Manager Job Specification 2018

Transcription

1 Manager Job Specification 2018 Role: Vacancy: Band B Manager Permanent Location: Tallaght, Dublin 24 Reporting to: Direct Reports: Director Analysts The Commission for the Regulation of Utilities (CRU) is Ireland s independent energy and water regulator with a wide range of economic, safety and customer protection responsibilities across energy and water. The CRU s current responsibilities include economic regulation of the Irish electricity and natural gas sectors spanning both competitive markets and monopoly networks. The overall aim of the CRU s economic regulation role is to protect the interests of customers and to maintain the country s security of gas and electricity supply in what is a constantly changing environment. The CRU is also economic regulator of public water and waste water services in Ireland and the focus is serving the best interests of Irish Water s customers. In both energy and water, the CRU has an important related function in customer protection by resolving complaints that customers have with energy and water companies. The CRU is leading the national smart metering programme, aimed at upgrading to the next generation of energy meters and transforming retail markets. The CRU s safety responsibilities include safety regulation of electrical contractors, gas and LPG installers and the safe operation of the onshore gas network with a view to protecting life and property. The CRU is also the safety regulator of upstream petroleum safety activities including off-shore gas and oil. The Scope & Responsibilities of the role: The CRU is now seeking a qualified, high achieving individual to participate in the management of the organisation and play their role in the future of the energy and water sectors in Ireland, focusing on the economic functions of the organisation. If you want to be part of a progressive and dynamic organisation, driving change in key areas of the Irish economy, we are the organisation for you. For the right candidate, you will be given the

2 opportunity to become an expert in regulation, applying and developing skills in policy-making, financial analysis, team-working, verbal and written communication, negotiation and leadership. There will be ample opportunity for professional development and career progression, allowing you to maximise your potential in shaping and implementing complex regulatory policy. Role Description The objective of the manager within the CRU is primarily to oversee the successful delivery by their team of the CRU s annual business plans and to provide specialist support /advice to the senior management team. The manager is a key participant in the designing, developing and implementing of policy in the CRU. The manager is also central to driving the organisation culture and make significant contributions to shaping the organisation. Some of the key requirements and responsibilities include but are not limited to: i. Supporting the senior management team to deliver the CRU s strategic objectives; ii. Managing and supporting staff in terms of coaching, mentoring, along with skills transfers and development; iii. Carrying out of appraisals for each team member through CRU annual appraisal process; iv. Development of annual goals and objectives for the team which will feed into the CRU business plan; v. Managing at all levels in a forever changing environment that demands both flexibility and adaptability; vi. Operating in an environment of increasing accountability; vii. Providing a clear focus on the importance of managing outputs and outcomes; viii. Providing advice to the relevant Government department on policy and legislation, both Irish and European; ix. Represent the CRU at relevant industry groups and chairing of stakeholder working groups; and x. Managing key projects in line with the CRU business plan in a productive and efficient manner. Please note, the above list is not exhaustive Person Specification: Essential criteria, which the candidate must possess: i. Minimum of 3 years experience working in a regulatory role or in economic policy making; ii. Clear commercial acumen and analytical skills; iii. Proven negotiation skills and ability to deliver; iv. Ability to forge effective relationships at all levels internally, externally and cross functionally including consultant and sub-contractor management; v. Excellent time management and organisational skills; vi. Ability to work both as part of a team and independently; vii. Ability to think creatively, to innovate and resolve problems; viii. Ability to recognise the need to develop own skills and knowledge;

