FSC020 Processes in SAP Credit Management, SAP Biller Direct, SAP Dispute, and SAP Collections Management

Transcription

1 Processes in SAP Credit Management, SAP Biller Direct, SAP Dispute, and SAP Collections Management SAP ERP - Financials Course Version: 98 Course Duration: 3 Day(s) Publication Date: 2015 Publication Time:

2 Copyright Copyright SAP SE. All rights reserved. No part of this publication may be reproduced or transmitted in any form or for any purpose without the express permission of SAP SE. The information contained herein may be changed without prior notice. Some software products marketed by SAP SE and its distributors contain proprietary software components of other software vendors. Trademarks Microsoft, WINDOWS, NT, EXCEL, Word, PowerPoint and SQL Server are registered trademarks of Microsoft Corporation. IBM, DB2, OS/2, DB2/6000, Parallel Sysplex, MVS/ESA, RS/6000, AIX, S/390, AS/400, OS/390, and OS/400 are registered trademarks of IBM Corporation. ORACLE is a registered trademark of ORACLE Corporation. INFORMIX -OnLine for SAP and INFORMIX Dynamic ServerTM are registered trademarks of Informix Software Incorporated. UNIX, X/Open, OSF/1, and Motif are registered trademarks of the Open Group. Citrix, the Citrix logo, ICA, Program Neighborhood, MetaFrame, WinFrame, VideoFrame, MultiWin and other Citrix product names referenced herein are trademarks of Citrix Systems, Inc. HTML, DHTML, XML, XHTML are trademarks or registered trademarks of W3C, World Wide Web Consortium, Massachusetts Institute of Technology. JAVA is a registered trademark of Sun Microsystems, Inc. JAVASCRIPT is a registered trademark of Sun Microsystems, Inc., used under license for technology invented and implemented by Netscape. SAP, SAP Logo, R/2, RIVA, R/3, SAP ArchiveLink, SAP Business Workflow, WebFlow, SAP EarlyWatch, BAPI, SAPPHIRE, Management Cockpit, mysap.com Logo and mysap.com are trademarks or registered trademarks of SAP SE in Germany and in several other countries all over the world. All other products mentioned are trademarks or registered trademarks of their respective companies. Disclaimer THESE MATERIALS ARE PROVIDED BY SAP ON AN "AS IS" BASIS, AND SAP EXPRESSLY DISCLAIMS ANY AND ALL WARRANTIES, EXPRESS OR APPLIED, INCLUDING WITHOUT LIMITATION WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE, WITH RESPECT TO THESE MATERIALS AND THE SERVICE, INFORMATION, TEXT, GRAPHICS, LINKS, OR ANY OTHER MATERIALS AND PRODUCTS CONTAINED HEREIN. IN NO EVENT SHALL SAP BE LIABLE FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES OF ANY KIND WHATSOEVER, INCLUDING WITHOUT LIMITATION LOST REVENUES OR LOST PROFITS, WHICH MAY RESULT FROM THE USE OF THESE MATERIALS OR INCLUDED SOFTWARE COMPONENTS. g

3 Contents Contents Course Overview... v Course Goals... v Course Objectives...vi Unit 1: SAP Receivables Management... 1 SAP Receivables Management... 1 Unit 2: SAP Credit Management... 2 SAP Credit Management Overview... 2 Credit Data... 2 Process Integration... 3 Flexible Enhancement Framework... 3 External Credit Information... 3 Reporting & Mass Change... 3 Integration of SAP NetWeaver BI and Portal... 4 Unit 3: SAP Biller Direct... 5 Overview... 5 User Management... 5 Functions in the B2C Scenario... 5 Functions in the B2B Scenario... 5 Customer Communication... 6 Integration of SAP NetWeaver BI... 6 Unit 4: SAP Dispute Management... 7 Dispute Management Overview... 7 Finance Process Integration... 7 Dispute Case Details... 7 Dispute Management Functions... 8 Further integration scenarios of SAP Dispute Management... 8 Unit 5: SAP Collections Management... 9 Overview... 9 Organizational Structure and Master Data... 9 Generation of Worklists... 9 Functions for Collecting Receivables... 9 Further Integration Scenarios of SAP Collections Management SAP SE. All rights reserved. iii

