Key Performance Indicators To promote and deliver the Kaplan Way Principles to internal and external stakeholders

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1 Senior Administrator Location: KSE Liverpool Essential Qualifications if applicable: N/A Excel Specialist Travel Required: Flexible Approach Required Line Manager: KSE Operations Manager Direct Line Reports: Administration Support Staff Primary Objectives To lead on administrative responsibilities within Kaplan Skills and Employment ensuring that information is provided promptly accurately to the Management Team. You will work closely with the KSE Head of Operations and KSE Delivery Managers supporting centre performance monitoring and administrative team performance. You will support the AEB Operations Manager and promote and facilitate student induction and registration events in line with contractual obligations and KPI s. Liaison with Kaplan s central processing team is essential to ensure that KSE and 19+ Funded Products and their subsequent Maytas processing is completed promptly. Understanding of timely administrative actions in a funded environment is essential and consideration of key Kaplan processing dates / peak processing activity across Kaplan funded products should be considered. Line management of KSE administrative staff responsible for timely hub upload will report into the successful applicant and any possible delays must be reported to KSE Head of Operations. Key Performance Indicators To promote and deliver the Kaplan Way Principles to internal and external stakeholders Student Success Put Students First A Great Place Engage in our work with energy, urgency, and personal responsibility for results Continuous Transformation Continuously innovate, measure, and work together to advance how we educate our students, run our businesses, and develop our own skills Shared Values Act with integrity and uphold Kaplan's values: Integrity, Knowledge, Support, Opportunity, Results (including Financial Results)

2 Contractual Performance Indicators 2014 / 2015 Contract Performance and Financial Achievement - 100% Monthly starts to programme target 100% Positive Progression rate - >95% Validation error rate - <0% Responsibilities Financial To liaise with KSE Operations and Delivery Managers across contracts to ensure Financial Trackers are maintained accurately at all times To proactively promote a cost effective solution to all administrative requirements within KSE centres including associate partners. Quality To work closely with the KSE Team ensuring products are of quality and financial targets are achieved To ensure the KSE administrative support function deliver a high quality of customer service to internal and external customers alike To monitor and evaluate error trends and provide on location training to team members with a view to minimise error rates Recruitment and Job Outcomes Co-ordinating and facilitating student induction and registration events To support the referring partners and Stakeholders in marketing programmes in order to achieve programme targets for starts and job outcomes To co-ordinate KSE administrator team in ensuring learner engagement calls are made pre programme to maximise attendance and post programme to capture learner movement into positive destination Partners and Stakeholders: To forge strong relationships with internal and external stakeholders To ensure that contractual requirements of all funders are met including financial and quality requirements.

3 Other: To work collaboratively with the KSE and all Kaplan business units ensuring that Kaplan is A Great Place to Work To ensure that the administration and tutor team provides a high quality service for both internal and external users To carry out any ad hoc duties in support of the business as required Person Specification and Competencies Key Skills Able to effectively manage a busy workload of self and of others, by managing conflicting priorities and meeting deadlines Previous experience desirable both within managing a team, Government Funded project management and being responsible for setting targets and delivering results Understanding of key financial matters which impact business performance Excellent understanding of Skills Funding Agency funding Ability to build strong relationships with internal colleagues across relevant departments Able to excel using own initiative, whilst working within guidelines and protocol Excellent organisation and administration skills Excellent accuracy and attention to detail IT literate with an excellent knowledge of Excel and a good knowledge of Word and Google mail Competencies COMMUNICATION Promotes proactive communication with manager, keeping them informed of progress on targets and business issues. Articulates a clear and compelling message both verbally and in writing. Ability to adapt communications style and etiquette based on audience. Excellent listening and enquiry skills Facilitates effective meetings to comprehend information and diagnose outcomes Communicates with confidence Approachable, professional manner CUSTOMER FOCUS Builds customer confidence Is committed to increasing customer satisfaction Is knowledgeable about area of expertise Assumes responsibility for resolving customer problems Ensures commitments to customers are met

4 Solicits opinions and ideas from customers Is responsive to customers LEADERSHIP Establishes vision, ability to set and manage goals and objectives in line with vision Makes the tough call when needed and ability to assert self Demonstrates personal passion DEVELOPING PEOPLE Motivates, challenges and empowers others Hires and staffs effectively Provides developmental feedback and coaching Ability to delegate workloads and offer appropriate levels of support/guidance. Ensure employees have clear accountability Provides opportunities for development to direct reports PROBLEM SOLVING and EXECUTION Plans and executes projects effectively Establishes priorities and measurements Anticipates and avoids problems Manages risks calmly and effectively Understands underlying issues Holds self-accountable for problems and solutions in own area of control RESULTS FOCUS Sets and achieves targets and delivers results Prioritises tasks Overcomes obstacles Accepts accountability CHANGE AGENT Participates in and drives change in the organisation Helps manage others through change Handles pressure effectively Adjusts plans to meet changing needs Embraces innovation Additional information The role may include some travel to Kaplan sites and a flexible and amenable approach to this is required

5 Some weekend and evening work may be required Kaplan is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity. If you require any adjustments or additional support within the recruitment process, please contact us directly. To view our Candidate Privacy Notice click here