Corner Bakery Job Description JOB DESCRIPTION

Transcription

1 JOB DESCRIPTION Job Function Page Job Description Manager 2 Job Description Supervisor 3 Job Description Baker 4 Job Description Counter Sales 5 Job Description Administrator 6 1

2 Job Description Manager Position Name Manager Dealer Time Requirements Long Term / Fixed Position Position Description The Manager reports directly to the Dealer and assumes responsibility for the daily running of the Bakery. At many Engen dealerships, the Manager may oversee operations at all facets of that particular dealership, such as the forecourt, convenience store, Wimpy and Corner Bakery. In the absence of the Dealer the Manger has the final say on any decisions. Key Responsibilities Reviewing staff attendance Liaising with RBM to obtain First Plan production quantities Reviewing past sales data to formulate History Plus plan. Capturing stock take data onto Branch, reviewing stock take data to identify and investigate variances Approve quantity of stock to be ordered Review stock cards to identify and investigate variances Determine new pricing & capture onto Branch Determine new products / promotions & capture onto Branch Investigate & rectify all customer complaints Set sales targets for bakery staff to obtain 50% GP Determine when staff are scheduled to work for the coming month Ensure all employees & suppliers are paid correctly Ensure all employees attendance & leave is reconciled & correctly accounted Hire new employees for the Bakery Ensuring new employees are properly inducted. Ensuring all employees are properly trained. Ensuring correct disciplinary procedures are followed for any employees transgressions Skills / Aptitude Minimum 1 year of Retail experience or equivalent. Extensive knowledge of Bakery team procedures and policies. Strong organizational skills; basic computer skills. Branch SOM Key Measures 50% GP Achieve sales and gross profit target s through enticing merchandising, sufficient quantity, 2

3 Job Description Supervisor Position Name Supervisor Position Description The Supervisor reports directly to the. The Supervisor over see s all the daily operations of the Bakery. The Supervisor is responsible for tracking and accounting for all stock movements. Key Responsibilities Taking attendance at each shift and ensuring staff have correct uniforms. Maintaining a clean Storage Area at all times Ensuring excellent personal hygiene at all times Ensuring that a new Stock Control Sheet is available each shift. Approving Bake quantity for day parts plan Ensuring Stock Take is completed weekly & employees counts are checked Determining the quantity of stock to be ordered & creating a requisition Checking Delivered Stock and Delivery Note against Purchase Order Ensuring delivered stock is acceptable quality Storing delivered stock in locked storage area Investigate any stock discrepancies with the stock control sheet Issue exact quantity of ingredients to make planned bake quantity Record wastage and disposed of expired products Review production against issued stock to mitigate shrinkage / wastage Reconcile Stock movements per shift and capture production quantities Ensuring the correct pricing & packaging is placed on every product. Handling Customer complaints Ensuring employees leave is correctly accounted for Ensuring new employees are properly inducted. Skills / Aptitude Minimum 1 year of Bakery experience or equivalent. Extensive knowledge of Bakery team procedures and policies. Branch SOM Key Measures 50% GP Achieve sales and gross profit target s through enticing merchandising, sufficient quantity, 3

4 Job Description Baker Position Name Baker Position Description The Baker reports directly to the. The Baker plays an important role as the Engine of the Corner Bakery. Bakers work according to a tight production schedule that sets quotas for how many of a particular item they must produce each day. The Baker is responsible for making a wide range of Sandwiches, Pies, Danishes, Cakes, Biscuits, Doughnuts, Muffins, Chicken, Bread, Rolls and Pizza. Depending on the individual bakery these products are either made from scratch or partially prepared. The Baker is responsible for maintaining the correct quality of all Corner Bakery food. Key Responsibilities Maintaining a clean Kitchen Area at all times Ensuring excellent personal hygiene at all times Determining the quantity of each product to be made at each bake. Making each product (Cookies/Cakes/Muffins, Fast-Food/Chicken/ Meals, Breads/Rolls, Sandwiches/Savoury, Confectionary/Pastry). Declaring production after each bake Recording wastage of expired food removed from Display Units Counting the quantity of stock available in each display unit daily (Opening and Closing Balances). Ensuring the correct pricing is placed on every product. Ensuring the products are correct packaged. Skills / Aptitude Extensive knowledge of Bakery team procedures and policies. Basic knowledge of ingredient information and able to follow recipes. Must possess technical cooking and food preparation skill Branch SOM Key Measures Achieve sales and gross profit target s through enticing merchandising, sufficient quantity, 4

5 Job Description Counter Sales Position Name Counter Sales Position Description The Counter Sales reports directly to the. The Counter Sales plays an important role as the face of the Corner Bakery. Counter Sales interacts directly with customers and as such assumes the responsibility of maintaining the correct Corner Bakery image and reputation. In addition to providing excellent customer service, the Counter Sales role is also responsible for Merchandising and ensuring display units are kept clean and stocked. Key Responsibilities Maintaining a clean Counter Area at all times Ensuring excellent personal hygiene at all times Merchandising Display Units, ensuring they are well stocked, clean and expired goods are removed. Recording wastage of expired food removed from Display Units Counting the quantity of stock available in each display unit daily (Opening and Closing Balances). Ensuring the correct pricing is placed on every product. Ensuring the products are correct packaged. Handling Customer complaints Make sure the customers are taken care of at all times. Surprise and delight the customers with consistent, delightful service. Up Selling to customers to increase sales for the Bakery and obtain sales targets Skills / Aptitude Extensive knowledge of Bakery team procedures and policies. Branch SOM Key Measures Achieve sales and gross profit target s through enticing merchandising, sufficient quantity, 5

6 Job Description Administrator Position Name Administrator Position Description The Administrator reports directly to the. The Administrator is responsible for overseeing all stock management documentation, capturing information onto Branch and ensuring all pricing / stock changes are updated on Branch and scale / label printers. Key Responsibilities Raising Purchase Orders (PO) & placing orders with Suppliers Following up on Orders with suppliers Reconciling delivery documentation if PO s do not match Delivery Notes Creating Goods Received Vouchers (GRV) in Branch Reconciling Purchase Orders to Delivery Notes and Invoices Ensuring Suppliers are paid for reconciled deliveries. Capturing daily production on Branch and checking for variance Updating pricing information on Branch and Scale / Label Printer Updating promotional information on Branch and Scale / Label Printer Updating product range information on Branch and Scale / Label Printer Closing books at month end Reconciling employee salaries for the month Skills / Aptitude Extensive knowledge of Bakery team procedures and policies. Strong organizational skills; basic computer skills. Branch SOM Key Measures 50% GP 6