Contents. GroveMedical.com User s Guide v2.19. Let us show you The Grove Medical Difference Customer Support:

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1 GrveMedical.cm User s Guide v2.19 Cntents New Features Guide... 2 Getting Arund the Redesigned Web Site Smart Phne and Tablet Friendly... 4 Hw D I get Started Using 4 Custmer Prtal All the Mst Cmmn Needs in One Place... 6 Shpping Lists - Making Ordering Easier... 6 Enhanced Quick Order Pad... 7 Searching Our Inventry... 8 Finding Prduct Infrmatin... 9 Grve Applicatin Shrtcuts All New Checkut Prcess FAQ and Trubleshting Let us shw yu The Grve Medical Difference Custmer Supprt:

2 GrveMedical.cm User s Guide v2.19 New Features Guide New Lk Respnsive Design Streamlined checkut prcess Custmer Prtal Enhanced Shpping Lists Dynamic Shpping Lists Enhanced Quick Order Pad New Item Categries Shp by Brand Best Selling Items Related Items We have upgraded the lk f ur site. While nt a technical enhancement, it was changed t make yur medical supply rdering a pleasant experience. Our site is nw fully respnsive t screen size t allw use n any sized device frm large cmputer mnitrs t the smallest f smart phnes. The checkut functin was redesigned t an intuitive 5 step prcess. The custmer prtal is yur new landing page. Once lgged in, yu will start at the custmer prtal where the mst cmmn rder functins are cmpiled fr fast and easy access. The Shpping List is the fast track fr generating weekly supply rders. Our Shpping lists nw include price, stck availability, and manufacturer. We have retired the Buying Histry shpping List and replaced it with 3 new shpping lists; 1-Items Purchased Within 30 Days, 2-Items Purchased Within 3 Mnths, and 3- Items Purchased Within the Year. Of curse, yu can still generate yur wn shpping list t further expedite yur supply rdering prcess. The Quick Order Pad is nw a search engine and fully validates yur entries. Enter either the item cde r the descriptin t find items and add them t yur rder. The Item categry structure is fully rebuilt t help yu find items and cmplementary items easier. Shp by Brands is cmpletely rebuilt t make finding yur favrite brands easier. In each categry we nw shw yu ur best selling items. These are the items yu like the mst. This will help yu when lking fr new prducts. Thrughut ur site we nw include related items. Grve is yur partner t help deliver the best prducts t yur patients. This feature will help yu when searching the best prducts t help yur patients. Let us shw yu The Grve Medical Difference Custmer Supprt:

3 GrveMedical.cm User s Guide v2.19 Getting Arund the Redesigned Web Site. We have redesigned ur graphical user interface. The Sign-in becmes Accunt and huses all the mst ppular pages. Here are ther favrites t. Let us shw yu The Grve Medical Difference Custmer Supprt:

4 GrveMedical.cm User s Guide v2.19 Smart Phne and Tablet Friendly We knw web usage is nt limited t yur desktp r laptp anymre. Our redesigned site is fully respnsive t whatever size device yu are using. Order anywhere, with any internet ready device. We will make rdering frm yur iphne, ipad, r any tablet quick and easy. Hw D I get Started Using If yu already use ur site, click Sign In t lgin and place yur rder. While we redesigned ur site, yu will find we did nt frget the ease f use that has made ur site s ppular. If yu are already a Grve Custmer but have nt used ur site befre, getting setup is a quick and easy prcess: Click the Sign in buttn, then click n Existing Custmers t create yur nline shpper accunt. Let us shw yu The Grve Medical Difference Custmer Supprt:

5 GrveMedical.cm User s Guide v2.19 Fill ut this six line frm t gain access t ur full featured nline rdering slutin. But remember, ur prfessinal sales and custmer service teams will never be replaced by a website. We are always here t fully supprt all yur medical supply needs. Once yu fill this frm ut, ur custmer service team will prcess yur request and yu will receive an frm Grve Medical stating yur shpper accunt is ready fr use. Already Setup but frgt yur passwrd? Just click n frgt passwrd t reset yur passwrd. Let us shw yu The Grve Medical Difference Custmer Supprt:

6 GrveMedical.cm User s Guide v2.19 If yu are nt currently a Grve Custmer, fill ut the New Custmer Registratin frm r call ur ffice ( ) t becme a Grve Custmer. We wuld lve t partner with yu. Custmer Prtal All the Mst Cmmn Needs in One Place The Custmer Prtal is yur landing page. This is the first page yu will see upn lgging in. Page Highlights Annuncements and Prmtins Shpping Lists Yur Mst Recent Web Order Other Recent Orders (includes shipment tracking numbers). Shpping Lists - Making Ordering Easier We knw the shpping list is ur fastest and mst flexible rdering methd. T make this even better, we added price, manufacturer, stck availability, and images t the shpping cart. Let us shw yu The Grve Medical Difference Custmer Supprt:

