Senior Lecture (Singapore University of Social Sciences) Changi-Airport Group. Singapore Director of Master of IT in Business (Analytics)

Transcription

1 Dr. Nang Laik MA Senior Lecturer School of Business Singapore University of Social Sciences (SUSS) Education Ph.D. in Operations Research Imperial College London, UK Dissertation: Optimal planning of container terminal operations M.Sc. in High Performance Computing Singapore MIT Alliance National University of Singapore, Singapore B.Sc. in Mathematics National University of Singapore, Singapore Position(s) Held Jul 2015 Now Aug 2011 Jul 2015 Senior Lecture (Singapore University of Social Sciences) Academic advisor (Part-time) Changi-Airport Group Jan Jul 2015 Apr Jul 2015 Oct Oct 2007 Singapore Director of Master of IT in Business (Analytics) School of Information Systems Singapore Management University Practice Assistant Professor School of Information Systems Singapore Management University Tutor, Operations Research department London School of Economics and Political Science, UK Teaching Assistant, Business School, Imperial College Page 1

2 Jun Jun 2004 Jul May 2003 Jul Jun 2001 London, UK Research Fellow Industrial and System Engineering School National University of Singapore, Singapore Senior System Analyst Container Terminal System Department PSA Pte Ltd, Singapore System Analyst IT Department DBS Bank, Singapore Practical Experience Senior Lecturer, SUSS (July Now) - Teach undergraduate business courses such as Business Skill and Management, Quantitative methods and Managing operations to undergraduates - Teaching new course in logistics and operations - Bringing students for overseas study mission to Myanmar - Working closely with industry partners such as NKF (National Kidney Foundation) for consultancy projects Assistant Professor, Director of Master of IT in Business (2008- June 2015) - Teach thousand over undergraduates student on the following course: Business process modeling and solution blueprinting Computer as an analysis tool Spreadsheet modeling course for Tech & Ops - Director of master of IT in Business (Analytics) since 2012 in charge of running the programme and recruiting students locally and overseas - The MITB programme grew from intake of tens per year to nearly hundreds annually which is converted to revenue of millions dollars - Developing new curriculum for the master programme - Resource planning and running the day-to-day operations of the programme - Bringing students for overseas technopreneurship study mission to Vietnam over the past 3 years - Providing career service advise and industrial attachments for students - Working closely with industry partners for consultancy projects, industrial talk/seminars, developing business cases for classroom Page 2

3 Academic Advisor (Changi-Airport Group CAG) 2011 June Business process modeling and blueprinting of current passenger flow in terminal to identify pin-point - Data analysis of operational data flights status (on-time performance, delay), resource utilization analysis such as gate and check-in counter and report the current KPIs and performance at the airport - Study the profile of passengers at the check-in counter and use the result in simulation of queuing model - Develop decision support system to assist users to better forecast the passenger loads based on historical demand - Develop simulation model to identify the queuing status at check-in counters for a given arrival pattern, service time and number of counters open to anticipate any changes in operations - To determine the optimal number of check-in counters to be opened to meet the service level agreement for passengers and improve the customer experiences at the touch point - Conduct executive training for users to share the methodology of data analysis framework and blueprinting framework using use cases from CAG Senior System Analyst (PSA ) - Project lead for multi-million project to develop decision support system to assign containers to the yard using constraint programming - Gather user requirement, design, develop and implement the yard planning system for the port - Maintain yard planning system for daily operations and responded to users request for ad-hoc report generation - Project lead to integrate yard and gate system for online booking of export containers System Analyst (DBS ) - Maintain remittance and telex system in DBS bank - Day to day support of users operations in remittance department - Foreign exchange IT system development - Merger of POSB and DBS remittance system during M&A - Provide training to users on new message format and doing System Integration Test and User Acceptance Test Page 3

