OFG1042 Head of Database and Trial Delivery Manager

Transcription

1 OFG1042 Head of Database and Trial Delivery Manager

2 About us Ofgem is Great Britain s gas and electricity regulator. Our goal is to protect energy customers interests, now and in the future. We make sure competition encourages great customer service and bears down on companies prices and profits. We do this by scrutinising costs and checking that companies stick to the rules we set. If a company falls short, we act. Since 2010, we ve imposed over 100 million in fines. We also control the revenue that network companies earn from running gas and electricity grids. This way we make sure customers get value for money from a 6 billion a year programme to upgrade Britain s networks. And we are planning for the future too, with the rollout of smart metering over the next few years, and looking ahead to make sure there s enough capacity in the system to meet demand. About a third of our staff work in Ofgem E-Serve, a division that runs government environmental and social schemes. These include the Energy Companies Obligation, the Domestic and Non-Domestic Renewable Heat Incentives, the Renewables Obligation, the Feed-In Tariff scheme, and the Climate Change Levy exemption. The total value of these schemes is approximately 6 billion per year; our costs for administering them are just 0.6% of this. We are a diverse and vibrant organisation, with the majority of our staff working in our London (Canary Wharf) and Glasgow offices. You can find the Ofgem structure chart here. We aim to attract, support, retain and motivate our staff by making sure that they have the skills and knowledge to perform their roles effectively and provide them with development opportunities to build a career. We offer a variety of development including formal training, on-the-job training and coaching. There is also a comprehensive management development programme and support for further education and professional qualifications. Ofgem is a great place to work, and we hope to be welcoming you soon. Dermot Nolan Chief Executive 2

3 Ofgem Privacy Notice Registration on Ofgem Recruitment Portal When you register on the Ofgem Recruitment Portal your personal data and information about any applications you have made, will be collected and stored on the platform in order for you to access your details and simplify the recruitment application process. How Ofgem will handle your data and job applications As part of our external recruitment process, personal information will be collected and only used to process the application and monitor recruitment statistics. Where we want to disclose information to any other third parties (for example where we want to take up a reference or obtain a disclosure from either CIFAS, the Disclosure and Barring Service or Disclosure Scotland), we will not do so without informing you beforehand unless the disclosure is required by law. Personal information about unsuccessful candidates will be held on file for six months. After the recruitment exercise has been completed, it will then be destroyed or deleted. We retain personalised statistical information about applicants to help inform our recruitment activities, but this is only available to HR. Full details of the Ofgem Privacy Policy and how your data is used can be found at 3

4 Your data when applying for open vacancies Each time you submit an application the data that we collect will be stored and utilised in line with the Ofgem Privacy Policy, as outlined above. Your rights to have your data removed and/or destroyed All candidates have the right to have their data deleted at any point and this can be done by ing Your Consent and confirmation By submitting an application, you are consenting to us using, and storing your data, as outlined in this Privacy Notice, full details can be found in the Ofgem Privacy policy as outlined above. If you have any concerns you can view the Civil Service Privacy Statement by clicking here. This privacy policy will be kept under regular review. 4

5 Role Profile Role Details Role Title Band Directorate Location Number of positions and contract type Head of Database and Trial Delivery Manager E Consumers and Markets London/Glasgow Perm Purpose The Future Retail Market (FRM) portfolio brings together many of the teams working on changes to enable a better functioning retail market. Our aim is a retail market that works for all consumers, where competition constrains prices, drives efficiency and delivers the range of services and products that customers need. Key to this is delivering a quality customer service and meeting the specific needs of people in vulnerable circumstances. The role sits in the Consumer Engagement team which is responsible for continuing to trial andimplement new information and services to help consumers engage in the market. This will include a pilot of cheaper market offers communications, the rollout of the customer database and extension of the Ofgem digital trial and trialling opt-in collective switching. As a Senior Manager you will manage one or more agile projects, typically to deliver a specific product, trial or transformation via a multi-disciplinary, highly skilled team. You will be adept at delivering complex projects and/or trials, breaking down barriers for your team and both planning at a higher level and getting into the detail to make things happen when needed. Defining project needs and feeding these into the programme/portfolio process will enable resource to be appropriately allocated. You will be core to decisions 5

6 that build high performing teams, where people are excited about the work they are undertaking. The purpose of the Head of Database and Trial Delivery Manager role within FRM is to: Deliver projects, trials and products using the appropriate agile project management methodology, learning & iterating frequently Work with Product Managers and trial teams to define the roadmap for any given product, service or trial and translate this into user stories Lead the collaborative, dynamic planning process - prioritising the work that needs to be done against the capacity and capability of the team Matrix-managing a multidisciplinary, motivated and engaged teams Ensure all products are built to an appropriate level of quality for the stage Actively participating in the Delivery Manager community, sharing and reapplying skills and knowledge and bringing in best practice Work closely with other senior managers, deputy directors and teams across Ofgem to ensure we are joined up Deputise for the deputy director, as required Key accountabilities Leadership to the delivery and trials team (including line management of senior managers) Manage external consultancy contracts as required Responsible for managing team budget Ensuring products and services meet user needs and achieve Ofgem s strategic objectives Responsible for decisions (where delegated) and recommendations to Deputy Directors and Directors for decisions (as necessary) relating to the delivery of database services and trials. 6

