Five Things You Can do that will Make Your Credit Union Better.

Transcription

1 Five Things You Can do that will Make Your Credit Union Better.

2 Hello! I am John Best I am here because I love Credit Unions and I want them to succeed. I have worked for Credit Unions my entire adult life. I believe that Credit Unions are the right choice for everyone s finances. You can find me Also

3 1. Monitoring When direct deposit stops it s never good!

4 Learn your why. Simon Sinek

5 Guess what happens when we know the why Direct Deposit Credit Card usage by Vendor Home Banking access Learn your members why!

6 2. Collecting When things become scarce it s time to start collecting

7 Top of App! Merchant Apps Merchant applications have won the wallet war. Time to start hoarding applications. Merchant Websites How many merchants websites do you have in your member s wallet?

8 Social Media handles Facebook Twitter Instagram Knowing your member s Facebook handle may allow you to solve a problem for them in the future. Does anyone still doubt twitter is important? If so just ask our president about his beautiful twitter account.he speaks directly to the people Want to see that new car you just helped them get? Or the new house? Or the new boat? Find it in instagram.

9 Data Collecting History Credit Card Home Banking How much history does your CU have? What will it be worth in the future. Credit card data will be invaluable especially when dealing with the new world of Top of App. What kind of browsers do your members use, what time of day do they access? Where do they access from? Mobile Billpay Mortgage What kind of device does your member use? How much BillPay data does your Credit Union have? Do you have your mortgage information and your history stored?

10 3. Innovate! You don t have to be Elon Musk to innovate!

11 How do you encourage Innovation? What kind of innovation program do you have? How do you execute on it? Innovation is a cultural thing

12 The offsite Round Table Meeting

13 A Vision Without Execution Is an Hallucination - Stephen Case former CEO of AOL

14 Not all ideas have to be new ideas. Rockets have been around forever but not reusable ones.

15 4. Default settings It s ok to use the stick.. Seriously use the stick..

16 It s ok to use the stick once in awhile.

17 You can set some of this up by default Electronic Statements Alerts Direct Deposit

18 5. Take questions The only dumb questions are the ones that are the ones your members are afraid to ask you.

19 Texting for hotel service is a brilliant idea whose time has come. Today s customer has a very simple mantra for businesses they deal with: I want what I want, when I want it, how I want it, and I want it now. In our age of instant gratification, reducing the response time from wish to fulfillment is key. --Professor Chekitan Dev, a hotel expert at Cornell University and author of Hospitality Branding

20 Texting is Simple. What questions could you answer? Place your screenshot here

21 Text your members!

22 Final Thoughts

23 Best Innovation Group Who are we and what do we do?

24 Thanks! Any questions? You can find me &

25 Maps our office

26 89,526,124 Whoa! That s a big number, aren t you proud?

27 89,526,124$ That s a lot of money 185,244 users And a lot of users 100% Total success!

28 Our process is easy first last second

29 Let s review some concepts Yellow Blue Red Is the color of gold, butter and ripe lemons. In the spectrum of visible light, yellow is found between green and orange. Is the colour of the clear sky and the deep sea. It is located between violet and green on the optical spectrum. Is the color of blood, and because of this it has historically been associated with sacrifice, danger and courage. Yellow Blue Red Is the color of gold, butter and ripe lemons. In the spectrum of visible light, yellow is found between green and orange. Is the colour of the clear sky and the deep sea. It is located between violet and green on the optical spectrum. Is the color of blood, and because of this it has historically been associated with sacrifice, danger and courage.

30 You can copy&paste graphs from Google Sheets

31 ANDROID PROJECT Place your screenshot here Show and explain your web, app or software projects using these gadget templates.

32 iphone PROJECT Place your screenshot here Show and explain your web, app or software projects using these gadget templates.

33 TABLET PROJECT Place your screenshot here Show and explain your web, app or software projects using these gadget templates.

34 Place your screenshot here DESKTOP PROJECT Show and explain your web, app or software projects using these gadget templates.

35 Credits Special thanks to all the people who made and released these awesome resources for free: Presentation template by SlidesCarnival Photographs by Unsplash

36 Presentation design This presentation uses the following typographies and colors: Titles: Varela Round Body copy: Varela Round You can download the fonts on this page: Click on the arrow button that appears on the top right Bright green #7bd100 Gray # You don t need to keep this slide in your presentation. It s only here to serve you as a design guide if you need to create new slides or download the fonts to edit the presentation in PowerPoint

37 SlidesCarnival icons are editable shapes. This means that you can: Resize them without losing quality. Change fill color and opacity. Change line color, width and style. Isn t that nice? :) Examples:

38 Now you can use any emoji as an icon! And of course it resizes without losing quality and you can change the color. How? Follow Google instructions and many more...