7 GrveMedical.cm User s Guide v New Shpping Lists Built Fr Yu We nw build 3 new shpping lists autmatically based n yur histrical purchases last 30 days, last 3 mnths, and last year. These are designed t help yu quickly rder when yu have nt created yur wn custm shpping lists. Shpping Lists prvide the mst flexible rdering slutin by letting yu create rder lists in yur terms. Imagine walking int yur lcal grcery stre and yur shpping cart is already laded with yur nrmal items. Time based Create weekly r mnthly shpping lists cmplete with yur nrmal rder quantities already ppulated. Lcatin based If yu have multiple wings r flrs create a list fr each area. Rle based Create a nursing statin shpping list, a supply rm shpping list, and an administrative shpping list. Enhanced Quick Order Pad The Quick rder pad nw validates what yu enter and als allws yu t search by entering the descriptin. We like t meet yu where yu are and if yu like rdering by the rder pad, we want t make that prcess even easier. Let us shw yu The Grve Medical Difference Custmer Supprt:

8 GrveMedical.cm User s Guide v2.19 Searching Our Inventry It is always easy t place an rder when yu knw exactly what yu want. The hard part is finding an item when yu have a vague descriptin r detail. T help, we have built a new item categry structure, and all lists are returned with the items ur custmers buy the mst returned first. We als put in stp light clr cding n ur item availability Green means we have the item available in yur primary warehuse, Yellw means we have the item, but nt in yur primary warehuse, and Red means the item is currently ut f stck r is a nn-stck item. Let us shw yu The Grve Medical Difference Custmer Supprt:

9 GrveMedical.cm User s Guide v2.19 Finding Prduct Infrmatin We have rewrked the item detail page t shw all the pertinent item infrmatin, including an extended descriptin, stck availability, and prduct spec sheets. We have nw als added related items t help when the first item yu lk at is nt exactly what yu need. Just anther way we can help yu get the crrect prducts easier and faster. Let us shw yu The Grve Medical Difference Custmer Supprt:

10 GrveMedical.cm User s Guide v2.19 Grve Applicatin Shrtcuts Hver yur muse ver the Accunt / Sign in bx fr all yur mst cmmn used functins: Let us shw yu The Grve Medical Difference Custmer Supprt:

11 GrveMedical.cm User s Guide v2.19 All New Checkut Prcess We used t thrw the whle checkut prcess n 1 screen making it a little verwhelming. We nw take each step and make it fast and easy. Chse yur shipping destinatin, billing methd, add a nte, review, and cnfirm yur rder with a 5 step check ut prcess. Our clr cded status bar keeps yu infrmed, shwing yu what is left t cmpleting yur rder. Once all steps are green, yur rder has been sent. FAQ and Trubleshting Let us shw yu The Grve Medical Difference Custmer Supprt:

12 GrveMedical.cm User s Guide v2.19 Des this change affect my lgin and passwrd? This des nt change yur access int GrveMedical.cm. Als, the Frgt Passwrd functin is the same as well. Click n Frgt Passwrd and enter yur address and yu will receive an allwing yu t change yur passwrd. Des the new site wrk n my favrite internet brwser? Yes. Our site will run n all mdern internet brwsers including Internet Explrer, Ggle Chrme, Micrsft Edge, Safari, and Firefx. Can I still pay by credit card? Yes. We use Vantiv/Wrldpay credit card prcessing. They are experts in nline credit card prcessing t ensure yur transactins are secure and fully PCI cmpliant. D I have t use t rder? Abslutely nt! Grve Medical ffers many methds t gather rders. We have a fully staffed custmer service staff and are always available t take yur rder ver the phne. We als can accept rders thrugh ur GrveCnnect and Tracer prgrams, via EDI, via Fax, via , and many ther ways. Help me get back hme. I gt lst hw d I get back? Click Grve Medical Lg t return t the hme page Click Custmer Prtal in tp right (when lgged in) t return t the Custmer Prtal. Click Accunt t and access all ur mst ppular pages and als t sign ut. Where is my delivery? On the custmer prtal in recent rders click the rder number t get yur delivery tracking number. T see mre rders click Accunt and then Invices t see mre rders. Let us shw yu The Grve Medical Difference Custmer Supprt: