Policy Implementation & Program Delivery Workshop

Transcription

1 Policy & Programs series Policy Implementation & Program Delivery Practical strategies to enhance program management capabilities and performance DAY ONE Policy drivers for program success, communication strategies and stakeholder management Understanding government policy goals and processes Use logic models to develop your program theory Change the message, change the mindset and learn from failure 29 & 30 & 31 October 2018 Cliftons Canberra EARLY BIRD DISCOUNTS Register by 19 September 2018 and save! MORE PEOPLE? MORE SAVINGS DAY TWO Measuring the outcomes of government programs Use evidence for effective program implementation Monitor and evaluate program outcomes Build capacity and capability to implement government programs effectively 3+ SAVE 10% 5+ SAVE 15% 8+ SAVE 17% WE CAN BRING THIS COURSE TO YOU 10 or more staff need this training? Ask us about cost effective in-house options. Phone: DAY THREE Project management methodologies and mindsets for effective program delivery Link Agile project methodologies with the policy process and program delivery Identify and assess investment priorities and business requirements Technology solutions and governance arrangements Agile Training Booking Code - I

2 BACKGROUND Programs are one of the most important ways by which governments give effect to policy. Program managers are expected to successfully deliver on the objectives and achieve positive outcomes for individuals, communities and society at large. This brand new three-day course is focused on the execution of policy projects and program management, linking planning to service delivery and strategies for dealing with a broad range of stakeholders to ensure policy intentions are achieved. This exclusive new offering will create powerful links between theory and practice. Deep dive into everything from program logic, log frame analysis and policy logic, frameworks for monitoring and evaluating program outcomes and applying project management methodologies and mindsets (including Agile!) to take your program delivery to the next level. You will undertake practical exercises exploring the importance of evidence, different types of programs, the challenges of programs with varying levels of complexity and the implications of identifying and measuring intended and unintended program outcomes. TRAINING DELIVERY AND PRE-COURSE QUESTIONNAIRE This workshop will be delivered using a three tiered approach. The structure of each session is as follows: 1. Technical overview and review of research into the topic area under discussion 2. Practical application of management principles in the review of case studies, worked examples and interactive exercises 3. Discussion of outcomes and implementation issues participants will have the opportunity to include comments and questions about issues outlined in the program by way of a pre-course questionnaire. This feedback will enable the course facilitator to adjust content accordingly. The workshop has limited places to allow for customisation, greater interactivity and for individual concerns to be addressed. WHO WILL ATTEND Attendees will be involved in policy implementation/service delivery, in program management roles or public facing/ front-line positions: Program Manager/Officer Project Manager/Officer Strategy Manager/Officer Service Improvement/Delivery Manager/Coordinator Day One Policy Drivers for Program Success, Communication Strategies and Stakeholder Management Understanding government policy goals and processes Policy cycles, processes and timelines Policy drivers Policy actors and the goals of consultation Using logic models to develop your program theory Policy challenges, impediments to change and the rationale for government action Operational measures of successful program delivery Long-term success in policy terms (using the language and metrics of outcomes ) Preconditions for success, including any parallel activities or partnerships necessary at each stage Maintaining a clear line of sight to the original policy goal Changing the message, changing the mindset Reframing program briefings and marketing messages for different audiences Using all the levers (information, regulation, self-interest and ethical persuasion) Interrupting the way we think about the program manager s role Building participation in demand-driven programs Interrupting set and forget thinking about program delivery Crossing boundaries to engage with policy and program teams in related areas before and during a program s development, marketing and implementation Encouraging speculation and theory-building Developing a community of practice for program practitioners Policy Manager VALUE PLUS DISCOUNT Receive $300 off registration if you register and pay by 13 June 2018 SUPER SAVER DISCOUNT Receive $200 off registration if you register and pay by 1 August 2018

