COLUMBIA SHUSWAP REGIONAL DISTRICT Refuse Disposal Site Operations Manual. ScaledRefuseSites

Transcription

1 COLUMBIA SHUSWAP REGIONAL DISTRICT Refuse Disposal Site Operations Manual ScaledRefuseSites Golden Revelstoke Salmon Arm Sicamous Skimikin Scotch Creek

2 CSRD CONTACT INFORMATION 555 Harbourfront Drive NE PO Box 978 Salmon Arm, BC V1E 4P1 Phone Toll-Free Monday to Friday 8:00 AM to 4:00 PM (closed on weekends and statutory holidays)

3 CONTENTS BACKGROUND... 1 OVERVIEW/REGULATORY FRAMEWORK... 2 Bylaw No Operational Certificates Solid Waste Management Plan GENERAL INFORMATION... 3 CSRD Contact List External Contact List Site Locations Scaled Refuse Disposal Facilities Un-Scaled Refuse Disposal Facilities Residential Recycling Bin Locations Hours of Operation Refuse Disposal Fees Product Sales EMPLOYEE CONDUCT & SAFETY IN WORK PLACE... 4 Employee Orientation Public Relations Conflict Resolution Robbery / Break-in Incident Reporting Property Damage Wildlife Inappropriate (Illegal) Dumping Closed Facility Location Not Designated for Disposal SITE INFORMATION... 5 Access Keys/Locks Opening the Site Closing the Site Opening and Closing Refuse Bins Log Book Telephone/ Internet Use Emergencies

4 CONTENTS Other Contractors Prohibited Materials Materials Prohibited from Burial Hazard Identification Fire Extinguisher Procedures Salvage Secure Loads Scale Maintenance MARSHALLING AREA MANAGEMENT... 6 Inspections Violations Yard Waste Marshalling Piles Clean Wood Waste Marshalling Piles Treated Wood Waste Marshalling Piles Gypsum Drywall and Asphalt Shingle Marshalling Piles Concrete, Asphalt, Porcelain, Brick Marshalling Pile Land clearing Waste Pile Metal Marshalling Pile RESOURCE RECOVERY MANAGEMENT... 7 Inspection Violations Propane Tank Resource Recovery Area Mattress and Box Spring Resource Recovery Area Fridge/Freezer/Air Conditioner ODS Recovery Area Refrigeration Units Cold Ashes Recovery Area Battery Recovery Area Thermostat Recovery Columbia Shuswap Kickin Compost Management Area PACIFIC SCALE SOFTWARE... 8 Computer & Program Start Up Daily Data Backup SCALE TICKET OVERVIEW... 9 Credit Accounts Vehicle Identification License Plates Project Numbers Source Codes Material Codes

5 CONTENTS PROCESSING DAILY TRANSACTIONS CSRD Account Transfer Loads Coding a Ticket Editing a Ticket Entering a Split Load Ticket Entering Product Sales Entering Authorized Removal of Recyclable Materials Third Party Billing Balancing Transactions and Running Day End Reports Failure to Pay Non-Payment Forms Controlled Waste Manifests Over-length Loads Ozone Depleting Substance Fees Scale Use Recycling Reload Station (Salmon Arm Only) Curbside Garbage & Recycling (Salmon Arm Only) POWER OR EQUIPMENT FAILURE Procedures Pricing by Volume Power Outages and Large Commercial Haulers HANDLING CSRD FUNDS Bank Deposits Floats Payment Methods Credit Account Customers Cheques Global Payment Merchant Terminal Inventory/Supplies RE-USE CENTRES Re-use Centre Overview Re-use Centre Transactions Combination Loads for Re-Use Centres Salvage Permits for Re-Use Centres Maintenance of Re-use Centre Re-use Centre Inventory Purge Sheet

6 CONTENTS RECYCLING...14 Recyclables Recycling Bin Maintenance and Procedures Community Clean Up Events (CSRD Waivers) Recycling Events Free Metal and Organic Waste Disposal Events APPENDIX...15 Bylaw No Commercial Credit Application CSRD Map Disposal Applications Asbestos Disposal Application Hydrocarbon Contaminated Soil Disposal Application Controlled Waste Disposal Application Fee Schedules Scaled Facilities Scaled Transfer Stations Unscaled Transfer Stations Accident/Incident Report Non-Payment Form Over-length Waiver Power Outage Form Purchase Order Re-use Centres Re-use Centre Purge Sheet Salvage Permit Supply Requests Inventory/Supply Request Form Waiver Forms Waiver of Refuse Disposal Fees

7 CONTENTS Global Payment Manuals VX510 Version 4 Quick Reference and Installation Guide VX810 Duet Advantage Version 4 Quick Reference and Installation Guide Prohibited Materials Materials Prohibited from Burial Potential Hazards and Emergencies Fire Extinguisher Procedures Salvage Secure Loads Scale Maintenance

8 Background Information on Scaled and Unscaled Solid Waste Refuse Disposal Sites within the CSRD. A ll solid waste refuse disposal sites (landfill sites and transfer stations) within the Columbia Shuswap Regional District (CSRD) are operated by the CSRD. Landfill sites can be found in the CSRD municipalities of Salmon Arm, Sicamous, Revelstoke and Golden. Transfer stations are located in Seymour Arm, Scotch Creek, Skimikin (Tappen), Glenemma, Falkland, Malakwa, Trout Lake and Parson. The solid waste management function includes landfill operation, transfer station operation, recycling programs, waste reduction and education and the function is administered on a region-wide basis within a series of waste sheds. Waste s h e d s are geographic areas where solid wastes are generated and are ultimately transferred and deposited in a CSRD landfill site. The Salmon Arm waste shed includes Salmon Arm and surrounding area as well as the communities of Seymour Arm, Malakwa, Scotch Creek, Skimikin, Falkland and Glenemma. The Sicamous waste shed consists of the municipality of Sicamous and surrounding area. The Revelstoke waste shed includes the municipality of Revelstoke and outlying areas including Trout Lake. The Golden waste shed includes Golden and outlying area including Parson. Programs offered and site operations are performed in accordance with the CSRD s Solid Waste Management Plan, the CSRD s Landfill sites Design and Operations Plans, Operating Certificates (issued by the Ministry of Environment), CSRD bylaws and policies, other provincial legislative requirements, and generally accepted principles and practices. The function is delivered through private sector contractual agreements and overseen by the CSRD s Operations Management Department consisting of a Manager, Operations Management, a Team Leader, Environmental Health Services, a Waste Reduction Facilitator, a Waste Management Facilities Superintendent, and a Financial Services Assistant. Additional support is offered from the Finance and Administration Department. The purpose of this handbook is to make contractors aware of the function from the perspectives of legal authority, contractor responsibility, identification of hazards for the benefit of the contractor, roles and responsibilities and the handbook contains helpful, general information

9 Overview/Regulatory Framework The CSRD operates 4 landfill sites and 8 transfer stations as follows: Scaled Sites Landfills Golden Revelstoke Salmon Arm Sicamous Transfer Stations Skimikin Scotch Creek Unscaled Sites Transfer Stations Falkland Glenemma Malakwa Parson Seymour Arm Trout Lake Since 1996, all landfill sites and the transfer stations in Scotch Creek and Skimikin have operating scales allowing loads of incoming garbage to be weighed and a corresponding disposal or tipping fee be assessed based on that weight. These sites are referred to as scaled sites. The remaining transfer stations are operated as unscaled sites and fees are charged according to the volume of waste deposited at the site. Since 1997, the Solid Waste Management program has operated on a user fee system there are currently no property taxes for this service. The fees obtained are the only revenue used to fund and operate the program.

10 Bylaw No Bylaw No regulates the use of the refuse disposal facilities located within the Columbia Shuswap Regional District and provides for the enforcement of the bylaw. In general, this bylaw specifically outlines: Fix and regulate the use, rates, terms, and conditions for the refuse disposal facility The fees for use of the refuse disposal facilities Wastes that are controlled and prohibited The bylaw may be amended from time to time to address additional or revised procedures, fees, etc. Refuse Disposal Facility Tipping Fee Regulation Bylaw No is appended and any amendments will be provided for inclusion into this handbook in the Appendix. The following are definitions for Bylaw No which apply at the CSRD disposal facilities: Active Face means the working surface of a Landfill within a Refuse Disposal Facility where Solid Waste is deposited before placement of daily cover. Appliances means metal Appliances such as refrigerators, freezers, clothes washers, dishwashers, clothes dryers, ranges, stoves, air conditioners and hot water tanks. Asbestos Waste means Waste containing friable and non-friable asbestos fibres or asbestos dust as defined in the Hazardous Waste Regulation. Bag means a container holding a volume up to 66 cm x 91 cm or 77 litre equivalent. Biosolids means stabilized municipal sewage sludge resulting from a municipal waste water treatment process or septage treatment process which has been sufficiently treated to reduce pathogen densities and vector attraction to allow the sludge to be beneficially recycled in accordance with the Organic Matter Recycling Regulation and its amendments. "Biomedical Waste" means Waste generated by human or animal health facilities, medical or veterinary research and teaching establishments, health care teaching establishments, clinical testing or research laboratories and facilities involved in the production or testing of vaccines as identified in the Hazardous Waste Regulation. "Book" means a hardcover or paperback book bound with a rigid or flexible protective cover. Bulky Waste means items with a volume greater than 1.5 m 3 and greater than 2.5 m in length. Clean Soil means soil, sod, potting soil, sediment or fill material which does not contain the substances in quantities or concentrations greater than those specified in Contaminated Sites Regulation.

11 Chipped Wood Waste means Yard and Garden Waste, Wood Waste Clean and Wood Waste - Treated that has been processed to ensure the resulting product meets the optimum size of 6 cm thickness by 15 cm length, void of metal contaminants and any refuse. Commercial Recyclable Material means Marketable Waste generated by industrial, commercial or institutional businesses. Compost means organic material beneficial to plant growth when used as a soil amendment, created by a controlled process of biological decomposition in accordance with the Organic Matter Recycling Regulation. Concrete means brick, porcelain, or a construction material that consists of cement, aggregate (generally gravel and sand) and water, as a hardened mixture. Contaminated Sites Regulation means the Contaminated Sites Regulation 184/2016, July 19, 2016 and amendments enacted under the Environmental Management Act. Contaminated Soil means soil or sediment or fill material containing substances in quantities or concentrations greater than those specified in the Contaminated Sites Regulation but is not a Hazardous Waste as identified in the Hazardous Waste Regulation. Controlled Waste means Waste that requires special handling and disposal techniques to avoid creating health hazards, nuisances or environmental pollution. Disposal of Controlled Waste requires pre-approval and a permit issued by the Regional District prior to Disposal. Controlled Wastes are identified in Schedule D attached. Credit Account Holder means those persons who have received a credit account from the Regional District in accordance with Schedule C attached. Dead Animal means the carcass or part of the carcass of a domestic animal or roadkill. "Deep Burial" means an area of the Landfill excavated to accommodate and bury Controlled Waste with a minimum of 50 cm of cover material. Deep Burial Waste means Waste that requires Deep Burial at a Landfill Site. Demolition Waste means Mixed Loads of Waste materials produced through the heavy equipment tear-down of human-made structures. Dispose or Disposal means leaving Solid Waste at the Refuse Disposal Facility for the purpose of burial, destruction or placement for future reuse, recycling or recovery. Environmental Management Act means the Environmental Management Act, SBC 2003 Chapter 53 and amendments. Facility Attendant means the contractor or authorized agent of the contractor that from time to time holds the contract for the position of Facility Attendant at a Refuse Disposal Facility. Facility Operator means the contractor or authorized agent of the contractor that from time to time holds the contract for Landfill operations at a Refuse Disposal Facility.

12 Facility Regulations means regulations as described in Schedule B attached, which must be adhered to by a person using a Refuse Disposal Facility. Food Waste means food that has been discarded, lost or uneaten from either a commercial or residential source. Hazardous Waste means any chemical compound, mixture, substance or article which is defined as Hazardous Waste in the Hazardous Waste Regulation. Hazardous Waste Regulation means the Hazardous Waste Regulation, BC Reg. 179/2016, July 19, 2016 and its amendments enacted under the Environmental Management Act. Land Clearing Waste means mixed vegetation including branches, stumps (up to 1.5 m 3 ), woody materials and non-contaminated soil and rock from land clearing and grubbing, utility line maintenance and seasonal or storm related cleanup. Landfill means the area at a Refuse Disposal Facility where Refuse and soil cover have been buried. Landfills are located at the Golden, Revelstoke, Salmon Arm and Sicamous Refuse Disposal Facilities. Load means Solid Waste which arrives at a Refuse Disposal Facility in a Vehicle. Manager means the employee of the Regional District responsible for the management of the regional Solid Waste function or another person assigned by the Manager to act on their behalf. Marketable Waste means Waste which can be directed to a Provincial Product Stewardship Program, a Regional District program or a commercial market through waste reduction, reuse or recycling opportunities. Mattress means a unit comprised of a case of canvas or other heavy cloth stuffed with wool, cotton, other fibers or similar material, with or without coiled springs, that was used as a bed or as a support for a bed. Metal Waste means ferrous and non-ferrous metallic materials, including but not limited to, sheet metal, siding, roofing, rebar, flashings, pipes, window frames, doors, furnaces, duct work, wire, cable, bathtubs, fencing, bicycle frames, automotive body parts, machinery, garbage cans, metal furniture, tire rims, propane cylinders (up to 46 kgs in size). Mixed Load means a Load combining one or more Marketable Wastes with Unmarketable Wastes rendering the entire Load unmarketable by virtue of mixing of Wastes or the reluctance to separate Marketable Wastes from Unmarketable Wastes by a site user, but does not include Controlled Waste or Prohibited Waste. Motor Vehicle Act means the Motor Vehicle Act RSBC 1996, Chapter 318 and amendments. "Organic Matter Recycling Regulation" means the Organic Matter Recycling Regulation BC Reg. 179/2016, July 19, 2016 and amendments enacted under the Environmental Management Act and the Public Health Act.