7 Key outputs and deliverables Delivery of the team s work plan to time and quality Execution of the consumer engagement strategy Production of high quality trial reports and evaluation documents for publication Delivery of high quality services that meet user needs Clear evidence of cross team collaboration in delivery of team s outputs Positive feedback from internal and external stakeholders Ensuring trials and services are secure by design Ensuring GDS service assessments are achieved to time and quality Key stakeholder relationships Officials at the ICO, Competition and Markets Authority (CMA), BEIS, Government Digital Service (GDS), Devolved administrations, and local government including the Mayor of London and other regional bodies Elected Members at Westminster, Edinburgh, Cardiff and at a local level Energy suppliers Consumer groups and other consumer representative bodies Academic institutions and think tanks Other teams in Consumers & Markets directorate Other teams across Ofgem, particularly those working on data related issues GEMA members, specifically non-executive members and Executive Directors (ED) in Ofgem Specific skills and capabilities Essential Proven experience in delivering agile projects, products and services Proven experience using a range of agile project management methods Proven experience balancing multiple priorities and dealing with ambiguity Experience in matrix-managing multi-disciplinary teams Proven track record in delivering projects working across teams in a policy development environment 7

8 Excellent oral and written communication skills and ability to communicate complex, technical issues clearly and simply Strong influencing skills and ability to build effective working relationships with a wide range of stakeholders, particularly externally in both the public and private sector Desirable: Degree or equivalent experience Experience in the energy sector Experience of running Randomised Control Trials (RCTs) in a public service context Competencies Setting Direction Changing and improving Making effective decisions Engaging People Leading and communicating Collaborating and partnering Delivering Results Managing a quality service Delivering at pace 8

9 How to apply To apply for this role, you are required to submit a CV and Suitability Statement. Completed applications should be submitted by midnight on the closing date. Applications received after that time will not normally be considered. Your application should consist of: CV (saved as forename. surname CV) Suitability Statement As part of your application process, we will check your details against CIFAS fraud prevention databases. Should our investigations identify fraud or the commission of any other criminal offences by you when applying for, or during the course of your employment with us, we will record the details of this on the relevant fraud prevention databases. This information may be accessed from the UK and other countries and used by law enforcement agencies and by us and other organisations to prevent fraud. Further details of the CIFAS fraud prevention databases, through which we share information, can be obtained by contacting recruitment@ofgem.gov.uk Your details will also be checked against the Civil Service Internal Fraud Database (IFD) of employees dismissed for fraud or dishonesty offences. Where an applicant to Ofgem is successful in interview, we will check your name and date of birth against the IFD. Any applicant who is included in the IFD will be refused employment. This information will be retained by the Cabinet Office on the IFD for a period of five years from the date of dismissal (or the date employment ended). GRS and other recruitment teams will share with the Cabinet Office the outcome of the checks for monitoring and analysis purposes. The Cabinet Office will use this information for research on the prevention and detection of fraud. This will not be shared outside Cabinet Office, GRS, and other recruitment teams, except on an anonymised basis. 9

10 Overview of process Your completed application will be acknowledged and you will be notified of the outcome of the application. Your invitation to interview correspondence will give details of specific date and time. We will also notify you of any presentations / tests etc (not all roles require this). The interview will be a combination of competency questions and role specific questions. Please see the competency framework below relevant to this role. Please note, Ofgem do not cover the cost of travel to and from your interview. Competencies You will be assessed against a selection of the Band E Competencies at interview. These are specified in the role profile. The competencies can be found here. Please ensure you download and keep this document in preparation for your potential interview. 10

11 Terms and conditions Role Title Head of Database and Trial Delivery Manager Salary London 66,000 to 74,000 Glasgow 60,600 to 68,400 Location London / Glasgow Hours of work London: 36 hours per week Glasgow: 37 hours per week Annual leave entitlement As a new starter you are entitled to 25 days annual leave which will rise to 30 days after 2 years service. If you are transferring from another Government Department, and have 2 years continuous service your annual leave will be 30 days on joining. You will also receive 10.5 days public, Bank and privilege holiday. Please note the dates vary in England, Wales and Scotland. If your appointment is for less than a year then you will receive a pro-rata and public/privilege allowance. Pension The civil service offers excellent pension arrangements. For further information, please visit: Other benefits Cycle to work Childcare vouchers Season ticket loan Employee wellbeing Enhanced maternity /paternity pay Subsidised Gym / Restaurant (London only) 11

12 Our values Making a positive difference for energy consumers Our priority is to protect and to make a positive difference for all energy consumers. We work to promote value for money, security of supply and sustainability for present and future generations. We do this through the supervision and development of markets, regulation and the delivery of government schemes. We work effectively with, but independently of, government, the energy industry and other stakeholders. We do so within a legal framework determined by the UK government and the European Union. Our values are: Dedication Committed to making a positive difference for all energy consumers today and for a sustainable future Making time to hear and understand views and be open to new ideas Being experts in our field - learning from everything we do developing our skills Integrity Acting with independence Being transparent and straightforward in our dealings with each other and our stakeholders Basing our decisions on the best available evidence and impartial assessment Determination Finding a way to make things happen To deliver - focusing on the consumer outcome, working collaboratively with each other, and in partnership with stakeholders Thinking ahead, and leading thinking 12

13 Equalities and diversity As an employer we are committed to equality. We want to be an organisation that people are proud to be part of. We welcome applications from all people across all sections of our diverse communities. We aim to ensure equality of opportunity in our employment practice and processes. This is irrespective of disability, gender, age, marital status, sexual orientation, race, colour, nationality, ethnic or national origins, religion or religious affiliation, working pattern and responsibility for dependents. We believe that every employee should be treated with openness, honesty and respect. We won t tolerate unfair treatment or discrimination. We aim to have a workforce that reflects the diverse community that we serve. We value and make the best use of this diversity of talent, so that our people fulfil their potential and create the conditions for business success. 13