Performance Monitoring Report: Business and Industry Services

Transcription

1 Performance Monitoring Report: Business and Industry Services Performance Monitoring Report: Business and Industry Services Business and Industry Services Purpose Statement To provide instructional services that improve the occupational skills of individuals through the customized delivery of training, consulting November 15, 2011 services, and technical assistance benefitting employers and contributing to economic development. November 20, 2018

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3 Business and Industry Services Report Details Overview The Business and Industry Services (BIS) division of the College designs and delivers customized solutions for the workforce and process improvement needs for district employers and organizations. Through an iterative and collaborative approach, training and technical assistance programs are jointly developed with organizations that target the specific areas of opportunity including; critical skill gaps, process improvement, leadership and succession planning, and communication skills, among many others. Through the outcomes of the work done through Business and Industry Services, organizations realize improved profitability, enhanced organizational capacity, and enhanced employee career pathways resulting in more robust economic development in the college district. The primary tools employed by the College include customized training and technical assistance solutions designed by faculty with extensive industry experience, which is combined with academic rigor and reflect the uniqueness of each organization s operation. BIS results also reflect educational services provided through high school dual credit partnerships and the delivery of transcribed FVTC classes in partnership with the Department of Corrections. In , the total contract revenue increased to $12M. This level of delivery is reflected in the number of organizations served (2,032) with 14,504 individuals receiving services through 23,420 course enrollments. These results are achieved through a college-wide commitment to provide the highest level of quality service to organizations. What We Do BIS works closely with organizations to understand the uniqueness of their operations and co-develop skills development and process improvement solutions which can utilize FVTC talent from multiple instructional areas of the College. Customized training and technical assistance services strive to integrate the client s unique business, cultural and market-driven requirements. High-value challenges faced by organizations today include: succession planning, operational efficiency, process improvement, and addressing critical skill gaps. BIS is a responsive partner which leverages its web presence, timely response to service requests, and a face-to-face solution-building framework to ensure the proper design and execution of the specific talent developing solutions required by its clients for long-term success. Through a wide variety of resources such as facility rentals, specialized labs, meeting rooms, and culinary services, BIS provides one-stop convenience for any organization s meeting and training needs. An important and steadily growing area is the alternative and dual credit programs for district high schools. These programs are a critical tool for creating a pathway to secondary education for today s high school students. In summary, Business and Industry Services operates on a fee-for-service basis with organizations or in a continuing education delivery model for professional development offerings to employed adults. 2

4 Integrated Model To serve both Business and Industry Services clients and degree-seeking students, FVTC utilizes the integrated model of sourcing faculty and staff from its rich variety of certificate and degree programs to deliver customized training and technical assistance services. The staff members involved with BIS assignments are able to bring relevant industry processes, perspectives and challenges back into the classroom. This shared learning between industry and academic programs brings the rigor of academic instruction to industry while making certain academic programs reflect current industry practices and technology. In , the College delivered 827 organizational and 107 multiple-recipient contracts. Organizational contracts increased by 13% whereas multiple-recipient contracts remained constant. These contracts represent a spectrum of services provided as listed in Table A. Table B lists the wide variety of consulting categories the College delivers through Instructional Training or Technical Assistance. Instructional Training Technical Assistance Facility Rental/Alternative High School/Other Table A: Description of Services Technical trainers and curriculum experts work with organizations to tailor training to address business objectives and employee skill gaps. This service includes an extensive offering of courses, seminars and workshops, and professional development instruction for organizations and employed adults for both private and public employers. Dual credit offerings in high schools and educational services in correctional facilities are services provided under contract. FVTC staff provides assessment, training plan development and consulting in College facilities or at a company worksite. Services include facilitation, strategic planning, prototyping, trial press runs, curriculum development and many others. FVTC training rooms, meeting rooms, labs and equipment provide general business and specialized manufacturing support. Alternative High School services are an additional resource for school districts to support students at risk of not graduating high school. APICS / Supply Chain Solutions Employee Assessments Business, Management & Finance Communication Skills Computer Technologies Construction Customer Service, Sales & Marketing Engineering Technology Environmental Health, Safety Global Education & Services Healthcare & Human Services Table B: Training & Consulting Categories Horticulture, Agriculture & Natural Resources Human Resources & Workplace Skills Lean & Six Sigma Learning & Training Technologies Manufacturing Printing Technologies Public Safety Small Business & Entrepreneurship Transportation 3

5 For Whom FVTC Business and Industry Services served 14,504 service recipients in These students averaged 46 hours of training per person, for a total of 23,420 course enrollments and 670 FTEs (an FTE equates to 30 credits per student per year). Enrollments grew slightly from , but FTEs declined due to students taking fewer average hours of training (Table C). Business and Industry training represents 11.5% of the total FTEs generated by the College in (total FTE = 5,811). Please note that technical assistance contracts, although significant, do not contribute to enrollments in this category. Table C: Enrollments by Year Unduplicated Academic Year Student Headcount Course Enrollments FTEs Average Hours Per Person ,983 23, ,504 23, Profile of Organizations Served In addition to the revenue information in the At What Cost section on page 6 of this report, Vision 2020 Strategic Measure 3.4 Customized training/technical assistance volume is monitored by reviewing revenue volume by sector (Figure 1), and Strategic Measure 3.5 Number of employers served through workforce training is highlighted in Table D. Figure 1 shows robust growth in the Educational market with an increase of nearly $516K or 17%, particularly through the K-12 district partnerships established by staff in FVTC s Student Services and instructional areas. Business and Industry revenues increased by 9%, while the Government sector had a decrease. Out-of-state revenues reflect a 37% decrease in , predominantly due to competitive contracts not received in global education. FVTC delivered training and technical services as well as other instructional contract services to 2,032 different organizations in Figure 1: Revenue Profile by Organizational Category *Unaudited data Source: FVTC PeopleSoft Finance (8/7/18); Includes state and non-state reportable revenue, as well as State funding for WAT grants, but excludes internal transfers for support 4

