Global Report 2015 A business, financial and sustainability overview

Transcription

1 Global Report 2015 A business, financial and sustainability overview

2 8 1.1 Who we are 1.2 What we have accomplished 1.3 Where we are going next

3 9 Over 70 commercial organisations Workforce of over 14,200 Amadeus is a technology innovator that connects the entire travel ecosystem travel providers, travel sellers and travellers themselves at every stage of the journey. Our technology helps travel businesses manage their operations with greater efficiency and serve their customers better than ever before. From search and booking to check-in and departure, with all the behind-the-scenes operations that make these processes possible, Amadeus keeps the travel industry moving. We are more than 14,200 professionals dedicated to serving our customers and travellers all over the world. We operate out of over 70 commercial organisations and have a presence in more than 195 countries. Our corporate headquarters are in Madrid, Spain; our main research, development and product centre is located in Nice, France; our operations are run from our Data Centre in Germany; and we have regional offices in Bangkok, Boston, Dubai, Miami, São Paulo and Singapore. Amadeus operates a stable and highly resilient transaction-based business model linked to global travel volumes that has delivered consistent performance. It is a publicly listed company and part of the IBEX 35, as well as stock indices worldwide. Amadeus has a stable shareholding structure with more than 99% of its equity in free float as at 31 December G4-5, G4-6

4 Who we are Amadeus presence in the world Main sites Regional offices R&D centres Commercial organisations G4-5, G4-6

5 What we have accomplished Amadeus was founded in 1987 by Air France, Iberia, Lufthansa and SAS to develop a standard system for connecting airlines with travel agencies. We created the world s leading Global Distribution System, a platform that connects travel providers and travel sellers all over the globe, offering unmatched search, pricing, booking, ticketing, transaction and servicing capabilities. In the year 2000, we pioneered the development of a revolutionary reservation technology that provided airlines and travel agencies with a shared view of travellers and allowed for truly seamless reservation servicing across direct and indirect channels. The same year, we formally launched our Airline IT business line, partnering with British Airways and Qantas to create a state-of-the-art airline Passenger Service System. Building on this success, we have continued to expand our IT portfolio to a variety of other applications, including merchandising, revenue management, travel intelligence and travel expense management, as well as a number of other segments involved in the travel sector: airports, ground handlers, hotels, corporations, tourism boards, railways and more. From leading the creation of a common travel platform and promoting the adoption of e-commerce to bringing big data, cloud and mobile technologies to the travel industry, Amadeus remains a consistent innovator. Indeed, after over a quarter of a century of service to the travel industry, we believe that innovation is the key to our growth, and to helping our customers and partners not just adapt but thrive within the rapidly changing world of travel and technology.

6 Where we are going next At Amadeus, our purpose is clear: we work with our customers, partners and other industry players to shape the future of travel. We do this by anticipating the needs of both our customers and travellers; by developing inspired solutions that help our customers enhance their businesses and enrich the travel experience for hundreds of millions of people every year. We will continue to facilitate stronger and more profitable commercial relationships among all travel industry players. We will develop new technological solutions and services to deliver increasing value and capabilities, helping travel providers, travel sellers and travel buyers to optimise their operations and services to travellers. We will realise our promise to shape the future of travel and deliver sustainable growth to our shareholders by focusing on the core values that have defined our company since its inception. Amadeus values Customers first We listen carefully and work as partners We keep our promises We are committed to the success of our customers Working together We respect and embrace the diversity of all people and cultures We collaborate positively across teams We communicate clearly and act decisively Taking responsibility We are accountable for our own work We act as owners and use company resources carefully We continuously develop our skills and knowledge Aiming for excellence We strive to achieve outstanding results in a competitive market We learn from our mistakes We innovate and welcome change G4-56

7 13 Amadeus has long been recognised for its business sustainability, transparency, environmental strategy and human resources practices.