Enclosed is the report which documents the findings of the recent assessment that was carried out at your company on the 1 st of December 2010.

Transcription

1 1 December 2010 Mr Andy Glover General Manager Farrell Bearings Ltd P O Box Te Rapa Hamilton 2035 New Zealand Dear Andy Re: Revalidation Assessment Report Enclosed is the report which documents the findings of the recent assessment that was carried out at your company on the 1 st of December As discussed during our exit meeting, there were no conformance issues raised during this assessment, therefore your registration will continue uninterrupted. I congratulate you, Carmen and the team upon this achievement. Yours sincerely Don Finch Client Manager Quality Management System Certification

2 Assessment Report for Farrell Bearings Ltd

3 Management System Assessment Report Company: Farrell Bearings Ltd Address: Type of Assessment: 104 Vickery Street Te Rapa Hamilton 2001 New Zealand Revalidation Assessment Management System Standard: AS/NZS ISO 9001:2008 Date(s) of Assessment: Wednesday, 1 December 2010 Assessment Team: Don Finch Client : 3327 Registration : 407 Report prepared by: Report reviewed by: n-conformances to be cleared by: Don Finch Gary Briggs t Applicable. Report date: 1 st December Scope: The wholesale supply of ball bearing and transmission equipment Page 3 of 9

4 Introduction This report relates to the assessment undertaken by Telarc to determine the status and level of compliance of the management system against its requirements and those of the nominated Standard/s and scope indicated on the preceding page. The assessment was carried out, in accordance with internationally recognised management system auditing practices such as, ISO and ISO and Telarc Terms and Conditions. The latest Terms and Conditions are available from Compliance with all legal requirements, including those relating to the Health and Safety in Employment Act, is the responsibility of your organisation. Any comment relating to legal requirements such as Health and Safety that may have been identified in this report, does not represent an exhaustive report on your compliance with such legal requirements. The report is in two sections: 1. Executive Summary This section gives an executive summary of the audit including feedback and auditor comments. 2. Summary of Audit Findings (including the detail of, and action required with respect to audit findings) This section identifies the areas of your system which have been assessed and summarises any non-conformance, area of concern or opportunity for improvement identified. Please read this section - it includes instructions for responding to this report n-conformance (NC): Based on objective evidence, the absence of, or a significant failure to implement and/or maintain requirements of the applicable Standard. This category of findings requires Telarc to receive and approve client s proposed correction and/or corrective action plans; and formally verify the effective implementation of planned corrections and corrective action. Follow-up action by Telarc must either close out the NCR or reduce it to a lesser category within 90 days, or less where specified. An action plan to address any NC s raised may be requested by the auditor. In the case of initial certification assessments, failure to close out any NC within six months means that the certification audit may need to be repeated. In the case of an already registered client, failure to close out an NC within the time limits means that suspension proceedings may be initiated by Telarc. Area of Concern (AOC): This is an area of the system for which the client is required to investigate and to correct the area of concern. Telarc will follow up a client s actions at the next planned audit. Opportunity for Improvement (OI): This is a documented statement which identifies areas for possible improvement. Page 4 of 9

5 Executive Summary Since my last assessment in 2009 the company has not only continued to maintain a first class business quality management system, but has also continuously improved it, it was very pleasing to see a system that is not only fully implemented but is fully utilised by all staff. The performance of the system is assessed on a regular basis by the use of the internal audit programme, management reviews and the use of the continual improvement reports. There had been many improvements made to the system but the most notable was the implementation of the refresher training process, this process confirms that all staff are aware of their duties and the applicable procedures. As stated in my opening letter, there were no conformance issues, areas of concern or recommendations made during this assessment. It is my opinion that the company conducts it business activities to best business practices and this needed to be said. Summary of Audit findings All elements of the system were assessed and, unless stated otherwise in the following report, all areas of the system were found to comply with both the requirements of the ISO Standard and the Farrell Bearings documented system. 4.1 General requirements Farrell Bearings Ltd has established documented, implemented and maintains a quality management system and continually improves its effectiveness in accordance with the requirements of this International Standard. They have, a) Determined the processes needed for the quality management system and their application throughout the facility b)determined the sequence and interaction of these processes, c) determined criteria and methods needed to ensure that both the operation and control of these processes are effective, d) ensures the availability of resources and information necessary to support the operation and monitoring of these processes, e)monitors, measures where applicable, and analyses these processes, and f) Implements actions necessary to achieve planned results and continual improvement of these processes Control of documents. Procedures have been documented and implemented to control all documents and data related to the quality system. Amendments to the quality system appear to be well controlled and maintained. Amended documents were reviewed and approved by the same functions that approved the original documents. A master list identifies the current revision of all documents Control of records The company has established and documented procedures for the maintenance of quality records. Retention periods, location and disposal method have been identified. All records requested were easily retrieved and were legible. Page 5 of 9