13 Ozone Depleting Substance means any substance containing chlorine, fluorine, bromine, carbon and hydrogen in varying proportions, often described as halocarbons and all chemical agents associated with an Appliance that have a detrimental effect on stratospheric ozone levels. Provincial Product Stewardship Program Material means items and provisions that are included in an approved Provincial Stewardship Program as identified in the Recycling Regulation, such as beverage containers, electronics, cell phones, lead-acid batteries, small appliances, packaging, printed paper, paints, solvents, pesticides, gasoline, pharmaceuticals, tires, used oil and antifreeze. Prohibited Waste means gaseous, liquid and Solid Waste not acceptable for burial or Disposal at a Refuse Disposal Facility as identified in Schedule E attached hereto. Radioactive Waste means any material (liquid, gaseous or solid) that contains a radioactive nuclear substance as defined in the Nuclear Safety and Control Act, SC 1997 and amendments and which the owner has declared to be Waste. Reactive Waste means Waste that is gaseous, liquid or solid as defined in the Hazardous Waste Regulation which: a) is explosive, oxidizing or so unstable that it readily undergoes violent change in the presence of air or water; b) generates toxic gases, vapors or fumes by itself or when mixed with water; or c) is polymerized in whole or in part by chemical action and causes damage by generating heat or increasing in volume. Recyclable Asphalt Shingles means asphalt based shingle roofing material but does not include torch-on membrane roofing and shingle wrapping paper. Recyclable Gypsum Board or Drywall means Waste or material containing any amount of Gypsum Board or Drywall including off-cuts or scraps from new construction and old Gypsum Board or Drywall that has been painted or covered in wallpaper. Gypsum Board or Drywall containing asbestos will be considered as Asbestos Waste. Recycling Regulation means the Recycling Regulation BC Reg. 284/2016, December 7, 2016 and amendments, enacted under the Environmental Management Act. Refuse means discarded or abandoned materials, substances or objects destined for burial at a Landfill. Refuse Disposal Facility means a location as set out in Schedule A of this Bylaw under the control of the Regional District which accepts Refuse for the purpose of immediate disposal, marshalling and/or shipping to an alternate disposal or processing location, either scaled or unscaled. Refuse Transfer Station means an area under the control of the Regional District for collecting Refuse in preparation for transportation to a Refuse Disposal Facility.

14 Regional District means the Columbia Shuswap Regional District. Residential Recyclable Materials means items collected under a Provincial Product Stewardship Program as identified in the Recycling Regulation. Reuse Centre means the building where products that are in a usable, working condition can be Disposed of and Salvaged. Tipping Fees apply to Disposed items and a permit to Salvage must be issued by Facility Attendant to a person who desires to remove items. Salvage means the orderly removal by an authorized person of Solid Waste from a Refuse Disposal Facility with inherent reuse, resale or scrap value. Scaled Site means a Refuse Disposal Facility which contains a device to calculate the mass of a Load. Site means a specific Refuse Disposal Facility. Small Load means a Load of Solid Waste brought by Vehicle to at a Refuse Transfer Station for Disposal that is not in excess of 1,000 kgs of net weight at a Scaled Site or not in excess of 5.0 m 3 at an Unscaled Site. Solid Waste and Waste means items that are no longer valued for their original intended purpose and originate from residential, commercial, institutional, demolition, land clearing or construction sources as defined in the Environmental Management Act and its amendments. Specified Risk Material means the tissues in livestock that would contain the Bovine Spongiform Encephalopathy (BSE) commonly known as mad cow disease, if the animal were infected. Tipping Fee means the user fee charged for the Disposal of Solid Waste at a Refuse Disposal Facility. Treasurer means the Manager of Finance of the Regional District or an authorized agent. Unmarketable Wastes means Waste which cannot be directed to an existing Provincial Product Stewardship Program, a Regional District program or commercial market through waste reduction, reuse or recycling opportunities because they are mixed and cannot be separated or there is no program or market available. Unscaled Site means a Refuse Disposal Facility which does not contains a device to calculate the weight of a Vehicle and the Load will be determined by volume. Vehicle means a vehicle, as defined by the Motor Vehicle Act RSBC 1996 Chapter 318. Waste Disposal Area means an area of the Refuse Disposal Facility that has been designated for the Disposal of Solid Waste that has been separated by means of a barrier or placement in containers into clearly distinguishable accumulations of different types of materials, substances or objects belonging in the particular class of waste being disposed of. Weed Control Act means the Weed Control Act RSBC 1996 Chapter 487 and amendments.

15 Wood Waste Clean means clean unpainted, untreated Wood Waste including dimensional lumber, board ends, wood pallets, plywood, particle board, OSB (oriented strand board), MDF (medium density fibreboard), stumps, tree trunks and tree limbs greater than 20 cm in diameter. Wood Waste Treated means all other Wood Waste except materials defined as Yard and Garden Waste or Wood Waste Clean. Yard and Garden Waste means vegetative matter from gardening, landscaping and land clearing including shrub and tree branches less than 20 cm in diameter. Yard and Garden Waste does not include invasive species plants as identified in the Weed Control Act. Operational Certificates Operational Certificates are issued by the Provincial Ministry of Environment for all CSRD landfill sites. Operational Certificates authorize the discharge of refuse to land and contain conditions, performance and reporting requirements. A copy of the applicable Operational Certificate will be made available to each refuse disposal site

16 General Information CSRD Contact List Operations Management CSRD Main Office Phone: Phone: Fax: Fax: Toll Free: Ben Van Nostrand Isaac Walker Team Leader, Environmental Health Waste Management Superintendent Phone: Phone: Cell: Cell: Carmen Fennell Janine Hogan Waste Reduction Facilitator Financial Services Assistant Phone: Phone: Cell: External Contact List Salmon Arm Waste Shed Revelstoke Waste Shed Golden Waste Shed SCV Bresco (Trout Lake) Waste Management Phone: Phone: Phone: Recycling Contractors Planet Earth Paul Marois Phone: Wildlife Concerns Conservation Officer

17 Site Locations Scaled Refuse Disposal Facilities Golden Refuse Disposal Facility Revelstoke Refuse Disposal Facility 350 Golden-Donald Upper Road 330 Westside Road Sicamous Refuse Disposal Facility Salmon Arm Refuse Disposal Facility 900 Two Mile Road th Avenue SE Skimikin Refuse Transfer Station Scotch Creek Refuse Transfer Station 2281 Skimikin Road 3508 Squilax-Anglemont Road Un-Scaled Refuse Disposal Facilities Falkland Refuse Transfer Station Glenemma Refuse Transfer Station 2830 Wetaskiwin Road 3125 McTavish Road Seymour Arm Refuse Transfer Station Malakwa Refuse Transfer Station 1815 Quast Road 3591 McLean-Sawmill Road Trout Lake Refuse Transfer Station Parson Refuse Transfer Station 5100 Highway Highway 95

18 RECYCLING DEPOT LOCATIONS & HOURS OF OPERATION Golden Landfill Recycling Depot 350 Golden Donald Upper Road Monday to Saturday 10am - 4pm Closed Statutory Holidays Golden Bottle Depot Parson Transfer Station Recycling Depot Revelstoke Landfill Recycling Depot Revelstoke Bottle Depot th Avenue S 3583 Hwy Westside Road 97 Cartier Street Monday 1pm - 6:30pm Tuesday to Friday 11am - 4:30pm, Saturday 10am - 4pm Closed Statutory Holidays Wednesday, Sunday 1pm - 5pm Closed Statutory Holidays Monday to Saturday 10am - 4pm Closed Statutory Holidays Monday, Tuesday, Thursday, Friday, Saturday: 9am to 4:30pm Closed Statutory Holidays Trout Lake Transfer Station Recycling Depot 5100 Hwy 31 Sunday 8am - Noon June 15 - Sept 15 Wednesday 4pm - 8pm June 15 - Sept 15 Canada Day & Labour Day 8am - Noon Sunday Noon - 4pm Sept 16 - June 14 Closed All Other Statutory Holidays Malakwa Recycling Depot 4087 Malakwa Road Thursday 1pm - 5pm Saturday, Sunday 10am - 2pm Closed Statutory Holidays Sicamous Landfill Recycling Depot 950 Two Mile Road Friday - Tuesday 10am - 4pm Closed Christmas, New Year s and Remembrance Day Sicamous downtown Recycling Depot Salmon Arm Landfill Recycling Depot Bills Bottle Depot 534 Main Street th Avenue SE th Avenue SW Wednesday, Thursday Friday Noon 4pm, Saturday, Sunday 10am - 4pm Closed Statutory Holidays Daily 9am - 5pm Apr 1 - Oct 31 Daily 9am - 4pm Nov 1 - Mar31 Closed Christmas, New Year s and Remembrance Day Monday Saturday 8:30am-5:00pm Closed Statutory Holidays Falkland Transfer Station Recycling Depot Glenemma Transfer Station Recycling Depot 2830 Wetaskiwin Road Sunday, Tuesday, Thursday 10am - 4pm 3125 McTavish Road Saturday, Sunday, Wednesday Noon - 4pm Skimikin Transfer Station Recycling Depot Tappen Co-op Recycling Depot Sorrento Recycling Depot Scotch Creek Transfer Station Recycling Depot 2281 Skimikin Road 4828 Trans Canada Hwy 1164 Passchendaele Road (parking lot of Fire Hall #1) 3805 Squilax-Anglemont Hwy Friday to Tuesday 10am - 4pm Closed Statutory Holidays Wednesday, Thursday Friday Noon - 4pm, Saturday, Sunday 10am - 4pm Closed Statutory Holidays Wednesday, Thursday, Friday Noon 4pm, Saturday, Sunday 10am - 4pm Closed Statutory Holidays Daily 8am -2 pm June 15-Sept 15 Friday -Tuesday 8am - 2pm Sept 16-June 14 Closed Christmas, New Year s & Remembrance Day Seymour Arm Transfer Station Recycling Depot 1815 Quast Road Tuesday 1pm - 5pm June 15-Sept 15 Saturday 9am -1pm June 15-Sept 15 Saturday 1pm - 5pm Sept 16-June 14

19 Hours of Operation Effective June 1, 2012, the hours of operation for CSRD refuse disposal sites are as follows. The scale house operator (transfer station operator) must unlock the refuse disposal facility at the beginning of posted hours of operation, remain on site throughout operating hours and lock the facility at the end of each operating day. Site Facility Type Hours FALKLAND Unscaled Transfer Station / DLC Open: Closed: Year Round Sunday, Tuesday, Thursday from 10 am - 4 pm Statutory Holidays GLENEMMA Unscaled Transfer Station Open: Closed: Year Round Saturday, Sunday, Wednesday from Noon - 4 pm Statutory Holidays GOLDEN Scaled Transfer Station & Refuse Disposal Site Open: Closed Year Round Monday to Saturday from 10 am - 4 pm Statutory Holidays MALAKWA Unscaled Transfer Station Open: Closed: Year Round Thursdays from 1pm - 5 pm Saturday & Sunday from 10 am - 2 pm Statutory Holidays PARSON Unscaled Transfer Station Open: Closed: Year Round Wednesday & Sunday from 1 pm - 5 pm Statutory Holidays REVELSTOKE Scaled Transfer Station & Refuse Disposal Site Open: Closed: Year Round Monday to Saturday from 10 am - 4 pm Statutory Holidays SALMON ARM Scaled Transfer Station & Refuse Disposal Site Open: Closed: From April 1 to October 31 Daily from 9 am - 5 pm From November 1 to March 31 Daily from 9 am - 4 pm Christmas, New Years and Remembrance Day SCOTCH CREEK Scaled Transfer Station Open: Closed: From June 15 to September 15 Daily from 8 am - 2 pm From September 16 to June 14 Friday to Tuesday from 8 am - 2 pm Christmas, New Years and Remembrance Day SEYMOUR ARM Unscaled Transfer Station Open: Closed: From June 15 to September 15 Tuesday from 1 pm - 5 pm Saturday from 9 am - 1 pm From September 16 to June 15 Saturday from 1 pm - 5 pm Statutory Holidays

20 Hours of Operation (con t) Site Facility Type Hours SICAMOUS Scaled Refuse Disposal Site Open: Closed: Year Round Friday to Tuesday from 10 am - 4 pm Christmas, New Years and Remembrance Day SKIMIKIN Scaled Transfer Station Open: Closed: Year Round Friday to Tuesday from 10 am- 4 pm Statutory Holidays TROUT LAKE Unscaled Transfer Station Open: Closed: From June 15 to September 15 Sunday from 8 am - Noon Wednesday from 4 pm - 8 pm Canada Day & Labour Day from 8 am - Noon From September 16 to June 14 Sunday from Noon - 4 pm Monday to Saturday from 10 am - 4 pm Statutory Holidays

21 Refuse Disposal Fees All incoming refuse is subject to a refuse disposal fee unless waived by the CSRD. These rates are dictated by CSRD Bylaw No and amendments the site operator does not have the discretion to waive or modify these fees. Scaled Sites Golden, Revelstoke, Salmon Arm, Scotch Creek, Sicamous and Skimikin Materials Accepted (Scaled Site) Fee Unit Rate Minimum Charge Bagged Refuse $3 Each NIL Bagged Refuse for Reuse Centre $3 Each NIL Refuse $80 Tonne $5 Refuse for Reuse Centre $80 Tonne $5 Bulky Waste $160 Tonne $10 Mixed Load $160 Tonne $10 Demolition Waste (containing Drywall or Asphalt Shingles) $240 Tonne $15 Metal Waste (Including Appliances and Propane Cylinders) NO CHARGE Appliances (containing Ozone Depleting Substance) NO CHARGE Clean Soil $10 Tonne $5 Wood Waste $40 Tonne $5 Wood Waste - Chipped $15 Tonne $5 Yard and Garden Waste NO CHARGE Invasive (Alien) Plants NO CHARGE Gypsum Board or Drywall $100 Tonne $5 Asphalt Shingles $100 Tonne $5 Concrete (includes asphalt, bricks, porcelain) $80 Tonne $5 Mattresses $15 Unit $15 Land Clearing Waste $160 Tonne $10 Dead Animal $80 Tonne $5 Controlled Waste $160 Tonne $10 Controlled Waste (requiring deep burial) $240 Tonne $240 Biosolids $10 Tonne $5 Contaminated Soil $35 Tonne $5 Septage Pumping (Revelstoke Landfill Only) $45 Tonne $5 Commercial Recyclable Material $80 Tonne $5 Residential Recyclable Materials NO CHARGE Batteries, Books NO CHARGE