4 Contents Unit 6: Appendix Architecture...11 Architecture...11 Architecture...11 Architecture SAP SE. All rights reserved. iv

5 Course Overview Course Overview This course provides an overview of SAP Receivables Management and defines SAP s approach to developing this solution. The course outlines the SAP Receivables Management components SAP Credit Management, Biller Direct, Dispute Management, and Collections Management, and defines how these components allow an organization to improve the process efficiency within the financial supply chain. The knowledge gained in this course will help you become a more productive member of your project implementation team. Target Audience This course is intended for the following audiences: Decision makers Project managers Key users and project team members Consultants and sales employees Course Prerequisites Required Knowledge Fundamental knowledge of sales and financial processes Recommended Knowledge SAP ERP knowledge in the area of sales order processing and A/R Accounting Course Goals This course will prepare the participant to: Obtain an overview of SAP Receivables Management and define SAP s approach to developing the solution Outline the SAP Receivables Management components SAP Credit Management, Biller Direct, Dispute Management and Collections Management, and define how these components allow an organization to improve its efficiency within the financial supply chain 2015 SAP SE. All rights reserved. v

6 Course Overview Course Objectives After completing this course, the participant will be able to: Explain the features and benefits of SAP Receivables Management and the components SAP Credit Management, Biller Direct, Dispute Management, and Collections Management Describe the functions, architecture options, and integration options of these SAP Receivables Management components Describe how an organization can actually implement these SAP Receivables Management components in its sales order processing Apply the basic steps of the SAP Receivables Management components listed above 2015 SAP SE. All rights reserved. vi

7 Unit 1 SAP Receivables Management Unit Overview This unit provides an overview of SAP Receivables Management and helps to understand its approach. You will learn which components are part of SAP Receivables Management and get an overview of their functional scope. Lesson: SAP Receivables Management Define Receivables Management Explain the functional content of SAP Receivables Management components Understand the business scenario used in this course to explain the functions of SAP Receivables Management components 2015 SAP SE. All rights reserved. 1

8 Unit 2 SAP Credit Management Unit Overview We will begin our study of SAP Receivables Management with SAP Credit Management. First, we will study key organizational elements in SAP Credit Management. Then, we will see which functions are available in SAP Credit Management, and how the components are integrated into logistical processes. Lesson: SAP Credit Management Overview Define SAP Credit Management (as part of SAP Receivables Management) List the current pain points in credit management processes Describe how to manage the credit risk (requirements) List the functions and features of SAP Credit Management Explain the (landscape) scenario of centralized credit management Describe the processes that are covered by SAP Credit Management Lesson: Credit Data Explain what kind of Credit Management data are organized in which way within SAP Business Partner, that is:- The credit profile for the central storage of data referring to the risk evaluation of a customer (internal scoring, risk class, external rating, credit check rule)- The organization of credit limits in credit segments- The possibility of building customer hierarchies using relationships 2015 SAP SE. All rights reserved. 2

9 Lesson: Process Integration Explain the integration of SAP Credit Management in R/3 SD and FI-AR including- The exposure update in SAP CM by liability information of SD and FI-AR - The transfer of payment behavior information from FI-AR to SAP CM (credit vector)- The credit check in SD Describe the possibility to enhance the integration with own logic by implementing BAdIs Explain the use of the credit case for the electronic processing of credit limit requests Lesson: Flexible Enhancement Framework Describe the way of scoring and credit limit calculation using formulas and how these can be configured using the formula editor Describe the functionality and the scope of the checking rule Explain the concept of building up process chains with credit events Lesson: External Credit Information Describe the integration of (multiple) external credit agencies in SAP Credit Management Explain the way to use external ratings in the scoring calculation. Lesson: Reporting & Mass Change Describe the SAP Credit Management reporting and analysis capabilities in the OLTP system like- The creation of early warning lists and analysis of the exposure for one or multiple customers- The reporting on the past credit checks of a customer Explain how to use the mass updates for different purposes 2015 SAP SE. All rights reserved. 3

