Position Requirements (What are the key activities for the role?)

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1 Position Description Position title: Youth Support Worker Mission Australia About us: Purpose: Mission Australia is a non-denominational Christian organisation that has been helping people re gain their independence for over 155 years. We ve learnt the paths to getting back independence are different for everyone. This informs how we help people, through early learning and youth services, family support and homelessness initiatives, employment and skills development, and affordable housing. Our nationwide team delivers different approaches, alongside our partners and everyday Australians who provide generous support. Together we stand with Australians in need, until they can stand for themselves. Inspired by Jesus Christ, Mission Australia exists to meet human need and to spread the knowledge of the love of God. Dear children, let us not love with words or speech but with actions and in truth. (1 John 3:18) Values: Compassion Integrity Respect Perseverance Celebration Goal: To reduce homelessness and strengthen communities. Position Details: Position Title: Division: Reports to: Position Purpose: Youth Support Worker Community Services Program Manager To support clients in the Assertive Engagement program. Will involve intensive Case Management, advocacy, active liaison between participants, other staff, counselling and relevant support services, and ongoing monitoring and documentation of client s progress and development. Position Requirements (What are the key activities for the role?) Key Result Area 1 Actively source clients for participation in the program through interaction with internal and external service providers. Develop Individual Case Plans with clear, measurable, achievable goals and monitor its implementation Undertake initial assessments of clients for entry to the program using standard MA assessment tool. Client Support The targeted client numbers are exceeded. Thorough assessments and goal setting are conducted with clients entering the program. Ongoing Case Plan reviews are carried out in consultation with clients Thorough inductions are undertaken and all required paperwork is completed and information given to clients.

2 Induct clients into various training/educational programs including the completion of necessary paperwork, briefings and site and service rules and information Where necessary, work with clients to refer them to additional support services or provide them with relevant information. Establish and maintain ongoing contact with clients to offer support and monitor progress. Develop and update (in accordance to MA policy) individual files and case notes for participants. Ensure the safety of all students whilst participating in school programs. Attend Youth Justice Court and facilitate referrals and support for clients, lawyers, families and the court. Organise and facilitate monthly breakfast at the bus stop program Where appropriate assist clients in finding and achieving exit points for the program including liaising with education providers, provision of reference or information and advocacy. Actively promote and participate in program s activities as well as supporting and encouraging Youth engagement and participation Adopt a holistic Case Management Approach, with advocacy, intensive case management and mentoring of the Youth accessing the program Organise, promote and facilitate school holidays program for Youth Clients are referred to appropriate external services. Clients are offered ongoing support, and their progress is monitored and documented. File notes are kept up to date and in line with MA case guidelines. Clients are actively supported in exiting the program, and advocacy in undertaken when needed. Clients are supported with appropriate referrals to support services Engage with Youth at the local bus stop by providing a light healthy take away breakfast pack and provide information on the program Youth participation and engagement is high and maintained throughout all activities Advocate and support clients access required support services Youth participation is high and maintained throughout all activities Page 2

3 Key Result Area 2 Source and analyse client feedback on the program, its activities and recommend improvements to the Program Manager. Actively contribute to the ongoing promotion of the service. Keep and maintain MACSIMS data for the program up to date and prepare report for funders and management as required Work collaboratively with local schools, government and nongovernment agencies to develop effective referral pathways and opportunities for clients. Contribute to the effective functioning and development of the service through involvement in interagency meetings, contribution to team meetings, forums and professional development. Program Support Client feedback is regularly sought and program improvements are recommended and implemented. Promotional events are attended as needed. Date is gathered, up to date and submitted in an accurate and timely manner. Active contribution is made to the development of the program including participation in staff training and development. Participates in networking opportunities and actively participates in team discussions. Key Result Area 3 Create and update individualised case management files for all clients in line with Mission Australia protocols. Administration Case management files are created in required standard and updated regularly using electronic and paper-based systems. Ensure that all required internal and external client paperwork is completed and copies kept on file. Undertake a range of Case Management duties to support the development of clients, including referrals and support letters, interaction with other service providers, appointment setting and advocacy internally and externally All paperwork is completed and correct and kept as required. Clients are provided with intensive case management support to meet the individual needs All required reports are prepared correct and on time. Complete a range of internal and external reports relating to clients including case management statistics, feedback summaries and outcomes reports. All required administration tasks are completed accurately and in a timely manner. Page 3

4 Complete a range of other administrative duties for the efficient running of the service including statistics, reports, referral letters, case plans etc. Maintain attendance lists for all activities U Work Health and Safety Everyone is responsible for safety and must maintain: A safe working environment for themselves and others in the workplace Ensure required workplace health and safety actions are completed as required Participate in learning and development programs about workplace health and safety Follow procedures to assist Mission Australia in reducing illness and injury including early reporting of incidents/illness and injuries Purpose and Values Actively support Mission Australia s purpose and values; Positively and constructively represent our organisation to external contacts at all opportunities; Behave in a way that contributes to a workplace that is free of discrimination, harassment and bullying behaviour at all times; Operate in line with Mission Australia policies and practices (EG: financial, HR, etc.); To help ensure the health, safety and welfare of self and others working in the business; Follow reasonable directions given by the company in relation to Work Health and Safety. Follow procedures to assist Mission Australia in reducing illness and injury including early reporting of incidents/illness and injuries Promote and work within Mission Australia's client service delivery principles, ethics, policies and practice standards Actively support Mission Australia s Reconciliation Action Plan. Recruitment information Essential Criteria: Qualification, knowledge, skills and experience required to do the role Minimum Certificate IV in Youth Work or related field Proven Experience in Youth Work Demonstrated experience working with people with complex needs Awareness of Aboriginal cultural issues High level computer skills High level communication and interpersonal skills; including comprehensive report writing and statistical collection Current Drivers License with the ability to drive manual Valid NT OCHRE card Page 4

5 Key challenges of the role The ability to assess clients using a prescribed assessment tool and develop with clients an Individual Case Plan. This will require perseverance, flexibility and innovation to do so The capacity to complete a number of administrative functions to assist outcomes for clients and the organisation. Balancing the desire to support the client, whilst maintaining a focus on achieving the required performance and contractual outcomes. Compliance checks required Working with Children National Police Check Vulnerable People Check Drivers Licence Other (prescribe) Approval Manager name Approval date Marcelo Alvarez Page 5