6 Through long-term workforce and process improvement partnerships, FVTC is a preferred provider of business solutions to employers and organizations in the college district and beyond. Table D shows a list of the top 20 contracting clients. A continuing need for skilled labor and improved processes is evident in many industry clusters including; Transportation, Logistics, Supply Chain, Manufacturing, and Packaging. Organizations in these clusters and others develop a true working partnership with FVTC staff to address building their talent pipelines, addressing critical skill gaps and improving internal processes to enhance their competitive position in their respective industries. Table D: Key Contracting Clients by Revenue APICS $884K $476K ROEHL TRANSPORT $798K $780K MILLER ELECTRIC $355K $302K PIERCE MANUFACTURING $351K $231K WAUPACA FOUNDRY $319K $359K FABICK $295K $268K OSHKOSH CORRECTIONAL INSTITUTION $257K $268K BEMIS COMPANY INC $208K $176K OSHKOSH DEFENSE LLC $168K $351K FBI $161K $189K GALLOWAY CO $156K $17K FOX VALLEY ELECTRICAL $109K $91K NEENAH FOUNDRY $105K $60K CHILDREN'S COURT IMPROVEMENT $96K $36K DUPONT $93K $107K MACDERMID PRINTING SOLUTIONS $72K $126K KINGSBURY INC $71K $18K NORTHEAST WI TECHNICAL COLLEGE $65K $62K J J KELLER & ASSOCIATES, INC $63K $59K AMICA INSURANCE $63K $109K Participant and Employer Satisfaction Participant feedback is requested at the conclusion of each training session. The instructor, instructional content, level of learning experience and overall satisfaction with the training experience are evaluated. This feedback is critical to ensure that the College is delivering services as required by the employer. With over 5,000 evaluations received each year, the College consistently receives ratings of over 4.5 on a 5 point scale in each category evaluated. Maintaining this level of satisfaction is critical to the continued growth of the number of BIS customers served. In addition, the employer is polled at the completion of the contracted training event to determine the level of customer service experienced, the overall value of the training, as well as if the employer would employ the College again for future training. Similar to participant satisfaction, employers consistently rate the results of FVTC s training and technical assistance efforts over 4.5 on a 5-point scale. An essential indicator of employer satisfaction is the key rating of Would Contract Again. Here FVTC has 5

7 maintained a rating of 4.5 or higher for three straight years. In addition, the Overall Satisfied measure of 4.8, a key measure of anticipated future activity, increased from its 4.7 rank the last two years. This metric incorporates not only the instructional delivery, but the level of support received by the client from their initial FVTC contact through the billing of the services provided. At What Cost Revenue Generated In the , revenue from contract training, technical assistance, professional development seminars, Workforce Advancement Training (WAT) grants, facility rentals and Alternative High School revenue increased to $12,015,901 (Figure 2). This revenue increase of $378K was primarily due to strong customized training and technical assistance results from K-12 partnership and Manufacturing contracts in Figure 2: Revenue by Contract Type *Unaudited data Source: FVTC PeopleSoft Finance (8/7/18); Includes state and non-state reportable revenue, as well as State funding for WAT grants, but excludes internal transfers for support Benchmark Comparisons Figure 3 compares FVTC performance with select benchmark colleges based upon the highest results in contract revenue generation over the last three years. The unaudited benchmark comparisons (Figure 3 blue bars) were self-reported by the WTCS colleges. These comparisons demonstrate that FVTC maintains its lead position in the WTCS in securing and delivering contract and professional development services as measured by revenue. For the most recently audited year of (Figure 3 gold bar), FVTC delivered 23.3% of all WTCS contracts as measured by revenue. WTCS college results by highest percentage of total state contracting revenue are: Northeast (9.2%); Moraine Park (8.9%); and Gateway (7.7%). In fiscal year , total WTCS contracted services revenues rose for the fifth straight year to $47M. 6

8 Figure 3: Benchmark Comparisons by Revenue Generated (State Reportable Contracts and Professional Development Seminars) *Unaudited : FVTC PeopleSoft Finance (8/7/2018) Note: Comparative data is self-reported from respective colleges may not be inclusive of all revenue Source for : WTCS Report Contract vs PDS 2017 and 2017 WTCS CNT310 Reports (9/7/18) Contracting Financial Results Contracting results, based on fiscal year, are displayed below in Figure 4. Revenue earned by delivering training and technical assistance to business and industry was $11.8 million, 5.9% greater than the previous year. Expenditures rose and reached $12.4 million, a 14% increase over the prior year. This increase was mainly due to the reallocation of administrative staff costs to Contracting Funds in Staff reallocation occurred to more accurately reflect current work assignments and resulted in a loss of $87K. The reserve balance attributable to Contracting maintain a very healthy level based on prior years results. Figure 4: Multi-year Financial Results *Unaudited Source: FVTC PeopleSoft Finance (8/7/18). Total activity including all contracting and professional development activity 7