Harris Broadband Managed Services for LTE-Enabled Devices

Transcription

1 Harris Broadband Managed Services for LTE-Enabled Devices THIS INFORMATION IS NOT EXPORT CONTROLLED 1 Harris Broadband Managed Services for LTE-Enabled Devices

2 Harris Broadband Managed Services for LTE-Enabled Devices INTRODUCTION Public Safety procurement is changing. The way decision-makers acquire and manage critical communications has evolved along with the technologies themselves. Recent industry trends highlight the need for an all of the above approach to voice and data connectivity. Converged devices are more versatile with the ability to connect in more places and integrate with third-party solutions to improve Situational Awareness, driving demand for broadband Long-Term Evolution (LTE)-enabled radios. The biggest opportunity: giving purchasing organizations a single source for affordable hardware and integrated broadband as a service. First Responders have always required seamless, interoperable communications and devices with mission-critical capabilities to keep them connected. Today, Public Safety is migrating to open standards-based and interoperable communications. It s also incorporating broadband services into what s traditionally been voice-centric, narrowband services. Programs such as FirstNet and Next Generation are an important part of the future of Public Safety. They require additional connectivity options for First Responders to improve Situational Awareness and support the next generation of mission-critical applications for public safety. Broadband connectivity via FirstNet or similar networks will play a significant role. The key is to ensure agencies are equipped with devices that support the converged direction Public Safety communications is heading. As agencies have increased use of broadband, the complexity of acquiring and managing critical communications systems has also increased. Recent industry trends highlight the evolution to subscription-based models. Newer, highly reliable cloud-based solutions are also attractive alternatives for customers seeking access to the latest technology while keeping hardware costs down. Some of the challenges that have been identified with these changes include: Device-based data plans offered by traditional carriers are not cost-effective for many use cases Device activation can be time-consuming: installing SIM cards; dealing with carriers; testing and tracking Device administrators have inadequate data policy management tools Harris is the leader in converged Land Mobile Radio (LMR)/LTE solutions, offering the first and only single-band and full-spectrum, multiband LMR with LTE portables with the introduction of the XL-185P and XL-200P respectively. These powerful solutions integrate P25, LTE, Wi-Fi and Bluetooth into a single radio to keep First Responders connected. The Harris Unified Vehicle, powered by Tait, adds powerful computing and network capabilities to TM9300 DMR and TM9400 P25 mobile radios. This intelligent module creates a vehicle-area-network, providing connectivity through LMR, Wi-Fi, Bluetooth and Broadband (LTE). The LTE-enabled Land Mobile Radios from Harris act as a Wi-Fi hotspot, integrating and connecting with other technologies and applications, such as body-worn cameras, to improve Situational Awareness. Now, Harris is improving the experience with its LTE-enabled devices by introducing flexible broadband services designed specifically for Public Safety THIS INFORMATION IS NOT EXPORT CONTROLLED 2 Harris Broadband Managed Services for LTE-Enabled Devices

3 and utilities. Harris has introduced a prepaid data and device management offering for its LTE-ready radios. These radios are ready for activation out of the box. Harris is the one provider for equipment, data services and support. This solution is especially attractive to System Administrators. It saves time when purchasing and setting up new devices. Administrators get an easy-to-review dashboard to manage devices and data. Users stay connected in the field on a reliable nationwide network. Lastly, it gives organizations large and small the ability to control ongoing operational expenses. HARRIS BROADBAND MANAGED SERVICES Harris is making the experience with the LTE-enabled XL-200P, XL-185P and Harris Unified Vehicle better. Now, First Responders can have reliable, nationwide broadband access via the LTE network of a market-leading carrier. Harris is providing a one-stop shop for customers by offering broadband services which are designed to meet the unique needs of Public Safety and Utilities, and are ideal for departments with fleets of devices using broadband. For system administrators, Harris broadband services deliver: Improved deployment via a single vendor for equipment and broadband support, eliminating the hassle of dealing with another vendor for SIM cards and separate data contracts Reduced costs through affordable plans and simplified fleet management via a secure, cloud-based Management Portal, providing powerful policy management tools Harris Broadband Managed Services Components Device Activation A Harris Customer Support Representative activates the devices for the customer. This eliminate the need for multiple vendors or phone calls to get started. Subscription Points Devices using broadband data will each require a monthly line of service Subscription Point. Subscription Points are pre-purchased based on the number of active devices. Once purchased, Subscription Points are available until used. THIS INFORMATION IS NOT EXPORT CONTROLLED 3 Harris Broadband Managed Services for LTE-Enabled Devices

