Orange our essentials

Transcription

1 Orange our essentials 2016 edition

2 Contents Knowing the Group Our new ambition Our CSR commitments Group Sourcing & Supply Chain (GSSC)

3 Knowing the Group

4 Orange at a glance employees in the world 263 millions customers worldwide 1.8 million 1,8 million Fibre customers clients de la fibre (and 1 million in (dont million France) en France) 16 millions Orange Money customers in 14 countries 726 millions euros invested in research and innovation +10 million fans on Facebook followers on Twitter kms of undersea cables (enough to go around the earth patents in our R&D portfolio +1 million visits on Orange.com each month 4G in 13 countries * at end of February 2016

5 Distribution of our turnover in bn turnover Geographic distribution 15% Businesses 3,30% Services provides to operators 11,40% Africa & Middle East 45,70% France 24,50% Europe Businesses and sevices provided to operators 18% Broken down by activity Others 2% Mobile 43% Internet and fixed lines 32% Mobile phone equipements sales 4%

6 Our new ambition Essentials2020

7 Our mission Customer uses and needs are changing They want simple and really useful solutions They are looking for seamless connectivity, personalized answers and good value for money Orange's mission therefore takes on its full meaning: "always there" to listen and understand our customers to connect each one to what is ESSENTIAL to them and make them live their own incomparable experience.

8 Our ambition With Essentials2020, Orange is giving itself the ambition of letting everyone live this incomparable customer experience every day by designing digital services that enable them to enjoy, with confidence, what is essential for them.

9 Our strategic ambition centred on the Customer Experience relies on 5 action levers Essentials2020 A digital, efficient and responsible company

10 Our Corporate Social Responsibility commitment «Since signing the United Nations Global Compact in 2000, our responsible corporate commitment has never wavered.» In a context characterized by increased competition in all our markets; Corporate Social Responsibility, which is more than ever at the heart of our strategy, helps Orange to be a different, more innovative and responsive company focused on satisfaction for its customers and for all of its stakeholders...» Stéphane Richard Chairman Chief Executive Officer of Orange *Responsabilité Sociale d Entreprise

11 Our commitment to corporate citizenship is based on 3 major challenges Trusted operator Committed operator Green operator Orange, a guide in the digital world supporting our customers - in their uses of digital technology - by helping them to protect their data and privacy being exemplary with our stakeholders: employees, suppliers, States and civil society Orange working for socio-economic development fighting against all digital divides deploying essential services to meet the needs of populations supporting innovation and entrepreneurship as part of a territorial development logic Orange, a player in ecological transition managing our impact on the environment strengthening ecodesign promoting digital as a lever for transformation supporting flagship initiatives

12 Our personal data protection charter includes 4 commitments Security of customers' personal data through the reliability of its processing and the security of its conservation Control by customers of their personal data and the use made of it, notably via a personal dashboard Transparency of customer and user data processing in all stages of the relationship Support for all customers and users to help them protect their privacy and better manage their personal data

13 Group Sourcing & Supply Chain

14 Group Sourcing & Supply Chain in figures 14 billion euros in volume of purchases 1,900 employees 22 trading languages A presence in 50 countries and territories 1 product per second delivered to European customers Sourcing & Supply Chain Poland, Warsaw OSC Orange Sourcing Consulting China, Beijing Sourcing & Supply Chain Spain, Madrid Sourcing & Supply Chain France, Paris Orange Business Services in the majority of the countries and territories in which the Group is active In Europe Belgium, Moldavia, Poland, Slovakia, Romania... In Africa, in the Middle East Senegal, Guinea Bissau, Guinea, Equatorial Guinea, Cameroon, Morocco, Tunisia, Iraq, Democratic Republic of the Congo, Central Africa, Ivory Coast, Mali, Niger, Egypt, Jordan, Botswana, Vanuatu, Madagascar, Mauritius data

15 GSSC The Group's purchases are managed by Group Sourcing & Supply Chain and BuyIn Sourcing France + Sourcing Europe Sourcing & Supply Chain AMEA Sourcing Orange Business Services Network DOM-TOM Customer Equipment Digital Home & Platforms Information Technology Group Marketing & Communication Corporate Services Supply Chain Orange/Deutsche Telekom JV dedicated to purchasing