4 Research Interests 1. Application of IT in Logistics and Supply Chain Management 2. Application of Simulation in container terminal and airline operations 3. Development of Complex Decision Support System 4. System Automation 5. Large-scale Optimization Awards, Recognition and Honors 1. Dean List Members (top 5% students) offered by NUS in 1995 and Bond-free scholarship from Singapore MIT Alliance to study master degree, Bond-free scholarship from Imperial College London to study PhD, Nominated for most promising teaching award in SMU, 2014 Selected Publications Journal Articles (Refereed). "Inkjet Printer Pricing", by Thin Yin LEONG and Nang Laik MA, 2011, 11, 3, pg , INFORMS Transactions on Education, United States of America o. "Evaluating straddle carrier deployment policies: a simulation study for the Piraeus container terminal", by Eleni HADJICONSTANTINOU and Nang Laik MA, 08/2009, 36, 4, Maritime Policy & Management, o. "Container assignment and yard crane deployment in a contain terminal: A case study", by Nang Laik MA and Eleni HADJICONSTANTINOU, 2008, Vol. 10, Maritime Economics & Logistics, "Evaluation of operational plans in container terminal yards using Discrete-Event Simulation", by Nang Laik MA and Eleni Page 4

5 HADJICONSTANTINOU, 10/2008, 21, 4, OR Insight, Palgrave Macmillan, Conference Papers (Refereed) Leong Thin Yin, Ma Nang Laik, (2016). Cast Article: Bidding for a construction project using Spreadsheet modeling, 2016 Annual Meeting of the Decision Science Institute, USA, Nov 2016 Tay Huay Ling, Ma Nang Laik, (2016). Case Article: Teaching lean supply chain using a simulation game approach, 2016 Annual Meeting of the Decision Science Institute, USA, Nov 2016 Ma Nang Laik, Wong Beng Yee, (2016). Big Data Analytics for Singapore public train system, 2016 Taiwan International conference on Operation Research and Data Mining, Taiwan, January 2016 Ma Nang Laik, Tan Kar Way, (2016). Improving carbon efficiency through container size optimization and shipment consolidation, The 8 th International Conference on Logistics & Transport, Singapore, September 2016 "Real Time Process Compliance Checking using Nomenclature Approach", by Junyu CHOY, Nang Laik MA, and Ping Shung KOO, 2014, Industrial Engineering and Operations Management 2014, Bali "Reducing carbon emission of ocean shipments by optimizing container size selection", by Edwin Lik Ming CHONG, Nang Laik MA, and Kar Way TAN, 08/2014, IEEE International Conference on Automation Science and Engineering, Taiwan "Individual and Collective Trade-offs In Small World Decisions", by Prabir SEN and Nang Laik MA, 07/2014, IEEE Conference on Business Informatics, Geneva "Predicting airline passenger load : A Case Study", by Nang Laik MA, Murphy CHOY, and Prabir SEN, 07/2014, IEEE Conference on Business Informatics, Geneva "Predictive Analytics for Outpatient Appointments", by Nang Laik MA, Khataniar SEEMANTA, Dan WU, and Serene Seng Ying NG, 04/2014, International Conference on Information Science & Applications, Korea "Performance Measurement Design for a Parcel Delivery Company", by Junyu CHOY, Nang Laik MA, and Ping Shung KOO, 07/2013, Proceedings of the World Congress on Engineering. Vol , Lodnon "Uncovering Insights through Data Analytics for an Airport Operation to Improve Profitability", by Nang Laik MA, Lee Fong, Michelle CHEONG, and Junyu CHOY, 07/2012, SRII - Service Research and Innovation Institute, 24/7/2012 San Jose, U.S.A Page 5

6 Courses Taught - Undergraduate 1. Business Skill and Management, Singapore University of Social Sciences, Quantitative Methods, Singapore University of Social Sciences, Managing Operations, Singapore University of Social Sciences, Computer As an Analysis Tool (CAT), School of Information Systems (SIS), Singapore Management University SMU, , 5. Business Process Modeling and Solution blueprinting (PMSB), School of Information Systems (SIS), Singapore Management University SMU, , Courses Taught - Postgraduate 1. Spreadsheet modeling for Tech & Ops, School of Information Systems (SIS), Singapore Management University SMU, Business Analytics Practicum, School of Information Systems (SIS), Singapore Management University SMU, Financial modeling using Spreadsheet, Lee Kong Chian School of Business, Singapore Management University SMU, Page 6