Management Manual SPPAL

Transcription

1 Management Manual SPPAL Quality, Health, Safety and Environment siemens.com/logistics

2 Content Preface 3 Quality, Health & Safety, and Environment Policy 4 Commitment 5 Quality Principles 6 Environmental Objectives 7 Certification: Headquarter and Country Subsidiaries 8 Integrated Management System (IMS) Quality Management (ISO 9001) 10 Environmental Protection (ISO 14001) 11 Occupational Health and Safety (BS OHSAS 18001) 12 Contact 13 Page 2

3 Preface (SPPAL) is active in combined business for airport and postal logistics with a long history and as market leader in material handling. We have a tradition of more than 30 years of experience in building individual material handling solutions for our customers worldwide. Our products help our customers to fulfill their mission and improve their business. Headquartered in Constance, Germany, SPPAL has a global setup of several regional companies. SPPAL operate for two large groups of customers: Airports and Airlines customers for baggage and cargo handling systems Courier, Express, Parcel (CEP) and Postal Service for a range of letter and parcel sorting machines combined with address reading and coding solutions Software solutions as well as the comprehensive services offered by SPPAL are equally attractive for both airport and postal customers. The quality of our products and services together with our innovations ensure the competitiveness of our customers and partners. Our environmentally friendly products and systems are recognized around the world for their reliability, safety, long service life and cost effectiveness. We accept the social responsibility, e.g. towards our customers, partners, employees. We ensure that we comply with the high standards placed on our product quality, environmental protection and health and safety management by a comprehensive management system. Page 3

4 Quality, Health & Safety and Environment Policy Outstanding customer value through excellence in quality, solutions and execution, passionate employees and spirit of innovation. On a daily basis Health and Safety of our employees, customers, products and services has the utmost importance. Consideration of environmental protection and sustainability is a matter of course throughout development and realization of our products and services. Quality First, Health and Safety Always, Environmental Protection Obligatory Page 4

5 Commitment Customer satisfaction is our goal. We always strive to meet our customers expectations. Our products and our acting shall always show our customers that we are committed to our core values quality, sustainability, innovation and reliability. We strive for quality and continuous improvement. At SPPAL, we all are responsible for quality. This is part of our daily life. In order to increase our business and to outperform our competitors, all our employees continuously improve the processes of their day-to-day business. Compliance with laws is obligatory. In compliance with current regulations we plan, develop, manufacture and distribute our products and services over the entire life cycle. We conserve and protect our environment and health. We consider environmental protection, health and safety as basis for ensuring a high level of protection of human life and health, as well as maintaining the natural resources. We inform our customers about the safe and environmentally friendly handling of our products. Page 5

6 Quality Principles Quality Together Page 6

7 Environmental Objectives Environmental objectives At SPPAL, we regard environmental protection as an entrepreneurial task, as part of our commitment to social responsibility, and success factor. We are committed to preserving natural resources. Consideration of environmental and energy aspects beyond legal requirements is an integral part of our business processes. Activities at the Constance location For fiscal 2017/2018, plans are in place to reduce power consumption at the server farms by 5 percent and by 10 percent in the following fiscal year. Consumption in fiscal 2016/2017 serves as the baseline. The target will be reached through rigorous optimization of the server standby mode. Moreover, plans have been made to increase the separation rate for commercial municipal waste according to the Commercial Waste Ordinance from April 18, The target for fiscal 2017/2018 is a separation rate of more than 80 percent, and for the following fiscal year 90 percent. Page 7

8 Certification of Headquarter Germany This is to certify that the Integrated Management System (IMS) is in compliance with ISO 9001: Quality Management ISO 14001: Environmental Protection BS OHSAS 18001: Occupational Health and Safety The certification covers all functions of the organization: project planning sales development engineering procurement production assembly commissioning and maintenance of products, systems, nets other services The certificate includes following headquarter locations: Constance, Nuremberg, Frankfurt and Düsseldorf IMS = Integrated Management System Page 8

9 Certification Overview Company Country Code SD (Middle East) LLC United Arab Emirates AE Ltd. Canada CA AG Switzerland CH Siemens Logistics Automation Systems (Beijing) Co., Ltd. China CN Siemens Postal. Parcel & Airport Logistics GmbH Germany DE, S.L.U. Spain ES Some regional entities have a different certification scope, ISO 9001 or more. Further additional standards can be incorporated according to specific regional requirements. Siemens S.A.S. S.A.S France FR Limited Hong Kong HK Siemens Postal Parcel& Airport Logistics Tech Pvt. Ltd. India IN S.r.L Italy IT, Unipessoal Lda Portugal PT Pte Ltd Singapore SG Ltd. United Kingdom UK LLC USA US Page 9

10 Quality Management System ISO 9001 The Quality Management System (QMS) is implemented, proven and certified since many years We continuously adapt our QMS by best practice sharing We evaluate our QMS on a regular basis through audits and assessments We initiate, implement, measure and track process improvements continuously We expect our personnel to reach results of high quality in all process phases We intensively promote our quality culture Our QMS is based on the three quality cornerstones: Products (Services), Personnel, and Processes Our QMS is a fully integrated process in the Process House QMS = Quality Management System Page 10

11 Environmental Management System ISO The Environmental Management System is implemented according to ISO We care about environmental protection We care about the environmental impact of our products and services and avoid hazardous substances wherever possible We give particular attention to hazardous substances and to all activities involving handling these substances We have implemented an effective crisis management Our Environmental Management System is a fully integrated process of the Process House Environmental Management Systems in regional entities follow local laws and regulations EHS = Environment, Health & Safety Page 11

12 Health and Safety Management BS OHSAS Occupational Health and Safety are fundamental to our culture: Health and safety at work are central components of our corporate culture We take measures to prevent accidents We engage in extensive, management-driven safeguard initiatives and prevention programs to protect our employees Our management system for occupational safety and health protection is a fully integrated process in the Process House Occupational health and safety management systems in regional units follow local laws and regulations BS OHSAS = British Standard for Occupational Health and Safety Page 12

13 Contact Integrated Management System (IMS) Siemens Postal, Parcel & Airport Logistics GmbH Lilienthalstr. 16/ Konstanz Germany Homepage Page 13