Reports Directly to: Manager, Education & Training Quality Responsible for: N/A Education and Training Quality Team Grade: 4

Transcription

1 JOB AND PERSON SPECIFICATION Position Title: Education Officer Reports Directly to: Manager, Education & Training Quality Responsible for: N/A Member of: Education and Training Quality Team Grade: 4 About St John St John is a charity in the South Australian community working for the Service of Humanity. Our vision for the future, whether acting alone or in partnership with others, is the provision of charitable and humanitarian services to individuals, groups and organisations. Our relief work for persons in sickness, distress, suffering or danger recognises no barrier of race, colour or creed. Within South Australia, St John engages some 1,500 volunteers supporting the community in the provision of First Aid services and Community engagement. St John also employs approximately 100 paid staff, located at State Office and across the state. Purpose of the Position The Education Officer is primarily responsible for delivering on various administration tasks within the Education and Training Quality Team relating to commercial training delivery. Workload is focussed on administration and compliance tasks associated with the professional and effective operation of St John SA s commercial training, with a focus on improving and enhancing the capability of the St John SA Education Team, and the training experience of our commercial clients. The role reports to the Manager ETQ and will be required to work closely with the Commercial Training Coordinator, and Commercial training team. Additionally, as a member of the Education and Training Quality Team the Education Officer will retain an occasional training delivery roster, and be able to fulfil all requirements of this position. As a trainer, you will deliver quality, user-friendly first aid and allied training programs to build the competence and confidence of members of St John SA and the wider South Australian community. St John Values Fairness Integrity Responsibility Service Trust Accountability Inclusive Dependable Put people and patients first, upholding St John s standards of fairness and ethical conduct. Ensure at all times conduct, integrity and behaviour reflects the values of St John. Through the services we provide, uphold St John s responsibility to protect persons from injury or death. Provide a quality and responsive service which meets customer and community expectations. Be Trusted to remain calm in stressful situations, make tough decisions and discover practical solutions. Be responsible, take action and have accountability for the services provided to others. Recognise diversity and be inclusive in working with everyone in the spirit of one St John. Will be dedicated to providing a consistent, dependable service that others can rely on. Special Conditions Must hold a current driver s licence and own a roadworthy and reliable vehicle able to transport training equipment to and from courses. Must be prepared to relocate within St John should the need arise. It is a requirement you undertake and hold a National Police Certificate which is acceptable to St John SA prior to commencing employment with St John SA. Failure to possess an acceptable National 1

2 Police Certificate could result in the termination of your employment. Continued employment is subject to the maintenance of a satisfactory NPC. Will be required to undertake Child Safe Environments awareness training annually, with full refresher training undertaken every three (3) years. Undertake additional medical assessments and functional tests as required to ensure physical ability to carry out the inherent physical requirements of the position. May be required to store St John training material at place of residence or collect from specified St John SA Centres in negotiation with St John Property Department. Organisational Relationships General Manager Operational Services GM Personal Assistant Manager, Education and Training Quality Education Programs Development Officer Operations Fulfilment Officer Clinical Qualifications Officer Education Officer (Commercial) Key Performance Indicator (KPI) Key Responsibilities Commercial Training Team (CTT) Support Key Tasks Work with IT and TASS representatives to manage system faults relating to the management and access of training records Provide technical support to CTT members for all aspects of TASS, OneTrainer and other digital applications relating to delivery of training Provide support to CTT with issues relating to commercial training equipment, such as CPR manikins, training AEDs, etc Provide support to CTT on the maintenance and issuing of equipment and resources relating to training delivery Manage SharePoint and Trainer Group file Run the Trainer Induction Program in collaboration with the Commercial Training Coordinator Current training resources are maintained and available to all stakeholders, observing relevant permissions Measures Resolve any issue relating to training delivery within 24hours of report Training resources are updated in line with agreed timelines Resource audits conducted annually and fully satisfied 2

3 Clinical Support and Troubleshooting Maintain current first aid knowledge and specialist skill level, in order to advise training team on potential or necessary changes to first aid guidelines and practices Provide first aid related advice to internal and external stakeholders, in accordance with St John First Aid guidelines in consultation with Manager, ETQ Notify managers and trainers in the ETQ and Commercial training team (CTT) on issues of first aid and compliance and quality, in relation to RTO and St John Standards, and general first aid related outcomes Oversees delivery compliance of CTT, by assessing quality and compliance of training in collaboration with Commercial Training Coordinator Assist, where requested, with customer and trainer queries relating to training content and delivery Provide mentoring and developmental support to commercial training team Review and maintain familiarity with peak body advice and MAP communications Maintain currency with all relevant qualifications Maintain industry currency by attending a minimum of 2 Event Health Services (EHS) events per calendar year Conducts a minimum of 1 trainer assessment/calendar year for each trainer Updates to trainers in line with authoritive advices Course Development Client Training Delivery Design and produce new training programs consultation with Manager, Education and Training Quality and relevant stakeholders Participate in activities relating to the review and modification of existing training packages, including Manage the implementation and update of training packages (and associated resources) in line with RTO standards and MOU with St John Ambulance National Maintain a high quality of clinical and professional standards in all training materials produced Ensure all materials developed for accredited courses comply fully with all RTO Standards and in line with National guidelines/mou. Deliver training to support the commercial training team as required, e.g. in times of sickness or peak periods Provide support in the management and delivery of operational training programs as requested Maintain familiarity in the delivery of current CT programs Bespoke nonaccredited training resources to trainer minimum of 1 week before course commencement Roll out of tailored programs minimum of 2 weeks before 1st course All accredited programs developed meet Standards for RTOs and MOU. implemented within agreed timeframes Deliver a minimum of 4 PFA courses, and 1x each specialist course on scope per year minimum Attend professional development programs as agreed with Manager ETQ Communication & Liaison Maintain regular liaison with other members of the CTT and ETQ teams Participate in St John staff meetings and consultation processes Access information to maintain current knowledge via updates, team meetings, newsletters and other communication channels Attends all meetings as required my ETQ Manager 3