22 * A bag is defined as up to 26 x 36 or 17 imperial gallon equivalents. Minimum $5 Charge per material type on all loads (except bagged garbage) Oversized bags (ie. Orange leaf bags are to be considered loose/bulk refuse) Mixed load rate to be applied to any load containing marketable waste. Product Sales The fees for the purchase of product from the refuse disposal facilities are volume based and include all applicable taxes. Scaled Sites Golden, Revelstoke, Salmon Arm, Scotch Creek, Sicamous and Skimikin Compost U-load... Compost We-load (Salmon Arm only)..... $ 10/m³ $ 15/m³ Minimum $5 Charge on U-load, $30 Charge on We-load Loads are to be rounded to nearest ½ cubic metre *One pick up load = 1 cubic metre 1-3 totes is $5, 4 or more totes is $10

23 Employee Conduct & Safety in Work Place Employee Orientation Contractors are required to review and be familiar with all aspects of the operator s handbook. The CSRD requests that all front end employees hired by site operators attend an orientation and CSRD procedure overview prior to employment. Public Relations The scale and site attendants are ambassadors for the CSRD s waste disposal function. The CSRD will provide informational pamphlets and handouts for distribution to the public on such subjects as; recycling directories, disposal fees and hazardous waste recycling events. As contracted staff, when you are dealing with the public, do not feel you need to have the answer to all questions put forward. If you are unsure of the answer handout a CSRD employee business card and encourage the site users to follow up with the CSRD Office. When engaging in conversation with the public you will encounter difference in opinion. Keep the tone of the conversation light and follow the noted guidelines. Your ability to relate with site users and other contractors in both a friendly and authoritative manner is vital to the success of daily operations. LISTEN: EMPATHIZE: RECORD: Keep a neutral expression and DO NOT INTERRUPT!! Let him or her express their opinion. Sometimes that's all they really need to do. The complaint they have may not be the real problem. It may have been the spark that created the fury. Let them know that you understand their point of view, but are limited in your ability to change policies and procedures. Offer to pass on their comments to the CSRD or suggest that they contact the CSRD directly. You do not have to agree with them, but being confrontational may result in an escalation in the conflict. Record the conversation in the log book if it is of concern. See log book in Site Info.

24 Conflict Resolution On occasion, site users will express negative opinions about the operation of refuse disposal sites (ie. disposal fees) in an angry or aggressive manner. Some will refuse to pay or question the amount owed. Avoid conflict by responding in a polite and non-confrontational tone. Remind the site user that you are only a contractor and direct them to forward all complaints to the CSRD office. Provide the site user with a CSRD employee business card. If you feel physically threatened by the site user, lock the door if applicable or leave the immediate area and dial right away Note as much detail as possible on an incident report form (time of day, license plate number, type, colour of vehicle, description of person/persons). Notify the CSRD office as soon as possible and forward the completed incident report form. Do not engage in physical or verbal confrontations. If the site user refuses to pay or abide by your instruction, let them go and complete an incident report. Please see the Appendix for an Accident/Incident Report Form. Robbery / Break-in Robbery Do Not Fight Give up the cash and/or equipment and allow the suspect to leave If possible, note license plate information, vehicle and suspect description Dial for Police immediately Notify the CSRD immediately Complete an Incident Report form and forward to the CSRD Break-In Dial for Police immediately Notify the CSRD Avoid touching any items that may offer fingerprints Visually inspect area for any other signs that may assist Police Complete an Incident Report form and forward to the CSRD

25 Incident Reporting Incident Report forms must be completed and forwarded to the CSRD as soon as possible after an incident has occurred. Incidents requiring the completion of a form include: Property damage Bodily injury Hazard warnings Conflicts with site users Suspicious activity Wildlife encounters (ie. bears) Public complaints All Violations of Bylaw 5605 listed below As per Bylaw 5605, Refuse Disposal Facilities within the Regional District have the authority to ticket upon the discretion of administration up to $200 for the following offences: Exiting the site without returning to the scale Depositing waste in a location or manner contrary to instructions Depositing prohibited waste in a location that is not designated for that purpose Entering a facility when the facility is closed Delivering waste without a cover to confine the load Depositing waste at a facility when the facility is closed An incident form has been included in the Appendix for your reference. Property Damage Contact the CSRD as soon as possible. Report damage to both site user property and damage to CSRD property. If a site user s property is damaged, provide a CSRD employee business card and recommend that they contact the CSRD directly. Complete an Incident Report form and forward to the CSRD.

26 Wildlife Odours associated with the management of garbage often attract unwelcome wildlife such as bears, martens, deer, and so on. Black Bears and Grizzly Bears are potentially dangerous, especially when near a food source or with their young. Occasionally bears make their way into refuse disposal sites. If this occurs, contact the Conservation Office Service and the CSRD immediately. Ensure that fencing is intact and, if electric, is energized. Site users should be notified of the presence of wildlife at the refuse facility and warned to stay away from the animals. Occasionally, small animals make their way into refuse transfer containers. Site users should be advised not to interfere with the animal and to unload refuse at an established, alternate unloading area (ie. another transfer container) until the animal exits the bin or the bin is removed from the site. Contact the CSRD immediately. If a bear is sighted at a refuse disposal facility and is exhibiting aggressive behavior, DO NOT direct site users to the landfill area. An alternate unloading area should be established and the Conservation Officer and the CSRD notified immediately. Close the site temporarily if necessary. Public and staff safety is the first priority. Conservation Officer

27 Inappropriate (Illegal) Dumping Closed Facility On occasion, refuse will be left at the facility gate during closed hours and will need to be relocated to the appropriate disposal area within the refuse disposal facility. The contractor will endeavor to identify the person(s) responsible for unlawfully deposited refuse and will provide such evidence to the Regional District (ie. envelopes with recipient address, utility bills, etc found in garbage bags) along with an incident report to provide any other details. As per Bylaw 5605 Schedule 2, depositing waste at a facility when the facility is closed is subject to a $ fined offence. The contractor will remove the abandoned refuse from the gate and deposit it in the designated disposal area on site. In the event that the refuse is too large or awkward for removal by the contractor, he/she shall contact the CSRD immediately to make arrangements for removal by an equipment operator. Location Not Designated for Disposal On occasion, a site user will deposit refuse in an inappropriate location within the refuse disposal facility. If the contractor sees that the site user has deposited refuse/recyclables in the wrong location, he/she will request that the site user remove the material from the wrong location and deposit it in the appropriate location. In the event that the user chooses not to deposit the material in the appropriate location, the contractor will forward the particulars of the event via an incident report form, including the license plate number and any other vehicle and driver identification to the CSRD immediately and the site user maybe be subject to a $ fined offence as per Bylaw 5605 Schedule 2. The contractor will remove and dispose of inappropriately deposited material to the designated area within the refuse disposal site. If the item is too large or awkward, he/she shall contact the CSRD immediately to make arrangements for removal by an equipment operator. See Sample Accident/Incident Report Form in Appendix. Under no circumstance, should the contractor or site user put themselves in danger by retrieving items from within the bin

28 Site Information Access Keys/Locks Keys for the refuse disposal facilities are only issued by the CSRD and are only to be used for operation purposes. Access keys are not to be duplicated or loaned to other parties. Key holders will be responsible for the loss of access keys and/or locks. If an access key and/or lock are lost, the key holder will be financially responsible for replacement of the lock and all access keys. The costs associated with lost keys and/or locks will be deducted from the contractor s remuneration. Keys will be returned to the Regional District immediately upon completion of the contract/project. In some instances, an additional lock will be placed on the gate to allow for access by a short-term contractor for a predetermined project (such as snow removal in the winter months, on-site construction works, etc.). This short-term temporary contractor will be issued a key by the CSRD and instructions for placement and removal of the lock will be provided. The site contractor will be advised in advance by the CSRD of its placement of the additional lock and the anticipated time-frame for its use. Opening the Site Unlock and open the gate Clean up any refuse left at the gate (see Inappropriate Dumping in the Site Info. section) Open the scale house/shelter Take off the window barrier(s) Check that computer & printers and other electronic devices are operational Check supplies (is there enough paper in the printer, in the debit machine, are there enough receipt books, forms, etc?) Check scale weight -zero the scale if needed Check the float Remove snow as needed Open refuse transfer bins needed (remove snow before opening) Open Re-use Centre

29 Closing the Site The following serves as a checklist of duties to be performed at the end of each working day. Check for site users still in the facility (ie. non-keyholders) Users are permitted to come into the site right up until listed closing time Close the gate at closing time Close Re-use Centre Print day end reports, reconcile totals with the Merchant Terminal Back up day end report on the flash drive Turn off the printers & monitors, keep computer on Remove all cash & leave cash drawer open Replace and lock the window barrier Clean up any litter in the area of the gate, the scalehouse/shelter and transfer station Tidy and maintain marshalling piles and areas on site including wood, metal, gypsum, asphalt, shingles, concrete, ODS, propane and batteries Check levels of garbage in refuse bins and recycling in recycle bins and contact haulers if s e r v i c e is r e q u i r e d. See Recycling Bin Maintenance in Recycling section. Close/lock transfer bins as needed Check condition of signage Note any site conditions that may need attention and update the log book Lock the scale house/shelter Lock the gate upon leaving the site Opening and Closing Refuse Bins CSRD refuse bins have lids which are opened with ratchets, pulleys, and cables. The lids weigh hundreds of pounds therefore caution must be used to prevent injury. Ensure lids locks are released, safety arms and pins are clear, and all snow is removed from lid Always hold on to the ratchet handle firmly until the weight of the lid is no longer being held by the cable and the lid is closed or on the safety arm/pin Ratchets can fail and cause the ratchet handle to spin at very high speeds. Always hold the handle firmly or stay clear of the handle area if weight is on the ratchet cable Never leave the weight of the lid on the ratchet cable. Use the safety arm/pin to hold the lids weight

30 Log Book The Contractor will keep a log book to record activities of Other Contractors, site incidents, weather conditions, site use, etc. The following information will be recorded when Other Contractors are on site: name(s) of Other Contractors, type of service being conducted date and arrival time departure time See Site Info. for details on Other Contractors. Telephone/Internet Use The use of telephones provided by the CSRD is restricted to landfill operation purposes only and the number is not to be given to the public. The telephones are required for the operation of the scale computers and for the debit/credit card machines. The phones are also a link between the refuse site and the CSRD office so that CSRD staff can relay instructions and time-sensitive information. The phones are not for personal use either local or long distance. Contractors at the following sites are responsible for the provision of telephone communication while the site is open and will advise the CSRD of the telephone number: Falkland Glenemma Malakwa Seymour Arm Trout Lake The CSRD will provide internet access at the site for refuse disposal related business activities only, personal use is not permitted. The equipment, services and technology used to access the internet are the property of the CSRD and the CSRD reserves to right to monitor internet traffic and monitor and access data that is composed, sent or received through its online connections. Unacceptable use of the internet by Contractors and their employees includes, but is not limited to:

31 Using computers to perpetrate any form of fraud, and/or software, film or music piracy. Downloading, copying or pirating software and electronic files that are copyrighted or without authorization. Sending or posting information that is defamatory to the CSRD, its services, colleagues and/or customers. Passing off personal views as representing those of the CSRD. If the Contractor or its employees are unsure about what constituted acceptable Internet usage, then the CSRD should be contacted for further guidance and clarification. The installation of any third party software on CSRD computer equipment is strictly prohibited without CSRD approval. Emergencies In the event of an emergency requiring POLICE, AMBULANCE or FIRE assistance, dial immediately Notify the CSRD as soon as possible Complete an Incident Report form and forward to the CSRD

32 Other Contractors The CSRD maintains many contractors for various projects at refuse disposal sites. These projects include, but are not limited to: ODS removal from refrigeration units Bird control CSRD transfer bin hauling Metal salvage Wood grinding/chipping Scale maintenance Groundwater sampling Snow clearing Weed control Compaction & cover Recycling collection Shingle salvage Gypsum salvage Concrete grinding Propane bottles Battery collection Mattress Contractor is responsible for notifying CSRD staff for servicing. CSRD staff will make every effort to notify refuse site contractors of the names and nature of each project contractor and advise in advance of anticipated visits by these contractors. In the event of an unexpected or questionable visit by someone claiming to do work for the CSRD, record details (time of day, license plate number, type, colour of vehicle, description of person/persons) in the log book and contact the CSRD as soon as possible. The contractor is responsible for the provision of handheld radios for communication between themselves and other contractors attending the refuse disposal facility to perform waste management related duties outside the Contractor s field of vision and/or hailing (shouting/communication) distance. The facility operator will ensure that all other contractors (except compaction & cover) have left the facility prior to locking the gate at the end of posted hours of operation.

