Appointment of Property Surveyor. November Leeds & Yorkshire Housing Association. Recruitment Information Pack

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1 Appointment of Property Surveyor November 2017 Leeds & Yorkshire Housing Association Recruitment Information Pack

2 Dear Candidate I am delighted you have expressed an interest in and are keen to find out more about this post at Leeds and Yorkshire Housing Association [LYHA]. LYHA is a vibrant, financially sound and ambitious organisation that is led and supported by enthusiastic and committed staff as well as a strong and experienced Board of Management. We are looking for someone who has excellent customer service skills, technical knowledge and a can do attitude to join our Property Services team. The sector continues to face significant challenges and here at LYHA we are committed to responding positively to these challenges. We plan to grow our organisation and have a robust growth strategy. Our growth strategy is about being better at what we do, providing us with more options and ultimately, it s about providing more choice and solutions in the local communities where we are committed to making a difference in. We plan not just to grow in terms of size but in reputation. We have an exciting vision and plan for LYHA over the coming years and we are committed to putting customers at the heart of all we do and making a real difference to people s lives. We are looking for a committed individual to ensure our property services team deliver a first-class service to all our customers.] What we deliver is important, but equally so is how we deliver the service so a passion for customer service, continual improvement and developing your staff will be vital for the successful person. LYHA is committed to equality of opportunity in employment for all its employees and to developing work practices and policies that support employees to achieve a work-life balance. One of our aims is to be an Employer of Choice. By offering a desirable working environment, with a professional approach to our service provision supported by attractive terms and conditions. We positively welcome and support diversity in our workforce and welcome applications from all sections of the community. This is an interesting and challenging role and an excellent opportunity for the right person. If you are looking to play a key role in a vibrant forward thinking company then LYHA is the right opportunity for you. If you think this role is for you then please submit your CV, Covering Letter and Equal Opportunities Monitoring Form by midnight on Wednesday 13 th December. Interviews will take place week commencing 18 th December I hope the details in this pack provide you with all the information you need. I look forward to receiving your application. Gavin Fisk Head of Operations

3 Property Surveyor Salary: 30,953 per annum per annum car allowance Hours of Work 37.5 hours per week, worked within our flexitime scheme, to meet the needs of the business Generous benefits: 25 days leave (plus bank holidays), increasing incrementally based on years service up to 30 days, Occupational Pension Scheme and family friendly policies The successful candidate will deliver a customer-focused responsive repair service and maintain void properties within budget whilst developing and maintaining a robust knowledge of patch, customers and properties. Our Property Surveyor will promote technical innovation in mobile-working as well as building solutions, and will build strong relationships with both internal and external stakeholders. You will have H&S compliance knowledge and experience and contribute to providing an excellent right first time customer service. To be right for this exciting opportunity, you must have: A recognised professional qualification in a property related discipline The technical skills to make judgements on property repairs and maintenance Excellent customer service skills and the ability to feedback to customers in a positive way A broad knowledge of health and safety within repairs and maintenance Excellent contract management skills An understanding of dealing with complex disrepair repair and claims Experience of making good use of IT and mobile working technology A full driving license We are looking for a candidate with the ability to prioritise workloads, make decisions and have an approach to work that demonstrates a can do attitude. In return we will provide you the opportunity to: Develop personally and professionally Work in a team with the key responsibility of delivering excellent customer service that makes a positive impact on people and communities Give you experience of working in a highly ambitious and dynamic Housing Association Support a work life balance with flexible working and family friendly policies Closing date: midnight 13 th December 2017 Interview date: Interviews week commencing 18 th December 2017 Applications to: recruitment@lyha.co.uk LYHA is a vibrant, financially sound and ambitious organisation that is led and supported by enthusiastic and committed staff as well as a strong and experienced Board of Management. LYHA is committed to equality of opportunity in employment for all its employees and to developing work practices and policies that support employees to achieve a work-life balance. One of our aims is to be an Employer of Choice. By offering a desirable working environment, with a professional approach to our service provision supported by attractive terms and conditions. We positively welcome and support diversity in our workforce and welcome applications from all sections of the community

