POSITION DESCRIPTION

Transcription

1 Effective from: August 2018 POSITION DESCRIPTION Position Title Reporting To Directorate Location Supervising Senior communications and engagement advisor Manager community engagement Stakeholder engagement Dunedin N/A Our Organisational Values and Behaviours Caring We take great care in all we do Taking due care Using resources appropriately Kaitiakitanga Responsiveness Collaborative Great relationships enabling great outcomes Common vision Sharing knowledge and resources Partnerships with common goals Team work Accountable Deliver on our promises Having honest conversations Doing the right thing Trustworthiness Ownership Trustworthy We do what we say we ll do Speaking with courage Acting ethically and with mana Following up Enabling great outcomes for all Creative Seeking better ways of doing things Challenging the status quo Continuous improvement Creative problem solving Understanding the why Open & Honest Encouraging openness and honesty Speaking up Being approachable Speaking with integrity Inviting differing points of view Purpose The purpose of this position is to provide best practice, strategic communications and engagement advice to a corporate, science and engineering portfolio within the Otago Regional Council. The senior communications advisor will oversee a team of three other communications advisors. Working in an account management style, the advisors will project manage the planning and implementation of communications strategies across a variety of platforms aimed at engaging with the communities of Otago, keeping them informed on work ORC is undertaking and encouraging them to have their say on important ORC projects and plans. The role includes the design, planning, development, delivery and evaluation of communication and engagement activities to deliver organisational objectives. Community events experience, logistics and facilitation skills are a bonus. The Senior communications and Engagement Advisor will form a key link between ORC Operational, Policy and Technical teams, to ensure the messaging they are sending out is both tailored and engaging to its target audience. Results Area Activities Expected Outcome Supervising a team of communications and engagement advisors Working alongside the Manager Community Engagement to ensure projects are designed and delivered on time, to budget and to a high standard. Reporting to the Manager Community Engagement. Ensuring communications and engagement advisors achieve targets. Page 1 of 5

2 With the manager community engagement, implement IAP2 and consistent work approaches. Managing daily team requirements. Working with other ORC staff to develop and deliver communications and engagement projects. Budget oversight. Communications and Engagement Planning and Projects Leading preparation and implementation of project communication and engagement plans and strategies. Advise project teams on how best to communicate their outputs and inform target audiences. Produce comprehensive communications plans for projects. Liaise with Customer Services to accommodate any customer enquiries that may result from project communications. Produce and maintain tools for project teams to assist with in-field engagement across ORC. Work with industry key partners to identify and promote tools, advice and support that can be shared between organisations to ensure messages are aligned. The value-add of Otago Regional Council is effectively communicated to the target audience. Project teams expectations are met consistently while also contributing to the organisation s corporate standards and key messages. All parts of the ORC assist in the dissemination of key messages for projects using tools/material prepared. Projects implemented, managed and reported on in accordance with agreed specifications, budgets and targets. ORC and our stakeholders have understanding of and access to the range of industry advice and support relevant to the goals of ORC. Strategic communication and engagement advice A prescribed approach to community engagement well understood by community and internal stakeholders. Utilise our consultation platform, YourSay, as an effective tool to get input into regional policies and plans Excellence in service delivery both internally and to the community. Community awareness and participation in key council initiatives. Prescribed and consistent approaches to engagement planning, advice and delivery. Relationship Building Regular communication and engagement with external stakeholders. Strong regional relationships built upon respect and excellence. Prioritised customer service and a positive organisational reputation. Quality control Page 2 of 5 Work with the Channels Team to implement and plan any press, Project communications materials are prepared:

3 Communication and Stakeholder Engagement Strategy Emergency Management Public Information Management digital or design required as part of project communication plans. Contribute to the implementation of the Communication and Stakeholder Engagement Strategy Support the Strategic Communications and Engagement team to ensure an appropriate response to Civil Defence Emergency Management events. Attend training and drill exercises for such events as required. with clear messages, aimed at the target audience in an easy to understand and attractive format and style on time to corporate standards Directorate and project communications share the same messages and standards. The Communication and Stakeholder Engagement Strategy is delivered according to the implementation plan Contribution to the broader Stakeholder Engagement team culture that being one of excellence, innovation, creativity and a fun and safe environment. Contribution to the broader ORC culture, and adhering to the organisation values and behaviours Contribute to, and support the smooth running of Emergency Processes. One is well prepared for such an event, by way of attending designated training. Other Duties Contribute to the flexibility, agility and adaptability of your team and the wider Organisation, by undertaking duties from time to time that may be in addition to those outlined above but which fall within your capabilities and experience. Act as a role model for the Otago Regional Council in all that you do. You respond positively to requests for assistance in own and other areas, demonstrating adaptability and willingness. You produce work that complies with ORC processes and reflects best practice. Where you are unsure, questions are asked to ensure policy and best practice is maintained. Maintain the reputation of the ORC in all that we do. Professional and Career Development Identify, in conjunction with your manager, areas for both personal and professional development, in line with your career development plan. Training and development goals are identified/agreed with your manager. Performance objectives reviewed annually with your manager. You actively seek feedback and accept constructive criticism. A minimum of two performance related meetings [outside of the formal review process] annually. Page 3 of 5

4 Health & Safety Champion, support, implement and adhere to H&S policies and procedures, in collaboration with the H&S Advisor. Champion a culture that supports and maintains Doing Safety Differently, environmental and sustainability practice and management. Promote a safe and environmentally sound working environment and a culture of safe and responsible behaviours and attitudes, ensuring safety. Contribute to the identification and minimisation of organisational risks and compliance issues. H&S policies and practices and other related policy and initiatives are complied with to keep yourself and others safe in the workplace. Works in a safe manner at all times to avoid personal injury to self and others. Accidents and near misses reported. All risks effectively managed and no outstanding compliance issues. There are no preventable workrelated injuries and/or incidents. Appropriate PPE gear is worn at all times within the workplace, as required by ORC/legislative policy. Relationships Managers All Employees Senior Communication and Engagement Advisor Director Stakeholder Engagement Communications and Engagement team ORC Directors Project Leaders All ORC Employees Industry Partners Community interest groups Suppliers and distributors Other Territorial Authorities and Regional Councils External Media Public Person Specification The expertise and competencies required for a person to reach full competency in the role. Education and Qualifications (or equivalent level of learning) Essential A tertiary qualification in Communications or related field/equivalent industry experience Desirable Post-Graduate qualification in Communication, Marketing or similar Page 4 of 5

5 Experience 5+ years experience in Communications, PR or Marketing Demonstrated skills in project planning or management Experience in the preparation, production and display of public relations material Demonstrated written and verbal communications skills Proven and sound interpersonal skills Results-oriented and ability to work to changing deadlines Can build effective relationships and have influence within all levels of the company Appetite for innovation Flexible, adaptable and enjoys challenge and change A strong customer focus including the ability to develop solutions that provide value for money Proven examples of providing creative solutions Knowledge and Skills Strong organisational skills and processes. Ability to work in a complex work environment, deal with ambiguity and across functions. Personal Qualities Experience working within Local Government or the Public Sector Can build effective relationships with all levels of the company. Self-managed and can take the initiative. Self-managed and can take the initiative. A strong customer focus including the ability to develop solutions that provide value for money. From time to time it may be necessary to consider changes to the position description in response to the changing nature of our work environment including technological requirements or statutory changes. This Position Description may be reviewed as part of the preparation for your annual performance and development review. Page 5 of 5