33 Prohibited Materials The following items are prohibited for disposal at refuse disposal facilities within the CSRD as per Bylaw No. 5759, Schedule E: Prohibited Waste: Auto Hulks Biomedical Waste Farm Animal Carcasses and Body Parts Hazardous Waste (except those Sites where a system of collecting Hazardous Wastes has been established) Liquids and semi-solid Wastes except as permitted by this bylaw Log Yard Waste PCB s Radioactive Waste Reactive Waste Solid Waste which is on fire or smoldering Tires (suitable for Product Stewardship Program) The site caretaker is responsible for ensuring that incoming materials can be accepted and that the appropriate fees are charged. The caretaker is authorized to inspect all incoming loads for compliance with CSRD bylaws and Provincial regulations.

34 Controlled Waste Controlled Waste materials are accepted at a Landfill Site upon written authorization issued by the Manager. Controlled Waste includes the following materials but is not limited to: Asbestos Contaminated Soil Specified Risk Material (accepted at Salmon Arm Landfill only) Materials Prohibited From Burial Marketable waste items are prohibited from Burial at refuse disposal facilities within the CSRD where recycling options exist. Burial means these materials are deposited at the Active Face or in a Refuse Transfer Bin. When these items are not separated out of refuse, mixed load rates will apply. At sites that do not have a recycling option (marshalling pile, resource recovery area, or designated transfer bin) the materials are put into refuse bins and regular rates will be charged Recyclable Waste (General Materials and Return Programs) Yard and Garden Waste Wood Waste (Clean and Treated) Metal Waste (including appliances and propane cylinders) Concrete / Asphalt / Brick / Porcelain Gypsum Drywall Asphalt Shingles Batteries (Auto and Household) Mattresses and Box Springs Provincial Product Stewardship Program Beverage Containers Electronics Lead-Acid Batteries Packaging and Printed Paper Paints Solvents, Pesticides & Gasoline Pharmaceuticals Tires Used Oil & Antifreeze

35 CSRD TRANSFER STATION: OH&S The purpose of this guide document is to provide CSRD workers and CSRD contractors with information to identify hazards and recommend mitigation measures at CSRD Transfer Stations. It is recommended that contractors develop more in-depth procedures to ensure their staff are aware of site hazards and can work safely at CSRD Transfer Stations. It is the contractor s responsibility to provide site and worker orientation, safety training, tailgate meetings and periodic reviews. Furthermore, the contractor shall take immediate action to rectify any safety concerns brought forward by the CSRD, the public or their staff. This guide s intent is to provide hazards identified and related to people, equipment, materials and the environment. CSRD staff will be using this guide to conduct hazard assessments on an annual basis. Each of the activities or identified hazards will be assessed to ensure the contractor is taking adequate steps to help prevent an incident at a CSRD Transfer Station. See Appendix for OH&S Hazard Identification Guide All fires must be reported to 911 immediately.

36 Fire Extinguisher Procedures Call Fire Department (9-1-1) Follow the procedures listed in the Emergencies/Potential Hazards in Site Info. Section above Ensure all persons on site are a safe distance from the fire Assess the situation for any risks to personal safety Use Fire Extinguisher if safe to do so following fire extinguisher procedures below (PASS) Fire Extinguishers are only to be used in and around the scale, scale house, and Re-Use Centre DO NOT use fire extinguisher for fires in the bins After the fire extinguisher is discharged, evacuate the area and wait for emergency responders P A S S Pull the Pin at the top of the extinguisher. The pin releases a locking mechanism and will allow you to discharge the extinguisher. Aim at the base of the fire, not the flames. This is important in order to put out the fire, you must extinguish the fuel. Squeeze the lever slowly. This will release the extinguishing agent in the extinguisher. If the handle is released, the discharge will stop. Sweep from side to side. Using a sweeping motion, move the fire extinguisher back and forth until the fire is completely out. Operate the extinguisher from a safe distance, several feet away, and the move toward the fire once it starts to diminish. Be sure to read the instructions on your fire extinguisher different fire extinguishers recommend operating them from different distances. Remember: Aim at the base of the fire, not at the flames!

37 Salvage Unless express written consent has been obtained from the CSRD, removal of items from a refuse site is strictly prohibited. This prohibition includes both the public and site operators. Salvage permits are only valid for removal of items from the re-use centres by the public provided that: They have weighed out and paid any outstanding refuse disposal fees. They sign a Salvage Permit and declare the material removed. See a sample salvage permit in the appendix. Secure Loads In order to reduce the proliferation of litter on public roads and within the refuse disposal facilities, all loads of solid waste entering the refuse disposal facility shall be covered. A cover shall be a tarpaulin or other overlay that is used to confine the load to the vehicle. Any person entering a refuse facility with a load not meeting the requirements of a secure load may be subject to a $ fined offence as per Bylaw 5605: Schedule 2. Patrons that enter the facility with an unsecure load should be given a warning to properly dispose of or secure their materials. Any violations should be promptly reported to the CSRD through an incident report so the proper follow up measures can be taken. The following items are permitted at refuse disposal facilities without covers: Stumps - chained on a flat bed or within the confines of a truck box. Soil, sand gravel, rock within the confines of a truck box. Bulky waste strapped on the flat bends or within the confines of a truck box.

38 Scale Maintenance The scales are serviced annually by a contractor hired by the CSRD. Weights & Measures Canada performs tests and certifies weigh scales annually. A copy of the inspection reports by the contractor and Weights & Measures Canada should be posted on the scale house wall. During the winter months, regularly check the scales for signs of freezing/icing up and snow build up. There is the potential for false or negative readings if ice builds up around the centering bolts at the end of the scales or under the bottom beams of the scales. Keep the scale deck, walkway, sides and ends clear of snow, ice, sand and soil to prevent build up and scale malfunction. If you suspect that the scales are not weighing accurately (ie. a commercial load is weighing light), check for build up around and under the scales and immediately contact the CSRD. When the scales are being serviced or are not functioning properly, the site is to be operated as an unscaled site. See Unscaled Transfer Stations in the Appendix for the Unscaled Refuse Disposal Fees or the Power and Equipment Failure section. The scales are to be maintained in a clean and safe condition at all times.

39 Marshalling Area Management Managing the marshalling piles to keep them contaminant free is very important for safety. Read further for tips on managing the resource recovery marshalling piles. These guidelines also apply to transfer bins used for marshaled materials. Inspections Many people unintentionally or intentionally deposit prohibited items in the marshalling piles. There can be a financial benefit to depositing prohibited items in the marshalling piles. Load inspections and public messaging is the key to maintaining contaminant free marshaled materials. All incoming loads should have a quick inspection and suspected contaminated loads should be questioned so that proper disposal instructions can be given. Construction and demolition loads are a high risk for contamination and should always be inspected. Violations Patrons who directly violate the instructions of the site attendant or found to have deposited prohibited items into marshalling piles should be given a warning to properly dispose of their materials. Any violations should be promptly reported to the CSRD through an incident report so the proper follow up measures can be taken. Yard Waste Marshalling Pile Managing the yard waste marshalling pile and keeping it contaminant free is very important for the safety of everyone on site during wood grinding operations at CSRD landfills and transfer stations. Furthermore, certain contaminants can cause significant damage to wood grinding equipment. Yard waste loads that contain contaminants are to be properly sorted or directed to the refuse bins or active face for land filling. Mixed load rates will apply. Please use the following information to help manage incoming loads of wood and yard waste in order to minimize contamination. Yard Waste Contaminants: Rock and Concrete Rocks and gravel, soil, landscaping bricks and blocks Heavy Metal Fencing or mesh, angle iron, metal tubing, engine parts, sheet metal Acceptable metal: nails, screws, door knobs, door hinges Refuse Garbage bags, plastics, rope, tarps, hoses and other garbage Garbage is unsightly and leads to further contamination. Other Wood Waste Processed lumber, fence posts, painted or treated wood, railway ties Noxious Weeds Loads that are known to contain noxious weeds are to be directed to the active face for burial at the refuse rate.

40 Clean Wood Waste Marshalling Piles Managing the clean wood waste marshalling pile and keeping it contaminant free is very important for the safety of everyone on site during wood grinding operations at CSRD landfills. Furthermore, certain contaminants can cause significant damage to wood grinding equipment. Clean wood waste loads that contain contaminants are to be properly sorted or directed to the refuse bins or active face for land filling. Mixed load rates will apply. Please use the following information to help manage incoming loads of wood and yard waste in order to minimize contamination. Clean Wood Waste Contaminants: Treated Wood Waste Treated or painted wood waste, wooden furniture, railway ties Rock and Concrete Rocks and gravel, soil, brick, concrete and porcelain Heavy Metal Rebar, angle iron, metal tubing, sinks, sheet metal, large bolts Acceptable metal: nails, screws and small fasteners Refuse Plastics, rope, carpet, tarps, counter tops, flooring and other garbage Garbage is unsightly and leads to further contamination. Treated Wood Waste Marshalling Piles Managing the treated wood waste marshalling pile and keeping it contaminant free is very important for the safety of everyone on site during wood grinding operations at CSRD landfills. Furthermore, certain contaminants can cause significant damage to wood grinding equipment. Treated wood waste loads that contain contaminants are to be properly sorted or directed to the refuse bins or active face for land filling. Mixed load rates will apply. Please use the following information to help manage incoming loads of wood and yard waste in order to minimize contamination. Treated Wood Waste Contaminants: Rock and Concrete Gravel, soil, brick, concrete and porcelain Heavy Metal Rebar, angle iron, metal tubing, sinks, engine parts, sheet metal, large bolts Acceptable metal: nails, screws, door knobs, door hinges Refuse Plastics, rope, carpet, flooring, tarps and other garbage Garbage is unsightly and leads to further contamination Railway Ties Often contain hidden metal spikes. Railway Ties that contain any metal are considered refuse. Asphalt Shingle Marshalling Piles

41 Maintaining the asphalt shingles marshalling piles and keeping them contaminant free is very important for the quality of recyclable materials collected at CSRD landfills. Furthermore, certain contaminants can cause significant damage to recycling equipment. Asphalt shingles that contain contaminants are to be properly sorted or directed to the refuse bins or active face for land filling. Mixed load rates will apply. Please use the following information to help manage incoming loads containing asphalt shingles in order to minimize contamination: Asphalt Shingle Contaminants: Any metal, wood, garbage, plastics, roofing gravel, or any other debris. This marshalling pile should contain ONLY asphalt shingles Acceptable: Roofing nails and tar paper. Concrete, Asphalt, Porcelain, Brick Marshalling Pile Maintaining the concrete, asphalt, porcelain and brick marshalling pile and keeping it contaminant free is very important for the quality of recyclable materials collected at CSRD landfills. Furthermore, certain contaminants can cause significant damage to recycling equipment. Concrete, asphalt, porcelain and brick loads that contain contaminants are to be properly sorted or directed to the refuse bins or active face for land filling. Mixed load rates will apply. Please use the following information to help manage incoming loads containing concrete, asphalt, porcelain and brick in order to minimize contamination: Concrete, Asphalt, Porcelain/Brick Contaminants: Wood, garbage, plastics, hardy board, glass, or any other debris. Metal should be less than 3 feet long. The marshalling pile should contain ONLY concrete, asphalt, porcelain and brick Acceptable: toilets, cinder blocks and tiles. Land Clearing Waste Maintaining the Land clearing waste marshalling pile and keeping it contaminant free is very important for the quality of recyclable materials collected at the CSRD landfills. Furthermore, certain contaminants can cause significant damage to recycling equipment. Land clearing waste that contains contaminants are to be properly sorted or directed to the refuse bins or active face for landfilling. Mixed load rates will apply. Please use the following information to help manage incoming loads containing land clearing waste in order to minimize contamination. Land Clearing Contaminants: The marshalling pile should only contain mixed vegetation including branches, stumps (up to 1.5m3), woody materials and non-contaminated soil and rock from land clearing Wood, garbage, plastics, hardy board, glass, or any other debris. Acceptable: utility line maintenance and seasonal or storm related cleanup

42 Metal Marshalling Pile Maintaining the metal marshalling pile and keeping it contaminant free is very important for the safety of everyone on site during metal salvaging operations at CSRD landfills. Furthermore, certain contaminants can cause significant damage to metal bailing equipment. Metal waste contaminants are to be directed to the appropriate recycling facility. If it is not a prohibited or hazardous item it can be directed to the refuse bins or active face for landfilling. Please use the following information to help manage incoming loads containing metal waste in order to minimize contamination: Metal Contaminants: Combustibles/Explosives: gasoline, diesel, propane tanks, aerosol containers Free Liquids: paints, pesticides, oil, oil filters, fuel, water. All tanks must be open to the atmosphere with an opening large enough for them to be confirmed empty. Other: batteries, fridges/air conditioners (before ODS drained), ballasts, microwaves, televisions, computer monitors, radioactive materials, lead, mercury, asbestos, or any hazardous or toxic materials Refuse: Non-metal waste should be reduced as much as possible. Items are only acceptable if the majority of the items consist of metal. Garbage is unsightly, setting precedent for the public. Garbage should be removed on inspection of marshalling piles and during pile maintenance.

43 Resource Recovery Management Managing the resource recovery areas to keep them o r g a n i z e d a n d contaminant free is very important for safety and organization. Read further for tips on managing the resource recovery areas. Inspections Many people unintentionally or intentionally deposit prohibited items in the resource recovery areas. There can be a financial benefit to depositing prohibited items in the resource recovery areas. Load inspections and public messaging is the key to maintaining contaminant free and organized areas. All incoming loads should have a quick inspection so that proper disposal instructions can be given. Violations Patrons who directly violate the instructions of the site attendant by not depositing appropriate items or depositing prohibited items into resource recovery areas should be given a warning to properly dispose of their materials. Any violations should be promptly reported to the CSRD through an incident report so the proper follow up measures can be taken. Propane Tank Resource Recovery Area Maintaining and organizing the propane tank resource recovery area is required for safety and to optimize the space used to store these recyclables. Propane tanks can range in size from small portable camping bottles to large (500 lb or greater) tanks. Propane tanks can be disposed charged at the metal rate. All tanks should be stored upright and in an organized fashion. All small tanks (green camping bottles etc.) should be stored in cans or barrels with holes drilled in the bottoms to prevent water accumulation. Mattress and Box Spring Resource Recovery Area Maintaining and organizing the mattress and box spring resource recovery area is required for safety and to optimize the space used to store these recyclables. Mattresses and box springs will be salvaged from the site for recycling. Mattresses and box springs can be disposed of for $15/piece. Mattresses and Box Springs contain metal and wood as well as foam and fabric Mattresses that contain only foam (no metal or wood) are considered refuse Sites without a designated area will still charge $15/piece. They will be placed in the refuse containers and salvaged upon arrival at the landfill.