4 Property Surveyor Key Duties: You will be responsible for coordinating delivering and developing a range of Property and related services to our customers and the communities in which we work You will ensure the provision of excellent services to meet the needs and expectations of our customers and potential customers, working closely with other colleagues to ensure a holistic approach to delivering great services You will ensure you have a good understanding of the condition of properties and the local environment and neighbourhoods and contribute to the development of improvement programs supporting the sustainability of property, communities and tenancies You will ensure contractors and agents work within agreed contracts 1. To contribute and promote a culture which is customer focused and committed to the provision of the highest standard of service providing high quality sustainable homes. 2. To work closely with other property services colleagues, to ensure a coordinated approach to the delivery of the comprehensive range of property related housing services. Carry out estate and scheme walk abouts/inspections on a regular basis ensuring services are delivered proactively. 3. To Liaise directly with the contractor to assist in and support the delivery of an excellent responsive and void repairs service that meets customer expectations 4. To take a lead role in the delivery of identified service areas within the remit of the role. This will be directed by the line manager and agreed by the service area manager. 5. To work with customers, residents and colleagues to identify areas/schemes in the patch that would benefit from environmental improvements and assist in co-ordinating funding bids accordingly. 6. To be responsible for the effective liaison with customers and other LYHA staff as appropriate in the delivery of individual works projects, programmed improvements and painting programs, service programs and other Health and Safety services. 7. To manage contractors as required developing and improving performance and the service to customers. Ensuring that all LYHA policies and procedures are adhered to by contractors, advocating where required on behalf of tenants and residents to ensure services are of the highest quality and in line with our customer expectations. 8. Overseeing service contracts and as appropriate to the role managing performance, compliance audits ensuring contractors are meeting their legal Health & Safety requirements in line with relevant statutory and guidance standards. 9. To ensure the achievement of key performance indicators across a range of activities, to seek continual improvement in the delivery of services 10. To resolve complaints and deal with complex disrepair claims, including all administration and stakeholder liaison. 11. To carry out stock condition surveys and property inspections to enable the implementation of appropriate works or improvements, works audits and provide advice to tenants and colleagues as

5 appropriate. 12. To ensure effective and appropriate records and administrative systems are maintained, ensuring all documentation pertaining to property and communications are stored in the agreed shared location. 13. To provide effective advice and support to tenants on building related matters assisting them in the economic and safe running of their home. Liaising as necessary with other colleagues, statutory and partner agencies. 14. To take an active role in the review, development and implementation of policy and procedure being involved in and leading on relevant projects. 15. To take an active role in resident involvement in Property Services, attending tenant meetings, providing advice and information and work closely with the resident involvement team and housing services colleagues to develop appropriate mechanisms for consultation and involvement in property services. 16. To assist in the control of financial budgets and contribute to the process of achieving Value for Money and efficiency. To provide regular and occasional reports and statistical information relating to works and performance. 17. To liaise with the Development Department in the process of development and handover of new properties as directed by line Manager 18. To follow LYHA Equality Strategy and practices and promote the valuing of cultural diversity across all aspects of the team s work. 19. To carry out other duties commensurate as directed by the Property Services Manager 20. To promote the aims, objectives and a positive image of Property Services to all its customers including external agencies and LYHA.

6 PERSON SPECIFICATION Selection Criteria You will be shortlisted on how you are able to demonstrate the following criteria Experience and Knowledge Means of Assessment 1 CV/C A recognised professional qualification in a property related discipline 2 Experience of delivering excellent customer services, dealing with customers in person, in writing or by telephone CV/SL/I 3 Experience of managing and challenging contractors CV/SL/I 4 Experience of managing budgets and maintaining financial records CV/SL/I 5 Knowledge of the legislative and technical requirements in social housing repair, maintenance, disrepair and managing empty properties 6 Experience of mobile/agile working and an understanding of the different challenges that this can present. CV/SL/I CV/SL/I Skills and Behaviours 7 The ability to maintain effective working relationships with colleagues, other organisations and partners CV/SL/I 8 Competent in the use of Microsoft Outlook, Word and Excel. CV/SL/I 9 The ability to work on your own initiative with minimal supervision CV/SL/I 10 The ability to communicate clearly both verbally and in writing with a variety of audiences CV/SL/I 11 Ability to meet key targets and performance indicators CV/SL/I 12 A Full UK driving license and access to a vehicle for business use C 13 Knowledge of housing legislation and practice. CV/SL/I 14 Understanding of value for money. SL/I 15 Knowledge and Understanding of Health & Safety responsibilities within a housing services environment. CV/SL/I/C 16 Knowledge and understanding of equality and diversity. SL/I Method of Assessment CV Curriculum Vitae SL Supporting Letter W Written Exercise S Skills test C Production of Certificate I Interview