3 Day Two Measuring the Outcomes of Government Programs Using evidence for effective program implementation The politics of policy and programs from policy development to program design and implementation Understanding the nature of evidence to inform program design, implementation and evaluation Communicating evidence effectively at different stages of program implementation Designing and implementing government programs 6 common program archetypes Simple, complicated and complex programs Intended and unintended outcomes Use of design thinking/co-design/systems thinking Communicating key program concepts relating to program design, implementation and evaluation Day Three Project Management Methodologies and Mindsets for Effective Program Delivery Linking project methodologies with the policy process and program delivery Explore traditional project management methodologies, including Waterfall Overview of core Agile concepts What is the Agile approach? Importance of stakeholders sharing an Agile Perspective Typical policy projects and tasks for policy analysts Preparing for an Agile program or work and analysing metrics How do we determine value? Who determines what value is and the priority of delivery? Understanding and adapting Agile reporting - Burn down, velocity, tracking velocity and interpreting the graphs Blitz Planning and estimation for government Incorporating Scrum and Agile, Kanban techniques and supporting practices Monitoring and evaluating program outcomes Evaluative thinking Monitoring versus evaluation Different approaches to evaluation Application of program theory theory of change to M&E Developing monitoring and evaluation frameworks Building capacity and capability to implement government programs effectively Capabilities implement government programs effectively Skills and competencies required of effective program managers Monitor and evaluate what worked, or what didn t work in terms of program design and delivery Develop a personal capability building action plan Manage your program portfolio Identifying and assessing investment priorities and articulating business requirements Improving organisational capability to manage projects an introduction to Lean Portfolio Management Project/program alignment with policy/strategy Technology solutions and governance arrangements Accelerating improvements in program performance Bridge the gap between evaluation and integrating findings into program improvement strategies Develop capacity to operate continuous improvement cycles and effective reporting Assessing and managing risk, identifying and documenting delivery risks Developing contingency plans Agile Training Phone:

4 INTRODUCING YOUR FACILITATORS established the Canberra-based consultancy, the Clear English Company, to support government agencies, businesses, lobby groups and not-for-profit organisations and improve strategic communication. Since 2007, Carolyn has provided policy analysis, training and strategic advice for over 20 Australian state and territory government agencies, as well as a range of voluntary and non-government organisations. Prior to 2007, she built policy and evaluation units in three government agencies, receiving two Australia Day medals for excellence in policy development and the Secretary s award for leadership in establishing a culture of evaluation in one large agency. Carolyn holds a Master s Degree in Management specialising in industry strategy and has over 20 years experience as a teacher, trainer, facilitator and professional chair. is the of Pty Ltd, a professional services company specialising in policy analysis, program evaluation and capacity building. Susan s diverse career in the public and private sectors include roles as a researcher, policy analyst, manager and consultant. During a 20- year public sector career, she was responsible for the development and review of various national strategies, reform agendas and budget initiatives in Australian Government portfolios responsible for health and ageing, families and community services, industry, science and communications. Susan has substantial experience in evaluating complex policy issues and providing sound, evidence-based advice to decision-makers about the outcomes of their policies and programs. She has evaluated over 40 government programs and interventions, strategic and policy reform agendas, governance and advisory mechanisms, and legislation and regulatory frameworks. Her clients include international, Australian, State and Territory governments, the not-for-profit and private sectors. Agile Training Shane is a Management Consultant specialising in high-performance, self-directed work teams. Working with small teams for over 30 years in sectors as diverse as Defence, Police, National Security, Mining, Renewable Energy, Antarctic Research, Health and Foreign Affairs. Shane has led the delivery of projects large and small across State and Territory Governments, the Australian Government and internationally in Papua, Thailand and New Zealand. Shane became an Agilist in 2010 when he moved a software development team to Agile using Scrum to deliver value to a Renewable Energy Government Business Entity. He s since used Less, Nexus and SAFe 4.5 to deliver Scrum at scale in both software and business projects. He s currently delivering Agile Coaching and Scrum Master services to a large multi-year, billion dollar program of work in the Health, Aged Care and Veteran Payments sectors. Shane holds a Master of Management from the Australian National University, an Advanced Diploma in Project Management, PRINCE2 Foundation, and Certified Scrum Master. Shane is the Founder of the Canberra Agile and Scrum User Group found on Meetup and author of THE BIG AGILE SURVEY: The State of Agile in Australian Government Departments in Canberra Survey. VALUE PLUS DISCOUNT Receive $300 off registration if you register and pay by 13 June 2018 SUPER SAVER DISCOUNT Receive $200 off registration if you register and pay by 1 August 2018