44 Ozone Depleting Substance (ODS) Resource Recovery Area Maintaining and organizing the Ozone Depleting Substance (ODS) resource recovery area is required for safety and to optimize the space used to store these recyclables. These units are separated so refrigerant liquids and ODS can be removed. Ozone Depleting Substance means any substance containing chlorine, fluorine, bromine, carbon and hydrogen in varying proportions, often described as halocarbons and all chemical agents associated with an appliance have a detrimental effect on the stratospheric ozone levels. This removal is performed by a CSRD contractor. The units are then marked with an X and a number in coloured paint and can be moved to metal marshalling pile or bin. All units should be stored upright and organized to optimize space Upon delivery, All appliances containing ODS should be checked and confirmed to be empty. Any materials in the units should be disposed of before the unit is deposited in the recovery area. Refrigeration Units An area within each refuse disposal facility has been designated for the storage of refrigeration units And appliances containing ODS Direct site users to deposit refrigeration units in the designated area. The CSRD maintains an ODS removal contractor who will regularly visit each site and remove and certify that each unit has been purged of its refrigerant. Record the date and time in your log book and notify the CSRD when the job has been completed. Once the ODS has been removed, the contractors will need to relocate the units to the metal waste pile leaving the storage area free for newlydeposited refrigerated units. Cold Ashes Recovery Area Some sites have an area to collect cold ashes. These areas are set up to confirm that ashes brought into the site are cold and extinguished before being deposited with the refuse. Once ashes are confirmed to be extinguished, the contractor will move them to the refuse bins or active face. Cold ashes are charged the refuse rate for disposal. Battery Recovery Area Patrons should be directed to place auto batteries in the plastic tub that is supplied at the site. Auto battery recycling is free of charge. When the bin is nearing the full stage, arrangements can be made to collect the bin by contacting the Battery Doctors (number is listed under the External Contacts List), or by contacting the CSRD to arrange collection. Household batteries are to be collected either in the scale house or in a container with the automotive

45 batteries and transferred to the scale house and placed in the Call2Recycle battery box. Batteries up to 11 pounds are accepted in the box, both rechargeable and non-rechargeable. Once the box is approaching full, contact the CSRD to collect the full box and replace it with a new one. Thermostat Recovery Thermostats contain mercury, and should not be disposed of in household garbage. Thermostat pails are provided to site attendants and should be kept in the scale house. Once the pail is full, attendants are to contact the CSRD to arrange removal of the pail and replacement with a new one. Courier forms and instructions will be delivered with the pails, and these forms must be kept to give to CSRD staff that come to collect the pail. Columbia Shuswap Kickin Compost Management Area Managing the compost storage area and keeping it free of weeds and contaminants is important to ensure the quality of the compost sold at the facilities. All sales are based on volume estimates, and patrons must receive instruction from site attendants before loading compost. Patrons should be told to pay only for what they feel they can load if choosing the u-load option. For patrons requesting the we-load option, attendants should direct vehicles to the we-load area to speak with the equipment operator. The operator will then load vehicles based on capacity and instruct the scale attendant how much to charge for when patrons leave the site. Patrons that purchase compost must always be given a product label when they complete the payment transaction. See Appendix for Yard Waste Composting Guidelines.

46 Pacific Scale Software Computer & Program Start Up The computer should be left running at all times. This enables the CSRD office to export credit account information and update the data base sales after hours of operation. In the morning turn the monitor and printer on. Ensure that there is adequate paper supply for the printer and that the printer paper is aligned properly. Double click with the left side of mouse on the Winweigh icon to start the program. Select any key to bring up the login in screen. Daily Data Backup Each site has been supplied with a set of USB flash drives (memory sticks). The memory sticks have been labeled to correspond to the week days. At day end when you have exited from the Pacific Scale Software the memory stick should be inserted into the USB computer port and the backup procedure run by clicking the on screen back up icon. The memory sticks should then be stored off site overnight. If a memory stick becomes damaged or lost please contact the CSRD office for a replacement. Log in ID: OPR Password: SO

47 Scale Ticket Overview When entering a transaction in the Pacific Scale Winweigh Software, accuracy in the recording of data in each field is crucial for record keeping purposes and for completing the ticket. Noted below, are the key fields with a corresponding detailed reference page. Attendants should be familiar with all transaction codes and their uses. 1. Charge Accounts/Credit Page Vehicle identification Page Material Codes Page Destination Codes Page Source Codes Page 38

48 Credit Accounts Credit Accounts are available on approval from the CRSD office for Business/Commercial site users only. No Credit Accounts are activated for individuals. Refuse disposal Credit Account inquiries are to be directed to the CSRD office. Applicants will be are required to fill out a credit application. The credit application will also be available on the CSRD website. The CSRD finance department reviews all credit applications and on approval the Credit Account will be activated within 3 5 business days. The account is active for all disposal facilities within the regional district. Until a credit account has been established, payment for refuse disposal fees is limited to cash, cheque and credit/debit card where available. Only vehicle license plate numbers registered by the Account Holder with the CSRD office will be authorized to charge on account. A registered licence plate number will automatically trigger the account to which it is linked when entered into the computer software (WinWeigh) on site at scaled facilities. Please see Vehicle Identification. When processing a transaction on account the driver s signature will be required on the ticket. A copy of the ticket will be given to the driver and the original ticket with signature must be forwarded to the CSRD office with the daily reconciliation summary. To review terms of credit for a refuse charge account with the Regional District please refer to Bylaw No Schedule C, General 11(a) to 11(d). Please see Bylaw No in the Appendix.

49 Vehicle Identification License Plates Only vehicle l i c e n c e p l a t e s r e g i s t e r e d by t h e Account Holder will be authorized to charge on account. A registered licence plate number will automatically trigger the a c c o u n t to w h i c h it is l i n k e d w hen e n t e r e d i n t o Winweigh (see Credit Accounts above). If an account holder arriving on site has a new licence plate number that is not linked to their account please call the CSRD for authorization. Or direct the site user to have the appropriate personnel from his/her place of employment to The Regional District, through the licence plate number on the vehicle, may subsequently obtain vehicle tare weight and ownership information for billing of full tipping fees along with an additional $25.00 call the CSRD with a licence plate authorization to charge on the account. The attendant can then proceed with the transaction manually overriding the vehicle ID field (see Edit a Ticket in the Processing Daily Transactions section). Outside of CSRD office hours if there is a request to charge a transaction on account when the vehicle is not registered and the site user has no other payment method please complete a Non-Payment Form (Appendix) noting the circumstances. The next business day, when authorization can be obtained the transaction can be edited to reflect the plate number is now linked to the account by the CSRD office. Accuracy when entering vehicle licence plates is extremely important not only to trigger the corresponding credit account but also in properly identifying the vehicle from the loop when exiting the refuse site. The CSRD office also relies on the accuracy of recorded licence plates if a person fails to weigh out of a scaled facility in regards to follow up correspondence. As per Bylaw 5759 Schedule C. For more information on Failure to Pay see the Processing Daily Transactions section). License plates can ONLY be added by the Account Holder or representative directly through the CSRD Project Numbers The CSRD office also uses the Vehicle ID field to record project numbers to a maximum of 10 characters. When projects are subcontracted to local companies a project number may be used to streamline the billing of transactions to a single company. When a subcontracted hauler arrives on site, they must present the project number to the site attendant. The project number is then entered into the vehicle ID field and will be linked to the account responsible for the billing aspect of the transactions. In the note section of the ticket the licence plate of the sub-contracted hauler is recorded for cross reference and the driver s signature will be required to complete the transaction. See Third Party Billing in the Processing Daily Transactions section).

50 Source Codes Scalehouse operators should be aware of the following source codes for identification of incoming/outgoing refuse loads. Designating the correct codes assists the CSRD in tracking the types of materials being deposited at its landfill sites. Incoming/Outgoing Loads Code Definition Description CU CUTS Clean-up Days Clean-up Transfer Station (SA only) See Free Clean Up Events in the Recycling section. DIS ICI R Disincentive Fee Industrial/Commercial/Institutional Residential When a load has been mixed to the point that materials cannot be separated into marshalling areas, this source code will automatically double the rate of any material code entered. Waste generated by non-residential sources such as stores, restaurants, offices, manufacturers, schools, hospitals and is usually delivered by municipal & private garbage haulers. Waste generated by residential sources, can be delivered by residents or by municipal & private garbage haulers. OUT Outgoing Used for the removal of recyclable materials (ie. drywall/shingles) from marshalling areas. Incoming Split Loads The split load function allows multiple transactions on a single ticket. The site user will cross the scale for each material type within the load for the maximum savings. The split load code also eliminates the minimum $5.00 charge per material type. Code Definition Description S01 Split loads ICI Commercial S02 Split loads Residential

51 Material Codes Scale operators should be aware of the following codes for identification of material types. Designating the correct code assists the CSRD in tracking the types of materials being deposited and segregated at its landfill sites along with the importance of applying the correct tipping fee. Code Meaning Description B Bagged Household Waste contained in garbage bags (24 x 36) BIO BW C CB Bio-solids Bulky Waste Concrete Re-use Centre CEN Re-use Centre Bulk items for public salvage. Soil-like material removed from sewage during the treatment process. Salmon Arm Site only Waste material exceeding 2.5 meters in length and containing a volume of over 1.5 cubic meters Concrete, along with Driveway Asphalt Brick, Porcelain source separated. Items/ combinations of items equivalent to a household garbage bag in size for public salvage (24x36) COM Compost U-load Organic material for sale to general public COMW Compost We-load Organic material for sale to general public using loader. Salmon Arm Site only CG Curbside Garbage City of Salmon Arm, Golden and Revelstoke Curbside program only CR Curbside Recycling City of Salmon Arm Curbside program only CRW Curbside Recycling-Weight Golden and Revelstoke Curbside program only CS Contaminated Soil Soil contaminated with hydrocarbons. Controlled Waste CW Controlled Waste Require special handling (ie. immediate burial) and must be approved by CSRD for acceptance (See Controlled Waste) DB Deep Burial Material Refuse requiring deep burial (ie. waste asbestos) must be approved by CSRD for acceptance DRYWALL Gypsum Board or Drywall Scraps from new construction as well as used drywall materials that have been painted or wallpapered LCW Land Clearing Waste Vegetation including branches, woody material and noncontaminated soil used during free organic disposal events ODS Ozone Depleting Substance Any and all chemical agents that, upon release into the atmosphere, have a detrimental effect on stratospheric ozone levels MATT Mattress Standard mattresses, box springs or similar material used as a bed or as a support for a bed. ME Metal Recyclable metal materials including fridges/freezers, siding, pipes, doors, wire/cable, fencing, bicycles, tire rims, bed rails, machinery, etc. REF Refuse Any waste that cannot be defined by other material codes RC Recycling-Compactor Commercial use of compactor for recyclable materials. Salmon Arm site only S Clean Soil Soil material for use as waste cover SEPTIC Septic tank bio solids Pumping from septage treatment facilities, parking lot drainage sumps, run off from vehicle washing stations Revelstoke site only SH Shingles Asphalt based roofing shingle materials, not including torch-on membrane roofing and shingle wrapping paper WEIGHT Vehicle Gross Weight $5.00 unit fee, for gross weight from scale

52 WWCH WWC WWT Y Wood Waste Chipped Wood Waste Clean Wood Waste Treated Yard & Garden Yard and Garden Waste, Wood Waste-Clean and/or Wood Waste- Treated that has been processed to 60mm thick by 150mm length, free of metal and refuse contamination. Un-treated or un-painted processed wood material including lumber, board ends, pallets, plywood, particle board, pressed board, or MDF as well as stumps, tree trunks and limbs greater than 200 mm (8 in.) Treated or painted wood material which have been processed or manufactured and includes all organic wood materials other than Yard and Garden Waste and Wood Waste-Clean. Green compostable waste such as branches, leaves, grass clippings that are not mixed with general refuse, metals, rocks, etc See General Information section for Disposal Rates. Destination Codes Destination categories allow for the appropriate tracking of where wastes are directed within the facility and consist of the following codes: Code Definition Description AF Active Face Where refuse is compacted and covered TS Transfer Station Internal bins for waste separation MA Marshalling Areas Source separated recyclable waste RE ST Re-use Centre Reload Station Items in good working order and condition for the public to reuse. Salmon Arm Site Only Recycling Collection City of Salmon Arm Curbside Recycling Commercial Compaction Users OUT Outgoing Product sales (ie. compost) and the removal of recyclable materials (ie. drywall/shingles) from marshalling areas.

