Material Management HELICOPTERS

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1 HELICOPTERS AIRBUS HELICOPTERS Aeroport International Marseille Provence Marignanne Cedex - France, All rights reserved, Airbus Helicopters' logo and the names of its products and services are registered trademarks. Airbus Helicopters reserves the right to make configuration and data changes at any time without notice. The facts and figures contained in this document and expressed in good faith do not constitute any offer or contract with Airbus Helicopters. September, Concept design by Airbus Multi Media Studio, Photos by Airbus. This brochure is printed on Sirio paper. This paper is produced in factories that are accredited EMAS and certi ed ISO , PEFC and FSC CoC. It is produced using pulp that has been whitened without either chlorine or acid. The paper is entirely recyclable and is produced from trees grown in sustainable forest resources. The printing inks use organic pigments or minerals. There are no use of basic dyes or dangerous metals from the cadmium, lead, mercury or hexavalent chromium group. The printer, Art & Caractère (France 81500), is engaged in a waste management and recycling programme for all resulting by-products. HCare MM BR Material Management

2 FOR MORE INFORMATION, PLEASE CONTACT: FOR ALL YOUR CUSTOMER SERVICE NEEDS: Toll free * : Built-up from operators return on experience from the field, a comprehensive material management offer is at your disposal from Airbus Helicopters. HCare Material Management offerings operational cost-reduction for better competitiveness and can provide firm commitments on many services. Toll free ** USA: Other countries: + 33 (0) Fax: + 33 (0) customersupport.helicopters@airbus.com 3 lines of service package answering customers mission specifics. _ 100% performance on planned spare parts orders. Committed performance on Smart plans. Secured performance on Easy Repair & Easy Exchange services Strong efforts on DMC/DOC reduction on our entire helicopter range. * Free phone call for the following locations: Argentina, Australia, Austria, Belgium, Canada, Denmark, Finland, France, Germany, Hong-Kong, Hungary, Ireland, Israel, Italy, Japan, Korea, Luxembourg, New Zealand, Norway, People s Republic of China, Portugal, Spain, Sweden, Switzerland, The Netherlands, United Kingdom. ** Free phone call for United States.

3 Important to you, essential to us. FLEET AVAILABILITY Fleet availability services: Full availability commitment, turnkey solution. 3 LINES OF SERVICE PACKAGE ALWAYS A SOLUTION TO ANSWER YOUR NEEDS REPAIR BY-THE-HOUR (RBH) EXCHANGE BY-THE-HOUR (EBH) PARTS BY-THE-HOUR (PBH) FULL BY-THE-HOUR (FBH) By-the-Hour services: Budget control, enhanced helicopter availability, simple management. PART RENTAL REPAIR EXCHANGE On request catalog services: Seamless access for all customers, secured performance.

4 PART _SPARE PARTS Supply of any spare part, for the whole Airbus Helicopters range. Performance commitments on planned orders deliveries. REPAIR & OVERHAUL One-stop-shop solution for the maintenance of any helicopter component. Complete range of repair solutions. OEM quality standards and main certifications. STANDARD EXCHANGE Applicable to scheduled & unscheduled maintenance. Subject to parts availability. OPEN Service accessible to all Airbus Helicopters customers. 100% GUARANTEED Deliveries on planned spares orders. SIMPLE & FLEXIBLE A catalogue on Keycopter portal. PAY-BY-EVENT A purchase order when maintenance is needed.

5 RENTAL _Rent a tool or a Ground Support Equipment (GSE) when it is needed, and for the period you define. Applicable to a list of part numbers. A complete catalog per helicopter type put at operators disposal on Keycopter portal. OPEN Service accessible to all Airbus Helicopters customers. COST-EFFECTIVE Optimize investments. SIMPLE & FLEXIBLE Rent an item for the period you need.

6 REPAIR _A new standard for Repair & Overhaul service offering more service for the same price. Fixed repair Turn-Around- Times secured by a Standard Exchange back-up solution. Applicable to the whole Airbus Helicopters range. A catalogue of part numbers eligible for this solution is available on our Keycopter portal. OPEN Service accessible to all Airbus Helicopters customers. SECURED REPAIR TIMES Assured delivery of parts by their due date. ACCESS All conditions indicated in our catalogue. PAY-BY-EVENT Pay your maintenance when it occurs.

7 EXCHANGE _This solution entails the replacement of a part reaching its time limit or which has failed. Parts availability is secured by a dedicated pool, prices are fixed with no exclusions on most part numbers, and delivery is immediate. A catalogue of part numbers eligible for this solution is available on our Keycopter portal. OPEN Service accessible to all Airbus Helicopters customers. SECURED AVAILABILITY Part available at high performance level. PAY-BY-EVENT Pay for an exchange part when needed. ACCESS All conditions indicated in our catalogue.

