Go! Express & logistics

Transcription

1 Go! Express & logistics ECLF CONFERENCE Donostia San Sebastian Spain October 2015 Wolfgang Sacher CEO GO! General Express & City Logistics GmbH Berlin

2 INTRODUCTION GO! EXPRESS & LOGISTICS IMPLEMENTATION CARGO BIKES IN BERLIN FACTS & FIGURES RANGE OF SERVICES IMPLEMENTATION OF CARGO BIKES MARKETING WITH CARGO BIKES 2 GO! General Overnight GmbH Berlin

3 FACTS & FIGURES 3 GO! General Overnight Service (Deutschland) GmbH

4 FACTS & FIGURES GO! in figures ESTABLISHED DESTINATIONS EMPLOYEES SHIPMENTS VEHICLES STATIONS CUSTOMERS countries worldwide 4,500 more than 5.0 million per year 3,000 over 100 in Europe, global network of partners More than 77,000 4 GO! General Overnight Service (Deutschland) GmbH

5 FACTS & FIGURES PROFESSIONAL SERVICE ROUND THE CLOCK SERVICE TAILORED SOLUTIONS EXTREMELY FLEXIBLE CONSTANT GROWTH COMPLETELY RELIABLE 24 hours a day 7 days a week 365 days a year a perfect fit for specific requirements short reaction times in the event of procedure changes at short notice continuous expansion of our range of products and services very high standards of quality, 99.78% delivery rate CUSTOMER SUPPORT a personal contact 5 GO! General Overnight Service (Deutschland) GmbH

6 Range of Services 6 GO! General Overnight Service (Deutschland) GmbH

7 range of services Modular logistics solutions for all requirements The foundations: a strong network national and international seamless station and direct HUB procedure reliable down to the last mile delivery rate of 99.78% Numerous additional services make shipping even quicker and more secure can be combined freely as required Tailored solutions extremely flexible perfectly tailored to the individual requirements of companies and industries Strong standard service more comprehensive than the standard services of our competitors covers services that already cost extra with other companies 7 GO! General Overnight Service (Deutschland) GmbH

8 range of services Numerous additional services ON PICK-UP Late pick-up Night pick-up Weekend and holiday pick-up Pick-up service 8 GO! General Overnight Service (Deutschland) GmbH

9 range of services Tailored solutions GO! INDUSTRY SOLUTIONS Fashion & lifestyle High-tech Life science Media & trade Automotive BENEFITS tailored fulfilment solutions extremely flexible and tailored to your needs 9 GO! General Overnight Service (Deutschland) GmbH

10 range of services Strong standard service in Berlin and business centers PICK-UP up to 7:30 p.m. Delivery no later than 10:00 a.m. on the next working day 10 GO! General Overnight Service (Deutschland) GmbH

11 IMPLEMENTATION OF CARGO BIKES 11 GO! General Overnight Service (Deutschland) GmbH

12 IMPLEMENTATION of cargo bikes A big task for GO! keeping the standard service in Berlin CHALLENGES IN BERLIN TO ACHIEVE GO! DELIVERY TIME 10 AM Heavy traffic in Berlin between 7-10 am Many constructions in the city center (new Metro line) No shortcuts possible Growing number of bike streets (Fahrradstrasse) and traffic reduced districts LAST MILE COSTS WITH CARS OR TRUCKS ARE EXPENSIVE Long waiting hours for GO! vehicles in heavy traffic Cars and trucks are not efficient for transporting letters and small parcels Second line parking could be prosecuted by police enforcements 12 GO! General Overnight GmbH Berlin

13 IMPLEMENTATION of cargo bikes Tasks for last mile delivery with Cargo Bikes no delivery to neighbours unless requested by the customer B2B/B2C delivery mobile computing short delivery routes address checked on the same day by Customer Support trained express couriers with an additional role, e.g. technical courier fulfilling the GO! delivery rate of 99.78% 13 GO! General Overnight GmbH Berlin