53 Processing Daily Transactions CSRD Account Transfer Loads CSRD-owned 50 cubic yard refuse containers from its transfer stations are delivered to landfill sites by contracted haulers for disposal. CSRD-owned refuse containers are all a standard blue, are numbered and have a large CSRD logos located prominently on each side. The customer code for these transfer containers will be CSRD which will link a zero transaction fee for the internal movement of bins with CSRD refuse facilities. The Vehicle ID code will correspond to the transfer station from which the load originated. The following codes represent the corresponding CSRD refuse transfer stations: FA Falkland transfer station (delivered to Salmon Arm) GL Glenemma transfer station (delivered to Salmon Arm) MA Malakwa transfer station (delivered to Salmon Arm) PA Parson transfer station (delivered to Golden) SA Salmon Arm transfer station (delivered to Salmon Arm) SC Scotch Creek transfer station (delivered to Salmon Arm) SE Seymour Arm transfer station (delivered to Salmon Arm) SK Skimikin transfer station (delivered to Salmon Arm) TL Trout Lake transfer station (delivered to Revelstoke)

54 Coding a Ticket The attendants will be responsible to inspect each incoming load, educate the public on disposal pricing/prohibited items. Site users must be made aware of their disposal options; promoting recycling and cost savings. Below is an example of the different pricing scenarios for the same material entering from a construction site involving: construction wood ends ($40/tonne), refuse ($80/tonne), and asphalt shingle pieces ($100/tonne). Source Separate at Construction Site Deliver individual materials to the refuse disposal site. You will be charged $100/tonne for your asphalt shingles, $80/tonne for your refuse, and $40/tonne for your wood. Split Weight Weigh your vehicle upon entering the site, unload your asphalt shingles, refuse and wood into the marshaling areas, reweighing the load after each material is unloaded. You will be charged $100/tonne for your ashphalt shingles, $80/tonne for your refuse and $40/tonne for your wood. Single Weigh Separation Weigh your vehicle upon entering the site, but separate the materials into their appropriate marshalling areas. Upon exiting the site the entire load will be charged based on the material type that represents the highest disposal rate. For this case, the charge is $160/tonne for the entire load. Single Weigh No Separation Weigh your vehicle upon entering the site and do not separate the materials into their marshalling areas. The load is charged a disincintive fee, which is based on a double charge of the material in the load with the highest disposal rate. Any material that does not fall under a designated category in the material list in considered Refuse, at a rate of $80/tonne. The disincintive fee came into effect January 1, 2011.

55 Editing a Ticket Regular loads and Split loads have different menu options when editing a ticket that has been settled with an incorrect payment type. Editing Regular Load Tickets Under the WEIGH (from menu tab) use the down key to highlight EDIT A TICKET In this screen you have the option of searching for the ticket in question by: Licence Plate # Customer ID Ticket # Date Enter the information into one of the above field options. Use the (ENTER key) to pass through the remaining screen fields. The BROWSE TICKET screen will appear. Using the up/down ARROW keys scroll until you have found the ticket to EDIT. Once this ticket is highlighted -select ENTER key. A YES/NO box will appear with the following message: The ticket does not appear to have downloaded yet to another computer. It is reasonably safe to edit this ticket Select YES by using the ARROW keys and then the Enter key. This will bring you to the note section of the ticket where you have the option of entering a comment then select the ENTER key A YES/NO box will appear with the following message: Do you wish to edit the weights? Select NO by using the ARROW keys and then the Enter key The PAYMENT TYPE BOX will appear using the up/down ARROW keys select the correct payment type and then the ENTER key The last message box will Confirm your Ticket Total - OK Check that the original transaction total has not changed - then with the ENTER key accept OK. Finally the last step defaults to the SAVE Enter Key and the editing process is complete. A copy of the edited ticket will be reprinted. Please attach the edited ticket with the original ticket. The process of editing tickets should be completed within your shift prior to closing the site. If you are attempting to edit a ticket that is from a prior date a warning message will read: Warning. Downloaded in Batch A normal transmit will NOT cause this ticket to be transmitted again. You must contact your system administrator. Changes will be written to the audit file. Do not under any circumstances proceed to edit a back-dated ticket as the sales have already been imported. Instead, note the recording error circumstance or edit required on your daily summary report. The CSRD will correct the ticket by editing through the main database when the paperwork is received.

56 Entering a Split Load Ticket Split loads are encouraged to promote efficiency in the separating of materials and also offer a cost savings to the site user depositing refuse at a disposal facility within the Regional District. Instructions WEIGH (from menu tab) use the down key to highlight Process Tickets Normally ENTER key, ENTER key again to process a load of Incoming Materials. The first field on the screen defaults to Split Load N this must be Changed to Y ENTER key. Process body of ticket in the usual manner until reaching the SOURCE CODE field. There are two SPLIT LOAD codes to choose from: S01 for Commercial loads / S02 for residential loads (See Source Codes, for additional information) Continue to process ticket in routine manner. When the vehicle is retrieved from the loop after depositing the first material type at the designated area and the tare weight has been recorded, select make another split ENTER key. Enter the next MATERIAL CODE. The vehicle would then return to the designated area to deposit the second material and weigh out at the scale recording the second tare weight. This process can be repeated multiple times. When the vehicle is exiting the site and Complete Split Load is selected after the last tare weight is recorded the Payment Type Box appears and the ticket is finalized as routine. Editing Split Load Tickets Under the WEIGH tab use the down key, select REASSIGN PAYTYPE ON SPLIT ENTER key. Follow the same instructions as prior for editing a REGULAR LOAD. Highlight and select the ticket for editing in the BROWSE TICKET screen select any key and it will jump directly to the payment type box using the up/down ARROW keys select the correct payment method and save as instructed above. Please Note If you select EDIT A TICKET in error when correcting a payment type on a Split Load ticket a Split Load ticket warning message will appear and the Payment Type Box will not be visible. REASSIGN PAYTYPE ON SPLIT from the WEIGH menu must be selected when editing a split load ticket. Tickets will be identified as EDITED when reprinted.

57 Entering Product Sales Compost sales are entered separately from other disposal transactions. Please direct public to conduct all disposal activities prior to crossing the scale for compost. For U-Load compost sales collect payment and deliver ticket before compost is loaded. They will not need to cross scale to exit. For We-Load compost sales (SALMON ARM only) payment is collected after compost is loaded. Transaction Entry Licence: Enter licence plate Account: CASH Source: R Material: COM Destination: OUT Pieces: Enter cubic meters (minimum.5) Entering Authorized Removal of Recyclable Materials When ashpalt shingles or gypsum drywall is salvaged from the site, the weights are recorded in the Pac-weigh software through the creation of a ticket. Metal salvage is not entered in the Pac-weigh software. Use the following instructions to process ticket. Instructions Obtain the incoming empty weight for the truck. - Weigh all truck wheels (Weight 1) - Weigh all trailer wheels (Weight 2) - Add the two weights together = Tare Weight 1) Use drop down menu: Weigh Manual Ticket Entry START Outgoing Manual Ticket 2) Enter Customer ID: For Drywall: SIVENT For Shingles: INTREC 3) Enter the Licence Plate: Use the licence plate on the truck, not the trailer. 4) The Source, Material and Destination codes will be filled in automatically. 5) Enter the Tare Weight. Press Enter 6) Save Ticket and send the truck to be loaded. The ticket will appear in the Loop.

58 Entering Authorized Removal of Recyclable Materials (con t) Obtain the outgoing loaded weight for the truck. - Weigh all truck wheels (Weight 1) - Weigh all trailer wheels (Weight 2) - Add the two weights together = Gross Weight Give these weights to the driver to confirm they are satisfied with the load. If not, they will adjust load and new weights will be taken. 1) Use drop down menu: Weigh Manual Ticket Entry Finish Ticket Manually 2) Select the ticket from the Loop 3) Enter the Gross Weight. Press Enter 4) On Account Save Print 5) Give two copies of the receipt to the driver. Have the driver sign the third copy of the receipt and submit to the CSRD with paperwork. Third Party Billing Payment for refuse disposal fees is the responsibility of the party delivering waste and charging fees to a third party is not permitted. Exceptions: 1. Use of Project Numbers The CSRD will work with private companies to make arrangements for the acceptance and disposal of waste including controlled or contaminated materials. In preparation private companies will often hire local haulers to transport the materials in question to the landfill site. The CSRD will notify the site operators in advance of delivery and inform the scale attendant if the organization responsible for the charges incurred is using a local hauler. Approval for third party billing arrangements will be handled directly through the CSRD. A project number that has been verified and set-up in the Pacific Scale database by the CSRD will be forwarded to the scale attendant prior to the material arriving on site. The hauler MUST provide to the scale attendant documentation identifying the company they are hauling for and reference to the project number. The transaction is then recorded under the project number (under the Vehicle ID field) which will be linked to the appropriate credit account within the database. The hauler s licence plate number is recorded in the note section of the ticket. The driver must sign the completed ticket.

59 Third Party Billing (con t) In the event that a hauler arrives at the landfill site without proper documentation, contact the CSRD immediately and do not permit the load to be billed to a third party account. If the hauler references a project number that has not been set-up in the system by the CSRD do not permit the load to be billed to a third party account. Contact the CSRD for further direction. 2. CSRD Internal Projects / Departmental Billing Disposal of waste from CSRD business activities will be charged full tipping fee rates under the customer ID: CSRDSTAFF To verify authorization, all transactions on the CSRD STAFF account must have a valid license plate linked to the above customer ID or be accompanied by a CSRD numbered purchase order. A copy of the purchase order may be presented at the scale or the purchase order number may be verbally relayed to the attendant. See sample purchase order in the Appendix. The transaction may be carried out by CSRD staff in a fleet or personal vehicle or it may be an independent contracted hauler that arrives on site with the purchase order for authorization. The CSRD will make every effort to inform site operators prior to delivery of a municipal/csrd refuse load approved for third party billing. Staple the purchase order (if provided) to the CSRD s copy of the transaction ticket and forward to CSRD with daily summaries. Transaction Entry for loads accompanied by Purchase Order Customer ID: CSRDSTAFF Vehicle ID: Manually override the account the enter the PO # Note: Record the vehicle license plate number in the ticket s note section. Please contact the CSRD office s Team Leader, Environmental Health Services for further direction if a hauler arrives on site without a purchase order or if license plate is not file when conducting CSRD business. If a CSRD employee does not have a completed CSRD numbered purchase order or valid license plate the transaction must be settled with payment. The employee can then submit an expense claim with the CSRD office for reimbursement at a later date..

60 Third Party Billing (con t) 3. Accident Clean Up Response to a highway or railway accident often requires immediate clean-up. The contracted company will notify the CSRD by phone or fax for urgent updates of unregistered vehicles or the activation of a project number under their charge account. This information is then relayed to the scale attendants and a manual account override is authorized by the CSRD. Overriding an account with an unregistered license plate number is prohibited unless authorized by CSRD staff. See Edit a Ticket Balancing Transactions and Running Day End Reports Prior to running day end reports, verify that there are no tickets left in the loop. (If there are tickets remaining see Failure to Pay. To Check: WEIGH (menu tab) Process Tickets Normally Select option (3) Complete tickets/view Loop Running Day End Report Select the REPORTS menu tab and using the down ARROW key highlight and select DAILY REPORTS Highlight and select DAILY TICKET RECAP Enter today s date format MM/DD/YYYY Accept the remaining defaults on screen by entering through. Balancing Daily Summary with Merchant Terminal Totals Print the report to screen. Scroll down to the end of the report listing to see the Summary of Daily Recap Totals. Close the Debit/Credit card Terminal See Global Payment manuals in the Appendix Totals for Visa, Debit, MasterCard, Amex should correspond on both the Terminal summary and the Winweigh Daily recap summary.

61 Balancing Transactions and Running Day End Reports (con t) If there has been a keying error on settling payment for a ticket, narrow down the payment type and review the tickets. A debit/credit card receipt should be stapled to the corresponding ticket at the time of transaction making it very quick at day end to catch a keying error. Once the error is located the ticket must be edited (see instructions on how to edit a ticket) and the Winweigh Daily Ticket Recap report re-run to printer when totals are correct. After the report has been re-run count out the correct cash as indicated on the Winweigh Daily Ticket Recap report along with any Cheques in preparation for bank deposit. The cash remaining should be counted and equal the startup $200 float total for the day. Failure to Pay Non-Payment Forms Not Having Enough Funds to Settle Tipping Fee In the event that a site user does not have enough money to pay the tipping fee by the way of cash, cheque, credit card or debit at a scaled site, the attendant will have that person complete a Non-Payment form. The completed Non-Payment form will include name, date, time, ticket number, license plate number and indicate the balance owing. The site user along with the attendant will sign the form. See Non-Payment Form in the Appendix. Running the Scale In the event that a person intentionally disregards instruction to weigh out of a scaled facility and the scale attendant witnesses the vehicle leaving the site, complete an Incident Report, document the date, time, ticket number, license plate number etc and forward to the CSRD. As per Bylaw No. 5605, a follow up fine of $200 may result for exiting the facility without returning to the scale. Within the Pacific Scale software the ticket is then edited to the suspense account customer ID SP as per instructions below. The Suspense Account SP is a holding account that will allow you to complete the ticket and remove it from the loop without affecting other payment type totals on your Daily Re-cap Summary. Attach the edited ticket to the incident form that will be forwarded to the CSRD. Tickets Remaining at the End of the Day In the event that a ticket remains in the loop at the end of the day, do not immediately assume the person has left without paying. It is important that the facility be checked to ensure that no one is still on site before locking the gate.

62 Failure to Pay Non-Payment Forms (con t) If it is determined that the site is empty (except the compaction & cover contractor), edit the ticket remaining in the loop to the Suspense Account customer ID SP as per instructions below. Include any information in the notes section of the ticket. Editing a Ticket to the Suspense Holding Account In Winweigh, view the Loop and select the ticket in question or remaining. Using the UP ARROW key move the cursor to Customer ID field at the top of the ticket. Type in SP (for Suspense Account) or F5 will display the listing to select SUSPENSE. Continue by entering through the remaining fields. If you have any details to the circumstances relating to failure to pay please enter them in the note section of the ticket (eg. A Non-payment form #) Settle the ticket as ON ACCOUNT and save. All tickets that have been edited to the suspense account must have supporting documentation attached when forwarded to the CSRD office Controlled Waste Controlled wastes are materials that because of their inherent nature and quantity may require special handling and disposal techniques (ie. immediate burial) to avoid creating health hazards, nuisances or environmental pollution. Applicants are required to complete the CSRD application process including the CSRD application form and any required lab tested analytical reports from material samplings as per BC Hazardous Waste Regulations prior to acceptance. Controlled waste will be charged at one of the following tipping rates as specified on the approval form. Clean Soil (S) - $10 / tonne Contaminated Soil (CS) - $35 / tonne Controlled Waste (CW) - $70 / tonne Deep Burial (DB) - $210 / tonne ($250 minimum) Contaminated Soils See Appendix for the Contaminated Soil Application Form. The CSRD will inform site operators prior to delivery of contaminated soils. Each load must be accompanied by a CSRD approval form verifying the proper application and approval process has been followed for the disposal of the material at that landfill site. The approval form will identify which material code and associated tipping fee will apply to the load from the list above. The approval form will identify the destination of the load as MA marshalling area (cover soil stockpile) or AF active face for burial. Attach the submitted approval form to the associated scale ticket(s) and submit to the CSRD with site paperwork.