6 5.1 Management commitment The management continued to provide evidence of its commitment to the development and implementation of the quality management system and continually improving its effectiveness. 5.2 Customer focus Top management ensures that customer requirements are determined and are met with the aim of enhancing customer satisfaction. 5.3 Quality policy The quality policy and objectives for quality have been defined and documented. They appear to be well understood and implemented at all levels of the organisation Responsibility and authority Top management have ensured that responsibilities and authorities are defined and communicated within the organisation. This is done by the issuing of personal position descriptions and a current organisation chart Management representative Carmen Walker has been appointed as the Management Representative and has the appropriate level of authority necessary to implement the requirements of this International Standard Internal communication Management ensure that appropriate communication processes are established within Farrell Bearings Ltd and that communication takes place regarding the effectiveness of the quality management system. 5.6 Management review Management Reviews were performed to ensure the continued effectiveness of the Quality System. Items reviewed included:- internal audit findings, customer feedback; process performance and conformity of product; status of preventive and corrective actions; follow-up of matters arising; changes that can affect the management system and recommendations for improvement Competence, training and awareness Procedures for identifying training needs and providing training have been implemented. Records viewed appeared to be well controlled and maintained. The improvements made to the training process are commended. 6.3 Infrastructure/ 6.4 Work environment Farrell Bearings Ltd provides and maintains the infrastructure needed to achieve conformity to product requirements. The facility has also determined and manages the work environment needed to achieve conformity to product/service requirements. Page 6 of 9

7 7 Product realization Service processes were performed under controlled conditions with appropriate documented work instructions. In process inspection and testing was performed in accordance with documented procedures, Final inspection was carried out in accordance with documented procedures. product was allowed to be despatched until all the activities specified in the inspection plan had been completed. 7.2 Customer-related processes Procedures for the co-ordination of contract review activities had been established and maintained. Procedures are in place for amendment of contracts, and when applicable these were being implemented. 7.3 Design and development This is not applicable to the company s registration. 7.4 Purchasing Procedures for purchasing goods/services have been well documented and implemented to ensure that they conform to specified requirements. The methods used to select and maintain approved suppliers were found to be operating satisfactorily Identification and traceability Procedures are in place to ensure all products are traceable throughout all stages of the service process Customer property Although this is rarely used, procedures have been established and implemented to control any customer supplied product Preservation of product Procedures have been established and implemented for the handling, storage, packaging preservation and delivery of products such as to prevent any damage or deterioration. These procedures are very working well. 7.6 Control of monitoring and measuring equipment The control and calibration of inspection, measuring and test equipment was found to be satisfactory Customer satisfaction Although there are no surveys carried out to ascertain end user satisfaction, it was noted that there had been very few customer complaints received for a substantial period of time Internal audit Page 7 of 9

8 First class internal audits of the quality system are carried out to a pre determined schedule which is in accordance with documented procedures. Follow-up of corrective actions were performed in a timely manner. 8.3 Control of nonconforming product Procedures have been developed and implemented which ensure that product that does not conform to specified requirements is prevented from being delivered to a customer. 8.4 Analysis of data Farrell Bearings Ltd collects and analyses appropriate data to demonstrate the suitability and effectiveness of the quality management system and to evaluate where continual improvement of the effectiveness of the quality management system can be made Continual improvement As stated above, the company continually improves the effectiveness of the quality management system through the use of the continuous improvement form, this process is utilised by all staff on a regular basis Corrective action Procedures have been documented and implemented to determine corrective actions to be taken in the event of a customer complaint. The system is working very well. Your next assessment visit is planned for May 2012 and we will contact you nearer the time to confirm a date. During that assessment we will cover the standard items included in the Telarc review visit schedule, eg. your management review and internal audit processes, improvements made to the system and the corrective and preventative action process, including customer complaints and credits. I would like to thank all the staff for their involvement in the audit process. It was very much appreciated. REPORT ENDS. Page 8 of 9

9 For Telarc use only Continuation of Registration COMPANY NAME Farrell Bearings Ltd DIVISION (if Applicable) SCOPE OF CERTIFICATION Goods or services supplied under the control of the quality management system constituting the applicant s scope of certification. SCHEDULE DETAILS Contact or client details updated NB: Accounts need to be advised of changes in contact and address details for invoicing. ANZSIC CODES ANZSIC classification code included or updated on the ELK NUMBER OF EMPLOYEES AUDIT FREQUENCY NB: Changes in audit frequency need to be approved by the appropriate member of the Operations Management Team. COMPLIANCE STANDARD Yes If yes ensure Elk updated COMMENTS 1 x General Manager 1 X Office Manager 8 x Sales Staff 10 in all 18 Monthly DECLARATION I have assessed the organisation in accordance with Telarc policies and procedures for compliance with the nominated standard. Appropriate action has been taken with regards to all registration conditions and recommend registration be continued or granted. I have no conflict of interest or acted as a consultant for this client in the last two years. To be completed by the Lead Auditor Name: Mr Don Finch Signature: Don. Finch Date 1 December CERTIFICATION I have reviewed this request for certification, the associated assessment reports, audit history, ANZSIC codes, and the proposed scope of certification, proposed audit frequency and condition clearances and any complaints received by Telarc. I endorse the recommendation for granting or continuation of registration. For IA s and RA s Only To be completed by an independent Lead Auditor for the relevant programme. Name Signature Date Page 9 of 9