10 Lesson: Integration of SAP NetWeaver BI and Portal Describe how SAP BI can be used for reporting purposes and for scoring calculation Explain how SAP BI queries are used within the Credit Manager Portal and how you can add your own BI reports to the credit manager portal 2015 SAP SE. All rights reserved. 4

11 Unit 3 SAP Biller Direct Unit Overview Lesson: Overview Define SAP Biller Direct as a part of SAP Receivables Management State the business motivation and the benefits of SAP Biller Direct Describe the several business processes of SAP BD Lesson: User Management Describe the several user types in SAP BD Explain the several information concepts of SAP BD Lesson: Functions in the B2C Scenario Describe the several forms of displaying the invoices Describe the methods of payments Lesson: Functions in the B2B Scenario Describe the balance display in SAP BD Explain the process of balance reconciliation in SAP BD 2015 SAP SE. All rights reserved. 5

12 Lesson: Customer Communication Explain the communication methods with customers Lesson: Integration of SAP NetWeaver BI Describe how SAP BI can be used for reporting purposes 2015 SAP SE. All rights reserved. 6

13 Unit 4 SAP Dispute Management Unit Overview In this unit, we will continue the consideration of the order to cash process. Now, you will learn how an organization can react to customer claims occurring along the receivables management process. In this context, the unit will show you how a dispute case is structured, which functions are provided to analyze and solve customer claims, and how FI-AR transactions are integrated with SAP Dispute Management. Lesson: Dispute Management Overview Define SAP Dispute Management List the current pain points in SAP Dispute Management processes Describe the Dispute Management process requirements Describe what functions are targeted on which business requirements Explain the scenario of centralized SAP Dispute Management Describe the processes that are covered by SAP DM Lesson: Finance Process Integration Explain the integration of SAP Dispute Management with FI and Biller Direct including- Creation, change, and display of dispute cases from within FI and Biller Direct - Automatic update of dispute cases by FI transactions and where the updates become visible Lesson: Dispute Case Details Explain the structure of dispute cases 2015 SAP SE. All rights reserved. 7

14 Describe the attributes, the case record, and the note & action log functionality of dispute cases Lesson: Dispute Management Functions Describe the functions of SAP Dispute Management and how you can use them for the processing of dispute cases. Lesson: Further integration scenarios of SAP Dispute Management Explain the Dispute Management content for SAP BI Understand how SAP Dispute Management is integrated into SAP Shared Services Framework 2015 SAP SE. All rights reserved. 8

15 Unit 5 SAP Collections Management Unit Overview Lesson: Overview Describe the concept of SAP Collections Management Explain which business requirements SAP Collections Management target to cover Lesson: Organizational Structure and Master Data Explain the functions of SAP Collections Management Describe the integration with FI and SAP Dispute Management Lesson: Generation of Worklists Explain the process steps of worklist creation Explain the logic of generating the worklist entries Lesson: Functions for Collecting Receivables Explain the receivable collection process Describe the functions available in the worklist to prepare a customer contact Describe the Process Receivables functions for creating a customer contact List the functions for monitoring the receivable collection 2015 SAP SE. All rights reserved. 9

16 Lesson: Further Integration Scenarios of SAP Collections Management Explain the Collections Management content for SAP BI Understand how SAP Collections Management is integrated into SAP Shared Services Framework Lesson: 2015 SAP SE. All rights reserved. 10

17 Unit 6 Appendix Unit Overview Lesson: Architecture List the System Requirements of SAP Credit Management State the various Deployment Options Lesson: Architecture Describe the architecture of SAP BD Explain the role of the SAP Java Connector into the architecture of SAP BD Give an overview about the architecture of SAP Web Application Server Describe the technical requirements Lesson: Architecture List the System Requirements of SAP Dispute Management State the various Deployment Options Lesson: Architecture List the System Requirements of SAP Collections Management State the various Deployment Options 2015 SAP SE. All rights reserved. 11