organizational citizenship behavior OCB

Transcription

1 10 4 * B849:C93 Cascio [1] organizational citizenship behavior OCB Cascio [1] [2] *

2 [3] critical [4] incident techniqu BOS [5] 80 Behavioral [6] 2 behavioral consistency models [7] CIT Flanagan 1949 to evaluating personnel [3] Cascio [1] 3

3 graphic rating scale alternative ranking method paired comparison method forced distribution method critical incident method Behaviorally Anchored Rating Scale, BARS Behavioral Observed Scale, BOS [8] Conway [9] Lee task characteristics [10] Guion Gibson [11] Lee Lee

4 Binning Barrett [12] OCB Organ OCB 90 Borman Motowidlo contextual performance - Katz Kahn Bateman Organ 1983 Katz Kahn OCB Podsakoff [13] Organ OCB Borman

5 10 4 Motowidlo [14,15] OCB Borman Motowidlo task perform contextual [15] performance Borman Motowidlo Van Motowidlo Scotter job dedication interpersonal [16] facilitation Borman Motowidlo 3 [17] [18] Organ 1988 OCB (civic virtue) (altrusim) (conscientiousness) (sportsmanship) (courtesy) Farh Early Lin 1997 OCB (identification with company) (altrusim towards colleagues) (conscientiousness) (interpersonal harmony) (protecting company resources) OCB OCB OCB [19]

6 [20] 5 70 Borman [21] Guion Gibson [11] 1 Cardy Dobbins [22] 2 Feldman 3 Murphy Balzer [22] 4 [23] Murphy Balzer [22] [1] Cascio W F. Applied psychology in human resource management. 5th ed. USA, Prentice-Hall, [2] Landy F J, Farr J L. The Measurement of Work Performance. New York: Academic Press, [3] Henderson R I. Performance Appraisal. 2nd ed. Reston,Va: Reston, [4] Smith P C, Kendall LM. Retranslation of Expectations: an Approach to the Construction of Unambiguous Anchors for Rating Scales, Journal of Applied Psychology, 1963,47: [5] Keaveny T, McGann A. A Comparison of Behavioral Expectation Scales and Graphic Rating Scales. Journal of Applied Psychology, 1975, 60: [6] Wexley K N. Personnel training. Annual Review of Psychology, 1984, 35: [7] Zedeck S, Cascio W F. Psychological issues in personnel decisions. Annual Review of Psychology, 1984, 35: [8], [9] Conway J M. Distinguishing contextual performance from task performance for managerial jobs. Journal of Applied Psychology, 1999, 83: 3-13 Liang K G. Fairness in Chinese organizations. Doctoral dissertation, 1999

7 10 4 [10] Lee C. Increasing Performance Appraisal Effectiveness: Matching Task Types, Appraisal Process, and Rater Training. Academy of Management Review, 1985, 10: [11] Guion R M, Gibson W M. Personnel selection and placement. Annual Review of Psychology, 1988, 39: [12] Binning J F, Barrett G V. Validity of personnel decisions: A conceptual analysis of the inferential and evidential bases. Journal of Applied Psychology, 1989, 74: [13] Podsakoff P M, MacKenzie S B. The impact of organizational citizenship behavior on organizational performance: A review and suggestions for future research. Human Performance, 1997, 10: [14] Organ D W. Organizational citizenship behavior: it s construct clean-up time. Human Performance, 1997, 10(2): [15] Borman W C, Motowidlo S J. Expanding the criterion domain to include elements of contextual performance. In: Schmitt N, Borman W C ed. Personnel selection in organizations. San Francisco: Jossey_Bass, 1993 [16] Van Scotter J R, Motowidlo S J. Interpersonal facilitation and job dedication as separate facets of contextual performance. Journal of Applied Psychology, 1996, 81: [17] Borman W C, Motowidlo S J. Task performance and contextual performance : the meaning for personnel selection research. Human performance, 1997, 10(2): [18] [19] Farh J L. Impetus for action: a cultural analysis of justice and organizational citizenship behavior in Chinese society. Administrative Science Quarterly, 1997,42: [20] [21] Borman W C. Format and training effect on rating accuracy and rater errors. Journal of Applied Psychology, 1979,64: [22] Murphy K R, Balzer W K. Systematic distortions in memory-based behavior ratings and performance evaluations: consequences for rating accuracy. Journal of Applied Psychology, 1986,71: [23] Hakel M D. Personnel selection and placement, Annual Review of Psychology, 1986, 37: THE DEVELOPMENT OF BEHAVIOR-BASED PERFORMANCE APPAISAL APPROACH Ma Chenggong, Wang Erping (Institute of Psychology, The Chinese Academy of Sciences, Beijing ) Lin Ping (Department of Humanity and Social Sciences, Beijing College of Mechanical Industries, Beijing ) Abstract Behavior-based performance appraisal has focused in the research on performance appraisal since the 1960 s. There are some invincible limitations in nonjudgmental measures based on job outcome, so different kinds of behavior-based judgment measures have been successively developed. Selection of behavior items has become the central issue of the approach. Studies such as organizational citizenship behavior, differentiation of task performance and contextual performance has put forward new issues to behavior-based performance appraisal. Key words critical incident technique, organizational citizenship behavior, contextual performance, task performance.