4 Actively participate and contribute in team and organisational meetings and projects when required General Responsibilities Deliver project outcomes including project coordination and administration, research, analysis, development and implementation Develop and maintain knowledge of St John Ambulance products and services in order to recommend products and services to clients Other duties as directed which may include activities such as attending promotional events, or first aid kit and venue audits Proactively address safety and child protection matters Deliver on project outcomes within agreed timeframes Workplace Health & Safety Maintain currency with relevant First Aid Certificates, Manual Handling and Infection Control Training Ensure a safe and healthy work environment through compliance with WHS legislation and St John policies and procedures. Monitor and report on WHS arrangements in the learning environment Follow safe and healthy work practices at all times, including reporting of hazards and incidents immediately, and referring WHS issues and requirements to manager Maintain compliance by completing all required training Take a proactive and preventative approach to maintaining a safe work environment Core Competencies, Skills and Experience PEOPLE Communication Use of appropriate styles and methods / mediums for the particular audience Use positive and inclusive communication techniques Gather and disseminate information appropriate for your team Messages delivered are clear and articulate Team Work Actively promote the St John values and positive culture Actively participate as a member of a team Values contributing to teamwork in order to achieve goals Foster a team environment, welcoming co-operation and collaboration Self-Management Able to prioritise own work tasks appropriately Negotiate with managers, peers and direct reports in order to achieve goals Aware of own emotions and those of others and take these into consideration when acting Self-motivated and diplomatic SERVICE DELIVERY Customer Focus Develop and sustains productive internal and external customer relationships Understand and is responsive to customers objectives and needs Readily readjusts priorities to respond to changing customer demands as appropriate 4

5 Problem Solving Use logical reasoning to work through issues Identifies pragmatic well rounded solutions Results Focused All actions support the Business Unit plan Know what outcomes are required and focus on delivering these Maintain focus at all times Innovation Seek out creative opportunities to improve, streamline and reinvent work processes Be receptive to and contribute new ideas and solutions Applies original thinking in approach to improving processes, methods and systems Decision Making Consider different perspectives when making decisions Decisions are clear, consistent and transparent Distinguish relevant from irrelevant information Decisions are made in a timely manner CONTROLS Resource Management Resources are used effectively and appropriately ensuring minimal waste Resource utilisation complies with policy Managing Risk Takes actions in which the benefits to the efficiency and effectiveness of service delivery are weighed against potential risk Contributes to prevention and detection internal controls for team Quality Is aware of and undertakes training to enhance and support continuous improvement efforts Strives for efficient, effective high quality performances in self Takes initiative to make improvements Workplace Health & Maintain required training and qualifications for self Safety Responding appropriately when risks identified or an incident occurs Change Demonstrated support and flexibility for organisational change and attainment of organisation goals Adapts to changing needs, conditions and responsibilities Job Specific Competencies, Skills and Experience Skills Highly developed written and verbal skills Highly motivated and enthusiastic, displaying professionalism at all times Ability to influence and negotiate effectively with staff, members and general public Ability to write, create or modify course materials to meet individual customer needs and expectations Ability to manage one's own time, set priorities, plan and organise work Demonstrated ability to work independently and take ownership Ability to manage multiple tasks effectively with a high degree of flexibility within a changing workplace environment Display customer service attitudes and behaviours Proven problem solving skills with the ability to develop innovative solutions in a flexible and client orientated training environment Experience Experience in training and/or facilitating groups of people Experience in managing projects and events including development, implementation, monitoring and evaluation Knowledge Knowledge and understanding of the delivery of training programs Expert knowledge of training packages from which training is prepared and assessed Knowledge of relevant legislative, regulatory, policy and procedural frameworks, including RTO Standards 5

6 Essential Qualifications TAE40116 Certificate IV in Training and Assessment (or approved alternatives) Maintain current competency in HLTAID001-8 suite. Desirable competencies: Cert II Medical Service First Response, Cert III Basic Health Care Current drivers licence General Position Information This is a permanent fulltime role, based in the Commercial Training Office, in Unley. Some after hours and weekend work may be required. J&PS Review and Acceptance Name: Job Holder Signature: Date: Name: Supervisor / Manager Signature: Date: 6