14 IMPLEMENTATION of cargo bikes Cargo Bikes give GO! more opportunities to keep the high standard service at last mile deliveries REDUCING LAST MILE COSTS WITH CARGO BIKES Less waiting time for Cargo Bikes > using bike paths Efficient vehicle to transport letters and small parcels No more second line parking ACHIEVING GO! STANDARDS WITHIN THE DELIVERY TIME WITH CARGO BIKES Heavy traffic in Berlin will be avoided Using shortcuts to avoid constructions in the city center Growing number of bike streets (Fahrradstrasse) and traffic reduced districts increases the efficiency of Cargo Bikes 14 GO! General Overnight GmbH Berlin

15 IMPLEMENTATION of cargo bikes Implementation of Cargo Bikes gives GO! more opportunities in Berlin GO! introduced the CarGO!Bike in Berlin January GO! General Overnight GmbH Berlin

16 IMPLEMENTATION of cargo bikes Micro Hub creates a better performance for Cargo Bike Micro Hub gives GO! more flexibility in the center of Berlin - Shorter routes to the clients - More efficient tracking of the tours - Visibility of sustainable delivery day and night through the Micro Hub in public 16 GO! General Overnight GmbH Berlin

17 IMPLEMENTATION of cargo bikes Challenges for a Micro Hub: - Micro Hub needs to be in a central position in Berlin - Nearby highway for fast delivery by truck for morning and afternoon deliveries - Close position towards Berlin business areas in South West and downtown - Visibility for the public, promoting the sustainable Hub concept - Possibilities for extension the hub towards a GO! shop - Price for rent not above 10 per square meter - Nearby bike tracks for fast deliveries with Cargo Bikes 17 GO! General Overnight GmbH Berlin

18 IMPLEMENTATION of cargo bikes Solution for first Micro Hub in Berlin with Cargo Bikes Located in the South-West Center near Highway 18 GO! General Overnight GmbH Berlin

19 IMPLEMENTATION of cargo bikes Good Visibility nearby 4 lane street with wide bike path 19 GO! General Overnight GmbH Berlin

20 IMPLEMENTATION of cargo bikes Urban style neighborhood 20 GO! General Overnight GmbH Berlin

21 IMPLEMENTATION of cargo bikes Easy access, 24/7 visibility as a sustainable delivery service 21 GO! General Overnight GmbH Berlin

22 IMPLEMENTATION of cargo bikes Enough space for 6 Cargo Bikes, good for extension as a shop 22 GO! General Overnight GmbH Berlin

23 MARKETING WITH CARGO BIKES 23 GO! General Overnight Service (Deutschland) GmbH

24 MARKETING WITH CARGO BIKES Customer Interest for a green image LAST MILE DELIVERY WITH CARGO BIKES Cargo Bikes create a new sustainable image for costumers logistics Cargo Bikes do not use extra parking space at the costumers location Create a modern Urban Style for the deliveries of the costumer 24 GO! General Overnight GmbH Berlin

25 MARKETING WITH CARGO BIKES Marketing aspects for GO! with Cargo Bikes CREATING NEW ATTENTION WITH THE CARGO BIKE IMAGE Advertising with a new style of flyers Presenting the flyer on trades and exhibitions 25 GO! General Overnight GmbH Berlin

26 MARKETING WITH CARGO BIKES Using Cargo Bikes for high visibility in the Center of Berlin 26 GO! General Overnight GmbH Berlin

27 MARKETING WITH CARGO BIKES Communicating a green image with Cargo Bikes 27 GO! General Overnight GmbH Berlin

28 MARKETING WITH CARGO BIKES Cargo Bikes are perfect seen in pedestrian areas 28 GO! General Overnight GmbH Berlin

29 OPPORTUNITIES & references The opportunities for optimization the last mile with Cargo Bikes Creating a new sustainable image Flexibility and speed is higher with Cargo Bikes in Metropolitan Centers Micro Hubs optimize the use of Cargo Bikes 29 GO! General Overnight Service (Deutschland) GmbH

30 Thank you for your Attention Wolfgang Sacher CEO GO! General Express & City Logistics GmbH Berlin www. general-overnight.com 30 GO! General Overnight Service (Deutschland) GmbH