16 To manage its purchases, Orange relies on a procurement strategy in 7 stages 7 Permanent improvement and benchmarking Commodity profile and segmentation 1 Development of purchasing tactics and strategy 2 6 Implementation of contracts of selected suppliers RFI 3 5 Negotiation and selection of competitive suppliers RFP or by mutual agreement 4

17 The missions of Group Sourcing & Supply Chain We provide our customers with products and services that are readily available, sustainable and competitive We negotiate and provide our internal customers with sourcing contracts on the best terms of quality and price We contribute to the Group's results through the performance of sourcing department in each of our countries As an ethical and responsible company: we talk to suppliers with a single voice we keep our Corporate Social Responsibility commitments and we ensure respect for our values in terms of CSR by our suppliers we contribute to the Group's green image by collecting, recycling and properly handling old equipment

18 The declination of CSR commitments within Group Sourcing & Supply Chain... Compliance with laws and regulations in force Exemplary behaviour in the fight against fraud and corruption Balanced relationship with our suppliers Contribution to regional development and local employment Employee training in responsible purchasing

19 ...means for our suppliers: The respect for environmental, social and ethical selection criteria The integration of the "Corporate Social Responsibility" clause in our contracts The adherence to our Code of Conduct Cascading of CSR requirements to their partners and subcontractors for us: A regular evaluation of ours suppliers to ensure they are in compliance with CSR standards An enhanced cooperation in terms of CSR with our most efficient and innovative suppliers The promotion of diversity: supporting the Protected and Adapted Sector

20 Group Sourcing & Supply Chain contributes to the three Group's major CSR issues Trusted operator Committed operator Green operator

21 Orange committed operator Orange trusted operator Orange is an active member of the Joint Audit Cooperation Created in 2010 by Orange, Deutsche Telekom and Telecom Italia, the Joint Audit Cooperation (JAC) is a cooperation of telecommunications operators whose objectives are to verify, evaluate and develop the implementation of CSR from their common suppliers. Members of the JAC issue rules of conduct in auditing that are shared by all member operators. The JAC has today 13 members: AT&T, Belgacom, Deutsche Telekom, KPN, Orange, Proximus, Swisscom, Telecom Italia, Telefonica, Telenor, Telia Company, Verizon and Vodafone.

22 Orange trusted operator Orange enters into a relationship of trust with its suppliers and their subcontractors In France, Orange has been signed up to the "Responsible supplier relations" charter since Guarantee fair financial treatment for suppliers 2 Promote co-operation between large contractors and strategic suppliers 3 Reduce the risks of mutual dependence between contractors and suppliers 4 Involve the large contractors in their sector 5 Evaluate the total purchase cost 6 Incorporate environmental concerns 7 Corporate regional responsibility 8 Purchases: a function and a process 9 A purchasing function tasked with steering the supplier relationship as a whole 10 Define a consistent purchaser remuneration policy Certified since February

23 Group Sourcing & Supply Chain contributes to the respect of the personal data protection charter signed by the Group in 2013 Purchasing teams assess risks upstream when the provision of services is entrusted to suppliers, particularly if they are required to process sensitive data They assess the supplier's ability to control risks Orange ensures that it passes on the Group's commitments to its suppliers and business partners.

24 Orange committed operator In France, Orange has been committed since 2012 to specific support for innovative SMEs and the development of open innovation The charter signed in 2012 by Orange: Provides access to areas of Orange innovation Supports SMEs to help them complete their innovation projects Invests in innovative SMEs Allows SMEs to use their results to grow on other markets Drives the charter and implements it in the form of objectives Contributes to the development of innovative SMEs Adapts purchasing processes in favour of innovation

25 Orange green operator Orange is a player in ecological transition with the support of its stakeholders Controlling our impact on the environment Reducing our carbon footprint Recycling electronic waste Strengthening Eco-design Green IT: Improving our Taking better - Investing in collection and sorting account of the equipment networks activities environmental impacts with lower consumption - mobiles of products and - Optimizing - other electronic waste services in our architectures development processes Green real estate: Deploying the monitoring / HQE * environmental notes certification in all countries where Green fleet: the Group operates to migrate our light vehicle communicate our fleet to electric and commitment hybrid by 2020 * HQE is the French High Environmental Quality certification awarded to building construction and management as well as urban planning projects.

26 To learn more Corporate website Supplier portal Responsible sourcing Joint Audit Cooperation Cooperation