INFORMATION TECHNOLOGY MANAGEMENT

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1 Applications IT Management IT Outsourcing Industrial Technologies BPO INFORMATION TECHNOLOGY MANAGEMENT Helping to define business strategies and drive business growth

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3 IT Management Overview There is a shift in emphasis away from IT being a support division, towards it being a proactive service provider that functions as a business within a business. This is due in no small measure to the way that technology now underpins, informs and enables virtually any organisation. Technology and hence IT creates differentiation, generates revenue, enables customercentricity and fosters business growth. EOH is vendor agnostic and recommends fit for purpose solutions based on our customer s needs rather than being prescriptive on a specific solution or technology. It puts IT in a new position of being able to determine and implement business strategy. It also leads to a new conception of IT IT as a Service IT as a Service (ITaaS) treats IT as a commodity that is supplied to businesses, on demand and funded by consumption. This is a very different approach to the traditional cost-centre conception of IT. This widening of the IT function also requires a broadening of perspective. IT needs to thoroughly understand strategic business objectives. More than that, in fact - it needs to help define business strategies and drive business growth. This business-focused approach leads to improved business agility, increased efficiencies and faster value creation. THE IT MATURITY JOURNEY The cornerstone of EOH s IT Management solutions is a journey towards IT maturity a process of transitioning IT from the traditional reactive mode to the new ITaaS approach. Our EOH IT Management lines of business provide consultation, readiness assessments, agnostic needs analysis, planning, migration and on-site support. Our solutions are designed to protect business-critical servers that house your organisation s information assets. EOH helps you to reach a mature risk scenario with reduced complexity and increased value, delivered to your business using our end-to-end portfolio of services.

4 WHY CHOOSE EOH INFORMATION TECHNOLOGY MANAGEMENT? Our expertise We have the highest level of skilled IT professionals in Africa. Our commitment IT is our business. Our constant training, access to industry insights and close vendor partnerships keep us a step ahead of the dynamic and increasingly complex world of applications, infrastructures, systems and platforms. Our proven ability We have a sterling track record in consulting, technology and outsourcing. Our breadth of solutions and services From consulting to outsourcing and managed services we have an incomparable array of end-to-end solutions. Our loyalty and reliability We have a Partner for Life philosophy that informs everything we do. Performance Management and Optimisation Systems, applications, data and networks are core to every organisation s IT functions. These need to be quick, reliable and consistent. A slow or poorly performing IT environment reduces business productivity and the ability to respond effectively to customer needs or competitor activity. Collectively EOH has vast experience in IT performance management, application testing, performance optimisation, performance monitoring, security, alerting and application management. We additionally have the largest number of IT management experts in the country. With industry leading solutions coupled with the EOH Managed Services offering, EOH is ideally suited to ensure application performance optimisation and business continuity of your IT infrastructure and applications. Our solutions and skills include leading edge application performance, high availability, security, network and WAN optimisation tools, as well as tools and expertise to monitor and manage your entire IT infrastructure. To ensure continuity EOH provides proactive alerting on business service impact, through to deep-dive analysis to pinpoint the exact problem caused by anything from complete outages to poor application responses. To prevent recurrence of issues, we provide recommended remediation solutions.

5 End User Computing and Mobility Mobile management is becoming a crucial part of the IT environment, just as mobile devices are becoming commonplace business tools many of them of the Bring Your Own Device (BYOD) variety. Mobility can offer efficiency and productivity gains. For IT to become a strategic business enabler, it has to consider how to help mobile users be more productive. It needs to figure out how to change operations and processes to drive effectiveness and bring down costs, while serving profitability. EOH can provide your organisation with the ability to manage, monitor and deliver enterprise mobility. Alternatively, EOH can take over the entire environment and manage it on your behalf. This in turn, enables your IT department to focus on what it should be doing vs. running a repair shop or tracking down data on individual devices. EOH s vast depth and breadth of knowledge and skills span infrastructure, platforms, applications, cloud and the network. EOH is therefore perfectly poised to take a holistic approach when assessing, optimising and monitoring your IT environment; enabling you to have an end-to-end understanding of the environment, associated risks and potential to improve. EOH s specialised solutions and tool-sets provide the granularity and accurateness to equip our customers with insight and ultimately foresight. Cloud Services EOH Cloud Services give you scalability, agility and ease of access, with flexible costs. You can outsource non-core business elements while focusing on your core business operations and customer service. Managed Cloud Services EOH Cloud Services gives you flexibility and agility to meet your changing business requirements. We can reduce complexity and optimise your infrastructure. You can securely manage your systems, data, applications and services without having to do it all in-house. Your cloud investment is always working as close to the ideal return as possible: you ll never be over-provisioned or under-provisioned. You get improved business efficiency, productivity and cost effectiveness. EOH Managed Hosted Cloud Services EOH provides outsourced cloud infrastructure as a fully managed service. You choose how you want to configure your infrastructure, what platforms you want it to run on, and what software you want to run on it. You may have invested in infrastructure and hardware and want to continue using it, or you may not want to use an off-site outsourced cloud infrastructure. EOH Cloud Services is completely agnostic. You choose the infrastructure you want and the software systems on it. This allows you to expand while retaining your legacy systems there s no need for expensive migrations and new software systems. You can carry on using whatever you have at the moment.

6 IT Security and Governance Information is what defines a business. It s what determines your offerings, your competitive advantage and ultimately your bottom line. Information leakage or theft results in financial, reputation and legal risk to organisations potentially seeing an end to an organisation s future sustainability. This is why EOH protects your data as it were an asset. Security requires an all-round strategy to reduce the risk of unauthorised access to information technology systems and data. Governance requires determining how various business units, personnel, executives and staff should work together to protect an organisation s digital assets, ensure data loss prevention and protect the organisation s public reputation. This must all be aligned with compliance requirements, culture and management. EOH IT Security and Governance takes a holistic approach to assessing, auditing and consulting on the security levels of a company s technology solutions. EOH s practical approach enables an actionable resolution to vulnerability protection, providing you with the framework and assistance required to effectively implement the required solution(s). IT Infrastructure EOH IT Infrastructure provides information and communication technology solutions to commercial, industrial and manufacturing organisations. Technical services include ad hoc support, online support, outsourcing, and consulting. EOH also delivers an endto-end service ranging from information technology and networking infrastructure to ERP and back-office solutions. Data Centre and Virtualisation A mature IT environment requires organisations to optimise their infrastructure while driving down costs and increasing efficiencies. There are not only performance and scale issues, but also ecological and economic inefficiencies that need to be addressed. IT needs the flexibility to adapt quickly and reliably to business needs. The ability to provide business services in line with the expectations of users and modern business practice is key. EOH specialists are most adept in keeping abreast with the ever changing, and increasingly complex IT environment. From consulting, strategic development and outsourced management, EOH can assist organisations no matter what stage they are at in terms of moving from physical to virtual. EOH will enable IT to become more business focused vs. focusing entirely on back-office processes. This enables IT from tackling problem-focused initiatives to instead being freed to realise opportunity-focused initiatives working in the business rather than with the business. EOH will work with the technology you have either we better optimise it for you, based on your current systems and applications - or we manage it entirely for you and ensure it works more efficiently for you.

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8 EOH IT Management MAKES YOU MORE EFFECTIVE , EOH Business Park, Gillooly s View, 1 Osborne Lane, Bedfordview, 2007, South Africa