JOB DESCRIPTION : PLUMBER

Transcription

1 JD: May 2016 JOB DESCRIPTION : PLUMBER 1.0 COMPANY STRUCTURE 1.1 For matters pertaining to employment conditions, discipline and job performance this position ultimately reports to the General Manager. 1.2 For matters pertaining to routine planning, coordination, time keeping, hours of work, leave approval, overtime approval, time sheets and service reporting, this position reports to the assigned Client Service Coordinator. 1.3 While Plumbers share responsibility for meeting the primary objectives set out in this job description, ultimate responsibility for assigned clients, buildings and contracts falls to the respective Client Manager. Given the split portfolio of clients and buildings within the Company, Plumbers may well need to interact with and be accountable to more than one Manager during a given day. 2.0 COMPANY PHILOSOPHY AND OBJECTIVES The use of the Advanced in the company name was a deliberate choice of words and is intended to provide a constant reminder and challenge to those in the company, and a statement to customers of the quality of service they can expect from Advanced Building Services. Company Objectives: To achieve and maintain preferred service provider status with all our customers through our personal commitment, high quality standards, professionalism and technical competency. To lead the market in the development and implementation of optimised maintenance solutions, utilising our highly skilled people and leading edge software technology. To offer our customers a competitive quality focused maintenance engineering capability. To provide a safe, stimulating and rewarding work place for our people. To maintain an acceptable level of profitability. 3.0 PLUMBER DUTIES 3.1 General Advanced Building Services (Wellington) Limited is a multi-disciplined heating, ventilation and air conditioning (HVAC), electrical and plumbing maintenance and construction company. The position of Plumber is expected to undertake a mix of preventive and corrective maintenance work and execute jobbing contracts. The Plumber is responsible for maintaining a strong service relationship with clients and for achieving client satisfaction. This will require a strong commitment to effective communication and a determination to provide clients with cost effective maintenance and construction outcomes. Responsibility for renewal of contracts and repeat business falls collectively to the respective Client Manager, Service Manager, Client Service Coordinator and Plumber. Page 1

2 JD: May Planned Maintenance Work Specific Objective: The cost-effective maintenance of client s assets and the continuous availability of reliable plumbing fixtures. In conjunction with Client Service Coordinator, assess, prioritise and schedule the preventive maintenance work for assigned buildings. As required, advise and seek approval from building owners, managing agents and tenants for site access to undertake the planned maintenance work. Execute and complete planned maintenance tasks for assigned buildings in accordance with contract requirements. Identify energy inefficiency or water wastage and report both the problem and solution to the client. When corrective maintenance work is identified, the Plumber shall determine both the urgency of the work and the most appropriate method of reporting the work to the client. Minor corrective maintenance tasks and urgent maintenance should be reported directly to the client verbally by the Plumber. Where appropriate, or when the client requires a written price, the Plumber shall provide full details of the problem, its cause, the solution and an accurate estimate of the labour and materials for corrective work to the designated Client Service Coordinator who shall send an , facsimile or letter response on their behalf. For major problems or in highly political situations, it may be appropriate for the respective Manager to coordinate communication with the client. Major corrective maintenance tasks should be reported to the client in writing. Plumbers are again responsible for providing full details of the problem, its cause, the solution and full details of parts and labour for pricing purposes. The Plumber shall provide this information to the respective Client Manager who will prepare a quote. When work is approved, the Plumber shall secure the required client order number and coordinate raising a job number and any ABS purchase orders. The Plumber shall advise the Client Service Coordinator if any other service personnel are required to assist with the work. As expenditure to correct problems will not always be available immediately, the Plumber shall determine the best way to manage the problem until expenditure is available. The Plumber shall assist in keeping the client focused on the problem through regular verbal communication and shall advise the client if any deterioration with the problem requires an escalation of corrective work. Key Performance Criteria: Maintenance cost objectives are met. Reliability objectives are met (i.e. no unexpected equipment failures occur). Diagnostic competency objectives are met. Budgeted labour targets for planned maintenance work are met. Page 2

