting 25% 25% Over nine in ten (92%) respondents report that their organisation plans to roll out new service offerings over the next 12 months Remote monitoring Network and connectivity services Mobile device support and remote working Security services 21% 21% 19% 17% Figure 7: What service/s that your organisation is not currently offering, are you planning on introducing over the next 12 months? showing only the ten services most selected, asked to all non-htg respondents, with respondents only being able to select the services that their organisation does not currently offer to business customers (150) Cloud services (SaaS, IaaS, PaaS) Compliance and auditing support System integration Updating/patching My organisation is not planning on offering any new IT managed services 11% 11% 9% 8% 8% 2 new services will be added, on average

16 Customer Journey

17 Service Technology Delivery Teams Model Service Delivery Model MANAGED SERVICE PROVIDER COLLABORATION / TELECOM CLOUD SERVICE PROVIDER AUDIO/VISUAL VALUE-ADDED RESELLER MANAGED SECURITY SYSTEMS INTEGRATOR PHYSICAL SECURITY INTERNAL IT SOFTWARE DEVELOPMENT

18 Solution Solutions Offerings Menu to Clients Solution Offerings to Clients COPY/PRINTIN G SECURITY PHYSICAL SECURITY INTERNET OF THINGS AUDIO/VISUAL COLLABORATION DISASTER RECOVERY LINE OF BUSINESS APPLICATIONS OFFICE APPLICATIONS NETWORK INFRASTRUCTURE ONSITE COMPUTING CLOUD COMPUTING APPLICATION DEVELOPMENT BUSINESS INTELLIGENCE ARTIFICIAL INTELLIGENCE

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20 ConnectWise Manage Integration Easily expand your services to include fully-managed backups, BaaS and DRaaS options for any existing ConnectWise Manage accounts and customers. Quickly resolve issues before they impact your customer's business through automatic ticket creation within ConnectWise Manage, triggered by alarms from Veeam Availability Console. Reduce billing complexities for you and your customers with a single invoice for all services provided, integrating Veeam Availability Console s invoices into ConnectWise Manage.

21 ConnectWise Manage Integration Service Provider Internet Customer A Virtual Virtual ConnectWise Manage Veeam Backup & Replication Customer B Veeam Backup & Replication Companies Ticketing Billing Physical & Cloud Physical & Cloud Customer C Virtual Physical & Cloud Veeam Availability Console Cloud gateway Veeam Backup & Replication

22 DEMOS

23 Thank you