7 Behavioural Framework Value Description Behaviour STRONG PRINCIPLES & INTEGRITY Fair, ethical and honest Open & transparent Treat each other and everyone with respect Encourage and welcome diversity and value different people s experiences and skills We challenge and we are open to challenge Communicate openly and honestly with customers and listen to their views Understand the diverse needs of people and make sure we deliver services that take account of, and meets their needs Welcome and encourage feedback, use it to help improve services Work together as a team by being considerate, sharing, supportive, and respecting the views & beliefs of others WORKING TOGETHER PEOPLE FOCUSSED Genuine partnerships with our tenants and customers Form strong and effective partnerships to complement our strengths and deliver results We work as a team One LYHA We want to be trusted Flexible and responsive Shape services to meet customers needs and expectations We care about outcomes and want to make a difference Listening and learning organisation Share goals and work well together with colleagues and customers to achieve our goals Be part of a team that works collaboratively together. Everyone is recognised for the role they play - their contribution is trusted and valued Function well together using different strengths, aiming for high standards of performance, takes individual responsibility Spot opportunities for working with partners & use them to improve communities & give something back Listen to customers views and aspirations and use what they say to make changes for the better Make sure that we are available to customers when they need us and go out of our way to help them by going the extra mile Show customers we understand their needs, by focusing on them as an individual, being empathetic and

8 PROFESSIONAL AMBITIOUS Aim for excellence and innovation in everything we do We invest in and develop our staff to ensure we provide the highest standard of service We care about value for money and aim to be efficient and effective We spend our time and money wisely ensuring we deliver the best possible services and products We don t stand still. We never rest on our laurels and continually look for ways to improve and do better, yet we have our feet on the ground We are creative, innovative and solutions focused We punch above our weight responding to their needs Use energy and passion to deliver our promises to customers Put plans in place which are innovative, are built on what we know and have learnt, but which are flexible and responsive Deliver high standards of service by knowing our roles, being efficient, timely, and getting things done right first time Deliver excellence by having focus, being on the pace, being leaner/fitter, always delivering, and by developing & using our specialist skills Set an example through our positive approach, being honest, reliable, communicating openly and honestly, and reflecting and reviewing be an Ambassador for LYHA Communicate training and development needs and make sure that our skills are used to the full to become multi skilled Mr. Magnificent Positively challenge the way things are done currently to find ways of improving, being the best, focusing on outcomes Aim to be captains in our field by growing our services steadily, being competitive, looking at best practice and upping the pace Be proud of what we are good at, believe in what we can achieve, recognise and celebrate successes

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10 Summary Terms and Conditions Salary 30,953per annum per annum car allowance Holiday Entitlement 25 days which increase by one day per year to a maximum of 30 days Healthcare Benefit Simply Health (Contributory Scheme) Pension Social Housing Pensions Scheme (SHPS) CARE 1/80 th Defined Benefit Scheme Notice period 1 month Work Life Balance Flexible working hours and family friendly policies

11 OUR VISION To provide excellent quality affordable homes and services that make a positive impact on people and communities. OUR VALUES STRONG PRINCIPLES & INTEGRITY WORKING TOGETHER PEOPLE FOCUSSED PROFESSIONAL AMBITIOUS LOCAL PRESENCE PRIDE

12 HOW TO APPLY Please submit an up to date Curriculum Vitae (CV) and a covering letter as your submission for the post. The CV and letter combined should be no more than 6 sides of A4. It is important that your CV and letter highlights the supporting evidence of how your previous experience, knowledge and skills relate to the requirements as set out in the role profile and person specification. Within your CV please ensure that you provide the following information: Full name and postal address Contact numbers and your address National Insurance number Employment history Qualifications Current Memberships of relevant professional associations/institutes We also request that you complete the Equality Monitoring form. Please return your application to recruitment@lyha.co.uk Key Dates: Closing date: midnight on 13 th December 2017 Interview date: w/c 18 th December 2017