3 ix. Motivated to learn, and quick to understand new processes; x. Ability to adjust quickly to change; and xi. Excellent interpersonal and communication skills. Education: An honours degree (2.1 or higher) in a relevant discipline such as economics, business, engineering, finance, regulatory policy, accountancy, law. Desirable criteria, which the candidate should ideally possess: i. In-depth understanding of the control and management of projects, in terms of the key support deliverables necessary to ensure their successful delivery; ii. Exceptional leadership skills with the ability to provide direction and focus for team members when delivering key projects; iii. A good understanding of economic regulation and competition; iv. Knowledge of the business and technical environment in which energy and water utilities operate; v. Knowledge of revenue regulation and tariff setting; and vi. Experience of compliance monitoring and enforcement. Key competencies: Leadership & Strategic Direction Leads the team, setting high standards, tackling any performance problems and facilitating high performance Facilitates an open exchange of ideas and fosters an atmosphere of open communication Contributes to the shaping of organisational strategy and policy Develops capability and capacity across the team through effective delegation Develops a culture of learning and development, offering coaching and constructive / supportive feedback Leads on preparing for and implementing significant change and reform Anticipates and responds quickly to developments in the sector/ broader environment Actively collaborates with Government Departments, Organisations and Agencies Judgment & Decision Making Identifies and focuses on core issues when dealing with complex information/ situations Assembles facts, manipulates verbal and numerical information and thinks through issues logically Sees the relationships between issues and quickly grasp the high level and socio-political implications Identifies coherent solutions to complex issues Takes action, making decisions in a timely manner and having the courage to see them through

4 Makes sound and well informed decisions, understanding their impact and implications Strives to effectively balances the sectoral issues, political elements and the citizen impact in all decisions Management & Delivery of Results Initiates and takes personal responsibility for delivering results/ services in own area Balances strategy and operational detail to meet business needs Manages multiple agendas and tasks and reallocates resources to manage changes in focus Makes optimum use of resources and implements performance measures to deliver on objectives Ensures the optimal use of ICT and new delivery models Critically reviews projects and activities to ensure their effectiveness and that they meet Organisational requirements Instils the importance of efficiencies, value for money and meeting corporate governance requirements Ensures team are focused and act on strategic priorities, even when faced with pressure Building Relationships & Communication Speaks and writes in a clear, articulate and impactful manner Actively listens, seeking to understand the perspective and position of others Manages and resolves conflicts / disagreements in a positive & constructive manner Works effectively within the political process, recognising & managing tensions arising from different stakeholders perspectives. Persuades others; builds consensus, gains co-operation from others to obtain information and accomplish goals Proactively engages with colleagues at all levels both internal and external to the organisation and builds strong professional networks Makes opinions known when s/he feels it is right to do so Specialist Knowledge, Expertise and Self Development Develops and maintains skills and expertise across a number of areas that are relevant to his/her field and that are recognised by people internal and external to the Organisation Keeps up to date with key organisational, sectoral, national and international policies and economic, political and social trends that affect the role Maintains a strong focus on self-development, seeking feedback and opportunities for growth

5 Drive & Commitment to Public Service Values Consistently strives to perform at a high level Demonstrates personal commitment to the role, maintaining determination and persistence while maintaining a sense of balance and perspective in relation to work issues Contributes positively to the corporate agenda Is personally trustworthy, honest and respectful, delivering on promises and commitments Ensures the citizen is at the heart of all services provided Is resilient, maintaining composure even in adverse or challenging situations Promotes a culture that fosters the highest standards of ethics and integrity The Package: We are offering an attractive package: i. Salary scale 67,327-95,357 Candidates should note that entry will be at the minimum of the scale and the rate of remuneration may be adjusted from time to time in line with Government pay policy. Candidates should note that different pay and conditions may apply if, immediately prior to appointment, the appointee is a serving civil or public servant. ii. iii. iv. vi. vii. viii. ix. Attractive Pension Scheme Increments will be awarded subject to satisfactory performance Access to Cycle to Work Scheme 30 days annual leave 9 days bank / public holiday Flexible working arrangements Tax free bus / Luas to assist with travel costs to and from work x. Access to Employee Assistance Programme xi. Opportunity for further education

6 Application Process: A CV and cover letter clearly demonstrating how you meet the key requirements of the role should be sent (preferably by ) to CRU s HR Manager, Yvonne Fisher, at the address below by midnight on 30 th November Commission for Regulation of Utilities The Exchange Belgard Square North Tallaght Dublin 24 Tel: Fax: hrdepartment@cru.ie Short listed candidates will be invited to attend for interview and may be asked to make a short presentation on a brief that will be forwarded prior to interview. A two-stage interview process may also be applied. The CRU may establish a shortlist of suitable candidates for potential future positions within the organisation.