3 JD: May 2016 Proactivity to resolve ongoing issues. Effectiveness of communication with clients, Client Managers, Service Managers and Client Service Coordinators. Completion of the planned maintenance inspection work and submission of completed records and report documentation to allow submission to clients before the respective month end. Physical presentation of plant and associated plantrooms. Completion and delivery of service/time reports to administration personnel. 3.3 Service and Corrective Maintenance Work To satisfy or exceed client satisfaction expectations through prompt, professional, cost effective and technically competent service. To keep clients regularly and fully informed of the status of each job. Investigate and diagnose faults on plumbing systems and report the problem, cause and solution to the client. The Plumber should seek assistance from the Client Manager and/or Service Manager if a clear diagnosis is not identified within one hour of attendance. It is the Plumbers responsibility to advise the client of the problem and to keep them informed throughout the process. Communication with clients by the Plumber can be face to face, by phone or by leaving a hand written note. Alternatively, the Plumber may ask the Client Service Coordinator to send an , facsimile or letter. For major problems or in highly political situations, it may be appropriate for the respective Client Manager and/or Service Manager to coordinate communication with the client. The Plumber shall seek approval for minor corrective work from the client and when received, execute the work promptly and efficiently. The Plumber shall secure the required client order number and coordinate raising a job number and any ABS purchase orders. The Plumber shall advise the Client Service Coordinator if any other service personnel are required to assist with the work. The Plumber shall maintain site records and forward documentation to both the client and the ABS office for inclusion in maintenance manuals as required. Completion of all work in a timely fashion through effective time planning, and at all times striving to meet or better budget targets for work undertaken. Client satisfaction. Client Manager, Service Manager and Client Service Coordinator satisfaction. Longevity of corrective work and the avoidance of warranty claims. Completion and delivery of service/time reports to the Client Service Coordinator. Page 3

4 JD: May Jobbing Contract Work To complete all work within the contracted timeframe and to the required standard. Achieve the required level of overhead recovery and profitability. Undertake alteration work on plumbing systems as required by tenancy layout changes and upgrade programs for building services. Install new equipment/plant. Update operating and maintenance records as appropriate. Client satisfaction. Client Manager and/or Contract Manager satisfaction. Profitability. Completion and delivery of time reports to the Client Service Coordinator. 3.5 Callout Duties To provide clients with outstanding and memorable service in response to after normal working hours problems. Provide prompt response when HVAC Technicians require Plumbing support. To inform clients of the status of callout work and arrange any follow up work. Prompt completion of call out reports. Prompt attendance. Client satisfaction. Effectiveness of corrective work. Completion and delivery of call-out reports to the Client Service Coordinator. Page 4

5 JD: May Other Duties To complete other duties as required to broaden experience and maintain 44 chargeable hours per week. To promote a healthy and safe work environment. To comply with company policy requirements. Perform other duties as directed to achieve the targeted productive hours per year. Practice safe work methods in relation to Health and Safety in the workplace. Comply with company policies issued from time to time, in particular The Code of Conduct, Tool Allowance and Motor Vehicle Policy. Number of hours worked. Accident statistics. 4.0 PLUMBER CORE COMPETENCIES Trade Certified Registered Plumber. Possess and demonstrate a commitment to excellence and quality service. Dedication and commitment to achieving Company success through providing clients with outstanding service. Be highly organised and efficient in establishing and maintaining work methods. Develop positive and co-operative relationships. A flexible attitude and good sense of humour. Sound judgement. Effective written and oral communicator. Commercially and politically astute (loose lips sink ships). Target and deadline orientated. Possess "can-do attitude and deliver consistent results. Handle conflict situations effectively and remain calm under pressure. Enjoys serving people. Lateral problem solving capability. Highly skilled trade and technical skills. Page 5