5 Policy Implementation & Program Delivery 29 & 30 & 31 October Cliftons Canberra Booking Form PRI1018A - I Organisation Name Address Suburb State Postcode Registration Information Booking Contact Information Title Full Name Position Phone # Title Full Name or TBA Position Attendance 1 c Day 1 c Day 2 c Day 3 2 c Day 1 c Day 2 c Day 3 3 c Day 1 c Day 2 c Day 3 Delegate Information 4 c Day 1 c Day 2 c Day 3 5 c Day 1 c Day 2 c Day 3 6 c Day 1 c Day 2 c Day 3 7 c Day 1 c Day 2 c Day 3 8 c Day 1 c Day 2 c Day 3 9 c Day 1 c Day 2 c Day 3 10 c Day 1 c Day 2 c Day 3 Options (per person) Qty Value Plus Rate*** Register and pay by 13 June Super Saver Rate** Register and pay by 1 August Early Bird Rate* Register and pay by 19 September Your Investment 3 Days 2 Days 1 Day TOTAL incl GST All Prices listed in Australian Dollars $ GST = ($ ) $ GST = ($ ) $ GST = ($ ) $ GST = ($ ) $ GST = ($ ) $ GST = ($ ) $ GST = ($ ) $ GST = ($ ) $ GST = ($ ) Discounted off standard rates : Save up to $300 Save up to $200 Save up to $100 $ GST = ($ ) $ GST = ($ ) $ GST = ($ ) Conditions: Group Discounts apply for bookings made simultaneously. Only one discount applies. Group discounts apply to standard rates only. Group discounts are not applicable to Value Plus, Super Saver and Early Bird rates. Discounts cannot be applied retrospectively and must be claimed at the time of booking. Liquid Learning Group reserves the right to have sole discretion on an organisation s eligibility for discounts. Note: Course materials, refreshments & lunches are included. Travel and accommodation are NOT included. Registration Options are per person only. Group Discounts Available: 10% off Team of % off Team of % off Team of 8 + In-house Training Available: Do you have a team of ten or more people requiring this training? If so, it may be more cost effective for Liquid Learning to bring the training to you. Contact us to discuss your needs today. Please Note: Payment is required prior to attending this event. Payment Details c Credit Card c Cheque (payable to Liquid Learning Group Pty Ltd) c Electronic Funds Transfer c Please invoice me: Purchase Order No. # Credit Card Details - Please charge my credit card for this registration: Card Type c Visa c MasterCard c American Express Note: 2% surcharge applies to American Express payments Card Number Expiry CVV Full Name as on card / Electronic Funds Transfer (EFT) Please transfer funds directly to: Westpac Account Name: Liquid Learning Group Pty Ltd BSB: Account No: SWIFT Code: WPACAU2S Amount Cardholder s Contact Number Signature X Please quote ref PRI1018A and registrant name Authorising Manager s Details: This registration is invalid without a signature. Authority Name Position Signature X this form to: registration@liquidlearning.com.au or Call us on: Date Registration Policy If you are unable to attend this event, you may send a substitute delegate in your place at no additional cost. Please advise us of any substitutions as soon as possible. Alternatively, you may transfer your registration to another event run by Liquid Learning Group Pty Ltd. A 10% service fee may apply. Should you wish to cancel your registration, please notify us in writing as soon as possible and a credit note will be issued valid for use towards any future event held by Liquid Learning Group Pty Ltd in the twelve months following date of issuance. Cancellation notifications received less than 14 days from the event running will receive a credit note to the value of the registration fee less a service fee of $400 plus GST. Liquid Learning Group Pty Ltd does not provide refunds for cancellation. The prices above are based on one person per registration. It is not possible for multiple people to attend within any day of the event on a single registration. Split tickets, i.e. a different person attending each day of the event, can be arranged. A fee will apply. Please call us for details. Liquid Learning Group Pty Ltd takes all care to produce high quality events that deliver as promised. All advertised details are correct at time of publishing. However, when circumstances beyond our control prevail, we reserve the right to change program content, facilitators or venues. We also reserve the right to cancel or reschedule events if circumstances arise whereby performance of the event is no longer feasible, possible or legal. Liquid Learning Group Pty Ltd will not be responsible for any loss or damage arising from any changes to or cancelling or rescheduling of an event. If an event is cancelled or rescheduled, Liquid Learning Group Pty Ltd will make every effort to contact every registered delegate; if an event is cancelled or you are unable to attend the rescheduled event you will be issued with a credit note valid for use towards any future Liquid Learning Group Pty Ltd event held in the twelve months following date of issuance. Disclaimer Liquid Learning Group Pty Ltd has taken due care in selecting qualified professionals as its authors and course facilitators. The information provided by course facilitators is not produced by Liquid Learning Group Pty Ltd and should not be regarded as advice. Liquid Learning Group Pty Ltd accepts no responsibility for reliance on such information and recommends that its clients seek further professional advice. Privacy Statement Liquid Learning Group Pty Ltd is committed to your privacy. All information collected on this registration will be held in the strictest of confidence and in accordance with the Privacy Act Liquid Learning Group Pty Ltd will add your information to a secure database. This will be used primarily to contact you for ongoing research, product development and notice of future events and services offered by Liquid Learning Group Pty Ltd. Occasionally you may receive information from organisations associated with Liquid Learning Group Pty Ltd. If you do not wish to receive such information please tick this box: c To update or have your details deleted please advise our Database team at Liquid Learning Group Pty Ltd, Level 9, 80 Clarence Street, Sydney NSW 2000, PH: , database@liquidlearning.com.au 2018 Liquid Learning Group Pty Ltd ACN