ISO at Scottish Water. Colin Duguid. Lesley Juskowiak. November 2014

Transcription

1 ISO at Scottish Water Colin Duguid Lesley Juskowiak November 2014

2 1. About Scottish Water 2. Our external context 3. Our system high level design 4. The journey so far 5. Measuring progress and improvement 6. Identifying and learning lessons - benefits 7. The impact of Asset Management in an organization 8. The challenges of implementing and embedding an Asset Management System

3 About Scottish Water

4 About Scottish Water Serve 5 million customers 1.3 billion litres of water every day 284 water treatment works More than 1800 waste water treatment works Over 29,000 miles of water pipes 1 billion turnover 4th largest water services provider in the UK Employ over 3,500 staff

5 Scottish Water : History pre-1996

6 Scottish Water : Evolution ~ Water Boards >1, WTW Community Arrangements >1,500 WTW East of Scotland Water 12 Regional Authorities Authorities 500 WTW 13 Regional 600 WTW Boards North, West and Scottish Water Formed 400 WTW 235 WTW

7 Scottish Water : 2002 : A New Era

8 Our External Stakeholders

9 External context

10 External Context* Scottish water wide objectives Asset Management Policy alignment Asset Management Strategy Asset Management Strategic Objectives Departmental objectives Departmental objectives Departmental objectives Asset Management System processes * External context Regulators, Legal, Political, Customer

11 55001System design

12 System Scope Legislative, Regulatory & Customer requirements

13 Asset Management system HLD To Planning Asset Our Policy, System develop regulators lifecycle strategy activities our future & focus, activities customers Objectives we look tell us. at The policy, strategy Changing and Creation Support AM Process objectives Policy consistency the of new economy! demographics inform assets Protect Quality Assurance us from sewer New Water Enhancement flooding! AM Fact Strategy based innovative and decision waste of AM practices water existing Reduce making plans ones frequency of Population Regional Operation EPIs! AM Continual Objectives Improvement plans of growth assets Risk Asset Maintenance Improve Performance & master opportunity supply monitoring of plans assets Changes Asset and resilience! AS Nonconformity Framework equipment lifecycle in legislation control plans and Contingency Decommissioning Provide Management regulation high Review plans quality and Other disposal low cost strategies of water assets. & waste water services

14 Plan DO Check / ACT

15 The Journey so far..

16 Timeline of events. Gap analysis to PAS55 ISO 9001 roll out Engage BSi on PAS55 pilot PAS55 Certification for pilot Engage BSi On ISO55001 for pilot Gap analysis vs. ISO55001.FDIS ISO55001 Certification for pilot

17 Initial gap analysis PAS55

18 Output from gap analysis 7 work streams identified Balancing of cost, risk and service Optimisation of asset lifecycle planning Alignment of Asset management processes Refine & improve asset information requirements Create a common approach to risk management of assets Management of tools, facilities and equipment Staff engagement

19 Next steps building the ISO9001 system Implement ISO9001 across asset management activities System Scope Define processes Internal audits Management review Continual improvement Use existing management systems and expertise to build system requirements to new standard. Work with assessment body to create a plan for certification working back from target certification date.

20 Next Steps Building the PAS55 system INTERNAL STEPS Conduct internal Gap analysis using IAM PAM tool Work with business to define scope for a pilot. Bring together ISO9001 systems and people Assets- select for pilot Staff- involve staff from the start Form working group from key business areas to build and lead system Extend audits to cover additional requirements EXTERNAL STEPS Work with assessor on plan for certification Build on relationship from ISO9001 certifications Agreement on pilot conformance to requirements Agreement on timescales and assessments needed to achieve certification

21 9001 supporting the asset management system Both 9001 & are management systems and can be integrated One certification ISO55001 Asset management system ISO 9001 Capital investment Management system AM strategy & Regulation Management system AM investment planning Management system Customer service delivery Management system Support Teams Management system Individual 9001 certifications

22 Measuring Progress & improvement

23 Where are we? Developing Optimizing AM Landscape Certification Journey ISO55001 Certification Beyond certification Initial reviews ( gap analyses ) Taking action 1. Identify relevant leading practices 2. Innovate, challenge & stretch limits 3. Roadmap & implement 4. Review & repeat

24 Measuring the benefits of Annual ISO55001 audit plan Management review questions Fact based evidence Fact based performance assessment Fact based results IAM SAM tool AM Change plan Change impact A view of where we were, where we are now and where we will be

25 Identifying lessons learned - Benefits of the AMS

26 Where are the benefits? It gives us a platform for sustainable continual improvement in a fast changing environment. It promotes continual improvement through identification of poor performance Through Internal audit Through management review Through staff empowerment & awareness Through increased staff competency Through understanding our external environment, the needs of our customers & stakeholders and translating them into aligned activities

27 What are the benefits? External Clear to customers, regulators the government and other stakeholders Internal That you strive for best practice for risk management, asset reliability and maximising value from assets Provides evidence of sustainable good governance Inspiring confidence internally & externally A business-wide platform for continual improvement Removal of silos- collaboration and integration Assurance that customer and regulatory requirements are being delivered through the assets. Focus on the flow of value adding activity from the external environment to on the ground activities. Clearer identification of risks and opportunities. Ultimately increasing our ability to provide high quality water and wastewater services consistently at the lowest cost to our customers whilst protecting and enhancing Scotlands environment.

28 Benefits of scope extension (i) Highlights interrelationships and synergies between assets in terms of: Risk Opportunities Processes Resources Competence and training requirements Network resilience As well as consistency of application of process and strategic alignment at asset level.

29 Benefits of scope extension (ii) Customer / regulators Strategic management Operational management Assets

30 The impact of Asset Management in an organisation

31 Scottish Water : Cost reductions Source: Water Industry Commission for Scotland; Costs and performance report Prices in 2007/08 values

32 Scottish Water : Reducing Costs

33 OVERALL PERFORMANCE ASSESSMENT OPA is set by or regulators

34 Benefits in a high performing organisation?

35 The challenges of implementing and embedding an asset management system

36 Implementation Challenges Time Culture change Leadership Business alignment Implementation is a project certification is business as usual. Certification is not the end point but the beginning!

37 Top Tips for making the transition 1. No need to start again! 2. Undertake a gap analysis using the ISO framework 3. Create a certification plan taking into account. Target certification date The scale of the gaps to be addressed Resources, training and communication needs of the business 4. Create a group with technical experts from around the business 5. Engage with a reputable certifying body at an early stage 6. Start auditing to early and plan to hold a management review pre assessment 7. Get commitment and understanding from the top early on

38 Summary It is still early days for us- this isn't an overnight project. Linking benefits is to the system complex but we know they are there. Management committed to rolling our across our assets. Can align with best practice- get the fundamentals in place. Certification will help to ensure your system is on par with others. If you want a tool to assure your stakeholders you manage your assets effectively to deliver their requirements this is for you.

39 Questions?