INTERMEDIATE WORD PROCESSING (205)

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1 Page 1 f 6 Cntestant Number: Time: Rank: INTERMEDIATE WORD PROCESSING (205) REGIONAL 2017 Prductin Prtin: Jb 1: Letter Jb 2: Mem Jb 3: Table Jb 4: Title Page (100 pints) (100 pints) (100 pints) (100 pints) TOTAL POINTS (400 pints) Failure t adhere t any f the fllwing rules will result in disqualificatin: 1. Cntestant must hand in this test bklet and all printuts. Failure t d s will result in disqualificatin. 2. N equipment, supplies, r materials ther than thse specified fr this event are allwed in the testing area. N previus BPA tests and/r sample tests r facsimile (handwritten, phtcpied, r keyed) are allwed in the testing area. 3. Electrnic devices will be mnitred accrding t ACT standards. N mre than ten (10) minutes rientatin N mre than sixty (60) minutes actual testing time N mre than ten (10) minutes wrap-up Prperty f Business Prfessinals f America. May be reprduced nly fr use in the Business Prfessinals f America Wrkplace Skills Assessment Prgram cmpetitin.

2 INTERMEDIATE WORD PROCESSING - REGIONAL 2017 Page 2 f 6 GENERAL INSTRUCTIONS 1. Make certain this test bklet cntains Jbs Key all Jbs accrding t the instructins given. 3. Crrect any bvius keybarding errrs and incrprate any editing ntatins. 4. Crrect any errrs in frmatting. Use frmatting shwn in the Style & Reference Manual. 5. Fr any prblem where yu wuld nrmally key yur reference initials, key yur cntestant number. Yur name r initials shuld nt appear n any wrk yu submit. 6. Key yur cntestant number and jb number as the fter in the lwer left-hand crner f all wrk submitted unless therwise specified. Example: Jb 1 7. If yu finish befre the end f the 60 minutes f testing, ntify the prctr. Time may be a factr in determining a winner when there is a tie scre. 8. When turning in yur materials, place yur scring sheet n tp f yur jbs. The jbs shuld be arranged in numerical rder.

3 Page 3 f 6 Jb 1 Letter Directins: Prepare the fllwing cmpany cmmunicatin fr Tm Carlsn. Frmat accrding t the Style & Reference Manual. Because this cmmunicatin will be sent by , fllw the business letter frmat. D nt include a date, an inside address, a cmplimentary clse, r yur reference initials. Dear PBA Emplyees and Cntractrs Yu might be aware that PBA is underging the majr task f replacing ur phne system. Befre we can adequately address the brad variety f needs amng the headquarters, the main branches, the satellite campuses, and ur cntractrs, we need t gather infrmatin abut hw yu use yu phne tday. Please cmplete the fllwing tasks befre the end f the mnth. 1. Visit the web page where yu will find infrmatin n the types f phnes available, prject timelines, answers t FAQs, and mre. 2. After reviewing the types f phnes available, please answer the questinnaire abut yur phne needs and preferences. 3. Please ntify yur immediate supervisr when yu have finished these tasks. After all the preliminary data is gathered thrugh the questinnaires, ur team will reach ut t grups and individuals t fllw up n specific cncerns r needs identified by the respnses. Thrughut these next few mnths, we will cntinue t keep yu apprised f ur prgress n this prject. Tm Carlsn, Manager Infrmatin Technlgy Department

4 Page 4 f 6 Jb 2 Memrandum Directins: Prepare a memrandum frm Tm Carlsn t all cmpany managers. Frmat accrding t the Style & Reference Manual. Use the date February 9, 2017, and use the subject line Phne System Update. TO: PBA Managers sp FROM: Tm Carlsn, Manager, Infrmatin Technlgy Dept. In alignment with the cmpany s strategic gals, we need imprved tls t cmmunicate effectively with clleagues, custmers, and partners acrss the cuntry. In a key step twards imprved cmmunicatins, last mnth the Bard f Directrs apprved the IT Departments request t replace ur telephne systems cmpanywide. IT is sliciting prpsals fr this majr prject and will be publishing an RFP within the tw mnths. Befre we can finalize the RFP, we need t gather input frm all emplyees and even the cntractrs. Fr this reasn, tday I sent ut a cmpany wide cmmunicatin by asking everyne t cmplete a questinnaire n their phne usage and preferences. In that cmmunicatin, I asked emplyees t let their immediate supervisrs knw nce they have cmpleted the task. Please mnitr this part f the prject t ensure all f yur immediate emplyees cmplete the questinnaire. January 2017 February 9, 2017 March 1, 2017 April 2017 July 2017 TBD End f year nly 1 blank line after title IMPORTANT DATES Bards f Directr apprved phne system update Request sent t all emplyees regarding the questinnaire Supervisrs ensure emplyees have cmpleted the questinnaire IT Department will publish RFP IT Department will review prpsals and select vendr Prject details Prject cmplete Please keep these imprtant dates in mind fr this prject. I will cntinue t let yu knw where we are in the prcess and what assistance we may need frm yu r yur department.

5 Page 5 f 6 Jb 3 Table Directins: Prepare a table (with brders). Use the fllwing frmat, including the brders. Tp-align text within the cells. Key a left-aligned title Phne Optins in 14 pint bld with a QS fllwing title. The table text is 12 pint fnt. Center the table n the page. Cisc 7841 Supprts 4 lines Ergnmic design Cmpatible with wired r DECT wireless headset High-fidelity vice with graphical display and backlit indicatr Access t a cmprehensive suite f unified cmmunicatin features Cisc 8845 Supprts 5 lines Ergnmic design Can easily pair with yur cellphne Cmpatable with wired, DECT wireless, r Bluetth headsets 720p HD vide and wideband audi fr crystal clear vide and vice cmmunicatins Cisc 8851 Cisc 8865 Supprts up t 302 lines with expansin mdule - may be additinal cst Ergnmic design Available expansin mdule can supprt additinal lines Cmpatible with weird, DECT wireless, r Bluetth headsets Access t a cmprehensive suite f unified cmmunicatin features

6 Page 6 f 6 Jb 4 Title Page Directins: Create a title page, accrding t the Style & Reference Manual. Use Arial 14 pint bld fnt. Add a page brder t the whle dcument, 1 ½ pint width. Prfessinal Business Assciates Instructins fr Phne System Up Date Tm Carlsn Infrmatin Technlgy department July 2017