BMC Transaction Management. Delivering on the promise

Transcription

1 BMC Transaction Management Delivering on the promise 9/2/2006

2 Agenda Landscape review Strategy 2

3 Business Transactions... Define how business gets done Depend on increasingly complex technology for execution Are the primary connection between the user and IT Not working (or failing) lead to Poor customer satisfaction Lost revenue Increased cost Compliance problems 3

4 Reality: Transaction Management Remains a Challenge 1 Leading challenges to transaction management are lost transactions and determining the cause of poor performance Most companies have a need to measure end-to-end service availability from the user s perspective (68%) Few companies measure end-to-end service availability (37%) Over 50% cite the lack of appropriate tools as the limiting factor to managing transactions Companies believe transaction management must span mainframe and distributed environments 1 Ziff-Davis, Enterprise Transaction Management Survey, December 2005 Survey sample: 1,190 4

5 Level Set: BSM & ITIL Taxonomy Business Service Business Activity, Process End User Action (EUA) Technical Transaction Event Incident Problem Home Banking Order Checks Wire Transfer Get Balances Select account (drop down list) Submit form (click button) Retrieve password from DB Performance Outlook access breach to server slow Any Many event which call in causes, reporting may access cause, issues an to interruption Outlook server in quality of service One/more Outlook server incidents not responding exhibiting common web access symptoms down 5

6 Why is Transaction Management So Difficult? Detection, isolation, and resolution of problem transactions takes too long and costs too much Finding and fixing broken transactions is an all hands on deck exercise Comprehensive and integrated transaction-based service level management is a do-it-yourself project Complete and integrated tool sets do not exist Variety of point products for specific environments do not naturally integrate Inability to understand true end-user experience and see end-to-end transaction components simultaneously Complete capture of problem data and in-context integration with specialist diagnostic tools is missing Existing tools incur a high cost of ownership 6

7 Therefore. Organizations need an accurate, comprehensive and unified solution to manage transactions across the entire IT infrastructure from end user experience to problem isolation and root cause 7

8 BMC Software Transaction Management The only Transaction Management solution that integrates and correlates transactional data, end user experience, and infrastructure monitoring to ensure real-time business service delivery Provides horizontal insight across mainframe, distributed and n-tier architectures for synthetic and real transactions Delivers exclusive mainframe diagnostics for root cause analysis Proactively improves problem isolation (cause of transaction breakdown) and problem resolution for organizations, regardless of IT complexity and ITIL maturity 8

9 Customer Benefits Improved end user experience and customer service Proactive and preventative measures taken prior to impacting the end user Level 1 and 2 Support armed with greater intelligence; resolve end user issues quickly Reduce risk prior to application deployment by understanding transaction performance across IT infrastructure Reduced cost of resolution Faster problem isolation Eliminates all hands on deck exercise Integrated monitoring with problem isolation and resolution across complex IT infrastructure Streamlines IT workflow Removes barriers and process redundancies Improves data sharing and enables seamless collaboration Better visibility into usage trends for budgeting and planning 9

10 BMC Transaction Management Deliverables BMC Transaction Management Application Response Time, TM-ART Measures and baselines end-user experience by simulating an end-user Drills down to first hop breakdown of transaction response time Captures session details for diagnosis of failed transactions Supports a broad range of applications and technologies Integrates with BMC service level and systems management products BMC Transaction Management End User Response Time, TM-EURT A unified platform for transaction management Covering synthetic and real transactions, Web or non-web, distributed or mainframe or cross-domain Monitor real end-user transactions for performance and availability Handle update transactions, or those transactions that cannot be tested with a robot, including audited transactions Set and measure service targets according to user class and geography Understand the impact of transaction capacity on performance Delivering unified integration to important BSM products BMC AppSight Unique APR - Application Problem Resolution system Covers Dot.Net & J2EE Broad coverage combined with deep level drill down MAINVIEW Transaction Analyzer Tracks real transactions through the mainframe Correlates and consolidates real transaction information from different subsystems Displays the path taken for each unit of work in the logical order in which the units were invoked Built on MAINVIEW technology to support CICS, IMS, DB2, WebSphere MQ, and WebSphere Application Server 10

11 BMC Transaction Management Deliverables MAINFRAME Real transaction analysis Transaction topology DISTRIBUTED AND MAINFRAME Synthetic transaction monitoring Service Level Management Identify acquisition DISTRIBUTED AND MAINFRAME Real transaction monitoring Service Level Management Unified transaction view CROSS-DOMAIN Transaction topology Real time transaction problem isolation & resolution 11