63 Controlled Waste (con t) Contaminated Soils See Appendix for the Contaminated Soil Application Form. The CSRD will inform site operators prior to delivery of contaminated soils. Each load must be accompanied by a CSRD approval form verifying the proper application and approval process has been followed for the disposal of the material at that landfill site. The approval form will identify which material code and associated tipping fee will apply to the load from the list above. The approval form will identify the destination of the load as MA marshalling area (cover soil stockpile) or AF active face for burial. Attach the submitted approval form to the associated scale ticket(s) and submit to the CSRD with site paperwork. Asbestos See Appendix for the Asbestos Disposal Application Form. The CSRD will inform site operators prior to delivery of asbestos. Asbestos is accepted at landfill sites. All asbestos must a r r i v e o n s i t e i n a c c o r d a n c e w i t h t h e B C H a z a r d o u s W a s t e R e g u l a t i o n ( d o u b l e b a g g e d ) and buried immediately by the site equipment operator. The material code for asbestos will be specified on the approval form as CW or DB depending on quantity and type of material. The Destination code will be AF active face for immediate burial. The hauler may require the completion of a manifest for the delivery of asbestos. Instructions on completing manifests is outlined in the next section Manifests. Complete and forward the relevant copies of the manifest to the CSRD if applicable. Asbestos that is loose (ie. insulation) is friable asbestos and is the most hazardous form. Asbestos that is tightly bound within a solid matrix so that it is not easily crumbled by the hands is non-friable (ie. asbestos floor tiles), is also considered a controlled waste and will be accompanied by proper CSRD approvals. Other Controlled Wastes See Controlled Waste Application Form in the Appendix. Occasionally other controlled wastes may be approved for disposal. The approval form will specify material and destination codes for the incoming material. The approval form will also list any special handling or burial instructions required.

64 Manifests Occasionally Controlled Waste (ie. Asbestos) will be delivered to the refuse site for disposal. Prior to acceptance of Manifested Controlled Wastes at a refuse disposal facility, the waste must be approved by the CSRD in advance of delivery. See Controlled Waste Acceptance Forms in the Appendix. The Contractor will be advised by the CSRD in advance of the type of waste and its delivery date. Complete Section C of the manifest. Do not complete Box 28 Registration No./Provincial ID Complete the company name as CSRD Complete mailing address as Box 978 Complete city, province & postal code as Salmon Arm BC V1E 4P1 Complete telephone number as Leave blank. Complete the receiving site address by naming the landfill (ie. Revelstoke landfill ) Complete date and time received (Box 29) Do not complete Box 30 Complete quantity received (obtain weight in kilograms from the scale ticket) (Box 31) Identify any shipment discrepancy problem (ie. Asbestos is not double bagged) (Box 32) Identify handling method 06 (Box 33) Place a check mark that the shipment was accepted (Box 34) Do not complete Box 35 Do not complete Box 36 Complete the name of authorized person (name of scale attendant), sign the Manifest and complete the telephone number section as above (Box 37) Retain copies 3 & 5 of the Manifest and submit to the CSRD with a copy of the scale ticket. Return remaining copies to the delivering party.

65 Over-length Loads The weigh scales at CSRD landfills are 10 metres (33 feet) long and some vehicles or vehicles with trailers cannot entirely fit on the scales. Trucks and trailers can be disconnected and weighed separately. Otherwise follow these procedures for processing all incoming over-length loads: Obtain the incoming loaded weight for the unit: - Weigh all truck wheels (Weight 1) - Weigh all trailer wheels (Weight 2) - Add the two weights together = GROSS Weight 1) Use the drop down menu: Weigh Manual Ticket Entry START Incoming Manual Ticket 2) Enter the Licence Plate: If the licence plate is linked to an account it will come up in Customer ID 3) If there is no account, enter CASH in the Customer ID 4) Enter the Source, Material and Destination codes. 5) Enter the Gross Weight. Press Enter 6) Save Ticket and send the unit to unload. The ticket will appear in the Loop. Obtain the outgoing empty weight for the unit: - Weigh all truck wheels (Weight 1) - Weigh all trailer wheels (Weight 2) - Add the two weights together = GROSS Weight 1) Use the drop down menu: Weigh Manual Ticket Entry Finish Ticket Manually 2) Select the ticket from the Loop 3) Enter the Tare Weight. Press Enter 4) Complete transaction normally Split Loads for over-length loads must be processed as separate transactions for multiple materials. Split load or axle-load weighing is acceptable provided the customer understands there may be a slight weight discrepancy. It the customer wishes to split weigh their load have them sign a waiver form. See Waivers in the Appendix. If the customer does not wish t o f o l l o w t h e C S R D p r o c e d u r e s f o r o v e r - l e n g t h loads, direct drivers to commercial or government scales to get weighed and to return to the landfill site with the corresponding weight ticket. The ticket must include vehicle identification, the owner/operator of the scale and a scale stamped weight both loaded and empty (Gross and Tare weights). Enter the weight information into the scale computer manually ( p r o c e d u r e a b o v e ) and staple the commercial weigh ticket to the CSRD s copy of the receipt.

66 Scale Use Landfill facility weigh scales are to be used to conduct business by measuring every personal or commercial load entering the site. Purposes other than refuse disposal are not to be permitted. Requests from the public to obtain a gross vehicle weight for insurance purposes will be honored for the minimum transaction fee of $5.00. The material code of WEIGHT will trigger the unit fee of $5.00. The gross weight of the vehicle is then typed in the note section of the ticket while the vehicle is sitting on the scale. Under CSRD direction, other circumstances may arise requiring a gross vehicle weight to be taken from the scale. Material Code: WEIGHT $5.00 Transaction minimum fee

67 Recycling Reload Station (Salmon Arm Only) Contractors are responsible for hauling recycling materials from the reload station to the processing facility. A single haul includes both (2) compactor bins. Orders must be placed with the hauling contractor and each order must have an order number (#) issued by the CSRD, Pacific Scale Entry: 1. Process tickets normally 2. Select #2 - New Ticket for Shipped Loads 3. Continue to process ticket by entering the licence plate number. 4. Customer ID: SMIRIT -(select F5 to view) 5. Add Ticket 6. Dest: STN (reload station recycle) 7. Material: CR (curbside recycling) 8. Destination: ST (reload station) 9. Record weight of empty vehicle and direct to reload station 10. When the vehicle returns to scale with load of recycling leaving site, retrieve ticket from the loop. (NOTE: in the loop under the dir column heading this ticket will be recorded as OUT all other regular tickets in loop will be recorded as IN ) 11. Record gross weight of load, the transaction will be recorded at zero value. Settle the ticket on account and have the driver sign the ticket.

68 Curbside Garbage & Recycling (Salmon Arm Only) Curbside Garbage / Recycling loads will be hauled by a contractor and recorded on the City of Salmon Arm s Account. Pacific Scale Winweigh Ticket Transaction Entry Customer ID: SALCUR BFI Canada Inc. dedicated vehicles: (Linked to the City of Salmon Arm s Account) Unit # is to be recorded in the License ID Field. Unit 955 Unit 956 Curbside Garbage Curbside Recycling Source R Residential Source R Residential Material CG Curbside Garbage Material CR Curbside Recycling ($70 per tonne) (No Charge) Destination AF Active Face Destination ST Reload Station Commercial Compactor Users The compactor is available for the contractor to use for commercial loads of recyclables only. Pacific Scale Winweigh Ticket Transaction Entry Process ticket normally using the following codes Source ICI Commercial Material RC Recycling Compaction ($85.00 per tonne) Destination ST Reload Station

69 Power or Equipment Failure Procedures NOFITY THE CSRD IMMEDIATELY OF ANY POWEROUTAGES Place power outage Cash and Cheque Only signs at entrance and Scalehouse. The power outage manual receipt has two sections. The first section total power outage is used in the event the site has lost all power. The site will be operated as unscaled and the fee structure will be based on volume (page 65). If there is an equipment failure in which the computer software is unavailable the second section of the manual receipt scale power only is used and the rate per tonne can be manually calculated. See Power Outage Form in Appendix. Handwritten receipts must be provided to each site user. In the case the site user is unable to pay transaction fee due to the merchant terminal being down, complete a non-payment form along with the power outage manual receipt. Please see the Non-Payment form in the Appendix. All incoming refuse is subject to a refuse disposal fee unless waived by the CSRD. These rates are dictated by CSRD Bylaw No and amendments the site operator does not have the discretion to waive or modify these fees. Minimum charge is $5 on loads other than bagged garbage.

70 Pricing by Volume 1 to 5 bags... $3/bag A bag is defined as up to 26 x 36 or 17 imperial gallon equivalents. Oversized bags (ie. Orange leaf bags are to be considered loose/bulk refuse. Wood waste, Yard and Garden, Metal and Concrete...$ 5/m 3 General, Loose Bulk, Household Refuse & Re-use Centre Items... $10/m 3 ODS Removal......$15 unit Removal fee for chemical cooling agents (Ozone Depleting Substances) from refrigerators, freezers, air conditioners etc. Shingles, Drywall or Gypsum...$20/m 3 In determining the volume of various sized loads (refuse level with the top of the truck box), use the following as a guideline: Import truck box (small truck) 1 cubic meter Shortbox truck box 1.5 cubic meters Full-size truck box 2 cubic meters A tape measure will be issued for oversized loads, etc. Loads should be estimated to the nearest ½ meter.

71 Power Outages and Large Commercial Haulers When a power outage has occurred commercial haulers load pricing can be determined by taking the average of the last five transactions under a recorded license plate number (example: city garbage pickup on Mondays). On site, complete the bottom section of the manual receipt and indicate to be averaged along with recording license plate number and name of business. Obtain the driver s signature and forward a copy of the manual receipt to the CSRD office with daily summaries. The CSRD office will calculate the average transaction net weight and contact the account holder directly for verification in billing. Handling CSRD Funds CSRD funds will be handled in accordance with the provisions of current Scale and Site Attendants Operations Agreements. Scale and Site Attendants will: Assess and collect refuse disposal fees in accordance with Regional District bylaws and procedures. Issue a receipt to all persons or companies paying a refuse disposal fee. Keep records of all incoming loads on Regional District approved accounts for subsequent billing. Contractors are responsible for: Deposit and/or direct all monies from refuse disposal fees collected to the financial institution as specified by the Regional District and will supply a reconciliation of these funds a minimum of once per week or when cash on hand exceeds ONE THOUSAND ($1,000) DOLLARS. Deliver all deposit slips, debit card/credit card slips, daily recaps and transaction receipts to the Regional District office a minimum of once per week. Be responsible for the secure and safe keeping of the collected refuse disposal fees until deposited in the financial institution as specified by the Regional District. May choose to utilize the night deposit; h o wever they must contact the Regional District for further arrangements. The use of the night deposit drop off is the responsibility of the Contractor. Without the stamped deposit slip from a bank teller the Contractor will be held accountable for the funds until they are credited to the refuse site bank account.

72 Contractors are responsible for delivering to the CSRD office a minimum of once per week: Daily Re-cap Summary Reports (Winweigh) Bank deposit slips Debit/Credit card Terminal Summaries Receipts from Debit/Credit cards attached to the corresponding ticket. Credit Account signed tickets Inventory/Supply requests Re-use Centre Salvage permits Re-use Centre inventory purge sheets

73 WARNING - The Columbia Shuswap Regional District may immediately terminate a Scale and Site Attendant Agreement if the contractor or its agents or employees does one or more of the following: 1. Solicits gratuities or tips from the public for services performed in the disposal of refuse; 2. Participates in any unauthorized sales at the site; or 3. Is dishonest or fails to record funds in a proper manner. NOTE: Soliciting gifts or tips either by asking directly or making suggestions to any refuse site users is strictly prohibited. No gifts or gratuities, which have monetary value, should be encouraged in any way. Accepting or soliciting gratuities from site users can be viewed as a conflict of interest and goes against standard business ethics as governed by the Columbia Shuswap Regional District. Bank Deposits Each Refuse Disposal site will be supplied with deposit books that are pre-printed with the bank account number and the site location. Bank deposits must be carried out at a Canadian Imperial Bank of Commerce (CIBC). Deposits should be made no less than weekly in the slow season and daily during peak seasons. Floats Additional CIBC bank deposits are to be made when cash on hand exceeds $ during the week. The CSRD will issue a cheque to each Contractor to be used as a cash float. The Contractor will be responsible for the safekeeping of the float for the duration of the contract term. The amount of the float will be deducted from the final remuneration payment. Scaled sites will be issued a cheque in the amount of $200 for a float.

