Emerging Trends in Digitisation in Public Transport

Transcription

1 Emerging Trends in Digitisation in Public Transport Date: 30 th August 2018 Event: Bus World, Bengaluru Speaker: Arnab K Biswas, Head-IT Delhi Integrated Multi-modal Transit System Limited Joint Venture of Govt. of NCT of Delhi and IDFC Foundation An ISO 9001, 14001, OHSAS 18001,ISO & CMMI L3 Certified Company

2 DIMTS Overview DIMTS Vision Mission Core Competence 2

3 DIMTS expertise, including in Digitalizing Transit Payments End to End Solutions for Land Based Transportation Plan-Design-Supply-Install-Test-Commission-Operate Advisory Services Transport Planning Engineering Transport Technologies Operations Policy Advisory Feasibility Analysis Project Structuring PPP Advisory Bid Documentatio n Bid Process Management Comprehensive Mobility Planning Urban Mass Transit Corridor Planning and Design Traffic Simulation Route Rationalization Planning of pedestrian and NMV Infrastructure Parking Design Project Management Independent Engineering Services Road ISBTs Depots Bus Queue Shelters Railways Alignment and Track design Railway Siding Signaling Vehicle Tracking, PIS, PAS Electronic Ticketing & Automatic Fare Collection System Electronic Toll Collection Bus Fleet Management System Smart Phone applications Data Analytics E-Governance Intelligent Signaling Bus Concession Management BRT Corridor Management Smart-card Issuance Management Parking Management Terminal/ Depot Management MOU with NPCI

4 DIMTS IT Solutions Portfolio Vehicle Tracking System Water Tanker Management System Transit Operations Research & Analytics Mobile Solutions Digitalization of Bus Operations Telematics 2.0 CAN Bus/ OBDII Digital Fare Collection Solutions

5 5 Digitizing Public Transportation

6 Trends & Practices - On Board Ticketing Leads to better route and ridership analytics, and eventually to Route Rationalization when viewed with AVLS data. Tap-in Tap-out Voice

7 Trends & Practices - Off Board Ticketing Ticket Media Validation Voice Be - in Be - out

8 Mobile Ticketing Platform Built on BHIM UPI Simple to Use Banks, PPIs Journey Detail Payment interface Validation in Bus Transport Undertakings Passengers

9 Leading Digital Fare Collection implementations across the globe

10 Overall Observations from the Global Case Studies Why Open Loop

11 Why Open Loop? Cost and Time to Market perspective Banks NPCI PTO/ SRTC PTO can continue to focus on core business transit, while the banking partners manage the card lifecycle and operational aspects such as issuance, maintenance, blocking, customer accounts, grievances, key management etc.

12 Open Loop: Multi-mode Multi-Channel Multi-Form: Higher adoption Form Factor Transit Tap and Go Other Cases Taxi, Museum, Parking, Tolling Contact & Contactless Card Wearable Devices E-Wallet: In Store and On Line Government and Utility Payment Mobile Wallets

13 And the biggest benefit of Digital that nobody told you! ~ 900 m Mobile users in India One in Two Feature Phone Users in India Intend to Buy a 4G Feature Phone in Next 6 Months: IDC Has Bank Account No Bank Account KYC! For the first time, an opportunity to know your customer better, to profile him/ her and serve appropriately! Smart Phone User Feature Phone Users No Mobile Phone You are welcome :-)

14 Current Status of Open Loop Cards in India National Payments Corporation of India (NPCI) Common Mobility Card National Projects Launched City Bank Status Projects In Progress Upcoming Projects City Bank

15 Readiness of Digital Fare Collection in SRTUs in India Payment Ecosystem Commuter Operator Total revenue INR 510 Billion Total no. of tickets 25 Billion Less than 4% of payments made digitally **Performance report for FY 14-15:

16 Key Challenges / Issues in SRTU s

17 17 Key Benefits Commuter Transport Department Modal Agencies Interoperability No Currency denomination challenges Speed of transaction Security Tailored products Distribution Channel Usage Top up Monitoring and Compliance Revenue Management Commuter Profiling Product Configurations Dispute Management Audit & Transparency Optimization of Operations, costs, routes etc. Operational Efficiencies Quicker Settlement Fraud Deterrent Loss Reduction Fake Currency Theft Commuter Behaviour Regulatory Compliance Audit & Transparency Revenue Management

18 Possible Quick Win for STUs Electronic Ticketing System Integration with acquiring bank STU should have Electronic Ticketing systems in place Acquiring Bank Decide on acquiring bank & integrate NPCI Clearing House Issuing Bank This payment infrastructure is already in place from banking organizations. Issuing Banks will take care of card penetration.

19 A word on NETC FASTAG NETC FASTAG- Key Actors RFID TAGS Issuer Role Issuance PoS Customer purchases TAG and Loads Issuer Host Details loaded Trip Initiated Plaza SI System Acquirer Role Toll Plaza Acquirer Host Toll Operator 5 Cash Flow Issuer Bank DIMTS Acquiring Platform is helping manage 60+ Toll Plazas across India. DIMTS Issuing Platform is getting hundreds of thousands of commuters zip through the plazas.

20 Thank You!

21 DIMTS... in Numbers 1 st and only to introduce Cluster Scheme in Urban Bus Transport in India / 10,00,000 Cluster buses carrying > 1 m passengers / day ETMs, compatible with CMC, deployed in Cluster buses 1,00,000+ No of Public Service Vehicles being tracked and monitored 90,00,000+ Smart cards for DLs / RCs issued in Delhi 3M / 32 Designing national solution for security tracking in 3 million vehicle with control centres across 32 cities under Nirbhaya Project (MoRTH) 500+ Kms of Railway Planning / Design / Construction supervision 120+ No of Parking lots design / O& M ( On-street /Off-street/MLP/Automatic) 18+ No of ISBTs / MMTCs / Bus Terminals ( Planning/Design/ PMC) 4 / 12 No of Monorail / BRTs project studies

22 Few Key Clients. Delhi Transport Corporation Municipal Corporation of Delhi NCRPB Ahmedabad Municipal Corporation

23 Open loop cards high level architecture

24 Open Loop: Easily extendable to other operators & integrated ticketing Metro Mono Rail Bus Cycle Sharing MULTIMODAL Auto Ferries Parking

25 NCMC Specifications from NPCI National Payments Corporation of India (NPCI) Card based Tap and Pay is the recommended form factor for Urban SRTU s Account Based Payments pose a financial risk to operator and bank Stored Value based Payments is the recommended option in the Indian context

26 Recommendation for Digitalizing Fare Collection Banks Payment Banks PPIs Issuance Top up / Recharge Payment Ecosystem Commuter Commuter Operator Ticketing & Validation

27 Extending non EMV Ticketing devices for Open loop Cards Backend Merchants Bank DB Reconciliation Customers Bank GPRS Link Visa / Mastercard / Amex / Rupay Secure server & authorization online Reader EMV/NFC Communication Channel

28 28 Way Forward Has to be in the interest of the commuter To be owned by regulators Allows for intermodal adoption Extendable to National Smart Mobility Card Leverages existing payments infrastructure Form factor agnostic model NFC based Mobile Phones Smart Cards Wearable devices Bank & OEM agnostic Low entry costs self sustainable solution

29 Journey Planner Route Information Bus Schedules Seat Availability ETM Backend/ AFCS Fare Rule Journey Detail Payment interface Validation in Bus Validation NFC QR Code Token Service Type Payment Option BHIM UPI AEPS Other PPI