COURSE OVERVIEW: Physician Rotations & Shadowing. January 18, 2013 Caryl A. Hess

Transcription

1 COURSE OVERVIEW: Physician Rotations & Shadowing January 18, 2013 Caryl A. Hess

2 Leadership Development Engage your top performers...

3 The Challenge * Physician Participation in Professional Development (2006) 34% 66% Physicians Uninvolved Physicians Involved * The Advisory Board (2006). Physician Leadership Survey.

4 Agenda & Objectives 1. Background: Competencies 2. Curriculum: Staff Rotation 3. Experiential Learning: Shadowing 4. Tools

5 Background: Competencies Competency is any characteristic of a person that differentiates outstanding from typical performance in a given job, role, organization, or culture. Skills Skill Knowledge Baseline necessary for top performance, but minimally sufficient Behaviors Attitudes Values Distinguishing characteristics that lead to long-term performance and leadership success Prepare leaders to innovate and drive high performance

6 Background: Staff Leadership Rotation National Summit on Future of Education and Practice in Health Management and Policy, 2001, healthcare must address these needs: Industry challenges (cost and quality) Succession/recruitment Mentorship Mid-advanced career education and experiential offerings Practitioner-academic collaboration Diversity among learners and faculty

7 Background: Competencies Cleveland Clinic: Physician Leadership Competencies Emotional Intelligence Self-awareness; Self-management; Social awareness; Relationship management Professionalism How we conduct ourselves as caregivers in our interactions with patients and society Change management readiness, models, avidity Communication active listening, conflict resolution and giving feedback Commitment to lifelong learning open to new ideas and practices Deliver observable results actively plan, discuss and implement Finance, marketing and IT business acumen Regulatory environment JCAHO, CMS, and quality resources Recruiting and hiring Aware of resources, legal and sensitivity to diversity Process assessment and management Knowledge of resources and strategies Philanthropy and development Skills to solicit and cultivate donors Medicalegal issues Aware of legal issues and policies (contracts, malpractice,.) Managing physicians Mentor and coach others Clinic awareness Leadership structures, cultural climate, opportunities, privileges

8 Curriculum Staff Mentorship Staff Leadership Rotation Leading in Health Care Education Institute: Cleveland Clinic Academy Quality & Communication

9 Shadowing: Experiential Learning Leadership Competencies Emotional Intelligence Experience A picture of where the Baltic and North Seas meet. The opposing tides cannot merge because of their different densities.

10 Shadowing: More than Networking The role of the leader is evolving from a top-down approach to a more collaborative approach. Traditional Leader crafts vision Leader demands performance Paternalistic model Emphasis on leader's intellect Leader seeks to control others Team focuses on work arena Modern Group crafts vision that leader articulates Leader inspires performance Partnership model Emphasis on leader's emotional intelligence Leader seeks to empower, motivate and empathize with others Team seeks balance between work and home

11 Shadowing: Career Preparation Healthcare leadership needs to be prepared for its biggest challenges with intensifying demands on the industry for excellent outcomes and better value. - Michael Porter, Redefining Health Care, 2006

12 Tool: Shadowing Checklist Did the leader have a vision? Did the leader set the example for others? Did the leader experiment and take risks? Was there anything that surprised you about the shadowing experience? Reflection.

13 Tool: Five Practices of Exemplary Leaderships 1. Model the Way - Find your voice and set the example 2. Inspire a Shared Vision - Envision the future and enlist others in your vision 3. Challenge the Process - Search for opportunities, experiment and take risks 4. Enable Others to Act - Foster collaboration and strengthen others 5. Encourage the Heart - Recognize contributions and celebrate values and victories

14 Inspiring Vision Completes the Leader Your vision is where you are headed, how you get there is your mission statement. This statue, created by Bruno Catalano, is located in France.

15 Tool: Leadership Plan Leadership is the ability to inspire excellence, create a shared vision and successfully manage change using a plan. - Kouzes JM, Posner BZ. (2008)

16 Tool: Reading Guide

17 Tool: The First 90-Days For yourself during your next career move, for you to use with a new Staff member,...a resource for the future.

18 QUESTIONS?

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