8 OPTIMIZED PARTS AVAILABILITY BUDGET CONTROL SIMPLE MANAGEMENT These programs offer various coverage combinations according to customers profiles and missions, and reach an On-Time-Request performance level of more than 95%. Scheduled maintenance Dynamic components, blades and equipment parts Unscheduled maintenance Nose-To-Tail coverage Offering anticipated delivery for scheduled events, and for AOG items, 24h FCA logistics platform conditions committed by contract. Conditions can be customized according to operators requirements. Camille Moirenc Our HCare Smart line of services has been tailored to answer the needs of operators _

9 REPAIR-BY- THE-HOUR (RBH) _A Repair & Overhaul service based on a contractual fixedhourly-rate payment. High parts availability through an optimal balance between operators inventory levels and repair Turn-Around-Times. Committed Turn-Around- Times. Especially designed to fit military or para-public customers needs. IMPROVED AVAILABILITY Optimized balance between stock & repair times. COMMITMENTS Tailored to operational requirements. BUDGET CONTROL Fixed hourly rate, predictable costs.

10 EXCHANGE- BY-THE-HOUR (EBH) _An exchange service based on a contractual fixed-hourly-rate payment, and proposing affordable performance. Offers immediate availability in case of unscheduled maintenance. Allows operators to reduce inventory investments and does not entail any buy-in payment. More particularly adapted to moderate flyers. AVAILABILITY Overcome unscheduled maintenance. BUDGET CONTROL Fixed hourly rate, no unexpected costs. COMMITMENTS Performance commitments backed by penalties. ASSET VALUE Enhance your helicopter resale value.

11 PARTS-BY- THE-HOUR (PBH) _An exchange service based on a contractual fixedhourly-rate payment. Offers immediate availability in case of scheduled or unscheduled maintenance. Allows operators to drastically reduce inventory investments. Designed for customers in need of high reactivity. SPECIAL OFFER ECUREUIL FAMILY Competitive pricing No upfront buy-in Nose-To-Tail option AVAILABILITY Permanent parts availability on scheduled & unscheduled maintenance. BUDGET CONTROL Fixed hourly rate, no unexpected cost and stock optimization. COMMITMENTS Performance commitments backed by penalties. OPTIMIZE YOUR ASSET Keep your helicopter at the best value.

12 FULL-BY- THE-HOUR (FBH) _Comprehensive service based on a contractual fixed-hourly-rate payment. Offers immediate availability in case of scheduled or unscheduled maintenance, and the supply of non-repairable parts. Simple management through a single contract. FULL AVAILABILITY Enlarged scope of parts on scheduled and unscheduled maintenance. FULL BUDGET CONTROL Fixed hourly rate, global financial view and stock optimization. COMMITMENTS Performance commitments backed by penalties. OPTIMIZE YOUR ASSET Keep your helicopter at the highest value.

13 FLEET AVAILABILITY _A set of 2 added-value services customized to operators needs: ACCESS: smart combination of material management and base maintenance activities performed by Airbus Helicopters experts. 24/7 customer support around-the-clock, allowing operators to focus on flight operations. PERFORM: an advanced and comprehensive program combining Access solutions with additional valued operational activities such as line maintenance, planning, airworthiness follow-up and workshop management. HCare Infinite provides incentivized contractual performance commitments up to full fleet availability. WORRY-FREE A customized solution matching your needs, for total peace of mind. SIMPLE & EFFICIENT A single contract to manage many maintenance aspects. TOTAL BUDGET CONTROL Complete cost management from spares supply to aircraft maintenance. COMMITMENTS A choice of incentivized contractual performance commitments.

14 WHEREVER YOU OPERATE... WE SUPPORT YOU _ OUR GLOBAL NETWORK SPANS MORE THAN 150 COUNTRIES WITH AN EXTENSIVE APPROVED MAINTENANCE NETWORK LOCATED IN CLOSE PROXIMITY TO CUSTOMER FACILITIES: 29 Airbus Helicopters customer centers and participations, some 100 service centers. 8 logistics hubs or central/regional inventories, as well as multiple local stock warehouses. 4 technical support hubs. 28 CENTERS FOR EUROPE Find your service center with our Heli Presence App on your mobile devices or through our Airbus Helicopters web site com/helicopters/globalpresence.html 29 CENTERS IN UNITED STATES + CANADA

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