74 Payment Methods Credit Account Customers Frequent commercial users of the facility may apply for a credit account with the Regional District for refuse disposal. Applications are available by contacting the Regional District or can be found on the CSRD website under Application Forms. Applications are approved by the Regional District s Finance Department. See a Sample Commercial Credit Application Form in the Appendix. Cheques Cheques are accepted at all refuse disposal facilities. Please record driver s license number and name on back of the cheque. Global Payment Merchant Terminal All scaled sites have the ability to process Debit Interact Cards, MasterCard and Visa Credit Cards. American Express Cards are accepted at Salmon Arm, Golden, Sicamous and Revelstoke. Scotch Creek and Skimikin scaled transfer stations do not accept American Express Cards. V5X10 Version 4 Quick Reference and Installation Guide See the Appendix for operating and terminal closing procedures. VX810 Duet Advantage Version 4 Quick Reference and Installation Guide See the Appendix for operating and terminal closing procedures. Inventory/Supplies Inventory and supplies should be checked and maintained at sufficient levels for a two week period at all times. Inventory items included for scaled sites (minimum): 15 rolls thermal printer paper for tickets 1 box of 1 part daily summary paper 3 Bank Deposit Books 5 Debit/Credit Card Machine printer rolls 4 printer Ink Cartridges 2 Receipt Books (for power outages) 2 books of Non-Payment Forms 20 Incident Report Forms 20 Over-length forms 1 Operations Manual 1 Credit Account Holder Listing book 20 Supply Request Forms 10 Re-use Center Inventory Sheet Forms 2 books of Salvage Permit Receipt Books When you are forwarding to the CSRD office your reconciliation / deposit summaries please review current inventory stock and include a completed supply re-order form as required. Please see the Inventory/Supply Request in the Appendix.

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76 Re-use Centres Re-use Centre Overview The Scotch Creek Transfer Station, Falkland Transfer Station, Skimikin Transfer Station, and the Golden Landfill, Salmon Arm Landfill, Sicamous Landfill and Revelstoke Landfill now have Re-use Centres, where items that are reusable and in good working condition, can be placed for someone else to take home for free! Products designated for the re-use centre must be in good working order and condition. All products entering the re-use centre will be processed at the scale. Bag means items with a volume up to 26 x 36 or 17 imperial gallon equivalent. A tipping fee of $80.00 per metric ton for bulk loads will apply or a minimum fee of $3.00 per bag equivalent will be charged for items entering the Re-Use Centre. Prohibited Items: Liquids of any kind, food, clothing/footwear, hazardous/toxic material, mattresses, fridges or any type of cooling units and electronics All vehicles must check in with the scale house attendant upon entering the site. Transactions for garbage disposal must be completed before entering the re-use centre. You do not have to be disposing of garbage to stop and inspect items at the re-use centre. All persons entering the centre do so at their own risk. There are no fees associated with products salvaged by the public. All products removed from the re-use centre must be declared to scale house attendant when exiting site by filling out a salvage permit. Inform the public that the products have not been inspected and there is no guarantee that the products are as labeled or in working condition. Encourage everyone to examine the items closely, as any returned items will be charged a disposal fee of $80.00 per ton / $3.00 per bag equivalent. To keep traffic flowing, vehicles stopping at the centre should not exceed 15 minutes.

77 Re-use Centre Transactions Good communication is essential. Promote awareness of the Re-use Centre and inquire with each vehicle occupant if they have any suitable items to contribute to the re-use centre within their load. Products designated for the re-use centre must be in good working order and condition. Convey to customer that items must be stacked on shelving provided or placed in an orderly manner inside the re-use centre. All vehicles must stop at the scale house and all material entering the re-use centre will be charged a tipping fee of $80.00 per metric ton for bulk loads or a minimum fee of $3.00 per bag equivalent. Products for the re-use centre are coded as follows: Material Code CEN RE-USE CENTRE BULK Description Rate $80.00 per metric ton CB RE-USE CENTRE BAG $3.00 per definition of bag Combination Loads for Re-Use Centres The Vehicle occupant should always be given the option of splitting the load and weighting in separately after each material type as current procedure this applies for combination loads with items segregated for the re-use centre as well. Review Split Loads on page 44. Salvage Permits for Re-Use Centres All persons removing products from the re-use centre must stop at the scale house to obtain a salvage permit when exiting the site. The salvage permit must be dated and signed by both the person who is removing items and the scale house attendant. A brief description of products removed must be indicated One copy of the permit is given to the vehicle occupant and the second copy is sent to CSRD office with the daily reconciliations. Sample Salvage Permit in the Appendix.

78 Maintenance of Re-use Centre The re-use centre is to be open the same hours as the site. Please open re-use centre doors at site opening and secure re-use centre at day end, locking if applicable. Attendants are to inspect the re-use centre daily. Keep front entrance clear of snow and debris. Inside the centre use available space efficiently, place items on shelving, look for tripping hazards and safety concerns. If the Re-use Centre becomes over stocked, items must be purged to accommodate new stock. See Re-use Centre Purge Sheet in the Appendix. Visually keep an eye on the inventory. Remove from the centre prohibited items and products that are unsalvageable due to poor or unsafe condition immediately by placing in transfer refuse bins. Items in the centre that are not salvaged over an extended period of time may also be removed by placing in transfer refuse bins, unless they are items prohibited for burial (such as electronics, small appliances, etc.). Contact CSRD for assistance in the removal of prohibited items or any bulk items. Re-use Centre Inventory Purge Sheet Items purged daily / weekly from the centre must be listed on the inventory purge sheet. On the sheet please note the date in which the item was purged. Include a brief description of the item along with recording your signature. The Inventory purge sheet listings are forwarded to the CSRD office with the cash out summaries. Please see the Appendix for an example of the Re-use Centre Purge Sheet.

79 Hazardous Waste Depot General Information for Hazardous Waste Don t rush-material can be left on the tables until the area is not busy. Do not allow public access behind the barricades. SMOKING IS NOT PERMITTED ON SITE, especially important in the HHW/Oil drop off area. CHILDREN AND PETS ARE TO REMAIN IN THEIR VEHICLES ON SITE, especially important in the HHW/Oil drop off area. Do not open containers, and do not bulk or mix materials on site. Do not guess-if you are unsure what to do with a material, refer to the manuals, the cheat sheet, or call the CSRD office. Ensure roll up doors are closed on the containers at the end of the day. Bring all copies of the manifests completed by Terrapure to the scale shack for filing. Site requirements for Hazardous Waste Drop off is to be limited to residential users only-businesses must contact a private service provider to handle their hazardous waste. If they contact the CSRD office we can supply them with a list of companies. Staff tasked with managing the HHW/Oil drop off area are expected to manage that area exclusively, meaning they are not to be tasked with being a yard attendant as well. The attendant is expected to manage the drop off area for the duration it is open. Safety requirements for Hazardous Waste PPE must be worn at all times when handling material in the HHW/Oil drop off area. A box of supplies has been provided. The minimum required PPE to be worn includes: o Safety glasses; o Spill apron; o Gloves; Respirators have also been provided. These may be used at the discretion of the staff person managing the HHW/oil. PLEASE ENSURE EACH STAFF PERSON LABELS THEIR PERSONAL RESPIRATOR AND UNDERSTANDS HOW TO USE IT. Long sleeves and long pants must be worn while managing the HHW/Oil drop off area.

80 Handling procedures for Hazardous Waste The unloading table should be placed on the concrete unloading pad so any leaks land on an impervious material. Cover the table with the plastic wrap provided and secure with duct tape provided. Have plastic buckets/totes available on the table for placing material into. Residents should be instructed to allow the attendant to unload items into the totes from the vehicles and onto the tables. o Material should be collected and carried to the table in totes to avoid spills if there are cracked/broken/leaking containers, or containers that are fragile and may come apart during handling (i.e. cardboard boxes with wet bottoms, old paint cans with rusty handles, etc.). Assess material and carry to the appropriate storage location in plastic totes to avoid spills. Spill Response for Hazardous Waste Be familiar with the contents of the spill kit provided. Use absorbent pads, spill pillow, or Flor-Dri, depending on the size of the spill and the material spilled. Once absorbed, the pads/pillow/flor-dri should be removed (use the shovel contained in the Spill Kit if required) and placed in the appropriate HHW collection area. i.e. if the spilled material is considered a flammable liquid, the absorbents should be taken to the storage area for flammables.

81 Recycling All recycling depots located within the CSRD are operated in partnership with RecycleBC is a not for profit group that was established by the producers of printed paper and packaging (PPP) to oversee the collection and processing of residential PPP. RecycleBC is not responsible for commercially generated PPP and non RecycleBC program materials (e.g. hard cover books) and therefore this material is only accepted at certain depots under specific conditions. The network of recycling depot location consists of CSRD run facilities (landfill sites and transfer stations) and strategically placed locations which include bottle depots and high traffic locations such as downtown centres. Prior to January 2015 the CSRD collected PPP in a comingled green bin program, which was unsupervised and open to the public at all hours. However, the RecycleBC program now requires that recycling depots have site attendants, hours of operation and that materials are sorted into 6 separate categories. RecycleBC relies on a number of contractors to collect PPP from the depots. At most depots materials are separated by the public into mega bags which are housed in a modified shipping container or inside at Bottle Depot locations. At busier depots the CSRD has provided green bins for Fibre only and Container only categories, to better manage higher volumes of materials at these sites. The CSRD relies on contractors to manage the recycling depots. Duties of the contractor include providing assistance and education to the public on sorting PPP into proper categories, notifying the CSRD and/or hauling contractors when service is needed and ensuring that proper documentation is filled out so that PPP collected from CSRD sites is tracked for payment purposes.

82 Acceptable Recyclables Recycling Categories The residential recycling program includes containers at refuse disposal facilities and downtown community locations for use on a voluntary basis by residents of the CSRD. Shipping containers are also located at all landfills and transfer stations (except for Malakwa who have the downtown location only). Residents may deposit, without charge, the following items in the recycling containers, separated into 6 sorting categories: 1. Plastic, Metal and Paper Containers Metal cans and lids, aerosol containers, plastic bottles, jugs, and tubs as well as lids, plastic clamshells, plastic and paper drink cups, plastic garden pots (no hangers), plastic pails less than 25L, milk cartons 2. Paper and Cardboard Newspaper, inserts, flyers, magazines, phone books, household paper, boxboard (i.e. cereal boxes), egg cartons, paper bags, shredded paper (keep tied in a clear bag), cardboard 3. Plastic Bags and Overwrap Plastic bags for groceries, bread, dry cleaning, produce, bulk food, frozen vegetables, water softener, wood pellets, as well as outer wrap for items such as diapers, paper towel, mattresses, and electronics 4. Glass containers (colored and clear) 5. White Styrofoam 6. Colored Styrofoam Commercial recycling is not permitted in the shipping containers; only those sites that have a designated commercial cardboard bin are able to accept such material. Automotive batteries can be taken to Revelstoke, Sicamous and Golden Landfills, and to Scotch Creek, Skimikin, Glenemma and Falkland Transfer Stations. Household Batteries and thermostats can be taken to all refuse disposal facilities for recycling. The CSRD produces a recycling directory which is available for handout to site users. The Recycling Council of BC s toll free hotline which serves as the best source to direct further public enquires.

83 Recycling Bin Maintenance and Procedures The recycling shipping container located on site at the CSRD s refuse disposal facilities are part of our residential recycling program. Public use of these bins is voluntary and free of charge for residents, but not available for commercial recycling. Some sites have separate containers for paper and containers, but sorting categories still apply. It is the contractor s responsibility for the following: Clean up of debris around the bins, including disposal of garbage Daily site inspections Applying sand and salt around bins during winter months Coordinating the timely removal of snow from around the bins Contacting the CSRD when the bins or bags require servicing Contacting the CSRD for supplies, such as new mega bags, pallets, depot tags, etc. Contacting the CSRD s hauling contractor when the green bins require servicing (where applicable) Assisting the CSRD with public education via handouts or other CSRD supplied materials Assisting the public on sorting requirements Ensuring, as much as possible, that the bags are free from contamination and recycling is properly sorted Completing depot tags for recycling pick up where required Opening new mega bags and placing pallets for the mega bags

84 Community Clean Up Events (CSRD Waivers) Community groups must be pre-approved by the CSRD and, once approved, are issued waiver forms which they must surrender when arriving at the scalehouse before depositing refuse at the facility site. One waiver form is required for each load deposited. See Appendix. The attendant should do the following when waste resulting from community clean up events arrives at a refuse disposal site: Inspect the load for acceptable items (see prohibited materials list). Scale each incoming load (scaled sites only) Designate the load as clean up by using the source code CU. Collect the waiver form and attach it to the CSRD s copy of the ticket. Repeat for each load delivered. Recycling Events Annual stewardship recycling events are held in the municipalities of Golden, Revelstoke, Sicamous and Salmon Arm. At present they are held in the spring (April) and in the Fall (October) and items collected are stewardship materials that do not have local drop off locations or hazardous wastes that are not part of a stewardship program. The Province of BC has regulated the recovery of other wastes such as electronics, small appliances, power tools, electronics toys, medications, beverage containers, household batteries/cell phones, used oil, light bulbs and light fixtures, paints, tires, and packaging and printed paper. More products will become available over the years. Anyone asking for information on these Provincial programs should be directed to contact the Recycling Council of BC at Exact dates and the lists of those commodities to be collected at specific events are advertised in advance through posters, newspaper advertising, and the CSRD website.

85 Free Metal and Organic Waste Definition of Yard and Garden Waste: Grass clippings Leaves Pruning s Brush & Weeds Tree limbs up to 8 inches in diameter Grass sod and shrubs Yard and garden waste originating from a commercial source shall be charged the appropriate fee. Definition of Metal Waste (white goods): Fridges Air Conditioners Freezers Hot water tanks Bathtubs Stoves Clothing Washer & Dryer Miscellaneous Items: BBQs, lawn mowers, angle iron, bed springs, propane tanks, metal doors, metal window frames, plate steel, metal roofing, metal siding, old plumbing, bicycles, metal toys (wagons etc) swing sets, metal yard tools, etc. Metal received for free disposal should not have any wood attached. No auto parts, auto bodies, no prohibited waste. This is a residential community service all commercial loads are subject to the regular metal disposal fee rate of $ tonne. See Metal Marshalling Pile