Marko Gudelj YOUR DIGITAL TRANSFORMATION #WITHOUTCOMPROMISE

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2 Marko Gudelj YOUR DIGITAL TRANSFORMATION #WITHOUTCOMPROMISE

3 DIGITAL DARWINISM IS IN ACTION. HALF OF THE FT 500 COMPANIES FROM THE YEAR 2000 HAVE DISAPPEARED.

4 DIGITAL TRANSFORMATION focus areas IT TRANSFORMATION* * IT costs make only 4% out of total company expenses* BUSINESS TRANSFORMATION DIGITAL TRANSFORMATION = DIGITIZE & OPTIMIZE BUSINESS ASSETS

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6 Strategy to execution THE BPM LIFECYCLE WITH MIS BEYOND DPB Transfer results (KPIs, as-is processes) Simulation of measured as-is processes Compare and visualize differences between as-is and to-be ARIS Monitor & Control Strategize & Design Navigation from ARIS / Design to transaction Handover blueprints from design to execution tools collect execution data Implement & Execute Review workflows between business and IT Manage and exchange services and policies Handover BPMN 2.0 blueprints from ARIS and back Open BPM Third-party

7 Customer inquiry to be created Business Event Business Document Database Customer inquiry Customer contacts Open customer inquiry Business Activity Sales Account manager Organization Role Process Product Capability Data Product data Configure product Mr. Smith Employee Risk Customer history Create customer order SAP ERP Application Business Rules Offer to send Need for follow up

8 WHY BUSINESS PROCESS ANALYSIS Processes are more than just a business asset Processes are your business Processes can lift up your business or make it fail You can only manage your business by managing its processes COMPANY Customer Marketing & Sales Finance & Controlling Customer Care Customer Procurement Production Logistics Core Processes Supplier

9 COMMON PROCESS CHALLENGES identify & prevent bad states Processes are organized in functional silos without end-toend perspective Processes are not transparent, there are no process owners and SLAs (risks/regulations unknown) There is no integrated transformation methodology (Business/IT) and no reuse of best practices Processes are not designed to provide the best customer experience possible (no customer- centric enterprise) "Me too" processes do not differentiate your business

10 WHAT BUSINESS PROCESS ANALYSIS CAN DO? Create customer centric end-to-end processes that differentiate from competition Respond quickly to the changing market and business environment Rapidly deliver new products and services Ensure effective use of resources and take advantage of new technology Manage risk and comply with regulation efficient and effectively Company s value Customer satisfaction

11 INTEGRATION ORCHESTRATION WORK MANAGEMENT INTEGRATED PROCESS, CASE & ROBOTIC AUTOMATION MIS PROCESS LAYER LOW-CODE DEVELOPMENT Virtual workforce Hybrid workforce Human workforce WORK AUTOMATION DYNAMIC PROCESS ORCHESTRATION Start Task Task End PREDICTIVE, CLOSED-LOOP ANALYTICS API Service Service API PROCESS ROBOTIZATION INTEGRATION DATA SOURCES Adapter Adapter Adapter Connector BUSINESS SUITE CRM DATABASES CLOUD

12 Software robots WILL CHANGE WHITE COLLAR WORK 4 million ROBOTS by 2021 doing office and administrative, sales and related tasks SOURCE: "The Forrester Wave : Robotic Process Automation, Q1 2017

13 Robotic process Automation (RPA) NEW WAVE OF WORK AUTOMATION SOFTWARE PERFORMING REPETITIVE ACTIVITIES FOR HUMANS 24/7 AUTOMATION of high-volume, repetitive tasks Tasks that can be driven by business rules and don t need intuition Replicating human interactions with computerized systems on the UI level Transferring data between applications and systems Data extraction and conversion Mass handling (generation, archiving, extracting) Reporting File processing and storage

14 THANK YOU! QUESTIONS?

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16 Darko Jovišid RPA AUTOMATION JOURNEY

17 RPA is Computer-coded Programmes that replace humans performing repetitive rules-based tasks Cross-functional and crossapplication macros RPA isn t Walking, talking auto-bots Physically existing machines processing paper Artificial intelligence or voice recognition and reply software

18 WHAT RPA CAN DO? Opening and attachments Logging into web/enterprise applications Moving files and folders Copying and pasting Filling in forms Reading and writing to databases Scraping data from the web Connecting to system API Making calculations Extracting structured data from documents Collecting social media statistics Following if/then decisions/rules

19 RPA JOURNEY PILOT PREPARATION PILOT IMPLEMENTATION RPA ROADMAP DEVELOPMENT CAPABILITY BUILDING SCALING

20 PILOT PREPARATION 1. Process selection: Ideal candidates(1-2 procesa): 1. Structured and optimized process 2. Low to medium complexity applications used in the process 2. Prepare lightweight specification Description of steps with screenshots 3. Measure process baseline metrics 4. Secure business users and IT buy-in

21 PILOT IMPLEMENTATION Pilot will prove or demonstrate: How the whole process works from business analysis to production? Where are the bottlenecks in implementation? Does RPA technology work in your IT environment? Is the partner competent? Pilot can serve as internal marketing and idea generation tool for the next steps of the journey Video recording of the process

22 RPA ROADMAP DEVELOPMENT Main goal of this phase is to pick processes that: Are suitable for RPA Have biggest return on investment or provide value for your end customers IMPORTANT: RPA isn t just cost-cutting method Are not yet suitable for RPA, but with optimization and structuring can provide great value to the organization We need to consider processes from the entire organization, not just one segment Performed initially, but in fact it s a continous activity

23 CAPABILITY BUILDING To obtain long-term benefits you need to build an internal center of excellence: Business analysts who can specify and guide the implementation RPA developers who can maintain and implement new robots Administrators how can monitor and administer the platform Capability building is done through formal education, shadowing and mentoring

24 SKALIRANJE To be able to scale rapidly you need to develop internal RPA governance model: Internal methodology for evaluating, designing, developing and maintaining robots Increasing technical capabilites of RPA infrastructure and DevOps processes Nomination questionarre RPA roadmap Business Analysis Functional specification IT specification Test plan Project plan Development standards and best practices Testing and UAT Technical documentation Deployment plan Process Operations manual Maintainance Platform monitoring manual Escalation procedures Change management Upgrade procedures Evaluation Development

25 EVALUATION CRITERIA TCO IMPLEMENTATION PARTNER RPA PLATFORM TECHNICAL CAPABILITIES

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27 Robotiq.ai RPA Competence Center within M&I Group RPA Implementation services on existing platforms Development of own RPA platform

28 RPA implementation services We offer our clients our expertise and experience in all steps of the RPA journey Our team has business and technical skills across multiple industries We are partnering with two leading RPA vendors: Softomotive UiPath

29 We are developing a platform for simple creation od true digital workers with the help of artifical intelligence Robotiq.ai platform Learning Center Vision Center Robot Communicati on Center Text Center

30 Vision Center Through use of neural networks we are learning our software to see applications as humans are seeing it Allows for flexibilty and resilliancy of robots

31 Text Center We will develop natural language processing capabilities to support semi-structured data s PDF documents Scans Robots will have capability to read and understand what is written

32 Communication Center Chatbot for communication between robots and employees Will be available as web and mobile client Scenarios: Starting a process Making a decision Data completion Approvals Waiting on completion on human part of the process Notifications

33 Learning Center Ability to do process discovery by observing end users perform business processes Recommend candidates for robotization with ROI analysis Easily transform detected process to robotic script

34 DEMO

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36 THANK YOU! QUESTIONS?