12 Components/Silos vs. Transactions monitoring Apache WEB z/os Apache WEB WebSphere CICS Firewall IIS WEB Oracle IIS WebLogic WEB BPM 12

13 Transactions Real End-2-End are the proxy performance between IT to monitoring Business Apache Mainframe WEB Apache WEB WebSphere IIS Firewall IIS WEB WebLogic CICS WEB Oracle 13

14 BMC Software Transaction Management Vision Operations Problem Detection: Is there a problem? Synthetic TM ART End User Transactions Composite Applications SOA TM EURT Real Problem Isolation: Where is the problem? Packaged TM.NET/J2EE TM MF MVTA Applications Support / Business Owner Problem Resolution: What is the problem? What is required to fix it? Problem Resolution Problem Resolution Problem Resolution Monitoring TM Identify MAINVIEW LEGEND: Released Future 14

15 BMC TM ART Remote Real First hop breakdown Web/Edge servers farm Application servers cluster farm WebSphere Mainframe DB2/IMS Firewall Proxy SAP/Siebel WebLogic Database cluster CICS Remote Synthetic Real Synthetic Management Server 15

16 BMC Mainview Transaction Analyzer Remote Real Web/Edge servers farm Application servers cluster farm WebSphere MTA Mainframe DB2/IMS Firewall Proxy SAP/Siebel WebLogic Database cluster CICS Remote Synthetic Real Synthetic Management Server 16

17 TM-EURT Remote Real Web/Edge servers farm Application servers cluster farm WebSphere Mainframe DB2/IMS Firewall Proxy SAP/Siebel WebLogic Database cluster CICS Remote Synthetic Real Synthetic Management Server 17

18 Ensuring Business Services Availability IT Operations Application Support Incident Mgmt Problem Mgmt Change Mgmt Detect Isolate Resolve Is there a problem? Where is the problem? What is the problem and What is required to fix it? Service Impact Manager Transaction Management AppSight MAINVIEW BMC Performance Manager, Operations Manager, etc. 3rd Party 18

19 Transaction Management A fundamental enabling technology Transaction availability, performance and throughput will be passed to SLM as input into service and operational level agreements and objectives BMC Transaction Management (Synthetic/Real) Detect transaction problems and invoke AppSight to isolate and resolve application problem BMC Identify AppSight BMC Service Level Management Based on transaction failures and threshold breaches, incidents (trouble tickets) can be opened automatically in Service Desk. Events generated by transaction failures and threshold breaches will be passed to BMC and third-party event management products BMC Event Manager BMC Performance Manager BMC Service Impact Manager Third-Party Event Mgmt Products BMC Remedy Service Desk 19

20 TXM Architecture Vision come to live BMC Portal TM ART AppSight Add-on Modules Add-on Modules Transaction Management Platform External Connections Data Store Shared data -CMDB ART MTA SIM SLM BPM EUE Browser BCI Metrics MTA COM+ J2EE MAINVIEW BMC Perf Mgr MSFT SDK Other Sub-domains 20

21 CMDB, Service Model and Service Impact Integration BMC Discovery locates infrastructure, application and service resources and their relationships and populates CMDB BMC SIM combines service model with correlated status and event information to show state and impact 21 Discovery Scanning Service Model Editor is used to incorporate transaction as an element of a Business Service Bus. Service Infra App Trx Complex Business Service Bus. Service Trx Simple Business Service Atrium CMDB CI CI CI CMDB info for deployment BMC Transaction Management creates Configuration Items in CMDB that represent transactions BMC Service Impact Manager BMC Transaction Management BMC Transaction Management generates transaction related events to BMC SIM other infrastructure and application events

22 Accelerating the Process Application Problem Resolution Problem Resolution Process 80% Root Cause Analysis 20% Fix Manual & Iterative Root Cause Analysis Process Automated & Accelerated Root Cause Analysis Process AppSight APR system Time, Cost, & Effort Reduced by up to 70% 22

23 Summary BMC Transaction Management is a comprehensive solution that integrates and correlates transactional data, end user experience, and infrastructure monitoring to ensure real-time business service delivery Multidimensional view of business transactions for comprehensive service level management and automated incident investigation and resolution Unique integrated technology to address the needs of our customers Value? Extends reach of IT service management to the end user Provides economic advantage greatly improves customers operational efficiency to contain IT costs and optimize service management Leverages and extends BSM investment 23