4 Shared Data Pools Data is pre-purchased on a per Gigabyte (GB) basis, and volume of data purchased is based on anticipated needs. Once purchased, the data is available until used there are no overage charges, underage losses or expiration. Data consumption is pooled across all active devices in the department or group. Management Portal To improve productivity and reduce costs, a robust Management Portal is included with Harris Broadband Managed Services. With this intuitive cloudbased portal, the System Administrator s job of managing multiple devices becomes easier and more effective. The portal provides a host of features that improve department or agency productivity while reducing costs. Figure 1 summarizes the capabilities provided via the portal. Figure 1: Summary of Management Portal features HARRIS BROADBAND MANAGED SERVICES BENEFITS Harris provides a one-stop shop for flexible and competitive broadband services making it easier to deploy and manage Harris LTE-enabled devices. 1. Ready-to-go convenience. Just a single phone call is required for activation 2. Affordable and flexible prepaid shared data. There is no data throttling, and you pay for only what you use with no overage charges, under-utilization losses or expiration. And no data contracts THIS INFORMATION IS NOT EXPORT CONTROLLED 4 Harris Broadband Managed Services for LTE-Enabled Devices

5 3. Nationwide coverage. Harris broadband services utilize a top carrier s reliable nationwide broadband network to provide the comprehensive coverage users expect 4. Single source for equipment and support. Eliminate the hassle of dealing with third-parties for SIM cards, separate data contracts and ongoing support 5. Simplified fleet management with data consumption control. The powerful Management Portal provides administrators with insightful reporting on data usage and policy management tools to improve productivity and reduce data cost HARRIS BROADBAND SERVICE COST SAVINGS Figure 2 provides a comparative summary of Harris Broadband Managed Services vs. a traditional carrier shared data plan. Capability Traditional Carrier Plan Harris Broadband Services Consumptionbased model with enterprise data pooling and permanent rollover No Yes Data is pooled across the organization with Harris Broadband Managed Services there are no contracts, overage charges, underutilization losses or expiration. Policy management No Yes Harris includes at no additional cost Flexible payment plans Monthly price per every device Yes Customer prepurchases service units to meet anticipated demand USE-CASE EXAMPLES Example 1: Simpler Administration, Greater Savings An organization with 50 users had unlimited data plans through a major carrier costing $45 for activation, and $45/month per device. Monthly data consumption averaged only ½ GB per device even though each device was on an unlimited plan. By switching to Broadband Managed Services, those costs were reduced by over 50% without reducing the data consumption. Example 2: Data Pooling One cost-conscious organization, where real-time communications and data access were critically important, had a 70% reduction in average monthly cost with data pooling. The original carrier plan cost $38 per month per user. Introducing a pooled data solution where 5 GB was shared across the user base, the organization experienced cost savings by only paying for the data it consumed. THIS INFORMATION IS NOT EXPORT CONTROLLED 5 Harris Broadband Managed Services for LTE-Enabled devices

6 Example 3: Web Filtering In one urban county, users were consuming a surprising amount of data nearly 15 GB of unfiltered usage every month per user. Once a web filtering solution was implemented, that usage was cut by 66% down to just 5 GB per user. In another organization, the average usage averaged 2 GB per month per user. Web filtering, easily implemented by the system administer, reduced consumption by 65% to 700 MB. CONCLUSION The adoption of broadband has helped to improve Situational Awareness and shared information. At the same time, broadband has increased the complexity of acquiring critical communications systems and blurred some lines in responsibilities across different functions. In response, Harris has introduced broadband services for its LTE-enabled devices including the XL Family of portables and Harris Unified Vehicle. The goals are to: Simplify fleet activation and deployment Save time and money with a single point of contact and data policy management tools Put First Responders and Utilities in the field with the most versatile, comprehensive and reliable communications tools possible With today s converged devices, broadband support is no longer a luxury or a nice-to-have feature. It s quickly becoming a requirement in the field. How municipalities, agencies, procurement offices and administrators acquire, activate and manage broadband is a key decision. Harris Broadband Managed Services facilitates this decision, making it easier to connect, inform and protect. To discuss broadband service options, contact your Harris representative or Dealer today. THIS INFORMATION IS NOT EXPORT CONTROLLED 6 Harris Broadband Managed Services for LTE-Enabled devices

7 Non-Export Controlled Information Harris is a registered trademark of Harris Corporation Harris Corporation 09/18 WP009